Good food, and service a little slow but all is well, will Definitely be visiting again

For the record, this is not my favorite Chic-Fil-A. My favorite Chic-Fil-A is over in Monticello shopping center -Mgr. Scott Peto. And here's why: I was out early at 7 AM picking something up from Home Depot on Mooretown Road. I was headed back home so I thought I'd place my order at the Mooretown Road location even though I knew they were iffy. They had absolutely no one in the drive-through and only one person standing in their lobby waiting for food. They gave me a sausage egg muffin sandwich that the muffin was so hard it was not chewable and it was cold. I didn't realize this until 15 minutes later when I arrived home. I will never go back!!! I've had plenty of issues with this Chic-Fil-A and I've never had an issue over at Monticello location.. read more

Chick-fil-A - Hard Bacon, Egg & Cheese Muffin - Fast Food Near Me - Williamsburg, Virginia

Drive thru service phenomenal! Lives up to the standards of Chick-fil-A. I got all my items unlike some complaints below even got an extra sauce packet! Came in during the lunch rush hour at 12:50 PM and was out of there at 12:52 PM :) No issue with my food tastes great as usual and I would say it was quite busy inside lots of families and possibly students. Didn't walk in, but location seemed clean and spacious from the outside, looking in read more

Chick-fil-A - Outside - Fast Food Near Me - Williamsburg, Virginia

There was an employee who was taking up the one stall in the men's restroom, just watching videos on his phone and not even using the restroom and when I confronted him about it, he said he was, but he clearly wasn't He was just burning time young guy in his 20s dark skin with black curly hair. Sad. read more

I'm not sure what you guys have going on, but there are countless cars driving through the drive-through while people are sitting here waiting 25 to 30 minutes for their order. And you're cleaning and closing in the inside while you have customers inside. I'm so disappointed because I'm trying to make money and deliver stuff and my bag is sitting right there and I'm just being completely ignored along with everyone else and the lady in there is just dragging her feet literally. She's not really apologizing or communicating with anyone, she's sitting here, flirting with one of the customers Just absolutely disgusting. Go look at your cameras at 8:56 and less and you'll see what I'm talking about. It's unacceptable because people are trying to make money. read more

I thought about this one overnight. This will be my last experience at this location so I decided to let it all out. This is the worst Chick Fil A I've ever visited and this is based on multiple visits. I love CFA, been a signature member for so many years and never had one issue with the Gloucester or the other Wburg stores. This Mooretown location needs new management, the food is not good and the service is not to CFA standards. Seems like a high school hangout for the employees on the clock. I've had to return multiple items. Make the 10 minute drive to the other store until this place gets new management or the owner gets in there and sees what happening. read more

Horrible. Stopped by this location on our way to the beach. Bathrooms literally had fences on the floor. Additionally, they had a line of people complaining about all the items they did not put in customers bags from the orders. First Chick-fil-a that did not say my pleasure. Ordered fruit cup- sorry no fruit in stock. Ordered grilled nuggets- I got a grilled checked breast cut up and it was slimy. This location needs corporate to help. read more

I'm gonna stick with a 4 stars on this update. Dine in service was strong on a late November visit. Two #1 was hot and tasty and the dining room was spic & span. My son could eat every meal here but that's not such a good idea for a college athlete. LOL! Above average stop that's decent access off I-64, but you will need to drive around a mile + and follow signs. 3.5 rounding up. read more

Clean and nice! Why does this location have only 3 stars??! They were very busy when we came-but we still had excellent service and the outstanding quality that you have come to expect from Chick-fil-A We came here recently on a family trip! And everyone was delighted with their food! One item was the wrong thing-and they cheerfully replaced it! Exactly what you would hope for with Chickfila! read more

Love the service but your new paper cups are absolutely terrible!! They leak condensation everywhere, my vehicle, office desk, at home. Other location still have the Styrofoam cups but the paper ones you have now at your location is super frustrating. Long review for such a small topic but dang its frustrating. read more

The fried food tastes bitter, like the oil you fry in is rancid. This comes through in the chicken and hash browns. It makes a huge difference in the flavor when you don't change out the oil frequently. Please improve this- your food tastes like McDonalds.... read more

NO PLAYGROUND NOT kid friendly, Terrible, rude service. We routed specifically to this chic fil a on our drive home as a good half way pit stop for our 16month old twins to get out and stretch their legs and have lunch. Both yelp and the chic fil a website state this location has a play place AND is kid friendly. Well let me tell you it is NEITHER. In the picture above we are sitting in what should be the play place. There were 3 other families that came in who had done the same as us and routed to this chic fil a as a pit stop for their kids to get out and play on their roadtrip. To say we are disappointed was an understatement. The kids are now stuck in high chairs after being stuck in their car seats and are going to have to get right back in them. We choose chic fil an over all other play places because they are always so clean and are completely enclosed. To top it off Abigail, or Alexandria I can't remember her name was extremely rude when I asked about the play place and asked her to let one of the managers know the information on the website should be updated to have accurate information regarding the play place. She gave me a snotty response stating there used to be a play place and completely blew off and ignored my concern. Awful experience. Will never return on future trips. read more

Chick-fil-A - There should be a play place here where we are sitting. - Fast Food Near Me - Williamsburg, Virginia

I went yesterday with 3 of my friends and we didn't get half of what we ordered and when I asked for my money back or a reward from the items I was missing they said they couldn't give it back. This is the second time this chick fil a disappoints me.I will not be coming back! read more

Not happy with salad. We ordered a large kale salad and got this very small portion. The container is barely half full and it lacks dressing. read more

Chick-fil-A - We ordered a large kale salad. The container is very small and only half full. Not happy at all and it lacks dressing. Kale Crunch Side - Fast Food Near Me - Williamsburg, Virginia

We had a nice get together Christmas Eve. The Wife had placed an ordered bof chicken chicken nuggets from a local Chicken Filet establishment. The order was ready as promised for pick on time. The guest really enjoyed the nuggets and they went fast. We didn't expect as large turnout as we had and ran short we had, but we had other items to substitute, so all went fine. Thanks to the staff of Chicken Filet for our placed order being ready for pickup as scheduled. The nuggets were delicious. read more

Chick-fil-A - Large platter of chicken nuggets. - Fast Food Near Me - Williamsburg, Virginia

Well this review is going down from the 2 I have the last time. got mad enough to come write on here again Let me tell you how not once in the past I don't know how many months have we gotten not the full order we have placed. This time it was a missing sandwich and with two combos we only got 1 1/2 of the amount of fries we purchased. They don't like filling up their boxes, sort of partially filled. Last time we paid for two of them to be deluxe sandwiches (lettuce and tomatoes) and they were plain. All these times, though we specifically ask for the amount of sauce needed, we don't get it. It took 3 shove up in with the card and two slides on the tablet to be told it didn't work. When we pulled up it took at least 15 min for me to be able to pay for my food. This being one of the two Chick-fil-A's in the area you would think they would get it right. We live far and that is the reason when we get home to have dinner and find the wrong food we don't go back and ask for the proper meal. How crummy is it that each and every time we go here you have to look in the bag and see what is missing, cause it's bound to be something. Go somewhere else. Don't waste your time read more

Chick-fil-A - The amount of fires in the little fry holders - Fast Food Near Me - Williamsburg, Virginia

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? Not only did my Spicy Chicken Sandwich contain this unknown substance, they gave me REGULAR nuggets instead of grilled nuggets. In the women's restrooms, a Elsa imposter left an some icein the toliet(If u know u know) . Back in the main dining area I had to fight faulty ketchup packets that squirted ketchup 6ft in the air when I opened them. Chaos erupted! Even after this they never has mac and cheese available, but I saw a worker in the back scarfing down a mac and cheese. #unimpressed read more

Chick-fil-A - I'm not a fan.... is this edible? - Fast Food Near Me - Williamsburg, Virginia

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This has been an ongoing problem at this location. My first time posting a review but I'm honestly just sick of paying for something that I'm not receiving. We got home with our to go order and this is what our 3 medium fries looked like. This is unacceptable. read more

Chick-fil-A - ows three boxes of fries - Fast Food Near Me - Williamsburg, Virginia

Got the kids some quick food for our trip home from the GWL. Staff was quick as expected. Both kids got nuggets and fries, and surprise surprise, everything was cold. The fries were cold and my fry inhaling children were very disappointed. I'm really annoyed as we aren't local to the area, and don't want to turn around in rainy weather with my small kids. Shame on them for giving out cold food. There is no way you could do that on accident. The bag wasn't even warm, the fry package wasn't warm, literally nothing was warm. read more

I stopped at chic fil a last week and today and went through drive thru both times! I'm in drive thru around 730am and they are so super slow! Not sure what's wrong with this chic fil a but if you are in a hurry don't go through this drive thru! read more

Never been disappointed with a Chick-fil-A visit. Quick service. Friendly employees. Great food. Only negative feedback is that the drive through layout here is terribly planned. I this is your first visit to this location, I promise you'll miss the entry. Then you'll pull around and run over a curb. Please put up a sign at the end of the lot. read more

Service was mediocre, my issue is I like to get what I paid for, if I order a Large fry I would like to receive a large Fry not a small..Very disappointing, also my drink being a 3rd of the way full is ridiculous. could've been better... read more

Chick-fil-A - My "Large Fry" - Fast Food Near Me - Williamsburg, Virginia

Hey there, Reviewing Chick-fil-A??? I'm sorry, I have to. It's likely the most popular fast food spot in all of the Williamsburg area. But that comes at a cost..... long lines, waiting, small parking lot, and my hand wringing experience today of not checking my order at the drive through before driving 20 miles to get home. Teenagers working hard, I'll give it to them, always polite, always smiling. But I saw what happened and why they shorted me, too busy to get it right the first time. This is the third time this year I made this mistake of not stopping to check my order, unpack my to go bag and see if it was all there. Five or six times, I have caught it at the drive through. Chick is expensive and they churn through teenage employees there like every other restaurant in town. If you want to avoid the frustration, go somewhere else when it is really busy. I went back to get the items they left out, and left after standing in line for 15 minutes. I wasn't getting any closer to the register. You have to go inside to fix the drive through mistakes, so leave Rover at home. They are this busy because people love this place, but they can count on me to go somewhere else when I need my food in a hurry. Just don't go to the last Burger King left in town, it's racing to be the next place to go down in flames. But that's a different review. read more

I'd give zero stars if I could. My son - 2 years old - just had surgery under general anasthesia and all he wanted after was some chicken minis. My wife placed a mobile order during breakfast hours while still in the hospital parking lot (across the street from this store). They arrived at 10:31, one minute after breakfast ends, and the employees at this store refused to deliver the order. My wife, who worked for seven years at Chick-Fil-A in high school and college, pleaded with them to just give her some chicken minis while my son was distraught in the back seat. The employees refused and claimed it wasn't possible, which my wife knows is false from experience. I understand having company and store policies in order to operate a business smoothly and efficiently, but this is really ridiculous. Part of the charm of Chick-Fil-A is that the customer is treated like a human being and not just a number. This kind of behavior from the employees indicates an overly bureaucratic and micro-managerial attitude from the store management. I can't believe the owner and/or manager(s) of this store have imposed such bureaucratic rules that they can't deliver pre-ordered breakfast one minute into "lunch" time (I still don't understand who would want to have a chicken sandwich and waffle fries at 10:30 AM, but what do I know?). PS: my wife was able to travel across town and get a four-count chicken minis from the Monticello Avenue store when she explained the situation. She got them right around 11AM. I guess I married a miracle worker since she made the impossible happen. We will be avoiding this Mooretown Road location for the time being. Do better! read more

I placed a mobile order for curbside delivery. It was supposed to be delivered within 2-5 minutes at my vehicle. 12 minutes later, no order. The app doesn't show the order as received or pending delivery to the car. I go inside and my order is SITTING on the counter. It wasn't in mobile pickup, it was just sitting on the counter behind the beverage area waiting for someone to bring it out. I walked right up to the counter since there wasn't a line and let the person at the counter know I was waiting for a curbside order. She walked over and grabbed it when I told her my name and said they are waiting on drinks. The lobby was empty! Nobody was waiting. Why was there a wait for drinks? Not to mention there were about 6 employees in the corner chatting and hanging around. NOT OKAY CFA! To make it worse none of my food was hot AND my drink tasted like carbonated water. This location is not convenient from 95 so to come here and get this is utterly disappointing! This location is not the CFA you want to stop at if you're in a rush to get off and back on 95! read more

Probably the worst chick-fil-a I've ever been to. We arrived at 10:49 and was hoping for breakfast but now, they stop serving breakfast at 10:30am. Our food was cold and fries were soggy. It's a though they loaded up preparing for lunch and the food day under the warmer. You just lost a customer. read more

Our first visit to a Chick-fil-A ever and this location was clean, friendly, and food was yummy. I had the gluten free grilled chicken sandwich and appreciated the presentation of the sandwich which I had to build myself due to the gluten-free bun packaging. The gluten-free bun was soft and didn't fall apart. The lettuce was green and robust. The kids had chicken sandwiches and chicken nuggets that they loved. The sweet tea tasted great and the gluten-free french fries were a delight for me. There's no Chick-fil-A in Hawaii so the kids are looking forward to future visits at other locations. read more

You just can't go wrong with chick fil a right?! Breakfast lunch or dinner! Some favorites include the chicken minis for breakfast, the number one deluxe, and the Cobb salad with the avocado ranch. The staff are always so friendly and nice! #MyPleasure read more

Chick-fil-A - Drive thru line - Fast Food Near Me - Williamsburg, Virginia

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I wouldn't know how the food tastes. As I sat in an open lane for 5 minutes while the guy on the intercom took his time with the other vehicle. That pushed us to 10:00 on the dot when he finished and proceeded to tell me I arrived AFTER 10:00. read more

I was very disappointed with the customer service & they canceled my order before I could pick it up .

I live in Toano, so this is the closest, and most convenient Chick-fil-A for me. Unfortunately I'm forced to drive to the Monticello store instead. I'm an app guy, and this location constantly closes the app and forces you to use the drive-thru only. I refuse to get into a long drive-through line when there's barely anyone in the lobby, but yet I can't use my app to do it to go order. Extremely frustrating! read more

This is usually my go to breakfast spot when working in the Williamsburg area. Most days they are spot on. Today however, I pretty much got half a biscuit bottom. How does this even get through? Very disappointed this morning read more

Chick-fil-A - Anyone seen the rest of my biscuit bottom? - Fast Food Near Me - Williamsburg, Virginia

Ordered a large fry to share with my one year old son and this is NOT what I paid for. Highly dissatisfied will not be returning to this location. Drive thru was a mess and in need of a second lane. I know chick fil a gets really busy, but i expect to receive what I paid for. read more

Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

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South usually very courteous. I would give it a four or even five star review except for the quantity. Prices have nearly doubled, which is the way of the industry right now, however they never fill the medium fries. You get like 7 waffle fries for $2.50. That's about $.35 per fry. Also the chicken on the sandwich is smaller than the bun. Also, as with all Chic-Fil-As, it is annoying to have to wait at the counter and feel like you are begging for a drink refill. I initially had a 2 star review, but they do not allow you to order from the app for pick up orders inside, only for the drive through window. Terribly inconvenient. With that said, I still go there, because it is better than the other one in town and my kid wants to go there, but I changed my review to 1 star for the inconvenience. I sat in the car for like 3 minutes trying to get the app to work and like 10 people went in which made the line annoyingly long. read more

I went with my family on a road trip to vacation. My sisters got fries and drinks. My mom and I eat sugar free for allergy reasons, we ordered coffee with no sweetener and grilled chicken no seasoning. The coffee and chicken, without doubt, had ingredients that definitely would have made us sick while traveling. My sisters' orders were fine, but still a really sucky situation. Not worth the fuss to have it remade, would not recommend for allergies. read more

What can I say, it's Chickfila. Service seems to be the same at any and every Chickfila that I go to, great service that is. I've been to this location about 3 or 4 times usually for breakfast and I always go inside because there's never a wait. I've had the egg white grill there and I recently tried the new chicken/egg/hash brown scramble in a bowl. That bowl was actually very good! Glad this Chickfila is near my job. read more

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this is the worst chick fil a I have ever gone to.. I live close by and the service is never there. I work across the street from this location and there is always a problem with my food. I have complained some and gotten free food but im just so used to getting bad food and orders not being filled correctly I just don't complain any more. sometimes the chicken is salty, the chicken may not fill the bun, sometimes, the bun is hard, the sweet tea is not sweet. its always something. the drive thru persons are not the friendliest. they have gotten away from saying "my pleasure". I really hate to give them my hard earned money but sometimes I do because they are the closest location of chick fil. the drive thru person will ball up money and had it to you along with your food and drink .. all in the same hand. just not a great location at all.. sad to say but I have went to chick fils in Norfolk va that treat the customers wayyy better. so sad for Williamsburg va .. a tourist town. read more

I wish I could give this place 0 stars. I got a cup of chicken salad and they proceeded to give me 1/3 container fill of it smushed down all weird looking. I walked back in and showed it to them and the woman who helped me agreed it looked off and showed it to her supervisor/manager and he said it's fine! I thought chic fil a was supposed to be great service but apparently this location did not get the memo. I travel for work often and this is my go to meal on the road and NEVER have I had chicken salad that looked like this. read more

Chick-fil-A - Horrible looking and they wouldn't replace! - Fast Food Near Me - Williamsburg, Virginia

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I have nothing good to say about this location. Bad attitudes have no place at CFA especially if customers are being patient. I waited for my food at the drive through window for 8 min after placing my mobile order 21 min prior to arriving at the restaurant before I tried to ask if everything was ok and if they had my order. The guy at the window had an attitude with me after asking nicely If they had it and after the fact talked about me to the baggers in my face. Another few minutes passed before he actually went and got a receipt to tell me my food never got to their screens so I had to go into the restaurant to get my food where I waited another 15 minutes. Not only was the staff rude, but they took 45 min to give me my food that I order before arriving to the store. I am disappointed and will not be returning. I have reason to believe his attitude was racially motivated. And the food that received was poor in quality. read more

Super disappointed in my meal from this location on Friday, Jan 20th. Nuggets were overcooked horribly and out of the 12 pack more than a third of them were not even nuggets! They were the crispy burnt chewy pieces that you usually get in addition to your juicy thick.nuggets! The fries were so salty I couldn't eat them...and this is coming from a salt freak. I will think twice before going to this location again. read more

Chick-fil-A - Chewy, burnt, definitely not typical chik fil a quality! - Fast Food Near Me - Williamsburg, Virginia