Food: quality as expected. Had the chicken deluxe meal with substituted kale crunch salad which I love and unsweetened ice tea. Service: friendly delivery to our table. Ambiance: clean and up to par. Great stop in the way from Las Vegas to San Diego for lunch! read more

Horrible customer service. Not enough signage indicating "mobile order ONLY" line. Went thru drive thru on my lunch break. Waited in line (15 minutes) while several employees were out in the other line area taking orders. Not one told me I was in the wrong line. It wasn't until I asked to be helped that I was informed I was in the wrong line. I apologized and advised that I didn't know I was in "wrong" line. I asked if they could just take my order as I had been waiting over 15 minutes in line. Spoke to Nathan the "store manager" and again asked if they could assist me as I was waiting, on my lunch break and was not aware there was a mobile only line. I was told No, there is nothing they could do and service was declined. As someone who works in customer service, I am big on servicing customers. What a shame to be turned away. I will not be returning to Chick filet again! read more

Extremely disappointing experience, especially from Chick-fil-A. I visited on the 4th of July and was literally first in line for the Mobile Thru lane. I sat there for about 15 minutes without being acknowledged by a single employee, while watching other customers get helped. After finally receiving my order, the chicken was overcooked once again to the point where I couldn't even eat it. This isn't the first time I've had an issue with overcooked chicken from this location either. Waiting 15 minutes while being first in line and not even being acknowledged, only to receive food that was inedible, is unacceptable. Definitely not the level of service or food quality I expect from Chick-fil-A. read more

Be careful. Disgusting curly hair breaded in the chicken (salad ). Ruined appetite. Waste of lunch time . read more

Chick-fil-A - Breaded hair - Chicken Shop Near Me - Victorville, California

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I love Chick-fil-a. This location is no different. We were on our way to Vegas and we grabbed food to go. Parking here is tough. The nuggets, Mac n cheese and a icy lemonade is my usual. I like to get a buttery bun on the side. My guy ordered a spicy chicken and fries. Everything was great. Bathrooms were very clean. read more

Honestly this specific location sucks. The mobile thru is slower than just ordering in person. Somehow my food is always delayed and the people behind me are getting their order first. I always come out with missing item in my order. Always missing sauces and salad / yogurt toppings in my meal. Service could be better. This had been multiple trips. read more

The male host that works in the dinning room serving mints, with the bad teeth, said unsavory comments to me and My wife. Not good!!

I never go to Chick-fil-A and the first time I do my dummy gets in the mobile app line and they won't let me order. It's OK I said. Needless to say I won't be wasting my time there ever. I just went to Cane's after this. read more

I went to the ducks game on march 22 where the ducks played the buffalo sabres. The ducks scored six goals. Chickfila promises to give a free Chicken Sandwich if the ducks score 5 or more goals, but I did not get one. Location services for the app are always on in my phone. My local chick fil a in victorville, is closed for remodeling. I planned on going to rancho cucamonga, chickfillet, but did not receive it. I emailed customer service and got nowhere. I think it should be honored. read more

Chick-fil-A - Jumbotron at Ducks game - Chicken Shop Near Me - Victorville, California

On our way to Vegas, we stopped by Chick-Fil-A knowing full well this was going to be our cheapest meal of the trip... and... we were saving our appetites for the upcoming restaurant excursions. THE FOOD. - Cobb Salad | Lots of tender chicken nuggets and it was warm. The spring salad was fresh with cherry tomatoes and a hard boiled egg (sliced) for added flavor. It comes with a side packet of charred tomato crispy red bell peppers and a dressing of your choosing. I went with fat free honey mustard and it was just a little too sweet for me, but I used it sparingly. Overall, I liked the salad! THE RETURN. It's a fast food chain, so although I may not return to this particular location (too far from where I live), I'm sure I'll find myself at one of their other locations closer to home. read more

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Today was a huge fail!!!! Went in the drive thru and we ordered one sandwich meal and two large Mac and Cheese a medium fry Large lemonade! While everyone was nice. They forgot to put utensils in for the Mac N Cheese we were going to an appointment and could not turn around once we noticed!!! The Mac n cheese used to get a decent amount and this time it was very small in comparison. Just not worth 42.00 read more

Chick-fil-A - Chicken Shop Near Me - Victorville, California

I personally don't review as much fast-food restaurants and I also don't know why this location has such low ratings, but I thought everything about my visit today was great! I thought the inside was very clean, especially seeing the slide for kids, bathroom was also pretty clean. Maybe the wait was a little slow but it wasn't the worst compared to other chick-fil-a's i've been to! I'm not a local but even my mom and I made a comment that all the employees seemed nice and had a smile on their faces when serving or helping out any customers. To all the employees working today on 10/06 in the morning-afternoon (11am-1pmish) we thank you! Especially Serenity, the cashier who was so kind! :) read more

We were We were traveling and craving Chick-Fil-A. Weren't sure we would make it there before closing. We made it there about 17 minutes before closing. We felt bad going in that late, but the employees were super friendly and courteous. Great staff!! They took pride in their jobs and made customers feel welcome. The restaurant was clean busy at this hour. read more

Wow, it's been 3 years since my original review. Thought I give an updated review today. I am grateful for this Chick-fil-A in the high desert. I believe this location is the only one up the hill unless they have opened new locations elsewhere in the high desert area. Today's experience was very good. My eldest daughter and I went through drive-thru. A nice young gentleman took our order. A nice young lady collected our payment. Another nice young lady handed us our order. The drive-thru process was very streamlined. There wasn't a long line so our visit was very short. Lucky us!!! We ordered our usual items... one original chicken sandwich and 4 piece chicken tenders plus 2 waters. Chicken sandwich was good, but I thought it was a tad smaller than usual. Luckily, it was a free sandwich (I had a coupon card) otherwise I would have complained just a little bit LOL. Chicken tenders are always a winner in our book... they were moist, tender, and flavorful. Water was refreshing! Thank you Chick-fil-A for excellent customer service and yummy chicken sandwich/tenders!!! read more

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I was here to redeem my birthday gift. As I was going over the order with my kid, I felt that I wanted to change how the redemption with points for the other items were done. However, the order was no longer able to be canceled from the app, as we got too close to the restaurant for the specified mobile drive-through order. So I had to go inside and change it. The nice girl in the front managing the pick ups, whose name I sadly forgot, was all smiles and tried to help me go through it. I felt that I needed to cancel and start over, and she got on the register to prepare. Midway going through the new order, and having updated information on the redemption values, I realize that it would've been better to just stick with the original order. Without skipping a beat, and with the blonde manager's help, she was able to create a customized order to be re-establish it. All of this, despite my being wishy-washy, was treated with nothing but smiles from both lovely young ladies. This was an extremely endearing experience. read more

My breakfast sandwich was all squished in the bag. The employees are rude and not very friendly. Specifically the morning staff window workers read more

This food is absurd. I ordered my fries no salt and they came saltier than ever. I had them remake it and it was the same. I opened the bun of my chicken sandwich and there was a squishy green blob in it. Service is mid as well. Recommend coming here if you want poor quality food and bad service for high prices read more

This chick fil a got better and better over the past few months. The employees are always so nice and helpful. The food is always great and the service has gotten way faster. We visit this restaurant at least 4 times a month and we haven't had any issues. I love seeing a boy that works there that has a disability and he is always so sweet and always trying to help and to be extra! I love this place for hiring people with disabilities. The kids play place is always clean which is a huge plus. read more

Went through and got some items missing, but I ordered Mac and cheese and I didn't get a spoon or utensil, any of the sauces and salt packets didn't get put in, it's not that hard to throw in the requested sauces into the bag. No straws and we're on the highway so it's rough just trying to drink with an uncapped cup in a rough road. How do you forget some of the simplest items? read more

Excellent service. The person named Mikey went out of his way to help me and my family. One of the best dinning experiences I have had in a long time. read more

Horrible experience horrible service . Wrong order waited 10 minutes will the workers played around and chit chatted at the drive thru window . read more

Food is good for fast food options! I really just wanted to leave a review because we chose to dine in at this location and their employees inside are super nice unfortunately a didn't catch their names but they are super attentive and friendly which is difficult to come by in a fast food spot nowadays but their kindness really made our morning that much great! Also i recommend their frosted drinks for a sweet treat id give it a 8/10 doesn't taste much like coffee if you're a coffee lover i don't recommend but im sure you can request extra coffee hopefully! read more

Chick-fil-A - Frosted Coffee with cookies - Chicken Shop Near Me - Victorville, California

Back here in the High Desert with a sigh of relief & that I would stop by & try Chick-fil-A & look I'm not going to lie it was discussing lol ! I gave it 5 stars because I just loved the Crew & Management ! Their friendly, so very helpful were so welcoming and willing to make things right but nothing was wrong I just couldn't handle the smell & their sauce they put on their sandwiches & yes I know I could of ordered them without the sauce but I couldn't handle that smell. I should have had the driver go through drive thru but it is what it is. My driver enjoyed the food so I ordered his family food being that he's a single Dad & his Children were with a baby sitter since yesterday being he was hired to drive me. The store was cute & had the cleanest bathroom I've ever seen. Being that VV residence seemed to love this place more power to you and if you haven't tried Chick-fil-A, tell you what I will plug this Chick-fil-A in Victorville. It is the cleanest, most friendliest, most helpful bunch of crew and management. There is around ! read more

Chick-fil-A - Walking to my Driven SUV - Chicken Shop Near Me - Victorville, California

I want to thank the cashier named Samantha. Our Adult program class came in and made the place full. She respected them by acknowledging them, talking to them rather than the staff that was there to help the student and giving them eye contact. She was kind, patient and respectful. The food was delicious and the place was clean! really appreciate it and it made my day. Thank you Samantha & Chick Fil A. read more

Chick-fil-A - Cashier Samantha, Thank you! - Chicken Shop Near Me - Victorville, California

My old coworker was raving about Chick-fil-A so I gave her the money and she got me an bacon, egg and biscuits sandwich. We all worked in on post base so she was kind enough to go for sandwich run during lunchtime. In high desert this was first place to have Chick-fil-A so I had high expectations but to be honest it didn't please me. Maybe it's because size of sandwich was too small and it didn't fill me up. I'm more of a Fat burger type of girl. It seemed okay for small breakfast but not for me. Because of the price and the size of sandwich, I'll give 3 stars. FYI. I had this 2019 and it was just okay but won't be buying it again. read more

I want to give recognition to the shift lead Nathan. First off I was greeted with the warmest smile and some of the best customer service Ive ever received. Thank you read more

Mobile Thru on their app! This is a new feature that allows you to by pass everyone else in the drive through line. So convenient! I waited quite awhile to try out this location but found the line too daunting. Not anymore! Place your order through the Chik-Fil-A app, go to the Mobile Thru lane on the right, scan the QR code on the sign with your phone, and drive past everyone to get your order. Fast and efficient. I have tried pretty much everything on the Chik-Fil-A menu at one time or another through the years. My mainstays are the Spicy Deluxe, the Market Salad, and the Grilled Chicken Nuggets. Their sides like Chicken Tortilla soup and Mac and Cheese are pretty tasty as well. Dessert is a great chocolate chip cookie (especially when still warm) and a brownie. I have to admit, for some people, Chik-Fil-A is an acquired taste. The first time is either a hit or miss especially if you choose a grilled chicken item. You have to have someone help with navigating the menu items because the good thing about Chik-Fil-A is the ability to customize. The various sauces are your friend so always use condiments! I found the best sandwich for me is the Spicy Deluxe. It is a spicy chicken breast with jalapeño cheese, lettuce, and tomato. I always get the Mayo packet but you can dress it with any other condiment available to taste. The regular chicken breast sandwich just doesn't cut it for me for some reason. First time out, order the Spicy Deluxe sandwich with Mayo and, if you get grilled nuggets, always order with the delicious honey-mustardy Chik-Fil-A sauce. The Market Salad is refreshing and full of healthy fruits like blueberries, strawberries, and apples. It comes with a granola topping and Apple Cider Vinaigrette. The salad dressing is one of the best! Tangy and slight sweet, it pairs well with the fruity chicken salad. I was surprised how tasty the Chicken Noodle soup can be here. I got the Chicken Tortilla for a change. There are added black and northern white beans and Southwestern flavor in this soup. The seasoned tortilla strips were very fresh and crisp, flavored with lime and salt. Mac and Cheese is creamy and mine came with a browned cheese top. I always get large Waffle Fries when I order. The fries are superb if they are hot and never seem to make it home if I just get a regular size. They are tasty dipped in either ketchup or the Chik-Fil-A sauce. Dessert is a very crispy on the edge, gooey in the middle Chocolate Chip Cookie. So nice when still warm. There is a Chocolate Brownie, too, which can be very satisfying when still warm. read more

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Customer service training needed at this location. Bad service an dismissive employee.

I had a horrible experience at Chick-fil-A this morning. My family and I came in hoping to enjoy a nice breakfast together. My sister placed her order at 10:36 AM and successfully ordered a breakfast meal that was still on the menu. I placed my order immediately after her -- at 10:38 AM -- and was told that breakfast was no longer being served because it ended at 10:30. This makes absolutely no sense. If breakfast ends at 10:30, how was my sister served at 10:36? Why the double standard? It was just a matter of two minutes, and yet I was denied while my sister got her meal. Instead of enjoying breakfast with my family, I sat there with nothing while they ate -- because of inconsistent enforcement of your own rules. This completely ruined our family outing and left a really bad taste in my mouth (ironically, since I didn't even get to eat). I'm extremely disappointed and hope this inconsistency is addressed moving forward. Customers deserve fairness -- and clarity. Make it make sense. read more

Don't come here if you got somewhere to be first thing in the morning. I came close to open time when I was like the third car in line. I waited 20 mins just to have to rush out of the line I couldn't get out of because of the cones because I had to be back at work from my break. Super inconvenient having those cones in the way and merging to one line. I spent my break waiting in line and ate nothing. Usually they're faster and I never have an issue with anyone here. Professional and nice always. But in this case morning need to be a bite quicker especially when people want to have a quick bite in the morning. read more

Worst location EVER! Makes me hate chick fil a . They pass the bucknto each other in the drive thru. "My friend up ahead will take your order" then you get to that person and they say, " oh my friend BACKNTHERE should have taken your oder." Just wait a minute, which turns into 10 min and you end up being asked to pull over and you haven't even ordered yet!!! Obviously they hire just ANYBODY. And they aren't even friendly here. Just a big NO! read more

They served my whole lacrosse team quickly and got all of our orders! They were so nice!

Came with 40 orders for a lacrosse team and they were so kind and patient with us!! went above and beyond to make sure we all got our orders! read more

This location is so convenient and it's by the freeway. Was just dropping by to get a bite to eat. The place packed and busy. Tried the Honey Pepper Pimento Sandwich. It was very good. Savanna took care of us and she was kind and helpful. read more

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I love this location so much! Cory is always so sweet and cheerful even when I come here so bright early & the food is always done right. This place don't miss! read more

The most disorganized Chick-fil-A that I've ever been to. The long drive thru lines are expected but there was a big delay in the process. Food was distributed out of order but those who did not get their food yet are not asked to move so people are sitting in their cars just waiting until the car in front of them receive their food. Other Chick-fil-A places have a waiting area which keeps the flow moving. So ordered food for two which came out to be about $20 and while we were waiting, we asked if we can please get an extra cup of ice. We're told yes and then the girl comes back to let us know there's an extra charge and we said yes sure no problem honestly expecting it to be less than $1. I asked her how much, and she replies with I don't know I'll be back ‍ she comes back again and ask what size cup we want. And we tell her just a small one please. She replies ok I'll be back. She comes back and tells us that it's $1.90!!!!!! What???? I can buy two large drinks with ice for that amount at McDonalds! It's unbelievable! read more

Chick-fil-A - I believe that a medium Freshly-Brewed Iced Tea Sweetened is $1.69 but they wanted to charge us $1.90 for a small cup of ice! - Chicken Shop Near Me - Victorville, California

I order large ice teas and request an extra cup of ice for it. This morning, I went to order my ice tea and after I paid they told me they would not give me an extra cup of ice. Their ice tea is already 3 bucks...much more than In & Out burgers tea. So, I will be getting my ice tea this summer from In & Out. They dont have any problem at all giving me an extra cup of ice. I also prefer In & Outs fries over the weird waffle fries. Sorry that things have changed at Chickfila. Designating an entire drive thru to mobile orders is stupid when the regular lane goes all the way out onto Bear Valley Rd presenting a safety hazard. read more

Hair in my food. Food poisoning. Been calling for 3 days and no response. I guess I need to go in person which could cause a scene. read more

My ice cream cone had half of of cone and wrapper inside , the previous cone I got about two weeks ago was already melting before they gave it to me, they gave it to me in a cup read more

Chick-fil-A - Vanilla ice cream cone - Chicken Shop Near Me - Victorville, California

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I'm only giving this Chick-fil-A four stars because their General Manager is really nice. Today's visit was unfortunately a three star visit. Three employees stood around talking when we pulled up to the drive thru so I went to the ordering menu sign. After I placed my order, I mentioned to the guy that I didn't know if they were taking orders since they were standing around talking. He said, "yeah, we were just waiting for you to pull up to the menu." I call BS especially since they have menus with the device they carry around at drive thru. Not cool. read more