Today is a bittersweet day for our family as our oldest graduates from pediatric care with Dr. Lauren Nguyen. For the past 18 years, she has cared for our children with so much love and compassion. She is more than a pediatrician. She has been a trusted part of our family's journey through childhood, adolescence, and all the milestones in between. It's hard to put into words how grateful I am for the care she has given our family over all these years. There is such a comfort in knowing your children are in the hands of someone you completely trust, and Dr. Nguyen has been that person for us. We have referred everyone we know to her, and we will continue to do so without hesitation. If she is still practicing when the day comes, I sincerely hope my grandchildren will have the privilege of being cared for by her, too. That's how much we trust and value her. Thank you, Dr. Nguyen, for 18 incredible years of care, kindness, and love. Today feels like the end of an era, but we are leaving this chapter with so much gratitude. And yes--my Yelp review from 11 years ago definitely aged well. Turns out I knew exactly what I was talking about! read more

Childrens Medical Group - Pediatricians Near Me - Torrance, California

My son has been a patient at this office since birth. His first doctor was Dr. Klyman, and after she retired, he continued with Dr. Henry. We never had issues for many years, but the service over the past couple of years has really declined. It is extremely difficult to get someone on the phone, and voicemails often go unanswered. When you do finally get through, the staff can be very rude and seem irritated when you follow up. I had a similar issue when requesting a sports clearance form. I was told it would take 5 business days, but it took about two weeks. When I finally received it by email, it wasn't stamped, so I had to go into the office to have it done. The receptionist seemed annoyed that she had to take care of it. More recently, I requested my son's immunization records for college housing. I called Monday and Tuesday and left messages with no response. I finally reached someone Friday and was told the records would be emailed that day. They never were. I called again today and was told the same thing, and the person was very rude, telling me I could just come pick them up. I specifically needed them emailed so I could forward them to the college. After being with this office since my son was born, it is very disappointing to see how much the communication and customer service have declined. I'm glad my son no longer needs to go there, and I hope I don't need anything from this office again. read more

We have been seeing Dr Lauren Nguyen for over 14 years and we absolutely love her. We drive from Long Beach to Torrance just for her. She cares about all her patients, she spends the time to answer all our questions and she treats us like family. read more

I have never been so disappointed in a doctor's office. My son is on psych meds and have been trying to get in touch with our doctor for 4 days. I called the office and left 7 messages because he is completely out of meds. I gave them 4 days to refill before he was out. Couldn't get hold of anyone. Called the after hours line when I had no other choice. Then was told the doctor left for the day after I had literally been calling all day. We will be getting a new pediatrician with a more streamlined office. I am a nurse myself and have never made any of my patients, especially CHILDREN, get off psych meds because the doctor is just too busy to call me back or send in a fill. I'm completely done. read more

I've been going to Dr. Lauren Nguyen since I was born and she's has been the best doctor to me and my family. Dr. Lauren is kind, patient, easy to feel comfortable around, and most importantly has a very genuine love for her patients and craft. I'm so sad that I'm graduating from her, but I'm so thankful for her care throughout my childhood! Choosing her is the best choice!!! read more

Dr. Lauren Nguyen is an amazing doctor to both of my babies!! She is always informative, kind and patient. She always is available to answer any questions or address any concerns and she genuinely loves what she does. I can not recommend her enough! If you're looking for a doctor for you kids, look no further, Lauren is the best! read more

Amazing office across the board. Always fast, efficient and extremely thorough care. I have four completely different minions and they all love coming to the Doctor. I personally love that I don't spend my life waiting in the lobby. When I make an apt, I get seen at my apt time. Staff works with my schedule, etc and are always amazing to deal with. Can't say enough great things. So thankful I was recommended this place. Dr Lauren is one of the best pediatricians in the area and her partner Dr Victor is taking on new patients. It's such a relief to have care you can trust read more

Childrens Medical Group - Dr Lauren and my 4th at his 6mo check up - Pediatricians Near Me - Torrance, California

I would give it no stars if I could. Might be one off but had an extremely poor experience with the front office staff and understanding their overall "policy". I tried to establish care for my son was told the doctor needs to review to see if she would take him. Fine, understood that can be common. Then as we proceed, receptionist asked if i had other children and i said yes. She then proceed to ask if i would switch them over as well because if I don't, then the doctors will not accept us. I asked to understand why that is, she said it's a "policy the doctors have". She further said i'd be "doctor shopping" if i didn't establish both of my children with the doctors in this practice. I asked if the doctors would do a meet and greet to make sure it's a good match if that's the case, front office staff said they only do this for parents with newborns, so that would not be possible. Not sure when this became a policy in the medical world but it was ridiculous the way the front office staff spoke to me and explaining this "policy" the doctors have. This place came highly recommended to me but unfortunately I will not be sending my children there given this experience. read more

We absolutely love this office and Dr. Lauren! What I like most about her is she actually cares about her patients and takes time to answer all my questions. My three kids see her and so does my nephew and we've all had such a great experience. The office staff is wonderful as well, everything from scheduling appointments to medical forms and updating insurance has been so easy. Children's Medical Group has been one of the best choices we've made for our children. We feel very lucky to have found this office. read more

We love Dr. Ly Nguyen! First of all he remembers my kids, which I didn't experience with our previous pediatrician. He has a warm, relaxed, gentle manner, knowledgeable and trustworthy. I feel he listens to our concerns and we never feel rushed during our appointments. He is a gem. Ofcourse we also love his assistant Perla. She is super! She is always sweet and warm to my kids, which makes our sick visits a tad better. Despite the fact thet I'd rather have no need for them, we are glad that they are here for us. read more

Great doctors but questionable customer service from support staff. There hasnt been a time that I have called in which they have picked up the phone and said hello--they immediately transfer me to hold. In addition--sometimes mid sentence they will interupt me and say, please hold I have to get another call. Support staff has never followed up on anything they say they will do, call backs, sending referrals or anything. Dont bother leaving a message its basically pointless, I find myself calling upwards of 5-7 times before I can schedule my appointment. I have been going to this office for years and the doctors have always demonstrated a high level of professionalism. They last 4 years have been horrific trying to get a hold of someone for the simplest things. And the older lady who answers the phone ALWAYS has an attitude, is incredibly impatient. G read more

I've been going to this office for over 20years. I've taken all my kids here. Unfortunately the new front office staff is completely unprofessional and rude. It's gotten to the point where I'm looking for a new office for my youngest son. I love the dr but I'm tired of dealing with the front office staff. read more

Can you give a pediatrician 10 stars on Yelp??! When it comes to care for our young kids, you need the best, most experienced and hard-working team. And that's what Children's Medical Group provides, especially Dr. Lauren Nguyen. We have two kids -- a toddler and a newborn -- so we've been in this office dozens and dozens of times in the last two years. Both for "well" visits to check weight and developmental progress, to get vaccines. But also in times when our kids were very sick. During those urgent appointments is when Dr. Lauren and her team really shine. It's always possible to reach someone on the phone and get in same-day (with her or another Dr. at the practice). And she truly cares about the kids. She knows the latest standard in pediatric care and provides a care plan with confidence. Her team will also check in the next day to see how you're doing. Dr. Lauren is high energy and sweet with the kids. And she'll talk direct and plain to you, as parents. She doesn't sugarcoat things or let you fall prey to Google searching every worry. Something my husband and I appreciate. If this sounds like a fit for you, would highly recommend Dr. Lauren and her practice! read more

Our children see Dr. Lauren at Children's Medical Group and have had such a wonderful experience. She is engaged, practical, forward thinking, sympathetic and very much cares about her patients. The office is great about getting patients in even if your doctor is booked and also responding to messages. We once had to rush our daughter to the hospital on a weekend and she called us afterwards to follow up after being discharged and reassure us of next steps. read more

I'm not one to leave yelp reviews, but I feel like I need to share my experiences before I close the chapter on our time with Children's Medical Group. I really just want to say, "Good Riddance!" to everyone in that office now that we have switched doctors. Every single interaction I've had over the last two years with this office has been unprofessional and unpleasant. What the most unsettling part of our time there was witnessing just how rude and miserable staff was. One woman told my then 3 year old son who was struggling to cooperate with his vitals, "You're just going to have to do it!" Come on... why work in PEDS if you have zero patience or connection to children? I truly believe my son developed anxieties and fears surrounding doctors because of this office. Additionally, I was charged $30 for my son's medical records EMAILED, $30 to get my son's immunization card updated, and the office NEVER calls you back. You have to continuously call them to check on the status of things on their end. I'm so glad we switched to a new doctor. If you're on here to do your due diligence while looking for a healthcare provider, be warned and stay away from this place! read more

Our family has been going here for decades. From our children's births to adulthood. We began with Dr. Klyman and continued with Dr. Ly Nguyen when Dr. Klyman retired. Top notch practitioners! In circumstances where we needed to be seen urgently and couldn't be seen by our doctor, I always had great confidence in seeing another doctor or NP Jing from their office. Highly recommend them all! read more

If I could give even more than 5 stars I would! Dr. Lauren was my daughter's pediatrician from the moment she came out the womb until she left for college and I am eternally grateful that my child's health has been in her hands. She is a wonderful human being and an incredible doctor. I always felt comfortable with her advice and counsel and she always seemed to anticipate what my questions would be. The office is run so efficiently and we always received the kind of attention that you'd never get in one of those managed care groups. We will miss this wonderful doctor and this office read more

I cannot say enough good things about Dr. Lauren and her team at Children's Medical Group. They have been caring for my son since birth and have given him nothing but first class service. The office staff does a great job of handling the high volume of call during cold and flu season and communicating any delays that I might experience. You cannot go wrong trusting your kids to this wonderful staff of doctors and nurses. read more

Children's Medical Group is the best! I've been taking my kids to see Dr.Lauren for the past 13 years! She is kind and caring and makes connections with families. She has taken excellent care of my children each year and provided expert solutions/answers. All of the doctors/nurse practitioners are very knowledgable and welcoming. Office staff are so sweet and extremely helpful. I hope she doesn't retire until my youngest is 18! We love you, Dr.Lauren! read more

To say that Dr Lauren goes out of her way to give her patients the best care is an understatement. We needed a same day sick appointment as we were in the hospital the night before. Her office got us in and when Dr Lauren saw something concerning and wanted us to so to the urology department at Children's Hospital in LA, she got on the phone and called them directly. When they said they were full and that we needed to go through the E.R. department, she then got on the phone with the head of the department we needed and got us in. My son got seen by the head of the department and everything turned out very well. We have been seeing her since my 8 Y.O. was born and have never had a complaint from the staff to Dr Lauren herself. 10 out of 10 would recommend. read more

Dr. Ly Nguyen has been my children's Dr. for over 16 years. He is an amazing doctor. He is patient, kind, respectful, informative, and extremely generous with his time. I feel fortunate to have found this office and Dr. Ly. I trust him with my children's healthcare and recommend him to all of my friends and family. read more

I've been bringing my boy-girl twins to Dr Lauren since birth. Every time we had a concern (we had a lot as first time parents!) Dr Lauren patiently listened and gave us advice. Even when we had our doubts based on Google searches, she was always right. She was respectful of our wishes when we wanted to split some of their vaccines and she was always up to date with her knowledge. My kids are now in their teens and I was worried that they would be annoyed at seeing a pediatrician with all the cheerful colors and upbeat personalities, but Dr Lauren is great even with teens! She addresses issues like depression and fitness and even awkward topics like puberty in such a way that teens feel comfortable. Her nurse is kind and efficient and her front desk staff member, Stacia, is great! Stacia is always friendly and makes us feel personally welcome. She has helped reschedule when we needed to and always reliably gets messages to Dr Lauren. They make a great team! My husband and I have no reservations in recommending Dr Lauren as a pediatrician. Thanks, Dr Lauren! You are one in a million! We appreciate you, your expertise, and your generous time! read more

Dr. Lauren Nguyen and her team are kind, timely and thorough. When I have a concern regarding my child's health, they get me in to see a medical practitioner immediately. This is a one of a kind office when it comes to health care and pediatrics. I highly recommend Children's Medical Group. read more

Been bringing my children here for years. Very happy with the services they provide. Dr. Ly Nuyuen is great! - Easy parking - Pharmacy downstairs - Service - Easy to get appointments - Covid protocols - Caring - Recently remodeled lobby read more

We love Dr Lauren Nguyen!!! Miss her and her team. We only change doctors because we move out of state. My girls love her so much! She was our daughter's doctor for 7 years. She is the best! read more

Childrens Medical Group - Pediatricians Near Me - Torrance, California

Dr. Lauren Nguyen is a wonderful pediatrician. She has been Brandon's doctor ever since he was born . It's the end of an era this is his last visit as he is now 17. She is caring , knowledgeable , trustworthy and communicates effectively with both Brandon and myself . We will miss you Dr. Lauren and highly recommend her if your looking for a new pediatrician. #childrensmedicalgrouptorrance read more

Childrens Medical Group - Dr Lauren Nguyen is the best ! - Pediatricians Near Me - Torrance, California

See all

I travel from Pasadena to see Dr Lauren. I must pass 100s of pediatricians to get here. And it's worth it. Dr Lauren is the consummate pediatrician. read more

I have been taking both my children to Dr. Laura Sergis for the past couple years and can honestly say I am very pleased with her professionalism and bedside manners. Dr. Sergis is not only respectful and compassionate but extremely patient and takes her time to answer all mine and my husband's questions professionally and thoroughly. There usually is a little wait before we actually get to see Dr. Sergis upon our scheduled time but despite the wait, we will continue to seek care from her for our children. She is a wonderful physician and I think one of the best. I appreciate her gentleness and care. Would no doubt recommend her! read more

This office has the worst staff taking phone calls. They are very unprofessional, rude, and talk back to parents. Please do yourself a favor and look for a better pediatric team. Lastly, ever since Dr. Friend retried, this office went down the gutter and keeps going down! Good luck! read more

The Lauren and the team at the office have been amazing, standing strong to make sure they are here for their kids . Dr Lauren has been in my twins life since day one, keeping their health plan on. Dr Lauren has been a great help to us as new parent especially to twins. Her being a twin parent herself she has given us a lot of advice. She is always keeping us in the loop....letting us know what is happening in our visit, what too work on to make sure the girls are developing in every way and what to look out and be aware of. Her team in the office.... Amazing!!! I know some reviews say otherwise but I assure you as busy as they get they always make sure to make you feel welcome and at home. Thank you for being their for our girls read more

Childrens Medical Group - Dr Lauren is amazing - Pediatricians Near Me - Torrance, California

I've been bringing my daughter here for over a year and have had several bad experiences, but this last incident was my breaking point. My daughter was running 104 fever so I called to make her an appointment. I made it very clear to the lady on the phone that I was waiting for my new insurance cards to arrive in the mail, but provided them with my new member and group ID #. The lady assured me it would be fine and to go ahead and bring her in. We arrived at her appointment, they called us back, and one of the ladies (Stazcia) publicly started telling me my insurance was "inactive" and they couldn't see my daughter until it got straightened out. I told her that I had spoken to someone already and was told it would be taken care of. She then asked me to give her my insurance companies phone number so she could get the details and about 10 minutes later came back into the room with a clipboard basically telling me she couldn't verify it and the doctor would not see my daughter unless the charges got taken care of. I then called myself as I knew this couldn't be right what she was telling me and was told they didn't understand what the issue was because I was in the system. Finally after almost 2 hours of arguing with them and them putting other patients ahead of my daughter who was burning up with a 104 fever, she was seen. It was absolutely infuriating and sickening to me that knowing my infant was running that high of a fever and after being a loyal and established patient for as long as we had been, that their priority was the money and not taking care of my daughter before squaring the rest away. They never even came in to apologize for delaying us for as long as they did. This was extremely medically unethical and no patient should ever be treated this low. Never in my life have I experienced such poor customer service until today. Will never be returning here again after what they put my child through. read more

If you are looking for a pediatrician, this is THE doctor's office to enroll. Dr. Lauren is the best pediatrician in the South Bay. She has been both of my daughters ped all 18 years and I wish I could continue beyond this point. She is personable, compassionate, trusting and always committed to going over and beyond as her role as a doctor. The entire team at children's medical group is truly wonderful! read more

We love Dr. Lauren Nguyen! Dr. Lauren was with us from when my daughter was delivered at the hospital. Even though we now moved 45 minutes away, we can't imagine having a different pediatrician for our girl and find her worth the drive. My toddler adores her "Dr. Rollan" and says she wants to be a doctor like her when she grows up. read more

This is a money hungry office, they do not truly care about your child. My child was seeing Dr Henry since she was born, there was 1 miscommunication about appointment times and Dr Henry refused to wave 40.00 fee, despite our long time history with this office We had a wellness exam and forgot a form the daycare needed in order to get registered. Dr Henry's nurse said we could email the form to her, which we did the next day. We then received a text we would have to pay money to get the doctor to complete the form. We already paid for the office visit the previous day!!! We had to go back and forth with the office to get the form completed without paying, since my daughter was literally seen the day prior. it is also VERY hard to reach Dr Henry's receptionist, she either doesn't answer the phone, puts you on hold for 20 minutes, or doesn't return your phone call. She is also extremely rude. I would highly recommend finding another pediatrician with staff and doctors that really make you feel they care and not all about money read more

I have been a patient with Dr. Lauren for a few years. 3 years ago as a first time mom, I came to out first appointment with my son who was just 3 days old feeling super defeated because I had a few postpartum complications. Dr. Lauren looked at me and gave me a hug and told me it was going to be okay and before even acknowledging my son she told me we are going to take care of me first so I can take care of my son. I will never forget the kindness she gave me that day in caring for me first so I could be the mom I needed to be for my son. 10/10 recommend this doctor and everyone In the office. We have never left disappointed and are grateful to be under this care. read more

Choosing the right pediatrician is one of the most important parts of a parent's journey. We wouldn't trust anyone besides Dr. Lauren with our children's medical needs! She is above-and-beyond knowledgeable, down to earth, and caring. She has the unique mix of impeccable judgement and warm personality to be the perfect pediatrician. As parents, it's such a relief that we can rely on her diagnosis as trusted and thorough, and also delivered with warmth and directness. She genuinely cares about her patients, and has been a big part of our sons' lives for the past 8 years. They both actually look forward to going to the doctor's office because they adore her so much! Our older son wants to be a dermatologist because of her, and she gifted him a pediatric dermatology book that he keeps by his bed. She is truly a gem of a doctor and we highly recommend her without reservation! read more

I love this pediatric group was referred to this office since my daughter was born First was seen by Dr Klyman-Friend but she retired and her NP Jing super nice read more

We have used this pediatric group for over 16 years and I honestly do not know why we stay with them. The front office staff is beyond rude, unhelpful, and have no idea about customer service. With the kindest question, you feel like you're putting them out! The doctors are excellent and back office MA's are fine, and I have no problems with them but when it comes to the front office, sign out and billing staff, they ruin the whole experience. The latest situation was I booked an appointment for my 16-year-old son and his 13-year-old brother and just asked for a copy of their weight from birth to nine months and you would've thought I was asking for $1 million dollars. Four weeks later, they have never got back to me with this information which they promised to call me back. They couldn't pull the information that day, but said they would get back to me, but with such an attitude. I have never voiced a word, but we are really done and feel it's time to express our feelings after giving this group continued business over the last 16 years. Another issue is when you leave a message you either don't hear back or it's a very long delay until they get back to you. Wish they could get it together! read more

Dr. Lauren Nguyen has been our children's doctor since birth. She has given such excellent care to our kids that we could not imagine having another pediatrician. Dr. Lauren is extremely knowledgeable, caring and whip smart. She is also very passionate about her role in keeping her patients healthy. We really feel that our kids are in good hands under her care. We recently saw Dr. Lauren for our children's annual well check, and we were impressed with the precautions that the office has taken amid the COVID-19 pandemic. Even before entering the office, we were greeted with a staff member, who took all of our temperatures. Once inside the office, we saw that the waiting room was immaculate -- with all the surfaces thoroughly cleaned. The office also removed all toys and the fish tank. While my kids were quite sad about these changes, my husband and I appreciated that the office took such preventive measures. read more

staff is friendly, lobby waiting area is somewhat clean, easy scheduling, sees patients on time. read more

Childrens Medical Group - Pediatricians Near Me - Torrance, California