Wonderful service! Mr. Davis answered his phone on the first call and was at my home before I knew…read moreit. He fixed both of my problems and was so very pleasant. I will definitely use him again and recommend to anyone. Robin Ivens

From the owner: Repair & Service for your Plumbing, Water Heater & Drain Lines…read more I do plumbing repairs & mainly small jobs such as toilet repairs, faucets, water heaters & drain cleaning, pipe repair. Will provide excellent customer service. State Insured and licensed. Have over 45 years of experience serving Blount County. Do residential projects.install plumbing fixtures, such as bathtubs and toilets, and appliances, such as dishwashers and water heaters. They clean drains, remove obstructions, and repair or replace broken pipes and fixtures.

Quick service. Within time frame of arrival. pleasant to deal with. They got the job done well and…read moreI would use the company again.

Called them on a Monday morning for a leak which appeared to be coming from our toilet. Shaun…read moresaid he could make it out later that day and he called and told us when he would be arriving. He was on time and diagnosed the problem quickly. Had to get a new toilet which he was able to obtain for us and he came back Tuesday morning and installed the new toilet. We were under a tight timeline because we had company arriving on Wednesday. He did all that he could to get our problem resolved as quickly as possible. He was timely, reliable, and charged a fair price. Highly recommend SMK Plumbing and Electrical.

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

I've already reviewed them, and don't know where the 2/20/26 review of 5 stars came from,…read morebut.....odd...as complete fees were NOT disclosed to me...such as the $300 MINIMUM job fee.....you need to think really hard before you use them.

BK Plumbing saved my vacation (and sanity) by responding to a troublesome busted pipe on Sunday…read moreevening-Memorial Day weekend. It wasn't an easy repair but Jake persisted, called for backup and got er done. I cannot speak highly enough about the quality of their work and excellent service.

DONT USE THEIR SERVICES! BEWARE! We wanted to leave a…read morefollow-up after speaking directly with the owner! Before any work began, the service manager did NOT explain the hourly rate or pricing structure although they claim their calls are recorded, we requested for them to listen back on their recordings to show we were not explained their high pricing. Had we been told that two employees would be billed at $150 per hour each (a combined $300 per hour which is insane for this type of job), we would have stopped the job and discussed other options before proceeding ESPECIALLY because the one was shadowing and learning still. Scott had to constantly walk him through how to do what they were doing. This project was simply converting one kitchen sink drain to accommodate two sinks. The vanity and sink faucets were already built! All they had to do was convert the pipes below the sinks. The plumbers did not need to work in the crawl space during the installation. They snug the sink so tight on the vanity that the top drawer will not open or close!!! THE WORK TOOK THEM 10 HOURS TO COMPLETE as the crew also took a lunch break and tried to charge their time for it making it a 12 hour job and we had to talk them down those 2 extra hours (one hour lunch per each man). From our perspective, this was work that could have been completed by one experienced plumber in MAYBE a half day TOPS (4 hours not 10!), and we were never given the opportunity to approve or decline having a second person billed at full rate. They said our job was the only one they had for the day so we felt as though they tried to milk every hour possible and were in no rush to complete it in a timely manner. After leaving our original review, the owner called us. He stated that "Scott is a good guy and well worth the $300 an hour," but also said there was nothing he was willing to do to resolve our concerns. Despite later stating publicly that adjustments were made to our invoice, the only adjustment discussed was to acknowledge the job took closer to 10 hours rather than 12. No meaningful resolution or reimbursement was offered. There was not other time spent on other projects although the owner claimed this as well other than helping to turn faucets on for my husband while he was in the crawlspace to see if there were any leaks before they wrapped up and left for the day. I wouldn't call that helping fix other issues in the home. I also didn't know we had to fund every little item spent at the store such as plumbers putty. We were not offered to keep the items they claimed to have charged us on our dime. What disappoints us most is not simply the cost--it's the lack of transparency before the work started and the unwillingness to take responsibility afterward. They demanded we paid before they left that day even though we did not want to pay without discussing with a manager on the $300 an hour charge first. We felt that was unfair and too costly for what has just transpired. We believe customers deserve to know exactly how they will be billed before authorizing a job, especially when multiple employees are being charged at full hourly rates. We asked for a manager to call us and it took them over 2 weeks to call us back just to say basically too bad so sad. Based on our experience, we cannot recommend BK Plumbing. We encourage anyone considering ANYONE else to call.

I can not tell you how great this company is. The two wonderful men that came out and unstopped my…read moredrain were so nice and beyond professional. I am so relieved that my drain is open and functional! Thank you Zoom Drains KnoxvLille, TN!

I had actually never heard of this company before but they had good reviews. I called mid Sunday…read moreafternoon and they sent Matt out to fix the issue. Matt was professional, courteous, knowledgeable and cleaned up. I've got a new plumbing company and will request Matt for any future needs.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

I cannot even begin to express how lovely, kind, polite, and efficient the specialists are at Lee…read moreCompany. They far exceeded my expectations, and our home had a ton of little issues before their visits: I had a vent duct cover that was falling apart, a hose stuck onto the wall, and numerous other little issues that would have required several different tools, ladders, and expertise. I want to emphasize especially how amazing the drywall patching was done. It was seamless...without paint. It looked world's different than the slap-dash, amateur job our builders attempted in the same room. While you may hesitate to call an expert like we did (we were so determined to do it ourselves), the people at this company explained every step of their process. If you ask any questions during a check-up (on their maintenance plan), they'll walk you through the steps if you're able to do it yourself. I'm so impressed by their willingness to help, and they clearly hire people who are kind first and foremost. I really respect that in a company. Highly recommend all the specialists here. Really down-to-earth, awesome people.

They responded quickly asking for my contact number, which I provided, however, no response, no…read morevoicemail....nothing.

Barry with Plumbing Pros was suggested to me several years ago. I am happy to say that Barry is the…read morebest plumber we have ever used and we feel that he is trustworthy and does not price gouge. Plumbing Pros don't ever let Barry go!

I recently purchased a home and had plumbing issues. After calling 10 different plumbing companies…read moreon Thanksgiving eve, Barry gave me a call back and said that he could make it to my home but it would take a little while. He came to my home at 9:30 PM and stayed until my drain was open even though he was due to go on vacation that evening! I felt relieved that Barry let me watch him work and told me what he was doing step-by-step and then gave me advice about what he thought the actual problem was. Well, I had to call them again just before Christmas for the same drain and found out that I had concrete piping that was causing the plug. Barry walked me outside and show me what to do to locate the drain and offered to come and help me replace the sewer lines on the Saturday after Christmas! The Saturday after Christmas folks! And his pricing was excellent. I don't have enough kind words for the generosity and the help that Barry has given to me. I refer him to everyone, and I will continue to use him in the future.