The food is awesome and they have a great selection of things even I can eat, but this location is freaking madness on the weekends!! Do NOT come here in a hurry or with a hungry toddler during the weekend at lunch time! The parking lot is packed, the line inside is the length of the store, and the drive-thru line wraps way around Ashley Furniture. It's absolutely insane. I will say, once you order your food inside, it does come out quick. It's just a matter of standing in the line for 15 minutes to order... This place is so great when you have small kids, they have wipes and placemats that tape on to the table for the kids, so you can wipe down the highchair or seat first for the kiddo and the mat gives a clean eating surface so the kid can spread out the food. I have heard they have a parent thing where you can go through the drive-thru, order, tell them how many places to set up for your kids, and then you can park. They will have a table all set up for you with your food. I've never done it, and I have no idea how that would work during the crazy busy times, but sounds like an awesome service for parents with small kids that don't want to wait around! All in all, the food here is great, it's just so crazy during the weekends. The people that work here are super kind and friendly, so that's a plus too! read more

I think this place is VERYYY OVERRATED. Chicken nuggets was the best thing on the menu.

These people are the nicest folks you'll ever meet. I've never met a chicfila worker who wasn't happy to see me. The foods is awesome too.

Great customer service! We got our food pretty quick and the staff even came around and picked up our trash when they noticed we were about to leave. Food was good as well. We will be back for sure. read more

Always a delicious meal, and we've never had a bad price of chicken. As well, it is such a great place to chill and let the kids play. I can't wait until one moves closer to my house! read more

Worst experience of my life at a fast food chain. It was my first time and everything was wrong. It makes you choose at least 1 Star but I would give it a negative 100 stars. Food wrong, service unhelpful. Never going back again. read more

Great place best service works are really happy to be there they bring you food to you short wait time and free WiFi

The employee who was taking orders at the drive-thru was grumpy and rude. She expects people to know that they should stop and give her their orders while she's standing on the side without waving or saying anything. She wiped my credit card on her wet dirty jacket before swiping it. She should also be respectful when taking orders from customers with an accent; She kept saying "i cant understand what you're saying" 5 times, as if im speaking in Chinese not English. I've never had this problem until tonight. The food was handed to me by another grumpy employee who asked what my name was twice before giving me the food. The food was cold, as usual. I ordered a large size and all i got was some cold fries and a cold burger with rotten lettuce in it. Not worth the 15 minutes wait. read more

There is a reason why some food places should not expand or mass produce their fast food items. Chik Fil a is a glaring example. First they selected the worst cross street of traffic in Tacoma, the 38th st mall/Costco intersection. Locals know caught at either light is a reason to avoid peak hours. Situated in the parking lot of a hack furniture store the traffic situation is poor at best. Ordered the regular chicken sandwich which is their staple. Can you say Dry as cotton and one pickle. Foodies that have been to the south(Home Of chik) know that the desire for the great sandwich and the frozen patties here are a far cry from the Atlanta or Texas location. The novelty will wear off even though they will set records with the openings in Sea/Tac. Curiosity will bring in in. Product will make it your last return unless you love the frosted lemon ade. read more

We know that when we go to Chick-fil-A we're going to get a tasty meal. What we didn't expect was that even though it it was crowded the line kept moving, we got our order in a timely fashion and the servers were friendly and helpful! Thanks, Chick-fil-A Washington for making us feel right at home! read more

Chick-fil-A - Fast Food Near Me - Tacoma, Washington

Ridiculous girl in the parking lot had no clue how to tell people where to park. Line moves quickly, people seem nice. Not a fan of having to put my own condiments on my sandwich, that's what employees are paid for right? ? So now I'm writing this review 5 hours after consumption with an upset tummy and 3 bathroom trips. .. GREAT! read more

Eating a CFA sandwich in WA State evokes an emotion of happiness for me. Eating a sandwich that I would enjoy every once in a while when I went to Windsor Park Mall with my Mom and sisters in the early 80's, reminded me of my childhood in Texas. Besides the chicken and biscuit, which wasn't part of the menu until the mid/late 90's and isn't better than What-a-burger's chicken and biscuit, the food is just average to me. But, being able to eat a meal that I associate with my childhood and home is so comforting. I arrived at 920pm on Friday 17 April. The drive thru line started behind Ashley's Furniture. I asked the CFA employee if it was easier to go inside and get food and she said it was much quicker. There was very little parking and Ashley's Furniture had signs up letting CFA customer's know that the big parking lot they have was for their customers only. They know just like us, ain't nobody going in their to buy any furniture at 930pm. Anyway, I got dropped off and my family parked in the Ashley's parking lot. I was in line for maybe 5 mins. and the house was packed. Not one available seat. I bought 1 sandwich meal, 2 sandwiches, and 2 strips for $26. I got my food in 5mins. Everything was hot and fresh. Customer service was unlike anything I've experienced in Tacoma. They brought in employees from all over the country to make sure everything ran smoothly. Unlike the Church's Fried Chicken debacle of 2007 in Lakewood. That was the worst opening I ever seen and they still don't have it right. That chicken is doodoo...the last time I ate there several years ago, it still didn't taste anything like how it does in the South, particularly in San Antonio. I can understand why CFA opened up a store on 38th St. It's the busiest intersection in Tacoma! Maximizing profits is their goal. So, squeezing into a piece of land that they probably got for a good price for the area wasn't a concern for them as it is for us. They don't need to drive the roads, just sell food to all the patrons passing their location. read more

When you go JUST for ice tea and ONLY ice tea and ask for one thing: extra ice. There was NO ice in our drinks. How hard is that?!? And fast food workers think they deserve to make $15/hr? Really??? No! read more

I get better service at McDonalds. My family spent about 100.00 in several transactions. They gave me a hard time just getting a refill on a drink wanting to see a receipt. My granddaughter didn't like the Apple juice in her kids meal and my daughter had to escalate to a manager to get it exchanged for a chocolate milk. read more

I go in about once a week. Most of the employees are very nice which is quiet rare for fast food. Hannah is a genuinely kind person and its very appreciated that this business has employees like this. read more

The traffic was backed up on 38th..was expected since it only opened 2 days ago. Worth the wait. The drive thru wrapped around Ashley's furniture's building but the staff was professional and so organized for the massive crowd. Very impressed on their preparation! I had high expectations of this place. Have heard such good things from others that sweAr this place is the best. No joke! Ordered #2 with waffle fries and sweet tea. Everything was fresh, perfectly seasoned and the sweet tea wasn't too sweet. The chick fil a sauce was amazing! This is my new favorite fast food place and believe me I stay away from fast foods. But when u crave a chicken sandwich this is THE place!!!!! read more

I don't see what the hype is all about. Great sevice to be sure. A good product. My favorite that I can get a little excited about is a chicken biscuit in the morning...With honey! read more

I like Chick Fil A, but this location is a nightmare - traffic cones, nightmare parking, drive thru line wrapped around the huge furniture store next door. People are acting like an In-N-Out just opened up. Save yourself some trouble and go somewhere else. read more

Really what is the big deal. Chicken sandwich is not very good I have had better for less almost everywhere. I think there is a spell over millions of drones. I don't get it?? They way they set up their business is an assault on every other business near it. read more

The frozen lemonade is the best thing they have going. Wish it came in different sizes. Overall it's a tad bit expensive for fast food.

If you want a good chicken sandwich, this is it! Don't be intimidated by the long lines, but do give yourself at least 10-20 minutes from entering to receiving your meal. We have gone twice in a week and both experiences have been better than expected. Very organized regarding the lines. Everyone played nice and there's a good flow through the parking lot. The staff here is wonderful and is so friendly! Quite a change, considering the crappy service one would get with the surrounding fast food joint employees. My toddler happens to be the horrible 3 year old that you wish you could shut up in public... You know the one that cries and screams at the top of his lungs. Lots and lots of tantrums to be had for a little boy. While other parents stared at me, muttered some words under their breaths, and wished I had not entered the establishment to inconvenienced their precious CFA experience, the staff, not once or twice, but three times, went out of their way to ask me if everything was okay and if I needed or wanted anything to make him feel better. (They gave him a CFA book, of course). Say what you will about CFA, but they really do hire some great people to work there. Fat chance of this happening elsewhere... Overall, food has been great! By having CFA in WA, it is making life a little sweeter already! read more

I went here last weekend, and although the line was long, we got our food almost right after we ordered. It was so yummy, and the staff was very kind. read more

We are so happy that they are up here. Growing up in Los Angeles we would get them almost everytime we went to the mall. The food is reall good, prices are really good. Love having it here....finally! read more

I've been to this location on several occasions now and each time the service has been extremely lacking. This specific Chick-fil-a is not nearly as hospitable as the locations further south. You have some major work to do, Tacoma. The drive thru is always atrociously long. The kicker to this is you'd better check your bag and order before you pull off from the pickup window because chances are they gave you another fellows order or yours but not what you specified-then you get to A) get back in the atrociously long drive thru line or B) fight for a parking spot and then go back inside to wait in another long line to get what you've already ordered and paid for. Here's an idea, maybe they squeeze in a second drive thru line for incorrect orders? Do you get my drift? Maybe you decide to play it safe and order in. 1) good luck finding a parking spot. And 2) this really doesn't up your odds at getting your order correct the first shot. A rather frustrating visit my last time here I ordered my family's meal, paid and took my seat. A good while later the gal brought our food and we were ready to dig in. Half of our order was wrong. We just decided to roll with the flow on most of the errors. Scrape off whatever we asked to be held, deal with the fries we didn't want. Whatever. The only error I wasn't okay with was I ordered fruit cups for my daughters in place of fries. I looked at my receipt and it seemed the cashier didn't alter this according to our specification. I didn't think it would be a problem. So I took the fries back to the counter. Again, waited in the long line and got a different cashier. I told her everything above and asked if she would please switch them out. She seemed perplexed by this request and turned around and spoke to her manager (who turned around, gave my a dirty look, responded to the cashier and waved her away) and the final verdict was that despite my order being incorrect I would need to pay separately for the fruit cups and keep the fries too. I felt bad for the cashier because 1) she couldn't make the executive decision to right a mistake and 2) she is obviously treated poorly by this manager. I politely let her know that I didn't intend on paying extra on top of the fries I already paid for and didn't want and went back to my table. I should have gotten this managers name (stout and shorter black woman) and filed a formal complaint but I didn't. Higher management is obviously not as involved as they should be. Chick-fil-a is known for its yummy chicken, super sweet lemonade, extremely hospitable staff and their willingness to go above and beyond for their customers. This place doesn't fit the bill. read more

Finally. Washington can see how the south runs a restaurant. Everyone is pleasant and the food is just as we remembered. Amazing. So glad the pnw can see why we rave about this place! read more

Great place. Awesome fast service, amazingly good chocolate chunk cookies. Highly recommend.

We went there on the 18th -which was kind of late afternoon on Saturday. got off from the hwy and while we were trying to get on the left lane to go to Chick Fil A restaurant, our lane was the only lane that was NOT moving. So I changed the lane and immediately realized that I made a mistake. That was the lane to get to Chick FIl A ! So we had to turn all the way around entire 4-5 block size, got back on the restaurant's long waiting line. To make this short, It took about 30 minutes to get our foods. But we noticed there were a smiling girl handing out a menu, around the corner, there was anther smiling face to take order on a piece of paper and gave it back to us(?), go a little further, there was another one actually picking up that piece of paper (she was running hard, back and forth), another one typing in the order, another one handling the payment, then... There was our food! It could have been long, tiresome process, but They were well organized. And did I mentioned everyone was lit up, with really happy face! I have heard that Chick-Fil-A restaurant people opened the restaurant to people who were swept by hurricanes in another state... I see the professionalism, great attitude, willingness to help and please customers in a difficult situation, and GREAT SMILES!!! By the way, food was great, too. read more

See all

Pretty much a nightmare to get into the parking lot and find a spot. They set up their own traffic cones to make the situation worse. There's probably like 10 spots in their lot (which I'm sure the employees hoard), and if you try to park in the Ashley furniture lot next door, chick-fil-a will send out someone to come over and tell you not to park there. Well... You tell me where I can park then. Food is great but it's just too much of a hassle to get into the place. read more

DOUBLE CHECK YOUR ORDER BEFORE DEPARTING!! Just waited in drive thru line 49 MINUTES with only 2 cars in front of us!!! Rather than holding up line, we went home to find the order was completely WRONG! We were cheated out of 5 sandwiches and large nuggets. read more

The food is definitely 5 stars, but the customer service is horrible!!!!! The drive thru is so disorganized and the ladies at the windows have severe attitude problems. This restaurant prides itself on friendly customer service, but this location is an insult to that belief. I am from Louisiana and I have witnessed employees fired on the spot if they were rude to customers. At least the food is good. On the contrary, I cannot eat the fries here because they are either too cold or too salty. read more

I'm going to give a three for the overall experience. The food is good. It's a really good fast food place. But it's still a fast food joint. This was my first time ever at a chick fil A. I always hear good things about it and could not wait to try it while shopping In Tacoma. The location is not ideal. Parking lot was not very big and it was full and the nearby store was guarded by a security guy cause they do not want you to park there. So we decided to go through the drive thru, which was wrapped around the building who didn't want customers parking there! Lol jokes on them now. Anyways, line took about 20 min to get through, which wasn't too bad, it moved quickly for how many cars were there. The lady at the window was nice, but you could tell she was rushing to get it moving. Almost every item ordered was crammed into one bag! Kinda a mess! There were three of us. Here's the run down: Two number #8 grilled chicken club sandwiches one with waffle fries and one with coleslaw. Root beer and dr. Pepper. And a #4 spicy chicken deluxe with waffle fries and a frosted lemonade. The grilled chicken is fabulous! A wonderful flavor to the chicken and we loved that the cheese is REAL cheese! Not plastic Cheese! the spicy chicken was really good too, tasted fresh and had the southern twist of adding pickle to it which most chicken sandwiches don't have. The waffle fries were pretty good, nothing too special but not bad either. We LOVE the chick-fil-A signature sauce! The coleslaw was fabulous! A bit on the wet side, but very tasty. Overall it was a place I would like to try again. But maybe when the excitement of the new place calms down a bit. One last note, felt sad for lonely little Wendy's around the corner, they had an empty parking lot and two cars in drive thru. :( read more

Worst chick fila I've ever been to. Poor cashier was in training, and the managers were standing right behind him, talking to each other about who knows what, and knew he was struggling (we had a very large order, getting items for several people), but anytime he asked for help the managers got angry and would say things like 'just press that button' and basically storm off. We were there for over 25 minutes just waiting for the transaction to be finished. Never going back!!! read more

This is my first time at a Chick fil-A even though I've seen it throughout my travels in the States. It may have been the controversy it garnered a few years ago that kept me away. Nevertheless, we were driving from Portland to Seattle and took the wrong exit and ended up in Tacoma. It was getting late and raining on a cold December night so we decided to stop in for dinner. We were amazed how long the drive-through line-up was and even more amazed when we got a parking space right in front of the restaurant by the front door! (And no, we didn't park in handy zone.) The line-up to order was also fairly long but it moved quickly. The clerks were very friendly and helpful. We ordered the Southwest chicken salad, and Spicy chicken sandwich combo with the waffle fries and pop. Our order was promptly delivered to our table and to our pleasant surprise, the sandwiches were extra yummy! The chicken was crispy and spicy and complemented by the creamy and slightly spicy Jack cheese. The waffle fries were freshly out of the fryer and just crispy enough on the outside while still soft and creamy on the inside. The pop was refillable too so bonus! I wish there was a Chick fil-A closer to the border. read more

Family loves Chic fil a! Playground is small but fun for the kids. Food is fresh and brought to your table. All the employees are extremely friendly. I have been here a few times and the drive thru is super busy and so is the inside. Location is difficult to get into the parking lot. read more

This was the first time I went into order food. (Normally I drive through.) Wow the service was top notch! Very polite, fast service and they seemed to really care. Thank you! read more

Wholly mole who let the cows out. It was so busy and crowed. The staff did a great job getting the lines through the drive through by sending out two young ladies to take orders before you got to the window. I will be back to get the chicken nuggets. read more

Very busy location. Was convinced they just had a grand opening, nope been open for almost a year! Fast and friendly service. Store was well kept and supervisor brought my food out to my table :-) 5/5! read more

Personally I only had this twice and to be honest yeah it's good but I don't see whatcall the hype is

Drove three hours just to eat at this place.it's fresh and delicious and the sauces are on point.

I recently visited this place and loved it. Even though lobby was full with lots of people, Cashier was friendly and quick to receive an order. They give you like a colored cone to know which table's which i guess? that was kinda new for me. so i was confused at the moment. lol. By the way, I loved their french fries! they look so fresh and delicious! all sauces and drinks are self-serve, cool and wide dining area and also little play room good for kids as well! I would definitely visit here again! read more