Always enjoy coming here with my family. Excellent customer service and the manager is an amazing person. They treat everyone with so much respect and you can tell they really value their customers and take pride in their work. Food is always fresh and they never hesitate to ensure their customers leave satisfied. I appreciate all of the employees and their hard work! read more

I have been turned off of this place ever since my husband discovered a roach inside the gallon of lemonade he purchased. I have always enjoyed this chain but will probably not return to this location read more

Food is ok... I think its a bit overpriced though.. Service is good.. Just not a big fan..

I love chickfila!! They have great food. I like the sauces that they give you for the nuggets and sandwiches. They are finally opening one in Las Vegas, yippee! I am from the east coast so we have them everywhere. Employees are always friendly. read more

Best chicken sandwich you can buy anywhere. Service is GREAT, employees keep coming by to see if you need anything, they also refill your drinks. GREAT place. read more

Good in a pinch. Not my favorite thing in the world and with 5 guys opening across the street they'll definitely be seeing less of me, but overall nice to have around, although I always seem to crave it on Sundays. read more

This place is a staple for when my preschooler needs to let out some energy and we're all hungry. Food is always fresh, service is always outstanding. read more

Working not far from this location I live on the other side of town eat chick fil a all the time love it but I like my food well done and they told me they don't do that at this location but in very rude way the customer service was terrible I just left read more

I don't come to this establishment often but when I do, I'm blown away by their employees! They are courteous and upbeat! I have never been dissatisfied with the food or disappointed with the service. Thank you for being wonderful. read more

Wow, i love chic fil a so much lol , but this morning was especially delicious because im sure like every other chic fil la lover out there i wanted it so bad yeasterday lol but i had it thise morning and was blown back, i just had the usual but it was so fresh and satisfying, there smiles brightened my morning which was needed and i honestly wanna go there for lunch again... today lol read more

As always outstanding food and even better service. Of all the fast food joints they always have the best staffed store and all of them are exceeding friendly. The service is quick considering the volume of customers they are serving and for good reason as their food rocks. Only a fool would not rate them 5 stars. read more

I absolutely love how fast they are in the drive thru. But not too fast inside, they're kinda slow inside. But drive thru must've had about 20 cars, and I was in the back of the line, very back, and was out with my food in 5 minutes. And it was hot and fresh read more

Came in today with my family of three growing boys. Another awesome experience. Clean lobby bathroom and playground as well. The food was tasty as always. They even gave us table service with a smile... Ie refilled our drinks and cleaned off our table. Eat Mo Chicken! read more

Is it possible to have a bad experience at Chick-Fil-A? It's like the Disneyland of fast food chains! Always spotless, super clean, and inviting. The staff is always friendly, smiling, and displaying top notch old fashion customer service. I love that they always say "my pleasure" like we're back in the 1950's. Food is ordered accurately, delivered quickly, and always hot. I like that they will come around and refill your drink, something other fast food places do not do. Sets them apart. It also speaks highly that their management team is also in the mix, working hard, and setting the example for their employees. It shows good leadership. Keep doing what you're doing Chick-Fil-A!!! read more

Honestly, I have never been to "bad" ChikfilA. They really have the formula for customer service and efficiency. I have rarely ever had any issues with my order but when I have they are prompt to fix it. I visit ChikfilA about twice a week to let you know how often I visit! The food is delicious; I can get dinner for breakfast (5-7minute wait at most); I usually order either a grilled chicken sandwich or a spicy chicken sandwich. The food always tastes fresh and they give me plenty of sauce for my fries! read more

3 stars merely for their ok customer service - which I will mention in my opinion consists of many things, one of them being the appearance of food they are handing to a paying customer. I've probably been to this location a dozen times in the last 4 months I've been in Surprise. In those dozen times, I've had 2 solid visits. I went last week and waited 16 minutes for 2 - 4 piece chicken strip meals. While they were hot and delicious when we got them, 16 minutes is a lifetime in the fast food industry. 7 cars passed through the drive-thru before I was finally told it would be another minute longer. I'm sorry but c'mon. I chose to walk in because there was not a single person waiting for food/ordering. I went through the drive-thru today because I fugured it was quicker. I had to wait to get my order taken, although there was 1 car in front of me. When I received my food, my 'large' fry was more of a medium. They were soggy, old and just no good. I've given up on this location. You can either wait forever for good food or you can get through like lightening and get lazy. I love Chic-fil-a, they're number 1 in the US for a reason but this location needs to re-evaluate. read more

Chick-fil-A - ~barely~ filled to the top. - Fast Food Near Me - Surprise, Arizona

ordered an 8oz ranch with my meal to always have at home and i used it on all of my food and it was almost a whole month expired. i didn't realize until after i had eaten a ton of it. read more

Bruh. I LOOOVE this Joint. Hot stop for milkshakes ya feel?? One time I gots a coco milkshakey when I ordered a cookies in cream. Maaan that was wack! Still good tho. Definitely be stoppin by every wednesday though. Catch me at the drive thru, How bout dat??? PS I only like their milkshakes and the employees that wear the striped shirts. Their chikin is gross. read more

After a terrible experience in another restaurant we arrived here hungry and upset. We placed our order right away and within five minutes we were served with a smile. This location has awesome customer service. Thanks for making our night better Chick-Fil-A! read more

We come here almost every Monday evening and my family and I love it. The service is great here all the employees are amazing and they are so polite. read more

really don't want to give one star. greasy dark fried strips. had to dab oil off with napkins. chicken noodle soup had zero chicken in it. the restaurant seats, table and floors were filthy. quit promoting your app and spend more time having employees clean the place. monitor your oil and temperatures. I won't go to any chik fil a's again. Posted a pic of greasy chicken in box but I wouldn't be surprised if the pic doesn't get posted. read more

Chick-fil-A - greasy and dark fried! no more - Fast Food Near Me - Surprise, Arizona

I love Chick-fil-A as does my whole family. We are frequently at this location. Recently it's seemed like a staff turn over and to be completely honest...I've had issues with two of the workers recently. One being a cashier who I have encountered now 3x. Every time I see her she looks like she's had a rough shift and doesn't feel welcoming. She seems annoyed with my business more than anything. She does say the company required, "my pleasure." However it's obvious it is definitely not at her pleasure, more like being forced against will! Haha. I hope the owners will take recent employee complaints from multiple customers and do another turn over to make my home Chick-fil-A better again! read more

Disappointed in this chick fil a, this is one of my favorite fast food restaurants so my girlfriend and I went through the drive through. Ordered 2 meals and only received half of one also asked for ranch and didn't get any. Disappointed. read more

I love this place! Really good food!! We come here all the time. Rosalind and especially vee are very snotty employees but the other workers are nice. The manager is very helpful, nice, and welcoming. :) read more

Chick-fil-a is magical and makes me happy. I don't know how it only has 3 stars. Chick-fil-a is what dreams are made of.

Mikael made my chicken nuggets and they were the best I've ever had from a Chick-fil-a. This is a great location.

The service first and foremost was outstanding , very speedy and friendly of course, the chicken was honestly to hot to eat so i had to wait to eat it but i dont mind at all cause cold food that is served is my absolute pet peeve i hate it .. But this wasnt an issue, but overall it was very clean and a pleasant visit read more

Great fresh food today with my little grandson. Clean restaurant, clean play area, friendly employees. Couldn't ask for a better visit.

How about bringing back Cole slaw instead of starting Mac and cheese. I haven't been back since Cole slaw went away.

The location on Bell is seriously not in order!! They fill their fries half way and they have messed up my order twice... I called and they are supposed to give me 2 free meals that I was supposed to get a week ago so I called today and they said I needed to wait until Wednesday! Hell no! They messed up my food and now I have to wait for them to fix it? They have me all the way messed up! read more

I've never had a bad experience at chick fil a but I literally had the rudest cashier she didn't thank me for my business. Drive through needs a little help read more

This is by far the WORST Chick-fil-A I have ever been to and the only one which I have a had a negative experience at. Employees are rude and do not embody the customer service the restaurant is known for. I say thank you and there are no "my pleasure" responses if I get a response at all. My order is always missing food and sauces and when I let them know a mistake was made employees are combative and unwilling to correct the wrong doing. I have even had an employee with a blue polo meaning she is some type of manager throw sauce in the bag then practically throw the bag at me in the car. Is this how you train employees especially those in management positions? Management should stop hiring children who are just trying to earn a paycheck and do not want to be there but that is just my opinion. I will start driving further to other Chick-fil-A establishments so I no longer have to deal with the incompetence of this one. It's is MY PLEASURE to make you aware of your inconsiderate and incompetent staff as well of consistent bad business practices. read more

Generally, I love Chick-fil-A, I go there for the food and service. Today 3/16/19 @ 930-10A I had an incident where the boy at the drive thru did not know how to properly handle money, he handed me back my change receipt and all folded, he saw me reach for it then he looked away because he was talking to a coworker so without making sure my money was in my hand securely it flew away, so I got out of my car to go pick up my money. I told him that's not how you should be handling money, I got a DISINGENUOUS apology. I left obviously in anger and I got home and saw they didn't even put the sauces I requested, leaving me even more upset, went back and spoke with the manager and she came to not even asking what's wrong so I just told her myself. All she told me was that she's going to review money handling with him and gave me my sauces. She didn't even offer a courtesy card for the upsetting service I got today. I like to state again that I come to Chick-fil-A and for the SERVICE, so that ruined my entire morning when I was having a great one. I suggest better training on handle to situations and customers like I. read more

There was a big sign up for days offering a free breakfast on Wednesday. When I asked about the breakfast I was told they weren't doing that, with no other explanation. Since I had already been sitting in the drive through lane for 10 minutes I went ahead a placed an order, then had to wait an additional 10 minutes for that. It was not only false advertisement but the customer service was the worst I have ever seen at a chick-fil-A, I will not be back to this location. read more

Came to this Chick Fil A for the first time with my daughter and grandkids. As soon as we walked in I could smell something that smelled like strong air freshener. Apparently they have some sort of fragrance delivery system. The smell is nauseating and giving me a migraine. Not appetizing at all. I would leave but the kids want to play. And I'm not the driver. Why have this thing? It's bad enough when they are in bathrooms but why in the eating area? It adds nothing good to the eating experience. I won't go back. read more

I probably eat here at least twice a month during the school year, and have so for maybe the past year. I have to drive past a sonic, mcdonalds, and taco bell to come here but it is SO worth it. The food is always delicious, with all the appropriate condiments and napkins present, and the staff is incredibly friendly. I even always get a dinner mint in my bag in the drive thru! The chargrilled chicken sandwich is soooo delicious with honey roasted barbeque on it, and their shakes are hard to pass up even when I'm trying to "eat healthy" read more

I always get the #2. However , I ALWAYS say NO PICKLE but somehow end up with 3 of those pickles chilling beneath the cheese like it's supposed to be there ... I'm offended because I'm a consistent customer , I'm still going but I needed to rant a lil about the pickle issue ? read more

My first time eating here... Oh my goodness... why would anyone eat here food is gross. worst chicken ever, it was like rubber.

No problems here! My order was correct and delivered within 2 minutes. I had grilled nuggets with a side salad. It was super busy when I arrived but the line was short and moving fast. I will definitely be going back. read more

i want to know why ??? they are so Incompetent lately the drive thur Slid my credit card like 8 damn times an the other person slid it another three times at least and there was money in there I had just gotten paid so it wasn't on my end because their scanners are not working and if i get charged 8 times their will be some problems they will be returning my money.. i was so upset.. i refused the the chicken sandwich and strawberry shake because they wanted to slide my damn card again and said no i don't want the food any more you can keep it..i will not pay again ... i don't even want to come here again...THIS LOCATION SUCKS ... than the manager Accuses me of trying to get my food for free I said I never mention free anytime in that sentence I said I do not want to be charged more than once for my items never ever mentioned give me my damn food for free they slid my debt card like 10 times !!!! read more