***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.

I've already reviewed them, and don't know where the 2/20/26 review of 5 stars came from,…read morebut.....odd...as complete fees were NOT disclosed to me...such as the $300 MINIMUM job fee.....you need to think really hard before you use them.

Quick service. Within time frame of arrival. pleasant to deal with. They got the job done well and…read moreI would use the company again.

Called them on a Monday morning for a leak which appeared to be coming from our toilet. Shaun…read moresaid he could make it out later that day and he called and told us when he would be arriving. He was on time and diagnosed the problem quickly. Had to get a new toilet which he was able to obtain for us and he came back Tuesday morning and installed the new toilet. We were under a tight timeline because we had company arriving on Wednesday. He did all that he could to get our problem resolved as quickly as possible. He was timely, reliable, and charged a fair price. Highly recommend SMK Plumbing and Electrical.

Dom went above and beyond for me at my historic home in Knoxville. His communication, knowledge,…read moreand desire to help his customers is excellent. He shared pictures and explained all of his plumbing recommendations to me. I would highly recommend him with your plumbing issues!

From the owner: Dom Co Plumbing, LLC is owned and operated by a licensed plumber. Dom Co Plumbing, LLC stands…read morebehind work performance and will fully investigate a plumbing issue to offer all possible options. If you are looking for a company that is well versed in the plumbing trade and has 100% honesty and integrity, call Dom Co Plumbing, LLC. Plumbing services offered include but are not limited to drain cleaning, water heater repair and installation, tankless water heater repair and installation, leaking water and gas pipes, toilet, faucets and shower repair and installation.

The service was great, he got my A/C unit up and running in no time. The best part was they had…read moresomeone available that day to come and check it out.

From the owner: Aire Serv of Maryville is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Had a hot water heater installed. Several smaller mistakes were made, but they cleaned up that…read moremess. The real problem was not hooking up one electrical wire, so it didn't work at all. Quickly called them, and they said that it was my problem, and I should call an electrician to fix it. I made the repairs myself and sent a letter. Weeks later they said that I could have 10% off on the next job they do. Wow.

I needed a new water heater. At 11 pm the day before I called him, it started overflowing. I called…read moreForrest...who asneered the phone () and said he would be by a little later. He showed up at 12:00 and was finished by 1:30. AMAZING! Prompt, efficient and nice! Please......call Forrest before you make a decision about plumbing. I am so pleased!

Needed to call a plumber because my kitchen sink would not drain. It had a clog that no amount of…read morechemical drain openers or the snake that I rented could clear. I tried everything and spent several days working on this because I hate to call a plumber if it is something I can do myself. Turns out, this was not something I could do. Darn. Someone suggested Forrest the Plumber, I called him, and he sent out his guy the next day with a contraption called a chain snake or something like that. It had two large pieces of chain link on the end and where it attached it could spin "inside" another housing that he fed down the pipe. He guaranteed it would clear the pipe and "keep it clear" up to one year or he'd return and do it again for FREE! It cleared it. It cost almost $400 though, but what are you going to do? If it clogs again, I will definitely call him. It has been a month or so and still working!

Just wanted to say that Jesse and the team at Scramlin Plumbing are THE BEST! They did a replumb…read moreof my 1960 cast iron pipes and did it in one day! They also did not veer from the estimate they gave me over a month prior. I was very impressed with their professionalism and equally impressed with how polite and considerate they were while working at my home. I would 100% recommend this plumber to anyone!

Quick response and appointment scheduling…read more Compared to other quotes they were extremely reasonable for the services provided. They also did not hesitate answering my questions and explaining how things worked.

Barry with Plumbing Pros was suggested to me several years ago. I am happy to say that Barry is the…read morebest plumber we have ever used and we feel that he is trustworthy and does not price gouge. Plumbing Pros don't ever let Barry go!

I recently purchased a home and had plumbing issues. After calling 10 different plumbing companies…read moreon Thanksgiving eve, Barry gave me a call back and said that he could make it to my home but it would take a little while. He came to my home at 9:30 PM and stayed until my drain was open even though he was due to go on vacation that evening! I felt relieved that Barry let me watch him work and told me what he was doing step-by-step and then gave me advice about what he thought the actual problem was. Well, I had to call them again just before Christmas for the same drain and found out that I had concrete piping that was causing the plug. Barry walked me outside and show me what to do to locate the drain and offered to come and help me replace the sewer lines on the Saturday after Christmas! The Saturday after Christmas folks! And his pricing was excellent. I don't have enough kind words for the generosity and the help that Barry has given to me. I refer him to everyone, and I will continue to use him in the future.