Sometime last week I went through the drive thru at this location and placed an order. The guy who took my order also took my payment. Then I got to the next person in the drive thru and she claimed my order got erased so she needed to take my order down again and charge me again. I thought it was weird because the guy claimed everything went through on my card just fine. But I gave her my order and card again for payment. She claimed that her machine wasn't working for payment so to go and pay at the window... making it a third time they would take my card for payment. I didn't have my phone with me at the time so I couldn't check my bank app to see if I got charged more than once which I was pretty sure would be the case. Out of the three times they took my card, I got charged twice for my one order. This is where the real complaint begins. I called their customer service line when I got home, was on hold forever so as I was on hold I also placed a complaint through their website in regards to this location. Literally for three days after that, THREE days I dealt with Linda who is like the customer service coordinator and deals with multiple locations complaints. Her and some guy who is affiliated with this location named Joe kept claiming over and over I only got charged once even when I showed proof of my bank statements saying I got charged twice, right next to each other, for the same amount. They had the audacity to tell me to reach out to my bank because it might be an issue on their end..... I knew my bank wouldn't give me a refund as it's chick fil as fault, but I contacted them anyways and they specifically told me chick fil a DID charge me twice and it is an error on their part. At this point I said I was losing my patience to Linda and asked for a refund for this maaaajoooooor headache and inconvenience. HOW HARD IS IT TO GIVE A REFUND WHEN I HAVE EVEN SHOWN EVIDENCE OF BEING CHARGED TWICE? Linda said she'd be Calling me to follow up on the matter and never even did. I will NEVER go to this chick fil a again. Ever ever again. Terrible service with the higher ups and not a single offer for my inconvenience nor did I get my money back as I should have! read more

Just terrible service and a disregard for customers. More than 3 in line with 4 on break does not look good. Managers have a meeting with your staff. Going to La Habra. And fix your Drive Thru. It's a joke read more

Came here for the first time. And am quite disappointed. The menu is TOO basic for the amount you spend. The chicken is way too salty and fries too plain. Also the employees leave the tables very dirty with cups and trays left to sit at unattended. Will definitely not be returning to chick fil a. Would rather have jack n the box chicken sandwiches. read more

Delicious chicken sandwich love the chick fila sauce great customer service and super clean

Well, chuck fil a messed up again. Their Mobil app was great, and you could pay with your credit card. No, you have to PREBUY credits with a minimum $10 purchase. That means if I wanna just order a drink with Mobile app, I have to spend $10 for a $3 drink. Extra fail. read more

This is a brand new, beautiful store. It seems quite large. It is pretty busy because it's new to the area. I was there on the fifth day after opening. There was lots of staff and they seemed to have everything under control. The food was what I expected from any Chick-Fil-A! Yummy! read more

I don't get what the hype is about this place. I have been to 2 different locations and had the same bad food. The chicken is soggy and greasy. Fried chicken isn't supposed to be soggy but neither the chicken sandwich nor the chicken strips had any crunch....GROSS!!!! We came here for my daughter's school fundraiser and she wouldn't finish her sandwich because the chicken was soggy and nasty. Will never, ever go to another Chick-fil-A!!! read more

First time at this location I went though the drive thru there was a long wait,when I reached the window the cashier was more interested in getting the fan to work that in making sure my order was complete.No greeting just your total is 9.97 here's your bag and no bye see you again or anything .I got cold fries no condiments and not even a bye but she made sure her fan was working. read more

For me customer service is the number one thing I look for and this place has both great customer service and the food is great the lady manager is really friendly also read more

The service here is really slow, the drive-thru is a disaster. I rather drive to la habra , it would be quicker. Disappointed

I've been to plenty of chick fil a restaurants before and this one isn't as friendly. They're very dry and quick which is fine, but most chick fil a restaurants the employees are upbeat and extra happy! they don't have a drive thru trash can either, the kind gentlemen offered to take my other cup at the window and this Asian lady gave it back saying they couldn't take other trash. Then why did he offer to throw away my cup? Just not a fan of the employees. I've told a few people to make the drive and go to LH. Or City of industry. It's worth it when you get BETTER customer service. My friends and clients agreed. I don't like the service so much. I threw a few of the free sandwich coupons in the trash because there only good for this specific chick fil a. Call me crazy haha! read more

They couldn't figure out how to process an order made through their app. Had to wait for the food to be made when I showed up 20 minutes later. read more

Every time I come here there is always something wrong with my order. I went a couple days ago, long line but it moved quick for the amount of cars that were there. When I pulled up to the window to get my food I was tempted to check my bag but I didn't want to be that person that held up the line so I parked and went through my bag before I left and saw they gave me the wrong sandwich. I ordered a spicy chicken sandwich combo no pickles add lettuce and they gave me a deluxe spicy chicken with cheese and pickles. I saw how line the was and decided to go home instead of going back and having the rest of my food get cold but I should have just gone back because my food was cold anyway when I got home. The 2 times before that, they gave me a regular parfait instead of the cookie parfait I always order. Too many mistakes from this place, I guess I am better off making the extra drive to the Chick fil in La Habra instead. read more

Wanted to like this spot but service is under par. Last time i walked in and ordered a breakfast sandwich to go to find out when i got home all i got was a biscuit... wow!?!? read more

Always on point for us! My husband and I love ordering from the app and doing crib side delivery! Employees are so nice! Gotta love Chick-fil-a read more

This is the first time I've ever had a bad experience at a Chick-Fil-A. Really surprised and disappointed. Will definitely stick to the locations in La Habra, Buena Park, or Cerritos to experience much better service and food. Extremely slow service, incorrect items, and cold food. Avoid until it's managed better. read more

Great place to enjoy a decent meal. The workers are so polite and professional..... The quality of service is unmatched by any other fast food chain. Good job and thank you for training your workers the right way read more

They got my order wrong so I went through drive in to let her know they forgot to add the chicken and she said,"oh, they didn't add the chicken?" When I got the window they had no clue how they got my order wrong. I had to explain it and they said they had to charge me extra. Not cool! read more

The girl working iPad register 56 (from what our receipt said) just now around 12:45pm was awesome. My husband made a cheeky joke and she had the best reaction. Love coming to this place, workers are always smiling and orders are always correct! The line wasn't actually too bad either for lunchtime on a Wednesday! read more

1st time at this location. Just ordered a chicken nugget meal with lemonade. All the staffs are very friendly and they really cater to your needs with refilling your drinks. The place is very clean and full of energy. I would love to come back when I'm in the area again. Thank you for your service. read more

Love Chick-fil-A hands down!! I especially love their criss cut fries dipped in honey mustard sauce!!!

I've never had a bad experience until now I came around 350 pm today and was cut in line.. I go on to make my way up to where you order after honking to let the girl know she cut a whole group of people off. the girl walks up to my car and says in case you don't know there is signs we follow for the drive thru I said yeah I know that why I waited behind the line and you let this lady cut in front of me (after awhile of her talking over me with attitude she said If I did again I would ask to leave the line) The manager was non apologetic and really rude... I've never had experience like this at any Chik Fil a before... I will definitely be calling corporate read more

Thank you for keeping the line in the drive-thru moving you guys are awesome and the food is mmmmmmmmmmmmm to the last bite

Had great experiences so far. Checked up on when dined in. Fast pick when ordered online and little wait time when driven thru. People complain far wait time during lunch rush is hilarious. Eat somewhere else if you're rushing. read more

Let start by saying I enjoy chick-Fila, However tonight's service was unacceptable. From the beginning the line in drive is very long so I going inside to carry out , the employees at the door ( I can't really blame him he's only doing his job) tells me the only way to order is to through the ChickFila app ok I step aside,so I download the app, I place my order through app I used a gift card that was given to me to Christmas I try to process my payment, they're must have been heavy traffic on the app said" Sorry unable to checkout"(or something along those lines) so I decide to leave not really worth the wait,i head back to the car I get a notification from my email of a digit receipt with the amount of my gift cards value. I then return to the chickfila where i explain my situation to the employee he grabs the manager and then re explain myself to the situation. (At this time it my 2nd time at front door) all really want was either a refund or just make it even by simply taking my Order that was charged for seems fair enough. I show the manger the email how I was charged and would like my food or refund. He stated there was nothing he can to fix this issue other then suggesting the customer service hotline. Which is understandable. I asked him since I was put all this can please just take my order. He couldn't which was hard to believe seeing as I was already charged but whatever. I didn't get his mangers name but really wasn't no help to right this wrong. But I'm sorry if gave the guy handing out the online orders a hard time I know it was his fault. read more

Came to this Chick Fil a... me and my friend ordered at the same time different cashiers.. when his food came out i wondered about mine.. and after 10-15 mins i finally asked the cashier that was walking around the cafe when it wasn't even packed about my food THE SAME CASHIER THAT TOOK MY ORDER AND he told me that she didn't remember what i had ordered & was very confused & if i wanted any sauces.. I GOT 4 chick fil a sauces from him when i first ordered! like come on dude. very annoyed with this chick fil a that doesn't know what's going on!!! pay attention sir! smh read more

Oh boy...where do I begin? This is the absolute worst chick fil a. We pulled up to the drive thru and they had an employee walking to the cars taking orders while hiding the menu, as if we knew the menu by heart. Upon driving up to the window they hand us an order that isn't even ours. We gave them the name and they said they didn't have an order under that name. Then began the struggle to find an order under our name. We finally get our order and I open the bag to find three single chick fil a sauces for two full sized meals. I don't know about you guys but I like my chick fil a sauce (and I specifically asked for a lot of sauce when I ordered). Now for the ICING ON THE CAKE. We ordered two sprites with our meals and it was literally carbonated water. Absolute garbage. This is a sorry excuse for a chick fil a. We have yet to eat our food, so fingers crossed everyone. read more

Don't understand the fascination with this place. Long wait, terrible seasoning, staff that would rather chat with each other than serve the customers. Had the Chicken pieces, not exciting. As I remembered from another location, disappointing...not a great kick off for a new location... read more

This Chick-Fil-A holds up to the quality of several other nearby CFA locations in Orange County. They actually go beyond by offering mobile order pickups at the front parking spots of the store - very convenient! read more

Went to chick fil a around 7pm it was such a great experience thankyou to derick I continue to return to this location customer service is always perfect and always puts a smile on my face read more

This location very disorganized!! Went around 7:20 this morning and instead of asking for the car ahead of me to pull out front so they could get them their large order I waited 8 minutes, yes 8 minutes until I got up to window to get my order and only my iced tea was ready. I still waited to get my plain biscuit with a side of honey for an additional 2 minutes. They always move like sloths here every single time I use the drive thru. Also, I've been in the restaurant and asked for lemon for my Diet Coke and they take over 10 mins to get it to you. So frustrating!! read more

Going through the drive through there's a two way stop sign to get in. A white car let me go through first which I gladly accepted. As I pulled forward I noticed two employees in the far back of the parking lot in the shade talking. Assuming they were to there to take our orders for those in line, but since there really wasn't anyone in line they were probably taking orders on the screen when you first pull up.. When I got to the screen to order, no one answered even after saying hello a few times. Which then confirmed what those two ladies were outside for taking orders. I pulled forward again and the guy taking payments said he didn't see me on their end. Of course not, they didn't take my order. So I pulled forward through the drive through to leave, along with the other car that let me go first. Assuming they didn't get their order taken either. Ladies I get that it's hot outside, it gets boring if it's not busy I get it. But I wasted 20 minutes in that drive through just not to get anything on my 30 minute lunch break. read more

I am a hardcore Chick-fil-A lover and have not experienced this until recently at this specific Chick-fil-A. When I received my regular Chick-fil-A sandwich I found it to be very oily to the point where I had heart burn the two times I recently went and eventually threw up both times. Idk what's new with this sandwich but I never used to get this sick and now I'm scared to have another sandwich from here. read more

amazing I didn't have enough money for a meal so I got Frys and they gave us free chiken tenders and free drink this chick fil a is amazing

So I've come here to this restaurant to eat quite a few times. The food here is really good, but there's just a couple people in specific that ruin it for me. I found out recently that one of their names is Clarissa, and the other is karen. The 2 if them are extremely rude and without customer service. It makes me uncomfortable to be in the restaurant and see them treat customers and the employees the way they do. I even saw Clarissa drop one of the red macaroni side cups with the lid on the floor, picked it up and then asked the customers if they wanted it still. To my dismay the customers still accepted the cup but the problem is, Clarissa should have just gotten a new one. It is purely and utterly disgusting and unsanitary. Her ethics do not exist. Both Karen and Clarissa wear the blue shirts with the dark gray pants. Good luck if you have to deal with one of them. I hope their store manager makes changes because this is very unsettling. read more

Great service , good food. They are always so busy that the floors seem to be dirty in most Chick-fil-As'

i didn't get her name this time but the worker there was super amazing great attitude and made my choice of food purchase the right one ! this chick fil a has not let me down not once and honestly totally recommend i always have little convos with workers and they always have good moods! read more

The Whittier location has the Best Customer service. The employees are all friendly and very welcoming. I go there on a weekly basis. They have the BEST milk shakes and the food is filling. This company knows how to properly train their employees and it shows. I have recommended this location to several people. It's the Kind of service you get at Disneyland where the workers are so friendly and nice but is rarely seen in the fast food industry. read more

First time at this location, food is fresh and service is great as always, but this review isn't in regards to that. I just witnessed an act of kindness on behalf of the staff. There was a car broken down in the parking lot in front of the restaurant, and a chick-fil-a employee came out and brought the whole family food and offered them water and stated it was on the house. What an incredible thing to do, I doubt any other fast food restaurant does this. Brings a tear to my eye, this is just what America needs right now, thanks for setting a great example of human kindness, awesome job!!! read more

I ordered one spicy chicken sandwich, 20 minutes later they told me that it still wasn't ready that they were waiting for spicy chicken sandwiches to be cooked so I waited another 15 minutes later I asked him about it again they said it still was not ready, I ask for the manager some young kid who said he was the manager came up to me and asked me if there was a problem oh, I said yes I had been there over a half an hour waiting for one spicy chicken sandwich, he tells me yes we're waiting for the spicy chicken sandwiches to be prepared. By that time I was very frustrated and they could tell I was getting upset but just kept ignoring me, then some young kid comes up and says were you waiting for a spicy chicken sandwich, and I said yes. Come to find out it has been sitting there all that time and everybody was just ignoring me. I tried to ask the cashier why he didn't acknowledge my order and he just ignored me continue straight. I then lost my temper and cussed at him and walked out. I will never go back to that Chick-fil-A again read more