One of the worst experiences I've had at this location of Chick-fil-A. I purchased dinner for my daughter after an event at Tuskawilla location , and the mac & cheese tasted old and was clearly not fresh. The University and Forsyth location was literally down the road from where I live, I stopped there hoping to simply replace the food I had already paid for. Instead of helping, I was met by a team lead named Adaline and another team lead named Gabriel, who immediately told me they could not exchange the food and that they were not going to give me "free food," even though I had already purchased the meal and only wanted a replacement. Adaline stated, "This is not Walmart, we don't do those types of exchanges," and claimed it was not their fault. Gabriel then told me I could repurchase the same food again at a discounted price. I then asked to speak with a manager and was told there was no manager available at the time. When I asked for the manager's name, I was told they could not provide it due to "privacy," which made no sense considering employees wear name tags displaying their names. I also asked for the phone number to the location and corporate so I could file a complaint, and they refused to provide it, telling me to "just Google it." The way I was treated was extremely disrespectful and embarrassing, as if I were trying to get something for free, when all I wanted was a replacement for food that was not fresh. To make matters worse, they even threatened to call the sheriff, which was completely unnecessary and unprofessional. This was far from the "my pleasure" customer service experience that Chick-fil-A is known for. I definitely want nearby residents and families to know that this is the kind of service being provided at this location, and experiences like this may explain why the location currently has only 3.5-star reviews. read more

This is the first time I've been in since the remodel, errrrr... the tear down and rebuild, and I thought it would be great. Boy, was I wrong. If they continue down this path, their cow mascots are going to get devoured! I ordered via the app and was able to get in and snag a table and the meal came out rather quickly. It looked good to start, but after digging in, there were a lot of things that just weren't up to par. First, the sandwich, the LTO Jalapeño Club with a spicy patty... the spicy chicken was good. It had a nice size and fresh veggie toppings. The bun however, was dry and already falling apart (see pic). The waffle fries were not hot, but not cold either, and there were a lot of small pieces in the container. I remember when every fry was a full waffle fry with no broken ones. The layout was weird too, especially when I went for a drink refill. It's just an odd distance from everything to the counter with a big open area. If this is their new store design, then ugh! If it were a BK, I'd give it 4 stars, but for a Chick Fil A, this one is a miss. read more

Chick-fil-A - Lots of waffle fry crumbs - Fast Food Near Me - Winter Park, Florida

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We went through the mobile-thru and that was definitely an experience! It genuinely expedited our order and it was neat seeing the ways this location has adapted toward utilizing the drive-thru. As a previous CFA employee, I would've given ANYTHING to have a fan as big as theirs and a walk-in instead of the drive-thru window. We were through the line pretty quickly, but unfortunately missed our "my pleasure" after thanking them repeatedly. The food was pretty good - our fries were soggy, but luckily we were going home, so I threw them back into the air fryer. read more

Chick-fil-A - Fast Food Near Me - Winter Park, Florida

Sharing a parking lot with Costco, this location gets super busy! Like most other locations for this chain, the lines move fast! The only issue is really getting into and out of the location overall. Since it sits both at a busy corner, and has a busy lot, it's a bit of a pain. The staff is friendly and welcoming. The drive-thru is painless and we've never had an issue with getting through the lines. The inside is well-kept, clean, and has plenty of seating. Overall: A Despite the chaos and busy nature of this location, things move fast! read more

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I don't normally leave reviews for fast food restaurants but our experience today was so exemplary. I absolutely must leave a review. Today we went through the drive-through and we were served by Dominick, he was an absolute gem. He helped us navigate the menu and options with a smile. No question was too dumb. I wish all servers at Chick-fil-A were this dedicated and passionate in their roles. Thank you so much to Dominick, who truly made this pleasurable experience ours! The ambience of the drive-through was clean, modern. It looks like as if it was recently built. The outside of the restaurant as well taking care of and you can tell that the staff take pride in their workplace and user experience. read more

Chick-fil-A - Fries - Fast Food Near Me - Winter Park, Florida

I've been coming to this location for years. The speed of service always blows my mind! I came in the middle of a lunch rush and was served at record speed! All locations I've been to have a similar drive thru set up and give quick quality service! I come here for tea! They have the freshest unsweetened tea I can find in a fast food spot! read more

I ordered ahead on the app, which was easy to navigate and use. I placed an order for the cobb salad with honey mustard dressing. Once arriving in the drive-thru line, the staff member outside confirmed my name and had me pull up to the window. The whole process only took a few minutes to get through the drive-thru and secure my order. Once home, I started to assemble my salad. It comes with the dressing packet and red bell pepper crispies. The salad container seemed nice and full. The lettuce was crisp and fresh. While there was plenty of chicken, I thought the chicken could have been a bit fresher tasting. Like it may have been sitting on the salad for a while at the restaurant pre-made before I ordered it. However, the salad was good and I enjoyed it. read more

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Today was opening day of the newly constructed from the ground up Chic-Fil-A! I can't say enough good things about how much of an improvement this location has been given with the amazing new building set up. The parking lot is so much bigger. The entrance off of university has been pushed back so there are no back ups onto the road anymore. The drive thru is three huge lanes with one detonated to mobile pick up orders and completely under a huge canopy cover so there is zero chance of rain soaking your order. I was so impressed by the drive thru. And pick up was a breeze. We stepped inside briefly to check out the interior and the completely updated look with all the celebration balloons for the grand opening was actually a lot of fun. The food is the quality you expect and perfectly done. The drive thru was quick and the app was easy to use for that mobile ordering. This is now my favorite location. How marvelous it's so convenient for my area shopping as well! Kudos to Chic-fil-a they should ALL look like this! read more

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The food was good and fresh. The server was friendly and helpful. Today I had the southwest salad. Drive through service is very fast. Dine in service was within 5-10 minutes as stated on the app when I placed my order. read more

Always a really nice experience at this location. Even if there's a big line, it moves fast because there's a full team working the demand. I'm not sure how Chick-fil-A does it; but they hire extremely friendly and positive associates from the order to pick-up. Items are always very tasty and satisfying, My wife gets grilled chicken gluten-free without the gluten-free buns as the GF buns have amaranth. Soon, EPIC will be opening so expect this restaurant to be even busier. read more

This location is so hit or miss and lately it's been a lot of shortcomings. I mean $5 for a breakfast sandwich and you barely get something remotely close to a chicken breast. It was incredibly thin and all I could taste was the biscuit. Thank gosh that was buttery and soft this time. I understand the scale may be different from the lunch sandwich but come on now. Let's get real. Times are hard enough, and now I have to go to work with an empty stomach. Not cool. No issues with service. Standard each time . I hate to say it McDonalds had a bigger and better chicken biscuit sandwich read more

Chick-fil-A - ows a fried chicken sandwich in a wrapper - Fast Food Near Me - Winter Park, Florida

Food have too much chemicals. As a Christian company, I would think they would show love with the type of food that is being served.

I love this location! Customer service and order times are exceptional, along with food quality. l've never had a bad experience here. My favorite (and lesser known) items to order are the chicken noodle soup, mac & cheese and cookies & cream milkshake! read more

Chick-fil-A - Chicken noodle soup - Fast Food Near Me - Winter Park, Florida

Literally the best customer service and delicious food. Nuggets with polynesian sauce and french fries is my go to. I wish you the was a little cheaper but what isn't expensive these days? read more

We were in a hurry so we did a curbside pick up. It was so incredibly slow, we should have gone through the drive thru. This restaurant isn't as busy as most. I think I know why now. Don't choose curbside pick-up. My husband had to go inside to get it. read more

Chick-fil-A - Waiting and waiting. - Fast Food Near Me - Winter Park, Florida

I don't know if they have new recipes or the oil is old or something what but we did not like anything we got today. The fries are weird and taste different. The chicken isn't very crispy and tastes like oil. I hope whatever is going on is not what we can expect from now on. This is the first time in my entire life that I didn't finish anything I ordered. read more

They do an excellent job making use of an awkward location. The drive thru has a specific entrance and there is also a lane for people trying to park. The inside also has a specific pick up area and after the remodel it is more spacious. I had frequented this location when they did trivia nights (unfortunately they haven't continued this after Covid). Recently I was able to try the watermelon mint lemonade and it was delicious! read more

Chick-fil-A - Seasonal Watermelon Mint Beverages - Fast Food Near Me - Winter Park, Florida

Amazing chick-fil-A location by Full Sail. I go very often, several times a week and have yet to experience anything less than a perfect visit each time. Every time I go to this restaurant I know my food will be served promptly and with great service, the workers don't treat you with kindness because it's part of the job description, it seems they do it because they actually care. The tables are always clean, the app works flawlessly and rewards are consistent and generous. Best food for your money in Florida, I can't even compare this chick fila to other fast food restaurants, it's in a whole other tier. read more

This was my FIRST time to a Chick-fil-A, and man it makes me glad I let Elder Shamus into my house for a lecture, because these chicken nibblers were DELICIOUS. Give it up to the Mormons to develop such a juicy piece of chicken, even in spicy crispy form. I can understand why they needed Sunday off, because well, you need time to butter those chicken breasts. I've had the best relationships with Mormons, maybe it's a Hill Cumorah thing OR maybe it's because I am a chicken...who knows? The Spicy Crispy Chicken Sandwich- what a signature sandwich to get inducted into the family for the first time. It was beautifully crisped, and lightly buttered on top. It came with lett, and tom, and had just the right amount of kick. Yelp! Tip- the Sandwiches DO NOT come with dressing for the most part. Request the Chick-Fil-A sauce for the REG GRILLED/FRIED sandwiches. The Chick-Fil-A Grilled Chicken Club Sandwich- this is definitely my go to sandwich for grilled chicken. I love the signature honey roasted bbq sauce, but still not my favorite sauce overall. The lemon grilled chicken here is so juicy, it's incredible that its fast food. This sandwich is a BONUS for the Apple-wood smoked bacon--that was the REAL stuff, cause no-one likes a faker. The brioche bun was the BEST to hold the entire sandwich together. WAFFLE POTATO FRIES- this is my winner for BEST side you can get at a "fast food" establishment. Their perfectly crispy while still maintaining those squishy parts, like a good bum bum. Always hard to order a large cause they sell out FAST. Get these with the Sweet N Spicy Sriracha Sauce- THE BEST SAUCE HERE. This sauce I will actually replace on ALL my sandwiches from now on, a delicious blend of chili peppers for a spicy twist. Unfortunately, it's one of the only sauces you can't get in bulk. Get the POLYNESIAN SAUCE in the bulk bottle, the CHICK-FIL-A sauce goes bad FAST in bulk bottle. BEVERAGE- i am making a note that my Dr. Pepper tasted so real, that the regular beverages are still ABOVE most fast food establishments. Overall- go to Chick-Fil-A, Get the Above Sandwiches, Don't forget about the Sweet N Spicy Sriracha Sauce, and thank your " Elders" for these delicious chickens. read more

Chick-fil-A - Fast Food Near Me - Winter Park, Florida

This is just outrageous. What is this? So I get a meal for 10 bucks and this is what I get? If I didn't have work I would have turned around. Definitely going to get this rectified because this is a rip off. I go here several times a week enroute to work. So disappointed. Check your bags before you leave the window . read more

Chick-fil-A - Chick-fil-A Chick-n-Minis - Fast Food Near Me - Winter Park, Florida

Our go-to chickfila and never disappoints. Such longs lines that they pump through quick and you're getting grade-A chickfila nuggets, fries, and my favorite -- frosted lemonade. Can never complain and always fresh. read more

Exactly what you'd expect out of Chick-fil-A. Quality food, clean restaurant, friendly people. Nothing about my experience was negative. Got a little too much pulp in my lemonade I could see that it was running a little low on their machine, so I guess that's expected. read more

Chick-fil-A - Fast Food Near Me - Winter Park, Florida

What can I say? It's Chick-fil-A! Food is always awesomeness as is the service! Even went to change my order from the Cobb to the Southwest Salad after I realized the Cobb came with fried Chicken. The cashier said oh we can make it with another kind of chicken no problem! Play place is clean as well. Despite it being lunch rush the food was hot fresh and fast to our table! read more

I always look forward to treating myself to a meal here. The food is always delicious with great sauces to pair with your meal. I recommend this eatery to everyone to try at least once! Whatever I've ordered in the past has been made in a timely manner with great customer service once my meal has been handed over to me. If you haven't tried Chick-fil-a yet you're missing out!! read more

I'm done. Every single time I order food in this location, somehow they ALWAYS get it wrong. One time, I ordered a chicken biscuit and two other breakfast meal, came to the drive thru window to pick up my food, came home, and when I opened the bag, they gave me JUST a freaking biscuit with no chicken. I came back and told them what happened, the manager apologized and gave me four vouchers. Another recent one was, I ordered the chick-fil-a sandwich, chicken biscuit, 4ct chicken minis, and chicken hash brown scrambled bowl with bunch of Chick-fil-A sauces, honey roasted bbq sauces, and jalapeño sauce. Came to the drive thru window, looks like everything were in there, so i got home, opened the bag, and the Chick-fil-A sandwich was not in the bag. Came back to this location, and guess what, I received another two vouchers. It's not about the vouchers, or the freaking refund, it's about the accuracy and not wasting my freaking time going back and losing my appetite- it's frustrating. This is just two out of many many orders I received wrong. So terrible read more

There's really no point in going with mobile orders at this location because the employees here are very bad at paying attention to mobile orders. I'm usually someone who opts for mobile order, and the other Chick-fil-A locations I've visited are great at handling mobile orders, except this location. I'd click Prepare My Order a while before I even reach the parking lot, and I'd still be standing for nearly 5-10 minutes after arriving to wait for my order. While waiting, I'd watch the employees work and they would be handling every other order and acting like the mobile order screen doesn't exist. It isn't until the other screens are cleared that they bother looking at the mobile orders. There should be people constantly checking to see if a guest with a mobile order has arrived. read more

Ordered a spicy chicken sandwich and they forgot the sandwich. Coke is flat, fries cold. Avoid this location if possible.

I live by this Chick-fil-A and the East colonial one this one is actually closer to me, but I always go to the other one unfortunately today that one was being renovated and sadly I don't know how long that will last. I say sadly because not only once or twice but every time I come to this Chick-fil-A, it never fails. They always give me COLD nuggets and SOGGY COLD fries every time. I was in a rush today, so I had to come and not only is the food nasty. I was waiting at the curbside pick up for about 15 to 20 minutes, I was just getting ready to put my car in drive and go through the drive-through because everybody had already went and gone, but then i proceeded to get a call from the Chick-fil-A asking where am I at that they tried to come out and give me my order. I was at the same spot the whole time and NOBODY ever came out. they then came out apologizing, but again I have cold food. I am so disappointed in this Chick-fil-A and its POOR quality. DO NOT COME here. I feel like I wasted money every time I come to this place don't be like me. read more

Chick-fil-A - Chick fil Chick-fil-A Nuggets - Fast Food Near Me - Winter Park, Florida

I seriously never go wrong with Chick-fil-A, regardless of location. This one gets busy around lunch hour (as most do) due to its location on University right across from Full Sail. Even so, the service is always great and quick given the crowd. I usually go for the grilled nuggets, whether it be the 30ct or 12ct, with Polynesian sauce of course! (Poly Pride ). And waffle fries, like how do you come to Chick-fil-A without getting waffle fries?! There's plenty of parking in their private parking lot. Never had an issue at this location and I've been going here for 5yrs. Great food, great staff and excellent service! read more

People go to Chick-fil-A for the same reason that people go grocery shopping at Publix. You are willing to pay a little more, for some fabulous service. Every single Chick-fil-A that I have ever been to, the food has been fabulous and the service has been top notch. This location, located just outside of Costco, is no exception. The drive thru line at lunchtime, typically wraps around the building a couple of times. And did I mention about the food, the food is always fresh, and top-notch. I honestly believe that Chick-fil-A is becoming comfort food in our nation. read more

Chick-fil-A - Caught her on her electronic device! 2/3/18 - Fast Food Near Me - Winter Park, Florida

Terrible location. Dirty, full of flies. No ice cream. Floor hasn't been swept and the tables and benches are all sticky. Employees hang out in the bathroom and use up the stalls. Would drive out of my way just to NOT ever go to this location again. read more

Service great, food is fantastic. The place was very clean and tidy. The food was served very quickly.

Rode through the drive thru at a decent time. 8pm not too busy, ordered a spicy southwest salad but instead of spicy, I'd rather nuggets with two dressings. Mac and cheese and a spicy deluxe combo Everything was as expected except the salad!! Got cold chicken and they were sliced!! And NO DRESSING! Worst part is always gotten home and when I called they didn't care and said they wouldn't do anything for me Not coming back to this location read more

Horrible. You open at 6am yet at 6:55am you take my order at the drive thru, three cars in front of me and I can't have my order made promptly? I pulled away at 7:13!!!! I told all of you standing around the window it was entirely too early for you to be that slow. Not a single one of you at the drive thru area acknowledged the comment. The restaurant itself had one person standing there waiting for their meal and by the scowl on his face he wasn't too happy about the wait either. I ordered three vanilla creamers, you gave me two half and half?! Then I said it twice more I ordered three vanilla creamers. Maybe you need the coffee more than me? The cken scramble bowl was pitiful. Looked like you couldn't spare the eggs or the cken. All that for nine bucks. Hey I have an idea, call the Maitland restaurant and get some pointers on running your place more efficiently. I live down the road off of university and I will drive out of the way to go elsewhere!! read more

Usually I don't mind when something is slightly disappointing with my meal but multiple times from this location I feel like they are "skimping" on their customers. This kale salad is barely half way filling the container. As this is a substitute for medium fries, I expect at least satisfy more than half of the side container. I love chick fil a but this location I might stop going to as it is the only one that this seems to repeatedly happen with. read more

Chick-fil-A - Kale salad - Fast Food Near Me - Winter Park, Florida

Honestly, why doesn't chick-fil-a run everything? The process would be much smoother. The employees at this location are PHENOMENAL. They are always so nice, personable and caring. This is my (and my pups) favorite location read more

I will not buy another sandwich here, for some reason there is no consistency with the chicken fillet size, some days are big like a chicken breast sandwich should be and other days look like they cut the same fillet in half, so small that the chicken gets lost inside the bread, are they doing this because they are running out of chicken or trying to save money? Either way it's just very disappointing, I can't believe they don't know we'll notice the difference. read more

I have eaten at many Chick-fil-A restaurants over the years and this is the worst one I have ever visited. The restaurant is clean and the employees are friendly. But the food is just not up to par. The standard Chick-fil-A sandwiches I have gotten from here have had very small pieces of chicken which didn't even completely cover the bun. The 12 count nuggets have been so small I've actually counted them because they in no way filled the box. The chicken biscuit I ordered this morning has to be the most pitiful yet. The chicken was thin and flat and didn't cover the biscuit. The biscuit was already crumbled into pieces before I even took a bite. I have called and complained and the managers have always been nice and apologetic. They have always given me a free item on my next visit to replace whatever was bad. But I don't want free items every single time I go there which are no better than the items I paid for to begin with. Having to call the store to complain constantly is just way too much drama for me. So after today, I'm not calling anymore. I'll just try very, very hard to not visit this particular Chick-fil-A again! read more

Love the iced lemonades and food is always hot and fresh. Dinning area is kept clean and inviting.

I have been coming to this chick fil a about 3x a week sometimes more for the past two years and I always order the same thing for my kid. A kids meal and substitute the fries for hash browns. Recently I've been having issues when I order this. One worker told me they don't do breakfast kids meals, another told me I have to order a la carte, another told me that there would be an up charge, etc. the inconsistency for the past month has been ridiculous!!! When I brought the issue to the cashier she literally gave me a death stare and responded "it's not a button on the iPad" what? Do buttons come and go every day? I'm confused. One day I get it the next I don't. Please get it together! read more