After having a great experience at Chick-Fil-A in St. Louis, I wanted to try something else, so I headed to my local site. The inside is actually very nice looking for a fast food place. Very clean and modern. The restaurant wasn't packed by any means, but took twice as long as it did for me to get my food, as it did in St. Louis- 10 minutes! And the STL site was totally packed! I noticed they were bringing out cards to other patrons who were kept waiting, and I'm assuming they were gift cards or something? But nothing came my way... the grilled market salad was good though. So MAYBE I'll give this place one more try. Wasn't totally impressed otherwise. read more

Horrible! Almost every single time I come to this location my order is wrong. Final straw was today when I bought a Cobb salad and it had NO CHICKEN ON IT!! On top of that my salad had pieces of egg shells in it!! Pissed because this is the closest chick fil a to my house and now I have travel to another location just to get my order right. Not happy at all... Nice people though! read more

Love this Chik-Fil-A! I was really excited when this restaurant opened up close to my home. I've only been a few times since it has opened, but every visit has been nothing but pleasant. The staff is consistently friendly and seem to be genuinely happy. The food is great, but that goes without saying. read more

To start, I want readers to know that if I could give negative stars, I would. When I walk in, I immediately smell 4 year olds and their stench from the "play zone". And for you those of you that don't know that smell, I hope you never have to. It stings the nostrils. As I reach the cash register, I'm greeted with a creepy smile and stare down from a teenage employee. Appetite, GONE. But for the sake of this review, I carry on and attempt to order something. After 10 minutes pass, I finally receive my two item order of nuggets and a shake. To this day, my tongue is still recovering from the 3rd degree burn I received from the first bite of the chicken. Doctors say I'll never fully regain my taste. Due to this, I couldn't taste anything and to be honest I think that is for the best. For those of you looking for a quality meal at Raising Canes(check my review on raising canes). In conclusion, Chick Fila is scary bad. read more

Just hopped on the Chick-Fil-A bandwagon a couple weeks ago. Chicken isn't exactly my first meal choice, but I was craving a sandwich and had been meaning to try this place for a while. The staff was very friendly, and although that is appreciated, it seemed forced and a bit phony. I tried the grilled chicken nuggets, which were decent but it felt like there just weren't enough in a serving. The waffle fries were soft, but still good with the ranch sauce. The item that really caught my attention was the Grilled Chicken Club. I put some Chick-Fil-A Sauce on it, and it is honestly the best chicken sandwich I've ever tasted. Very filling and extremely tasty. Chick-Fil-A has really impressed me, and gained a fan (even though I'm not religious and disagree with their political views). read more

The food is great. The best part of this place though is the service. Everyone is always so polite and it is great to be at a place where they know how to treat customers. Usually I just do the drive thru but today we ate in with my 4 and 3 year old sons and we got exceptional service. The boys got free juice as it was hot outside so the server thought it would be good to have on hand as we were going to the park after. Amazing! Thank you for being so awesome! read more

I've been to this location a few times, and it has had its ups and downs. On one occasion one morning I ordered about 15 dollars worth of food and I received someone else's order, so I returned and fix it. But only to realize that they've messed up my order again after I was already home. Yes, I decided to go back and they fixed it again and gave me a few extra items... And my most recent visit I ordered at the drive thru and the wait wa as a little long and I was given a gift card for the wait, only to try and come use it at the same location and the cashier told me the card had nothing on it.... read more

Best value for your money! Friendly staff! Great customer service! Wonderful food! Efficient drive-thru! read more

This was my first time here and the restaurant was very clean and welcoming. Our cashier destiny was so friendly and recommended plenty of good items. She always had a smile on her face. We will be coming back here! read more

The employees are polite but the last three times I have been here they have not given me the condiments I have asked for which just leaves me with a plain dry chicken sandwich. They ask me if I want any sauces but never provide them. Don't waste your time or money on this location! read more

This store is always so clean. The kids who work there are all clean cut, polite and helpful. Stars above the other fast food restaurants. It's great all around. Food is always good. read more

Food good. But not at all impressed by the teenager-driven service! My 1st visit here & went through drivethrough just now. Realized after I left I didn't receive the superfood side I ordered & paid for, had to drive back. Workers took awhile to understand "superfood side" via speaker (wasting my time further) & then weren't terribly sorry- could have at least upgraded from S to L size for the inconvenience. Unsure if I'll return if have to deal w.these youngsters again- lot of laughter & convo w.eachother, not much interest in doing their JOBS. read more

I am chic fil-a's newest fan. I had it once a while back and didn't think it was anything special. When this place opened up by me i had to give it a second try. WOW! what a sandwich! I fell in love instantly. the speed of service isn't too great but the positive attitude of the staff and the flavor of the chicken make up for it. read more

Normally, I love Chick Fil-A. This is a cool looking CFA, aesthetically, but they have yet to get the customer service and line management down pat. Owner maybe needs to head down to Atlanta for some in depth Chick Fil A training. I'll take a pass on this location until they get their act together. Beware.... Food is CFA fabulous but the Experience at this location may be Slow & painful. read more

The Drive-Thru is not as great as other places. The food is great no doubt! I had ordered my food at the Drive-up, the lady had gotten it wrong, I corrected her and she confirmed. When I was at the window she still said it wrong and I corrected her and she responded "Yeah its that, its right" and my food turned out to be wrong. Please triple check your food at the Drive-Thru, they do not seem to pay attention or care. read more

I loved chick-fil-a since my collage years. This location is big with lots of places to sit but gets really busy at lunch hrs

Extremely disappointed! A month ago I bought 3 salads from Chick-fil-A (Willowbrook,IL) and I found an insect and tentacles on the bottom of my salad. I went inside the restaurant and I showed to the employees what I found. The way they responded was "I am sorry about that, would you like another salad?". I don't think that is an adequate response to that kind of issue. I would not take another salad when I already found an insect in my salad. They did not offer to refund me my money as I would expect. We ended up throwing away the other 2 salads. I don't NORMALLY find insects in my FOOD so that means there is something wrong in their kitchen or their supplier! I sent a complaint on their website, received a quick response within the next day. The guy from customer service promised they would send me a check refunding me for these salads. More than a month later, I have not received anything. Contacted them for a second time, this time they did not bother giving a call back. If you think that people just forget about what you have promised, you are wrong. read more

I know Chik Fil A has a reputation for their customer service, but the employees at this location are by far the best I've ever encountered. They were extremely polite and welcoming from the moment we walked in the door. Today I decided to try something new on the menu and ended up not liking it. When one of the employees came around to check on customers, I nicely asked if I could substitute my order with a small order of nuggets or something cheaper and to my surprise the young man brought back a 12 piece nugget and thoroughly apologized for the inconvenience. I will most definitely be returning to this location based off of the positive experience that I had here thanks to Chris! read more

Yay! Chick-Fil-A is open in Willowbrook! Their waffle fries are addictive! Love the wraps!

They are always good in the drive through and we found exceptional service as well when we dined in yesterday! Every employee had great customer service and two individuals went above and beyond and were so kind to my children. We had a great experience and will definitely visit again. read more

Every other time I come here they screw up my order. Breakfast sandwich's are tiny. You be way better of going to any other fast food restaurant. read more

Chik fil A is my favorite fast food place! The customer service is awesome! Everyone is always very friendly. I love the spicy chicken deluxe meal and the fresh lemonade! In my experiences, sometimes the waffle fries are served cold. read more

Prompt service and very friendly staff. Especially Steven! He made the kids' first time to eat here a great one. He gave them a complimentary ice cream cone for good behavior and eating their salad. read more

Slowest drive thru ever. Don't know if it's just this location or all, but it's painful

Love the Cobb Salad but can't understand why the drive-up window order filler has such a hard time fulfilling my order with the requested salad dressing. Out of the past six weekly visits I've received the asked for salad dressing twice. That's twice in six visits. Getting a fork and napkin in the bag is likewise a rarity. Customers should not have to search through their bag(s) before driving off to be sure their order is correct. read more

Went through the drive through and have never had a problem. Today was a different story. They forgot my fruit cup. Fine. But then I log into my bank account to see they've charged me twice and given me one receipt. Then I have to call, only to get a half hearted apology for the missing fruit cup. Im then informed I was charged for the sandwich ordered by the person behind me and told I was supposed to get a refund receipt. Again, a half hearted apology and an emailed credit receipt saying I'll have my money back in 24-48 hours. This is how you treat your customers? Not even an offer to replace the missing fruit cup, or credit my card for the amount of the fruit cup? NEVER returning, and I'll spread the word while I'm at it. Lesson learned folks. Check your bag before you leave and if you pay with debit card, log into your account before you leave. Lest they steal from you too. read more

Best fast food chicken sandwich and chicken nuggets. Great service in the restaurant and very clean bathrooms and playplace. George (who is almost always working), is awesome and is always refilling our drinks and making sure we don't need anything else. The drive thru can be slow during the lunch hour, which is why I give it 4 stars and not 5. read more

I never ate there before until 2 weeks ago at this location. The entire experience was amazing. I can't eat chicken sandwiches from anywhere else now. read more

I cannot speak highly enough of the staff at this Chick-Fil-A. I went to this location with a group of students, some with significant cognitive and physical disabilities. The staff at this location, particularly Stephen and Donna, went above and beyond for our group. They generously gave my group free books and cookies. Stephen took the time to answer all the questions my students had. He even gave one of my student's a little stuffed toy, once he found out that my student is not able to eat. Stephen said he did not want my student to feel left out. It was so kind! Everyone there was friendly and welcoming. This experience truly touched my heart. I would recommend this Chick-Fil-A to anyone, and will certainly be returning! read more

Saturday afternoon 2:30 pulled up to the drive-thru. Both lines had 1 car ahead of me at menu board. Took 3 minutes to be able to order my one grilled chicken sandwich then it took 7 minutes to get to the window. Unacceptable. I asked the clerk for my wait time according to their clocks she guessed 5 minutes. So wrong. I told her 10 and she asked me to wait there for her manager. What and delay everyone behind me? Never again, won't even walk in. read more

As a chick fil a lover I regret to say that this location has bar far the worst service that I have ever experienced. Always long drive thru times, even when the line is short, The food has been cold, which makes no sense after a long wait. Have eaten multiple times inside and have had to wait for an employee to show up from the back to place our order. Food has been good/hot when I've eaten inside. Never had an employee ask to refill a beverage or take away garbage at this location. Always seems to be young employees hanging around and eating, which would be fine if their service was good. Have seen people walk in and turn around and walk out after waiting for an employee to show up from the back to place an order. One customer was calling out hello, hello, are you open? Then left. Please fix this, I was excited that this store opened because it's close, but have now been avoiding it and going to another location which is further away. read more