I have to say that I have had trouble in the past with Physicians at Scottish Rite but the past few times my daughter Caleigh has had the same ER Doctor, Dr. Scott Batchelor and he remembered us. He is always so kind and caring. He is a doctor who genuinely cares about his patients. I was just there again tonight and I did not like the doctor that was on staff. So I asked if Dr. Batchelor was there and he was and he took over treating Caleigh. Such a great knowledgeable doctor. Thank you for all you have done for Caleigh, Dr. Batchelor! read more

We had a very worrisome health situation with one of our children. I took them to Scottish Rite. The experience was professional, pleasant, and prompt. They checked us in quickly, the nurses were helpful and friendly, and they did a thorough job in diagnosing the problem. Overall, a great experience. In a time of such stress and confusion, it was a wonderful to have their help. read more

My daughter had an appendix surgery. They billed $21,000+ !!! for it, which it seems to me very expensive, since she stayed in the hospital for less than a day and everything went fine. I requested an itemized bill that I can understand. It has been more than 3 months and I still have not received anything. I also requested a review of the billing as there were many questionable charges that it seemed were never done or that I was disputing ie. Pregnancy test? (unnecessary for a girl) but never got any review done. I tried to escalate to the head of the billing department with no luck. The billing dept was such a nightmare. The rudest "people" on the planet. They wouldn't consider dropping the bill not even to provide a description of the charges they have made. They simply said that the majority of the bill was charged to my insurance so I should not care how much they charge (they don't realize this bill is affecting my portion of the money I need to pay). My daughter was fine and we were ready to go home and they keep pushing to stay longer, maybe to reach out more than 1 day stay which we avoided. It seems to me they are trained to do that and to delay the discharge paperwork to push patients to stay longer so they can charge more. Our experience was terrible. If you decide to go to this facility I highly recommend asking what the charges are before the procedure. While I understand they do good things the fees are exorbitant and I will never go to one of there facilities ever again. read more

Our overall experience at Children's has been wonderful. Unfortunately, as the parents of an active toddler boy, we have had occasion to use the emergency room. We even had an unexpected surgery there for our son at 4 weeks old. We were pleased with all of those experiences; it's dreadful to be in the hospital with your kids, but we were treated well. This very poor experience pertains specifically to the Speech Therapy group at Children's Healthcare. My wife and I brought our son for a speech evaluation there out of an abundance of caution since his speaking was slightly delayed by some standards. He's completely fine, but our experience wasn't. My wife brought our son, spent less than 1.5 hours, used no special equipment and no unique specialists visited, and Children's Healthcare had the audacity to charge over $900 for the service. Even the report deliverable was weak and less detailed than his school provided for $75. When we complained and asked for a detailed explanation, all that was done was to reduce the fee to $700+ with no more detail. We paid the bill but I was shocked by the ridiculously high and unjustifiable cost. This works out to about $500 per hour. Hard to imagine for such a service. Hopefully, you won't need urgent care for your kids, but if so Children's Healthcare was strong in our estimation. However, if you ever need to use the speech therapy for a young child, I would never recommend them to my worst enemy. read more

I could not have taken my 15 month old son anywhere better. From walking in through the front door to leaving out the same door everyone we interacted with was incredible. I do not write positve reviews but I know this visit was one to let other parents know they will be glad with the service this place provides. My wife and I are grateful for all those who helped us through our first e.r. visit with our son. Thank you to all the staff at c.h.o.a. and also to Dr. Fuller for doing her part in giving us as much information to us as possible. read more

We had to go to the emergency room on Saturday with our daughter. This is the second time, last time was two years ago. We have had exceptional service both times. Last time we stayed for a week with her and everyone was so wonderful to all of us! They saved her!!! This time we saw Dr. Martin Coles and he was wonderful! Along with our nurse Tammy and technician Henry! Our experience was wonderful, despite the reason why we were there. Dr. Coles was super nice to our daughter, spending time with us and was very thorough. My husband and I agree we will only use CHOA for our children despite the 45 minute drive, it is worth it! Thank you to all the staff, but special thanks to Dr. Coles, Tammy and Henry who went above and beyond to give us reassurance and make sure our baby girl was taken care of. read more

My daughter was admitted to scottish rite hospital because her appendex burst. It was a very scary time for us, but the staff and doctors at the hospital were wonderful!! They were kind and compasionate to my daughter and our entire family! I would never go anywhere else for my childrens care. God bless all of them!! read more

Definatly the place to bring your child for care. The nurse was outstanding in the care they gave my nephew and even the one that wasn't admired they made sure to make him comfortable as well. For those complaining about the price. Children cost a lot of money ether make sure you can afford them or don't have them. All in all I'm super glad my nephew was well taken care of.. Can't put a price on his or my other nephews well being. read more

We brought our son into ER for a reflux and breathing issue. The only good experience we had was being checked in and seen in a somewhat timely manner and from the first provider we saw after being checked into our emergency. I cannot remember the provider's name, but she was attentive and showed that she cared about my son's situation. She went through the normal tests and went through the steps she felt necessary, all the while explaining each step in how she wanted to find out what the problem was. When she determined everything was fine after all the tests she conducted, she suggested that my son undergo a 24 hour watch period at the hospital. I will state that our experience was extremely terrible after this. We were moved to a patient room and we met the staff that would be working with us for the first shift. The first shift staff was courteous and attentive and the mostly explained each and everything that was going by. After this each shift of nurses and additional staff seemed to become less courteous and more inattentive and uninterested. A provider came by once in the afternoon and my wife felt that she did not explain how he was doing or whether or not he was improving at all. The personnel we were told to request did not come by until hours after we asked in they could come by and the nurses began giving less explanations as to why we could not see providers or practitioners. Our stay became more uncomfortable as we moved towards the 24 hour period and we got even less answers as we moved closer to the time period. Near the end of the 24 hour period, we asked the nurse on call if we could see a provider or practitioner, so that they could tell us how he was doing and how they felt he was doing. The nurse only told us to wait until a provider came around. By that point our nerves were shot and when we asked her why she gave us this answer, her response that the provider would come if they needed to was an extremely poor waste of words. When I made it clear I wanted to see a doctor or practitioner and that her excuses were unsatisfactory and that I wanted to take my son home, she became defensive and told me that he could stay and she and the rest of the inattentive staff would watch him. She also told us we would be billed heavily by our insurance company if we left, her tone seemed to indicate this as a threat. My wife and I were practically fuming by that point and I demanded she get a doctor for me to speak to. We didn't see a doctor until hours later and this doctor seemed to believe that he should stay another day. This only further increased our doubts in the care our son was receiving. We had been the for more than the 24 hour period at that point and still we had no answers or suggestions as to what the problem was and now we were getting the feeling that decisions were being made without our consent and without consulting us. Practitioners came by the room and gave us information regarding things we could do at home and to conduct tests on him. They all believed he was doing fine and his condition suggested he was ready to go home. However, they all told us to wait to get word from the next provider or practitioner we saw. By this time we were tired of waiting for the word on when we could take him home. When we finally received word that another provider believed he was fine and could go home, she told us that we would have to wait for discharge paperwork. This began another few hours of waiting for the nurse to bring the discharge papers. Our experience was terrible, but we held through to get our child the care he needed. Overall, our main takeaways from the experience was inattentiveness showed by the nursing staff after the first shift. The hospital staff seemed to become less and less attentive and even caring after each shifts. There were times when literal hours would go by and a nurse would come into the room just to get a vital check, something they have no choice but to do. Besides that no one came to the room to check on him, see how he was doing, or whether or not we had what we needed for him unless we asked, and sometimes they didnt come back unless called again. The nurse I tried to speak to and have get a doctor showed a very disrespectful attitude and she showed an unacceptable refusal to get the doctor. As a parent my main concern in my life is that my child is always getting the care and attention he needs to grow and be happy and healthy. Children's Healthcare Scott Rite showed a vast unwillingness to help me do this for my son. I would not recommend this hospital to any parent or caregiver as they showed me and my wife they could have cared less about his condition or wellbeing. Terrible experience and terrible hospital ! read more

I wish there was a negative "star". We needed an xray on our 4 year old little girl.....We called and they said they were in our network. We got there and they said that we were in their network, but that they CHOOSE not to accept our coverage (Christaincaremedishare). I guess that is their choice, they then tell us that we will have to pay $75 up front and will receive a bill later for the remaining. Problem is they have no idea what that remaining is. Could be 400....could be 2000. They said they could not give us any amount up front. I am amazed at how they can rip people off like that. So my little girl has to come home with a possible fractured arm until we can find someone who CHOOSES to take our insurance or at least can give us a price up front to x-ray it. read more

Price gouging... I am shocked. I always had a good impression of CHOA in the past, until I had to bring my daughter to a doctor. She was there for 45 minutes and the bill is $1,493. Yes, that's right, almost $1,500 for an office visit of less than one hour. This is price gouging at its finest and is a real shame. What if I ever have to bring my child to the hospital? Should I just sign my house over when I walk through the doors? What a tremendous disservice to parents and a false sense of security CHOA offers. And to think I participated in fund raisers for them in the past. read more

Toddler Feeding Therapy: I'm not the only parent who has had this experience. So once your child is approved to be evaluated for Feeding Therapy they will sit in front of Speech Therapist and have to most basic assessment ever. Children are difficult to assess honestly but there has to be a better way. After that, oh and by the way you'll be charged an enormous amount for the 45 minute ish to an hour assessment. But after that appointment, Feeding Therapy will be an hour, they'll just play with your child and try to figure them out the exact same way that you and other family members have and won't really know how to fix the issue. I do not blame the therapist but the pricing structure that CHOA has in place is a rip-off and the service wasn't worth the fee. Again this is not just my own personal opinion this is also the opinion of other parents who just needed another option and have been in tears at most Feeding times trying to get there child to just eat. read more

My daughter had an ice skating injury to her wrist. We went to the Satellite Blvd Childrens healthcare office because it was nearby. They did an x-ray and determined that she had a feint fracture of the ulna and put on a temporary cast. The next day we went to an orthopedic office to have a permanent cast put on. My problem is the charges for the services. They billed our insurance $1,200 for their services, which is outrageous. The orthopedic office charged less for 5 visits and a permanent cast. My advice is to go to a local immediate healthcare office or similar type to get the same service and not get raked over the coals with ridiculous charges. Watch out before you come here...... read more

I tried several times to schedule an appointment for my daughter for radiology but always got a recording. There was no live person answering the phone. Even if you leave the dates that you'd like to schedule an appointment on their voicemail, they will only call you back and leave a telephone number. No appointment information. What a waste of time. read more

CHOA has excellent doctors and facilities. My issues is with their billing. They are a monopoly; there is virtually nowhere you can go that is not run by CHOA and the prices reflect this. For a two-hour outpatient surgery, we were charged $16K; for one hour of physical therapy: $1000. If you call them ahead of time and ask for estimates they make it a big hassle; even if you get the estimate, the bill is 2-3 times higher than what they quoted you - which was already the double what would be considered a reasonable and customary charge. Then they asked me for a donation at the end of the year! read more

Very unsanitary - NONE of the practitioners or nurses who examined my son or administered his lab work washed their hands. This is very dangerous since these 'healthcare' workers are moving from patient to patient. In fact the sink in the room was spotless and looked like it hadn't been used in days. Also, we visited the restroom and could only get a trickle of water to come out of the automatic/sensory faucet (the other faucet had no water coming out at all), so we had a hard time washing our own hands. I can only imagine that most people probably give up and don't wash their hands at all. Very unsanitary place for children and people in general. read more

I have been to Piedmont's er with my daughter 3 times and Scottish Rite twice. My one star rating tells you that the staff in the emergency room from the intake clerk to the triage nurse to the floor nurse all act like they have lead in their feet and cotton in their ears. When you see your child in excruciating pain, you want relief for her immediately. Granted, I was a somewhat brusque, but my children was hurting. If caring for others in the ER is not your thing, find another profession. But children deserve the quickest, most reliable response we can give them to tart their illnesses and pain. I'll take Piedmont any day, caring' fast, efficient, accurate and professional all they way Round. I am sitting in the Children's healthcare ER as I write this! read more

I would like to say that the staff and nurses were great! The surgery for our 1 yr old went off without any issues. That part was great and we will likely use them in the event we need to in the future. However, the one complaint I have about CHOA is the billing. I had set up a monthly payment plan that was on auto pay. As the account got down I paid off the full remaining amount due or so I thought. My account was later debited another month payment on the established payoff plan. It wasn't until I called to get the over payment credited back that I got the runaround about their system having a "glitch several months back" and all automatic monthly payments were not processed according to the established plan. When I asked why I wasn't notified of an issue regarding my payments all I got was "we tried to notify everyone on payment plans and you should have been contacted". I had not been contacted and my information is the only one on the account. BE AWARE OF BILLING ISSUES or you may over pay what is due! Helping your child through a trying time should not be made worse by failing to correctly bill for services rendered. read more

Great place for kids. The reception is very colorful and kids love to play with the toys. There is plenty of space for families to sit together and chat. The doctors are great and the nurses are excellent with kids. We're grateful to have caring staff and wonderful people around us today. read more

I just wanna say how many caring staffs there are here. I went twice to the emergency room and both times I got nothing but great customer service. I didn't know customer service even existed in hospitals!! Most of them seem very caring. The 24hrs complimentary valet just tops it off. Keep it goin guys!!! read more

I'm going to first say that is your young child has a terminal illness, this might be the place for you; otherwise, don't take your older child here. The staff will put he or she on the back burner. We had a terrible and traumatizing experience. My son has a brain tumor which has caused him to lose vision in his right eye which is now facing inward. He has severe ADHD and cannot have an MRI without sedation. The radiology department refused to give him sedation and lied repeatedly to us. He is 17 and was not a priority for him. 98 percent of our time there was spent in waiting. A physician's primary responsibility is the make a patient comfortable. He was having anxiety attacks, but the staff refused to make him comfortable with medication. We ended up leaving with an AMA which we refused to sign. This is the most unorganized and insensitive hospital we have ever attended. My advise is that if you have an older child, do not take him or her to this hospital. There is so much red tape and the right hand doesn't know what the left hand is doing. No one seems to have control over the radiology department for some reason. They make no effort to correct this issue. You are better off going to another facility. If you child is over 12, avoid this hospital. read more

I've been here for numerous tests and visiting friends and it is such a nice place. It doesn't smell or give you the feeling of being in a hospital. EVERYONE is so nice and helpful. I appreciate all they've done for myself and my family as well as my friends. Thank you so much CHOA! read more

First ER experience for my child. Not good. My 20 month old was having severe prolonged vomiting and my pediatrician recommended we go to the ER. I thought "emergency room" meant patients were seen with a sense of urgency and compassion. Not here. Almost all of the staff were indifferent almost bored, unhelpful, and not empathetic in the least. No one would give us any time frame idea or a heads up on what would happen next. It took 3 hours to see the doctor, which I would have been more okay with if there was any communication. We kept getting shuffled to different rooms with little to no explanation. My sweet girl was so patient (unusual for a sick toddler) and my heart was breaking for her with this poor treatment. The doctor herself was kind, although she seemed rushed and didn't actually tell me much about why my daughter was vomiting, just gave me a prescription. Even the little acts of kindness were missing...I came in totally frazzled as my husband was out of town and I had to call a neighbor in the middle of the night to ask her to watch my 5 year old so I could take my little one to the ER. I come in hands fully loaded, dropping things, she is vomiting on the way in. The front desk person just gives me a bored look and doesn't even offer a vomit bag!!! Disappointing experience. I will be calling to let them know. read more

Terrible experience. Just to send my newborn to get a lab work. It took 6 hours to get to the result. First of all, the nurse didn't know how to draw blood for a newborn cuz she said the vein is too small. Ok!? I think it was not in your school book while you learned. Then the other nurse came in drew the blood, told us to wait about 45 mins for the results. Unfortunately 45 mins later they came back stated that they didn't get enough blood at the first place. So drew more blood. They freaking drew three times blood on my newborn which is only 3 days new to this world. We asked if we can nurse the baby, nurse said she had to ask the doctor, and never returned. Then the wait time was over 3 hours, no nurse, no doctors came in what so ever. What an experience?! I mean we are not even here to see the doctor , just to get a blood work done to see the level of her jaundice, why it had to be so difficult? After the result came back, they told us baby's sugar level is too low and needs IV. Yeah?! Cuz you didn't let me feed her for 6 hours and drew three times blood, what u expected? This hospital is insane.And I don't mean to leave a one-star rate here, but it won't let me leave without a star, the true result is negative star. Horrible place. read more

My daughter had been suffering from knee pain for five weeks and after seeing her pediatrician twice and an orthopedist twice, it was finally agreed that she needed to see a rheumatologist. After calling Children's Healthcare, I was given an appointment six weeks out!!! She was out on the emergency waiting list, but was told the wait is usually three months and that we were lucky. Given my daughter was in constant pain and unable to walk or sleep properly, I was dumb founded. Six weeks later, it would have only been an act of God that would have made me miss that appointment. The act of God was a car accident in the middle of rush hour! I had left in plenty of time to make sure I was at least thirty minutes early, but as it was, we were twenty minutes late. They refused to see my daughter! Another desperate mother was there with the same problem. I was told that the doctor in question had made this day available and that she had put her own children with a sitter and so didn't want to be late to collect them! I also had to put my other two children with a sitter and I'm a single mother. They offered me another appointment, but given the hell and stress they put me through because of other peoples bad driving, I will never go there again. If they truly cared about the children they served they'd hire more doctors, so they won't keep children in pain for three months at a time. It is criminal. glad there are some parents on this board that didn't have to watch their seven-year old suffer with acute pain, because of a shortage of doctors. Didn't know this was a third world country! read more

My infant daughter cried incessantly and would not sleep as a newborn, sometimes for 7 hours stretches. She wanted to nurse constantly and always seemed uncomfortable. We took her to the ER and were told she had Colic, which is code for, "we have no idea what is wrong with your baby." That visit cost us $250, after our insurance paid. The second visit they diagnosed her with GERD/ Acid reflux and that visit cost us $300 after insurance paid. At both visits they did no more than take her temperature, look at her ears, ask us questions and weigh/measure her. Eventually we were directed to a Ped GI at CHOA. While as a physician he was quite personable and helpful, the overall experience at CHOA was a nightmare. Of the 3 office visits we had; we waited over an hour past our appointment time at each one to be seen. When refills of her prescriptions were needed it took 5 WEEKS, literally, to get them called in. Their phone system/ lack of direct communication was awful. I would not recommend this facility and will not be taking my child back there. read more

They charged several hundreds of dollars for an ekg and a dose of asprin for my child. They never found what was wrong. We dealt with nurses and physicians assistants only. Saw the doctor only so she could say follow up with his primary care physician. I will never use them ever again. read more

We took my autistic son to their ER for severe dehydration. We were there 7 hours, he was given Zofran nausea and 2/3 bag of IV fluids. When we were told that everything was good enough to take our son home. The nurse disappeared for 2 hours before she came back to check on us, delaying our departure. They billed our insurance over $4500 ( for a few hours of fluids) of which we had to pay 10%. My son had been in for same thing happen twice before but was hospitalized overnight. That time they charged our insurance $4600 for both of those. Because of our insurance fund rules, one of the admissions cost us 10% and the other 30%. Trying to arrange a payment plan with them is like pulling teeth. When we asked to combine bills into one, they were very uninterested and hostile. We have paid back 2/3 of the money we owe them over the last 10 months and their collections/billing people keep sending letters. Moneygrubbers. Update: Six months later, they will not allow us to combine bills. I've been paying monthly, have had to take on credit card debt to get them off my case. read more

My 2.5 year old son had a febrile seizure in the middle of the night back in March. We called 911 and the operator dispatched an ambulance to our home and stayed on the line with me while the seizure passed. We took our son to Scottish Rite and the level of care my son received was poor to say the least. After waiting hours, the doctor performed her "examination" and declared that my son had a fever (which was obvious) and recommended we control his fever for the next 24-48 hours by alternating Tylenol and Ibuprofen. I asked her at least twice if she could run some kind of test to determine the cause of his fever and she dismissed this by saying there was no need since it was most likely a virus. She left the room and a nurse entered stating we would be free to go once the doctor completed the discharge papers. She closed the door behind her and we waited for another 45 minutes. Finally, I opened the door to find out what was taking so long only to see that the doctor was eating. We were finally given our discharge papers and left the hospital around 6:30 am. Our whole family was exhausted. For the next 14 hours, we struggled to control our son's fever. It started spiking before his next dose and became increasingly worse as the day progressed. Finally, we decided to take him and our whole family back to the ER at Scottish Rite around 8:30 pm. We were treated by a nurse this time who was incredibly thorough and suspected strep throat. She ran a culture and it came back positive. My son was given a dose of an antibiotic while we were there and a Rx to take home. It was apparent that he began feeling better shortly after. I feel that a second trip to the ER would not have been necessary if the doctor during our first visit took the time to complete a more thorough examination. What would've happened if I actually listened to her recommendation and just kept trying to control his fever by alternating Tylenol and Ibuprofen for 24-48 hours??? I'm sure his symptoms would've worsened considering we were struggling to control his fever. Watching your child have a seizure is terrifying and we were worried that it may happen again. This was a scary and difficult period of time. I decided to submit a complaint regarding the care my son received during his visit. This was reviewed by Dr. Beiter who found that everything was done properly. We finally spoke on the phone after playing phone tag and the conversation ended very poorly. I expressed my concern with the care my son received and Dr. Beiter said that the standard of care was met. He said that if we didn't return to the ER for the second time, my son would've eventually gotten over the strep throat without antibiotics. My reply to that was how much pain and discomfort would my son have to endure during the 3-7 day period for that to resolve? I've had strep throat before and it was very painful...why would it be okay to let my son experience that when a course of antibiotics would resolve it much faster while providing relief for his symptoms. And during this same conversation, Dr. Beiter stated kidney problems could arise as a result of untreated strep throat (a complete contradiction to his previous statement). So, again, if I would've listened to the first doctor and gone a full 48 hours trying to control his fever without knowing the cause of it, my son's symptoms and condition could've worsened significantly! Dr. Beiter then began asking why I didn't take my son to his pediatrician the next day. Well, maybe because we had an eventful night complete with a febrile seizure, an ambulance and a night spent in the ER. And I was following the recommendation given by the ER doctor who he's standing behind. Dr. Beiter then said something along the lines of "Well, you should have seen your pediatrician the next day since this doctor in the ER is a stranger to you"??? So are we not to trust the recommendations given by an ER doctor??? If that's the case, then why do ER's exist and why should we wait those long hours to see one??? All of this was said in a condescending tone, which felt like a direct attack to my parenting skills and judgement. I was insulted and upset that I was now having to defend myself. Dr. Beiter then HUNG UP on me! I called the number back and a nurse answered and said that he could not come to the phone. I told her that he had just hung up on me and I requested the name and number of someone above him to talk to. I have yet to hear back. I cannot believe that a doctor thinks it's acceptable to hang up on a patient/mother. Is this the level of professionalism that can be expected from this children's hospital? I'm just so thankful for the nurse during our second visit who took the time to fully examine my son and find out the cause of his fever. She took her time, explained everything thoroughly and treated him accordingly. read more

Do not use these THIEVES!!!! Only reason for a 1 star is that I can't give a negative or a zero. We took our child to a satellite office (a regular office, not a hospital/urgent care) for a concussion. We talked to the doctor for about 15 minutes and were billed almost $600. They didn't do any scans, imaging, nothing. The doctor checked her balance for maybe 30 second. I called and talked to someone in the patient rights and responsibility department and she said they would review the charges. I received a letter that after their review, the "charges and coding" were correct. They also listed the "services" that the doctor claims were rendered. They included terms like "extensive assessment and examination" along with "additional testing" that included SCAT testing ("Sport Concussion Assessment Tool"). They also claim "extensive counseling regarding diagnosis and management." Remember, we saw the doctor for around 15 minutes, during which time he did all of this "extensive assessment, examination, SCAT testing, AND counseling?!!" This was all accomplished by hardly looking at our child. Their website claims that their "number one priority is to support you and your family" and that they "are 100 percent committed to kids." That claim and their outrageous charges can not go hand in hand. From our experience, they are committed only to their profit. In addition to charging so much that I had to pick up extra hours to pay the bill (which I will do because I have a whole lot more integrity than they do in their billing) they send us letters asking for donations. Our experience was nothing short of awful! read more

I don't know its the same everywhere - the way how billing works for MRI scanning is confusing and not right. I went for MRI scanning for my pregnant Wife for one day and one doctor reviewed the report on the same day and discussed with us but I got two bills to pay $200 each (my copay as per my insurance) one for taking MRI and another one for just reading the MRI report from Radiology dept. I think is not fair and why two doctors read the same report without informing me and I was not even informed that there will a second doctor who will review it and get paid for that which was not necessary. I paid $400 for the single MRI as a copay and thousands of $ from my insurance company...I don't know whether this is wrong or not but its not right according to me. At least hospital could have informed me about this before since this is a big cost. read more

my daughter got her cochlear implants at children's Healthcare and they couldn't have treated her any better the staff was awesome!!!

A friend of mine suggested this facility for my daughter who was unresponsive briefly this morning. I was amazed by the caring nature of the woman that greeted me at the front desk. The nurse on staff was also cheery and reassuring. She explained things in laymen terms, and made my daughter and I feel comfortable with the whole process. The doctors there were also warm and friendly. I was also really impressed that there was not any real dead time. We were given a room after we completed the registration, and were constantly seen by medical professionals there. This is definitely the best hospital I've ever seen for children. read more

This Hospital was awesome from start to finish, even when dealing with a 1.5 year old. The men and women are very genuine in their care for the children there. They are straight forward in answering questions and willing to do what it takes to get the job done. GREAT STAFF Clean hospital, clean rooms, clean restrooms, great cafeteria. Simply A+++++. It is good to know that in a time of crisis there are still honest men and women who still care about the patient more that just the $$$, and are willing to work to find the root of the problem/illness. Thanks Scottish Rite for the job you do day in and day out. read more

i enjoyed been hands on with patients . Drawing there blood and doing there vitals . the best part is talking to my patients and watching them get better over time . read more

Our experience at CHOA/Scottish Rite was also horrible. We checked in on a Tuesday morning and were released on Wednesday afternoon. The following morning I received a VOICEMAIL from the doctor telling me that my 19 month old daughter had to be readmitted to the hospital due to the fact that she had a germ growing in her blood and she had a blood infection. She had not had a fever or been acting like she felt bad, but the doctor insisted that this was the case. I was scared to death- I thought my daughter might have a staph infection which I knew was deadly. We readmitted her, more blood was taken and the next day were told that we could be released-- she actually was not sick-- the original blood sample (did I mention that they actually LOST the first blood sample in the lab?) was contaminated- either in the lab or by the nurse who took the sample-- so we were free to go home. The kicker? They are making me pay for this stay in the hospital-- seriously--- they are at fault and will not admit it-- they put drugs in my baby's body that she did not need-- stressed me out, I had to miss two days of work, my parents came in from out of town.... and she was NEVER sick-- and they want me to pay for it. Absolutely ridiculous. I will NEVER take my child there again and plan to share this story with every person, every parent, every one who will listen.... read more

Be careful of your insurance plan and this hospital's "best" practices. Our child had to be transferred to another facility for additional therapy. He was quite stable and we were told that we had no choice but to use an ambulance. The ambulance service (Pluckettt) would not give us a "bill" on the day of transport and Children's did not give us the ability to sign a waiver (which we would have). Insurance paid 450.00 for the 10 minute ambulance ride and we were stuck with a 200.00 co-pay. None of it was necessary, but the hospital is so afraid of being "sued" that they won't tell you about other options. Always, Always question and get in writing what procedures are medically necessary. Inquire about waivers for unnecessary procedures. In addition, they will bill you for anyone outside your network and not consider it part of the visit. So, if the ultrasound tech is not covered in your insurance then you are responsible for their part of the ER procedure. So, your co-pays for a ER visit are only for the right to be in a room, not the doctors and technicians who assist your sick child. read more

don't deserve a star, my experience is totally different from other persons, mine was terrible, my baby 9 month old had an accident and suffer laceration on her fingers, on Tuesday May 29,2012. we arrive in an ambulance, she was in pain my precious one, bleeding and with no pain medicine, so the entrance the receptionist ask us question, it was OK, but when they escort us to her room, it was a long waiting , finally this lady came, but she was the insurance collector, I WAS LIKE REALLY, my baby suffering and the only thing they care about is the insurance, why someone don't come and attend my baby and at the same time i can provide my insurance and all what they want, they don't care about a little life, just money. Well after, everything was collected, it was a long wait for 4 hours and a half, I WAS PULLING MY HAIR, because was ridiculous, that they saw my baby in pain, bleeding, and in the ambulance and they took their time, Unbelievable! we arrive at 4:52 and left around 11:00 pm, and the DR. told us her little tip on her finger might not survive, because it was not enough blood in the tip, (OF COURSE, WAITING FOUR HOURS) no pain medicine, nothing, couple days later, took my baby to the hand doctor, and he asked me if I was giving the baby some Antibiotics to prevent infection, when I said "NO" he said the Doctor must provided you a prescription with antibiotics. I show the hand doctor All the paperwork received from the SCOTTISH RITE, and he was surprise that the Doctor didn't prescribe me any Antibiotics. this is absurd because my baby could ended up with infection. I'm very upset with the performance in this place. read more

very bad experience with this hospital in 2011. my son had a serious cut and came here. a doctor had a surgery for him . and 3 months later i found that one piece of glass left inside my son's finger. the hospital was not good to process it! read more