I ordered two croissant breakfast sandwiches at this location, but they told me they only had enough croissant bread for one and substituted a biscuit for the other. It seemed like they didn't want to open a new bag of croissants just for my order, because I saw the staff and the manager discussing it, especially since breakfast hours were almost over. I can understand that situation. However, the biscuit is about 30 cents cheaper than the croissant, and no one mentioned anything about the price difference or offered an adjustment. It's a small amount, but it still made me feel a bit unfairly treated. Other Wendy's locations usually provide much better service, so it was disappointing to have this experience at this particular location. read more

Really nice restaurant. The place is very clean. Only one bathroom works, no key needed. There's two kiosks you can order from or you can talk to a real person. I ordered online via their app and unfortunately they didn't have some items I had paid for. There was also a mix up in orders because it just so happens that someone with my initials was also picking up an order so they gave her my order and vice versa but it was quickly resolved. Frosty was delicious and food was fresh. Also, I think the address is incorrect. Good luck out there. read more

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The kiosk only allows you to order breakfast and all the lazy workers were watching us order and pay for our order and then tell us after we ordered our order that breakfast is not available any longer and they were gonna have to re-order all the food, but food, and it was just a huge waste of time in the lack of professionalism. I don't know how these people make the money they do working with the ethic they have. I would be embarrassed if I was them read more

Wendy's - Worst ever!!! - Burgers Near Me - Victorville, California

I am writing to let you know I had very poor service and horrible food quality at your facility at: 14303 Bear Valley Road, Victorville, CA 92392 On Monday Aug 3,2026 Started bad from beginning, walked up to oder counter and could not find menu, electronic menu board was black with main menu items, only screen with sides was lit up. The kid came to take order and in attitude asked harshly, " What would you like", I answered back a menu. He through a laminated copy of menu across the counter. Ordered two #1 single combos with cheese and a chicken fingers kids meal. After waiting over ten minutes with empty store, asked about order, the kid said I will get to it in minute. He place fry's in bag and set on counter, then retrieved burgers which were on counter near preparing table, he placed in bag, then said give me a few minutes to get drinks. I took bag to my family and went back to get drinks which were still not ready. I had to ask for them. Then they got the two diet cokes and a milk off the counter. It had been so long milk on counter was warm. They also were playing music so loud inside that you could not cleanly communicate with employees, if fact my grandson was covering his ears! Got back to table and the fries were stale and ice cold, the burgers were ice cold and meat way over cooked, was dry like hockey players puck. The chicken fingers were also ice cold and way over cooked. I understand price are high due to inflation but $31.00 for this horrible service and quality is ridiculous. No manger could be found? Left after could not find a manager, threw $31.00 of food away as was inedible. I usually love Wendy's food as is my favorite burger. I guess I will go down street to Achibalds in future! read more

Ordered through drive-thru from Zach. I asked Zach to cook everything to order, I did not mind waiting. Zach was courteous and assured me it was no problem. I pulled around to the front of the building to wait. When I arrived home the food was accurately prepared and hot to boot! Thank you Zach for your service and thanks to the cooks at Wendy's!!! read more

Solid Wendy's location. Fast counter service. Delish chicken nuggets with their creamy ranch dipping sauce. The fries were soft and crispy. read more

Wendy's - 10 PC. Crispy Chicken Nuggets and French Fries (small size). - Burgers Near Me - Victorville, California

I was concerned when I saw some of the previous ratings, but I honestly had a very good experience. The staff was friendly. It was served quickly. The food was properly prepared and hot. I would definitely come again. The ambience was clean and nice. read more

The drive thru operator spoke with a lack luster attitude, had me repeating myself because they wouldn't pay attention, and when they did speak they were rushing me to complete my order. On top of all that, the operator asked me to park out front for my food AFTER I PAID, which is an attempt at cheating their wait time meter in order to make up for a lack of preparation. Tell me that before I pay so I may deny the poor service. They asked the vehicle ahead of me, and behind me to wait out front. Plus they gave the vehicle next to me the wrong order. Terrible service. read more

So sorry for this specific wendys. No hard feelings. But corporate wendys should be ashamed. To add a doorbell to your commercial is a joke. I have a newborn at home, and every f'n wendys commercial, my dog comes flying across the room and wakes up my daughter. F you wendys. F your commercial. F your spicy nuggs. Bring back s'awesome sauce you clowns. Mistake you're as* for McDonald's read more

I ordered a baconator combo and the Sandwich had 1 piece of bacon cut into two pieces. Not what I'm used to having at other Wendy's. read more

Although the folks seemed nice that worked there, I unfortunately didn't have much of a positive experience. I made a mobile order which I thought would help from getting any errors int order. I stood there patiently for my order as I saw it on the screen as it said it was being made..I continued to wait and watch my order disappear from the screen. So I asked the employee there about my order as other orders have been given out and she asks my name..I give it and it wasn't even being made yet. *sigh* Finally it's made but our Large fries are missing and I let an employee there be aware of it ..I think he was a manager. He said he was right on it. So I continue to stand and wait and eat while waiting..still no fries. At that point my "free" large fries I ordered never came to be and I just about gave up. He had completely forgotten me and I was just fed up from waiting and it just wasn't worth my time anymore. My kids got their mini frosties and are given them but after the employees give them their sweet treat, they immediately walk away without giving them spoons. How does one eat a frosty without spoons?! So we have to go back to the counter to ask for something that should have been given in the first place? My family wasn't happy though..it just felt off with our sandwiches. The buns tasted stale..I can understand the whole lettuce shortage but the buns were dry and stale tasting. Another hassle is feeling like a child having to be walked to the bathroom and to be let in as they won't give you the door code. Never had issues with any Wendy's til now. Disappointed... read more

There are two on bear valley Not funny when they process your order at the wrong location read more

whoever was working tonight i love u i asked for extra crackers and boy did i get crackers 12/10

Really nice staff at this location, especially a redheaded male employee who was working with the register! He was so polite, helpful and great with kids! They made just one of our burgers incorrectly and he promptly replaced it. Also, you truly can't beat the deals! They have so many great ones, especially the 4 for $4 deal! read more

Terrible service very rude staff. I will not be returning to this establishment. Do better Wendy's

Now here's the reason I rate this place low. It is clean and many of the times I go there. The food is fresh and I never had a problem with that. Here is my problem. I have a large family so when we eat out we use lots of coupons. Wendy's up here used to accept expired coupons but I guess they have gotten tired of me using coupons that they change their policies on the spot. They said no more expired coupons and I was good with it. So I use my newer coupons and we were good. They then said no more then two but they can do it on separate orders which I was good with. But I guess they got tired of that also. I order part of my food through the app so I don't have to bother them with so many coupons and frankly I get a little embarrassed also but when you have 5 kids you try to save where you can. So I ordered part through the app and was going to order the rest in store where again another policy change at this store said I was no longer to use two maximum . This employee is a cool guy. I knew him before he got the manager position even shook his hand when I would see him but I guess I was too much of a hassle to deal with. He told me that the policy changed at this store and that he would only take two coupons. I would have left right there to a more friendly Wendy's but keep in mind I already made partial order through the mobile app. I prefer them telling me "We don't want to deal with you and your coupons" rather then changing policies on me on the spot making me look stupid because they don't like that I use coupons and don't want to deal with it. Other then that I like this Wendy's. It's a damn shame some employees have free range to do stuff like this though. read more

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Hey, dude, are you really reviewing a Wendy's? Well, yes, person on the internet. So, deal with it. It's a Wendy's... fast food. Tell you what - this will be short and sweet. We stopped in for something really quick. The thing that took the longest was the dude ordering in front of me. I DON'T KNOW WHAT HE WAS DOING BUT IT WAS A LOT OF FOOD AND THE ORDER WAS IN TWO DIFFERENT PARTS! Anyway - you know what you're getting into here. This Wendy's, I'll say, was pretty clean. The employee I dealt with was friendly, and our order came up really quickly. Frosty = bliss read more

i was so disappointed in this location. First when i went to pay the girl was rude. then we got to the second window to pick up our food, the manager was also extremely rude. My daughter decided she wanted to add a frosty to our order and when i asked to get an extra frosty his response to me was "we usually don't do add ons in the drive thru". really? what happened to customer service and merry christmas to you too! i will not be going back to this location after that!. these people are just rude and not happy to have jobs. read more

Mixed emotions about this location honestly. For the most part the employees are kind of rude & don't listen. They take forever in the drive thru sometimes. The food isn't always good but there has been a handful of times where the food is amazing but usually it's cold or taste like it was sitting for hours & then reheated when I ordered it but there the only Wendy's by my house that I know off so I been dealing with it. They could use some improving but they aren't super terrible in my opinion. read more

Worst costumer service here. Went through the drive through and she yelled that "she literally couldn't hear me and I need to talk loudly " . Spoke up and went to the window they rung me up for the order she put in for me and didn't confirm with me and shoved it in my hands and then continued to have attitude. It's really not worth going to Wendy's on (bear valley and Amargosa) they just seem to always have negative attitudes for afternoon shifts read more

We ordered an order through DoorDash tonight at around 7:30 or so. First the Caesar Salad and Chili Sauce weren't delivered. So I had to call DoorDash to get a refund. I then re-ordered the Salad which cost me another partial delivery charge and tip. And the Caesar Salad didn't come with croutons. We're very disappointed in Wendy's and their staff. read more

The kids or people who work here have poor customer service . I requested BBQ sauce and ketchup, and they gave me ZERO sauce and cold chicken nuggets . I understand that Wendy's isn't someone's ideal job but at least hire people who can Try to give good customer service. Victorville doesn't have many job openings , give this job to someone who actually wants it and is willing to try to work. read more

These peaple forgot my 4pc chicken nuggets. Their service said that they put the chicken nuggets in.

Terrible customer service.!!! I don't recommend this place. The guy at the drive thru was rude . He got my order wrong. Then he starts arguing with me that I placed the wrong order. I asked to speak to his supervisor. The supervisor asked me if I was sure of my order. Are you kidding me?! I told him I didn't order a spicy chicken sandwich combo. I have 2 small kids and I ordered the 4 for $4 chicken sandwich combos. He got me the correct order, then I hear him tell the other workers, you guys keep messing up. The guy at the window looked high AF. I would'be gone somewhere else, but it was the closest Wendy's to my house. I noticed the place inside was empty. These guys all looked lost. I will not be coming here again. Terrible customer service!!!!!! Mal servicio!!! La orden estaba mal. Y el muchacho en el drive thru parecía que estaba en drogas. Se miraban todos bien confundidos. read more

80% or more of the time that I go here, my order is not correct, and they don't even glance in the bag to make sure you have the correct order. I just ordered 1 combo- half of the order still came incorrect and I didn't notice until I got home because I didn't think they could mess up that much with such a small order. Insanely stale bread on my burger, wrong nuggets, wrong sauce, couldn't finish any part of the meal. Come here if you want to feel disappointed. read more

Wow I just had some nasty service from the drive through. The young person at the window "slid" my card and and said it was declined (it wasn't, bank said it was fine), but even if it wasn't, I handed cash and the change was forcibly handed in waded up $1s. Before I left I checked the order and they had it wrong so I got the more attention and they scoffed while giving the whole thing over to a manager. Me and my daughter try to eat here before her gymnastics and I think I'll just go elsewhere. The food was good so it all boils down to the cashier. read more

Very rude drive thru workers , tried to order through door dash and the cancelled my order even though I know they are open and it was no problem before they are always miserable and rude every time I go there for my daughter please hire better workers read more

Today around 12:50PM my boyfriend and kids went to have lunch at this location. They went to get refills and he slipped and fell on his back, besides him hurting his back he had to deal with employees negligence. Not one employee went to go help or ask if he was ok or needed help, instead a couple who were also customers help him. It's unfortunate to see that no one cared about a customer's safety and or well being after hurting themselves in their premises. Not even a supervisor took a minute to see if he was ok or needed any help. read more

Worst experience ever. I had a door dash order I was picking up. The person working the window was incompetent. Don't know if he was having a bad day. The order I had came with three large drinks, he put them in a drink tray and handed them to me through the window. As he handed them, I suggested giving them to me one by one, as I noticed they where to darn on heavy for the drink carrier. He proceeded to hand them to me, all three large drinks spilled on me in my car. He was unapologetic, the other person working the window offered me a frosty, for the mishap. But still does not erase the fact that he didn't listen to me, my car got ruined and I had to deep clean and wash to get all the drinks and sticky ness out of my car. Leaving damage on my door and my window clicker. Will never go here again. The manager herself didn't seem to care either. read more

Talk about cross contamination during this Covid-19. Drive thru cashier had gloves on. I paid him with cash , used the same gloves to seal the lids on my cups . Who know how many time or if they even change their gloves . But I guess this is with any drive thru right ? read more

Whoever tf was working at this location at 9:00 was poppin their pussy in that damn kitchen because this food was so damn immaculate. Whoever made my food deserves a raise and should own Wendy's itself. read more

Was disappointed today with our Wendy's food. We try to eat out to support our local restaurants. It was not busy at this location upon arrival. My husband and I both had our masks on as well as the employees. My husband and I ordered a meal combo and we were not offered the free frosties for his or my combo meal. He did request a frosty however he was charged. The biggest disappointment was the burgers, the lettuce was old and the burgers were as if they had been reheated and almost burnt, rather then grilled upon ordering. Tasted terrible. We have been to this location before and had not had this issue with our food. Please be safe and take care of yourselves. read more

If I could give them no stars I would. Drive thru takes forever than the order is wrong, incorrect drinks and sizes the fries and chicken nuggets were cold and stale. Just terrible service and food quality read more

Rude workers! Gave us attitude and got our meals wrong and when we asked to get it corrected the lady was rude toward us and didn't even give us receipt to make sure read more

I love that the kids get a free frosty with their kids meal. I have been to so many other Wendy's and they don't do that and I was shocked because all of the high desert Wendy's do. My kids have just grown to expect it. read more

Wendy's - Sexy old man - Burgers Near Me - Victorville, California

They are so slow took like 10 minutes to even take my order. When I get to the window Marittza was so rude plus I asked for double chocolate chip cookies and of course they got it wrong. Also got a cheeseburger it was cold the cheese looks like it was just slapped on the cold patty. Called and they don't pick up. read more

Good service , fast food, fresh food. They will make adjustments to your order . I didn't know you have to renew your free frosty key chain every year. So, the crew leader / manager gave me mine for free read more

I've been to this Wendy's a lot and every time I check my food and there's always something missing or wrong. I would've thought they'd remember my face how many times they've messed up my order. I work in the same parking lot and decided to walk there on my lunch(1min walk) (30min lunch) once again screwed my order up. So I was waiting for my replacement burger everyone else in line getting their food so I asked what's going on and the lady looked at me dumbfounded and told someone in the back to start my order. This is 20 min into my lunch and my fries are cold and nuggets too I asked for my money back and left. I will never go to this location again, and I'm not one to say you screw up once I'm done that's why I kept going back thinking it wouldn't happen over and over. Hopefully management sees this! Thanks read more

This is a nice restaurant. One of the things I always notice is how it is always clean in there. The staff are always very friendly and you can see that they want to help their guests. I order my burgers a particular way and they have never made a mistake while making them. Their fountain drinks are always very good and they have a big selection of drinks to choose from. Their frosty's are very good too. You can pick from chocolate or vanilla. Lately we have been getting the 4 for $4 deal. A small fry, 4 chicken nuggets, a small drink and your choice of a Jr. bacon Cheeseburger or a chicken sandwich, both of which are small compared to the normal burger or sandwiches. Still, not a bad deal! You really can't go wrong with Wendy's. Great food, great service and a grear value. read more

We stopped in to grab some hamburgers and was not very happy overall. The restaurant was like an icebox and extremely uncomfortable. Then the cashier, Stephanie, was rude and never smiled. We asked for the key to the restroom and without speaking at all she walked to the other side of the counter and grabbed the key then proceeded to walk to the restroom. We had to assume she was gonna let us in. My daughter was on crutches so by time we made it to the restroom, Stephanie was once again irritated. Lastly, the hamburgers had blobs of mayo on it instead of spread out on the hamburgers. It was definitely not very good and overall poor service. Would not eat there again. read more