Excellent service, gave us a heads up on our chicken and informed us how long it will take and made it fresh. OUTSTANDING MANAGEMENT AS WELL FRONT CASHIER RECEIPT #3189 Cashier JOJO read more

On July 1, 2026 at 6:30 pm, the drive through told me it would be 20 minutes before they could have chicken ready. This was the 2nd time this has happened within the past 3 weeks. They are also very insistent and rude, asking me to move clear of the drive though window when there is no one waiting behind me. I don't move up when there isn't a vehicle behind me, and I've never seen them ask another driver to move up when I was waiting in line. read more

Terrible management. Its a chicken place and they never have any damn chicken. I went in today to pick up my online order and had to wait for chicken. Nothing new. Theyre out of chicken as much as they have chicken.The manager makes excuses instead of addressing the issue. She is in way over her head. The cooperate office (or owners if its a privately owned franchise) should replace her. read more

manager on duty is more worried about a a/c when it's cold in the building then helping with orders as the whole place is packed waiting for there food. as a maMagee that's horrible to here read more

The food is fine....when they have it. How does a chicken place with the word "Chicken" in the name consistently run out of chicken?? Don't waste your time at this particular store read more

Here is the most unqualified manger alive that has nothing better to do then do blame her customers for HER/their mistakes. Because my order screwed itTWO times within 2 weeks it was somehow my fault?? I was accused by this unprofessional manager of trying to get free food? If that were the case wouldnt i be trying to get more then a chicken little?? Why even ask if you want spicy or orginal if ur just going to put spicy on it?? I was then told " ill remake it but never come back to my store" because i wouldnt let her bully me into believe that I was "trying to get free food" this individual should never be in a leadership role. I was literally told by this manager "i wouldnt be surprised if you have spicy packet and are putting it on yourself" all over a single chicken little read more

KFC - Fast Food Near Me - Surprise, Arizona

I'm really dumbfounded that this KFC has such poor reviews. I've ordered multiple 12 piece chicken buckets here for a monthly poker game. Each time, the chicken was hot and delicious. The sides were good as well. The last time I came, the Manager, Krystal helped me with another 8 piece bucket to accompany my two 12 piece buckets. They were slammed but Krystal still made it a priority to help me get my food and on my way. Can't say enough about how Krystal took care of the customers and ran the crew to perform their best work. Kudos. read more

I ordered the 4 piece for 2 meal. Chicken was over cooked or I got shite that was hot holding until bought. I ate both drumsticks and tossed rebreather and thigh. The biscuits had a brown crust but underbaked on the inside. threw out. I threw both mashed potatoes out. I don't know what the hell that was, but it wasn't potato's and disgusting. Almost vimmited. Asked for a plate. Got it. But, lol, no plastic ware or napkins. You guys are horrid, haven't been here in years as church's is my go to. I see why now clearly. What a waste of money. I'll never be back. I'm gonna upchuck!!!!!!!!! Thanks for nothing. The under eats guy was great!!! read more

The service was HORRIBLE. I did an order and unfortunately when the driver delivered my food it was missing 12 items. I called KFC and was told that they could give me a credit for my next order or I would have to pick up my missing items. So I went to pick it up the rest of my order and there was a young man trying to finish the rest of my order. I told him not to put ice on my Dr. Pepper and He tells me that I order 2 Pepsi's and I show him the ticket that stated I did order the dr. pepper and then he proceeded to get the drinks. He was rude. The place needed some cleaning. sorry I don't have picture. The worst part was I paid 6.00 for delivery and $11.00 for a tip.. The worst service by a KFC ever would not recommend this place to anyone. When i finally sat down to eat my food unfortunately for me it was ice cold and some of the chicken you can tell it look like it was preheated. read more

This was absolutely disgusting.....the chicken, gravy and french fries were so salty....might as well have just sucked on a salt-lick! I hope to get my money back.....not holding my breath. Will never order from them again....save your money (buy a container of salt)! Yuck!!!!! Grrrrrrrr read more

Dude, make good chicken. Greasy, overcooked. No texture. So disappointed. Looking at the reviews going back for a while they need to look into management at this location, because it sucks. read more

The food here is the same as always, HOWEVER the service is amazing. It's one of the few fast food joints where you can find people actually enjoying their time eating at the restaurant. It's clean and very in order compared to many other fast food places around here! read more

Great service , very friendly and clean restaurant!! Food was fresh and hot as well. I would definitely recommend eating here . I will be returning. read more

MAJOR PROPS TO KFC FOR FINALLY HAVING VEGAN CHICKEN!!!!! 20 years, KFC. 20 years it's been since I stepped into one of your joints. The Beyond Fried Chicken got me in the door and will get me to keep coming. The dine in section of this restaurant was closed, possible due to Covid. So we had to do drive thru. The line was long but it moved fairly quickly. We asked for bbq sauce with the nuggets and got none but it was ok we brought our own as well. The Beyond Fried Chicken was crispy on the outside and tender on the inside. Had a nice flavor. I will be back over and over again just for that. read more

See all

The food that we ordered was awful, biscuits were hard as a rock, cherry poppers and potato pop were awful. Will never order from this KFC again read more

Worst disappointment, bare minimum sub standard meal. No napkins, no butter no honey and not exactly as I ordered. Lesson learned DO not order from or eat at this location. read more

The service was fast and easy! The lobby was nice and clean, the interior as well was very nice! The food was delicious we got the Nashville tenders, Mac and cheese, and the mashed potatoes! When we left they also told us "thank you and have a nice day"! read more

not sure why I keep coming here. Everytime I order they are out of chicken. it's a chicken restaurant. If it was once I'd understand but this is the 4th time in a row. I keep thinking they will figure it out but I guess not. read more

This store is consistently terrible! I ordered through DoorDash tonight. I ordered a 3 piece meal. As follows: 2 breasts and 1 wing original with 1 extra crispy wing, potatoes and gravy, cole slaw, and a biscuit. I received 2 breast and a leg original and an extra crispy thigh, potatoes and gravy, Cole slaw, and NO biscuit! I attached the pictures of the chicken and order receipt.. read more

KFC - 2 breast and 1 leg original and an extra crispy thigh - Fast Food Near Me - Surprise, Arizona

See all

I overheard the manager telling her employees to leave good reviews online. If you have to beg people (your own employees at that) to leave you good reviews your obviously not doing a good job. She is so rude to customers as well, she does very poorly at her job. I don't know how she is still a manager at this store. read more

Never get what u order always forget something never going there again they always leave stuff out of ur order n when u get home it's to late read more

This place is awful.....every time I go there they have no chicken ready....is this not a chicken restaurant??? Very very poorly ran establishment!! read more

Good food and good crew overall an exceptional experience. Chicken was cooked perfectly.

Ordered 8 piece chicken only and was told there was a 25 minute wait. Went into the store after 45mins with no chicken being brought to my car. Employee at the counter ignored me and stood there wiping trays and the rest were moving in slow motion. I was told after already waiting 45 minutes that there was no white meat. I haven't been there in a really long time since the last time I was there, 3 hours prior to closing, they were out of chicken for the day and only had sides available. What kind of chicken place has no chicken? Corporate KFC really needs to look at this store! Yes, I did send corporate a message. read more

We have tried many times to go to this establishment but clearly it is poorly run. They don't have chicken at peak hours, waits in line can be three times as long as other KFCs and its kitchen and dining room are filthy. We just tried to order inside and the staff ignored us. Every table was laden with handprints. Such a disappointment. read more

Apparently this place needs to shut down! Husband went here for the second time. Not only was the chicken overcooked, the coleslaw was also inedible. I was out of town this time, but he said he had to throw the entire meal in the garbage. As everything has gone up in price, the fact that the food was awful is twice as bad. I also see alot of other bad reviews, time to close shop, you guys are failing. read more

I made the mistake of ordering lunch here today and to say I was hugely disappointed would be an understatement. I tried the new chicken nuggets they have been advertising. I remember when KFC chicken was crispy on the outside and tender on the inside infused with their spices creating a great flavor. Sadly those days appear to be long gone. The chicken nuggets were soggy with grease on the outside and lacked any flavor on the inside. No spices at all apparently. I got through 2 of the 8 and the other 6 went in the trash can because the taste was so bad. Looks like it's time to take a pass on KFC for a while and hope they get their act together. At a minimum I wont be returning to this restaurant. Best wishes to KFC for a speedy recovery. read more

Oh where to begin on the most epic fail of a location. We decided to go to the bell location versus our usual union hills location. First mistake. While their remodel was nice, the level of service was zip. Second problem cash register wasn't working. Third problem they burnt the "extra crispy chicken" version and had to do a new batch per manager, who at this point hid in the back and did nothing post this moment. I said ok i will wait. 28 minutes later still not out. Every five minutes I am asking is it done. Everyone is hiding in the back as this point. 36 min later finally done! I stupidly grabbed the bag and went home. Opened the bag, and it was not the sides i ordered. I had two mashed potatoes and a nasty dried up mac and cheese. What the heck? Two mashed potatoes and a cole slow was supposed to be there! We open the chicken, most pieces were half breaded and much of it tasted soggy and not crisp at all!! We were supposed to get 12 piece mixed and it was not the right number of pieces of each section, like we only got one wing but had some mutilated back piece with no meat on it. I think I am done with KFC and will go to Popeyes or raising canes. Disappointing to say the least as our family has been regular customers since the 80s. read more

See all

My family and I suffered a loss this morning, so cooking was the last thing on our minds. My mother hadn't ate since breakfast because it was her brother that she lost and was very distraught. We hadn't had KFC in a while and wanted something out of our norm. I did an online order, when I went to pick my food up it was not ready. The cashier was very nice and said it would be a few minutes. When I returned home with my order it was a disaster. The biscuits were smashed on top of the chicken. The sides did not have lids on them just plastic wrap. The cole slaw was runny like it had been sitting out for a while. And the corn was smashed on top of the cole slaw. The mashed potatoes looked old. The corn was cold. The mac and cheese also looked as if it was just sitting out. The fries looked like they just reheated them in the fryer. My chicken was cold. My chicken tenders were not cooked all the way. Honestly, I refuse to go back to allow them to mess up our food twice or attempt to give us food poisoning twice! read more

KFC - Fast Food Near Me - Surprise, Arizona

See all

Seriously the slowest kfc I ever have seen. Everybody in here is steaming. My advice, go elsewhere!

This KFC is the worst,,,they are always out of chicken and always has some kind of construction going on!!

The customer service was exceptional. The restaurant was very clean and the employees were very welcoming and friendly. Krystal was especially helpful. 5 stars! Outstanding jobs! read more

Horrible customer service, rude employees, gossiping, untrustworthy, disrespectful and extremely unprofessional! I cannot recommend this location to anyone who wants to know what to expect before being a patron or business affiliate for this location! Customer, buyer aware stay clear. Do not support this location read your reviews always and deeply consider those who came before you! read more

This location is consistantly one of the worst KFC stores I've ever visited. They are understaffed, undersupplied, discourtious, inefficient and incapable of filling and order correctly. Yum Brands should be QC inspecting this outlet and demanding better management or should close the store. It has been this way for years. read more

I am a platinum level 5 star rated Doordash driver. On night of 11/10/24 your restaurant was short staffed and packed with aggressive customers. Your employee Stitch (Aaliyah)was very professional during a high stress moment. She was kind, yet efficient. This type of service is what makes drivers like myself continue to accept orders from your restaurant, and keeps your customers ordering more. Please reward this employee! (And increase staffing during busy hours) read more

Me and the family where looking fwd to eating KFC picked up our order and brought it home. The chicken was burned and terrible. Please do not eat this restaurant. AVOID AT ALL COST read more

KFC - Burnt chicken!!! - Fast Food Near Me - Surprise, Arizona

See all

Discussing restaurant. The restaurant was dirty. Windows had fingerprints all over them. Went in to order some takeout and the employees behind the counter were all involved in some discussion and not taking care of the customers. Finally, one of the employees decided to take my order. I ordered 4 pieces of original chicken. She checked Nd said they were out of "Original " At 5:00 PM on a Saturday and they were out of chicken? Filthy store. Poor service, read more

Save your money. I wouldn't even feed this food to my dog!!!!! Not only did they forget HALF my order that costed $35 but it was also literally inedible. I honestly eat quite literally anything and this was absolute dog crap. Chicken is rubbery like it was refried over and over again for two weeks, brown spots. same for the fries, absolutely awful. Truly don't know how this place is still running. read more

Ordered 1 bucket, 1 chicken strip meal, 1 biscuit, 1 gravy thru their site to be delivered. Order was placed at 12pm and I am still waiting. Eta states over an hour and 20 min. I continue checking the time and it keeps being 5 min more. Absolutely horrible and inefficient kfc location. It should not take over 1.5 hrs to obtain a relatively small order. Plus I feel horrible for the doordash driver who has been waiting since 12:30. Now it states 1:30 delivery but that'll probably be more around 2pm. Just know if you order food it will take forever here. Update: KFC canceled my order after I waited 1.5 hours for it. Seriously? It's okay to cancel but at least let me know in the beginning that you can't fulfill the order. read more

The staff is always rude. They are always out of something from the menu. I have given this location two chances in 5 years and both times they either were out of something or just rude. They just remodeled but they need better management. The food if they even have it, is always undercooked and slimy. You should really avoid going here. I can't believe it's still in business. I ordered online and showed up on its ready time and they started it after me waiting 10 mins for it. I waited patiently and after 10 mins they told me either this or that was out of stock. Why are they ALWAYS out of chicken. read more