I've been a fan of Chili's for a while. They've still got it, but there are some confusing decisions. We tried the mozzarella sticks for the first time and man. You've gotta try those. So flavorful and filling. Marinara complemented it well. I used to favor their steak, but this time I went for their bacon burger. It was phenomenal. Didn't expect Chili's to be an A-grade burger joint but man, it was so flavorful. Super messy, but good. Fries were well seasoned and cooked well. One of us would have gotten steak had corn still been on the menu. But they very recently removed it? How can you be Tex-Mex and not sell corn? Baffling decision. Service was fine. Quick. Answered our questions. Did not wait long for food. Ambiance has hardly changed in 15 years. They played some good, well-known, dated music. Great for a family restaurant. TVs up playing sports for those who care. Bathrooms could be better. Need to be modernized. Urinal flushes so slowly, water takes forever to go down. Soap and faucet was not automatic, but towel dispenser was (and perfectly responsive). In a Tex-Mex place, it can be expected that the bathrooms are frequented more, so I think further steps should be taken to keep it cleaner. The food itself, aside from the criminally-absent corn, is an easy 9/10. Bathrooms were a 4. Service an 8. Atmosphere a 9. A worthwhile visit. I plan to return. I hope the corn does too. read more

Chili's - The last mozzarella stick. GET THE MOZZARELLA STICKS - Tex-Mex Near Me - Bristol, Virginia

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It was really good me and my husband love the food and the service on Valentine's Day

The servers were amazing, the speed and food arrived quickly and tasted excellent, the noise was not too loud. Everything was extremely well

Your normal chillis, most people are nice and has a nice atmosphere. The chips are honestly some of the best I've had. Better than some Mexican restaurants lol read more

Ate there once several years ago and went back last week it was perfect the beautiful kind waitress was very helpful the food was great definitely my favorite place to eat read more

TRASH ... I get I was just a DoorDash ... a non-paying customer. I arrived at my pick up time of 7:52. IMMEDIATELY noticed people laughing joking playing "grab ass" in the back. To include the manager, a female. Waited until 8:00 for the "to-go" person to tell me it would be another 10-15 minutes. I do not get paid to wait long periods. So I left and got another assigned driver after calling DoorDash. I called the " restaurant" back to inquire about that awful wait time and the how people can be conducting such activities in the back when there was very little in terms of customers. She then proceeded to tell me that my order was ready in three minutes when her own employee said 10-15 rather smugly. I don't get angry often but when people lie is something else to me; especially when I witnessed the same manager playing; laughing and joking along with them. She then proceeded to hang up; not before telling me don't worry you don't have to come in here and dine either. I called back to attempt to obtain a store number and she hung up again. Then proceeded to give a bogus store number. I'm a local here in the same town and I assure you I will ensure their only clientele is highway traffic. read more

Friendly service. Food is typical of a chain...low quality. Restroom needs to be cleaner. The table was gross and sticky. My kids kept whining about the lack of cleanliness...which says something coz they're quite little. read more

My wife and I absolutely enjoyed our meals and drinks. The atmosphere was good and cozy and the food was great. My wife took me for my birthday read more

They made a pretty decent shrimp bowl. It was prepared in the time they promised and no complaints about customer service. read more

Chili's - a close up of a blue and white tile - Tex-Mex Near Me - Bristol, Virginia

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We tried to eat there last night. We came in and stood there for about 5 minutes before the bartender came over and asked how mamy. We told her we needed a table for 2. She curtly stated that it would be about 10 minutes before they could get a table cleaned off and then went back to the bar. The restaurant was almost completely empty. We continued standing there as she went about her business at the bar. I saw no action on her part that she was even trying to get us a table. We finally left without getting a table. Others had come in after us and were never even acknowledged. They could have been shorthanded, but they should have at least told us that. read more

I got to say the pasta was amazing it wasn't watery which was good The service was really nice they brought out the food quickly and the bathrooms are extremely clean and overall this is a really cool place try it out read more

I have always loved chili's and never had any problems in the restaurant. Our take home/curb service was not so great. Unfortunately my steak was burnt black on one side and I had 2 long hairs wrapped inside the aluminum along with my corn cob. Had to throw away both :( My granddaughter chicken dippers didn't come with anything to dip them in either. I just had thought it did. She wouldn't eat those either they were very very tough. Normally we always have awesome food here. This was first time ordering to go. If you're paying the same price as eat in then your food should be just as good. Doubt we'll do the take out dinners again from here. read more

Sticky tables, short on help. Some Chilis are great. This one is worn and tired. Food is typically good but cmon Man!

This may be my most "meh" review ever. Was a chillis. food was identical to other Chillis. service was fine, nothing exceptional and nothing wrong. A solid review of "adequate and as expected" read more

Called ahead and they said not busy no wait, 45 minutes wait. Tabled we were seated at dirty. The hostesses was acting like she wished she was somewhere else. Never felt welcomed. The waitress messed up our order, one person ordered a salad and a margarita, neither came. After we reminded her she said she would check....... never saw them. Went to the restroom, no toilet paper, shit on floor. Dirty! No towels to dry hands. This is a shame have not been there in a year because of the pandemic. I would advise find another restaurant, we will. read more

Traveling thru to TN - stopped for a bite to eat! Strike one: drinks were wrong 2. Server was NOT attentive to anything! 3. My husband didn't get a fork in his set up - we asked not once but twice and still didn't get a fork! 4. My salad was totally wilted and bitter! 5. Bathrooms were disgusting! This totally needs a face lift w the appearance and staff! We won't be back!!!! read more

The safest place to eat for lunch since all the police officers meet here:) The Caribbean salad was crisp and tasty but could use less iceberg lettuce and other greens. The Salmon was nice but a little bland. Nothing a bit of salt couldnt cure. The pricing was good though at $10 a piece for lunch. Satisfying and definitely better than fast food when traveling. read more

Chili's - Nice Caribbean Salad - Tex-Mex Near Me - Bristol, Virginia

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Steak was over cooked. Fathernlaws was over cooked and tough. Brothernlaws was extremely under cooked.

This restaurant is very tired! The restrooms were atrocious! Had I visited the ladies room first, we would never have eaten here. However, The service, and the food were good. read more

One of our favorite places to go. The food is always good, service is good, and the wait is usually short. Use their app to check wait times and to check in. We have never had a bad meal here. There are also unique items on the menu like this jalapeño margarita. Nice spicy drink, it's sort of like a spicy Bloody Mary with a sweet kick. Good drink. Get the endless chips and salsa as an appetizer; however, you might find yourself filled up before you get your food. read more

Chili's - Jalapeño Margarita - Tex-Mex Near Me - Bristol, Virginia

My mother and I went here for lunch. It was deserted, yet no one acknowledged us for 10-15 minutes. We both got the burger lunch special. My mom got cheese, I did not. I suppose her cheeseburger was too sweet to recognize that her burger was WAY too salty. As for myself, without the cheese I could taste that the burger was so salty that it seemed like the cooks were pulling pranks on the customers. I ate less than half of my burger, then got something to eat on the way home (Burger King; half the price and twice as good!). Our "server" never bothered to check on us or offer refills for their overly salty food. We tried to leave feedback on their digital table side computer, but it's more complicated than filling out your taxes, so we just paid and left. NEVER AGAIN! There are many fast-casual restaurants competing for your dollars. Let Chili's die the death that it deserves. read more

The restaurant was clean full of the friendliest staff I've ever met the food was like freshly made it was unbelievable how delicious it was and my waiter kept coming to The table to check on me everything about this visit was excellent first time ever been here and I noticed that even the manager Was there cleaning tables taking care of customers. also a excellent place for a good time and friendly folks this was outstanding. Thank y'all for making my visit very pleasant read more

When in there got the combine two items thing and it was very tasty the corn on the cob I don't know what they put on it but it was great. garlic bread with BBQ over it and a chicken breast with cheese,and fries. it was so good. The server was so friendly and very attentive you're fired read more

Love the food here, but getting a drink refill is almost impossible. The wait staff could use some coaching on how to actually treat a customer. Not all are bad, but some have some serious attitude. I have stopped going here as often because of that, which is a shame because they're one of my favorite places to eat. read more

This Chili's location is the epicenter of mediocrity. I can't look you in the eye and tell you I've had a terrible meal here, but I certainly haven't had a great one, either. Chili's isn't a bad chain, but this location just can't seem to get it together. We've given them several chances, and every time, it takes 10 minutes before someone visits our table. The food always comes out lukewarm, and God help you if you want a drink refill. The place seems perpetually understaffed, but the staff members we've encountered have been pleasant overall. If you have some time to kill, and you want something predictable, this is the place for you. Nothing new or innovative here. read more

We got to the restaurant at 4:40 and we were told there was a 30 minute wait. We were finally seated at 6:00. We were seated about 5:10 but promptly told we weren't the party they thought so we had to stand back up for 20 more minutes. As I'm writing this, we are still waiting to get our drink order. It's been about 20 minutes already. So here's the deal: they are obviously GROSSLY short staffed. I understand that. But there comes a point to where management should say, we are going to have to close tonigh because we cannot accommodate customers with even a reasonable amount of promptness. If you are making loyal customers wait unreasonable long, you are hurting your business. Just give management the power to say, we can't handle the crowd this short staffed. Management should know this. It's common sense to me, so I'll bet they should be allowed to make that call without corporate retribution. Again, my complaint is not that they are short staffed. I understand that. But maybe Saturday night isn't the best night to try to accommodate customers with reasonable service. read more

very good, highly recommend. food is fabulous and so is the service. the waiters/waitress actually have a sense of humor. great place all together. read more

We have eaten there with family and friend several times lately. While it is never our first choice or even second. Service is unreliable most of the time slow. We had a waitress that would not help us with our check at all. she put the electric thing in front of me and walked off. I had to stop the hostess and ask for help. Side salads are smaller than usual but usually pretty good. Ribs and fries are always good. Chips have the best texture of any Mexican restaurant but overly salted read more

Exit 7 off I-81: Try the Santa fe Grilled Chicken Salad. It's a hearty, but healthy meal.

Horrible experience during our last visit. Asked to use phones as menus, everything was slow and only noticed one waitress there, order was messed up and had to ask for food to be brought out that was left off, and wrong drink brought to diabetic. Just not a good experience. read more

I do hate chain restaurants. But sometimes when you are on the road you have a Forrest Gump moment ("You never know what you'll get) and choose what you figure will be bland and safe. . . . .Which led us to this Chili's for lunch at Bristol's Exit 7 (in Bristol, all of the big chain restaurants are at I-81's Exit 7). If you don't know how to get there, this place looks impossible to find. It is in the corner of a shopping center but there are limited entrances and we ended up almost driving to Gate City and back to get there. Hint: drive *past* the restaurant and turn left. The service was okay. Not exceptional but entirely satisfactory. The food was better than I expected. We had lunch combos. My wife had chili and a quesadilla, I had a spicy chicken and sausage soup and sliders (I think they call them Burger Bites). All 4 were quite tasty, with the exception of the chili, which had a good meaty flavor but an unpleasant consistency that reminded me of the chili sold at Wendy's. All in all, the experience improved my opinion of the Chili's chain, and if you're a fan of the chain, this one does the brand well IMO. read more

Was waiting for a table. Front gentleman (I use the term loosely ) was extremely rude. I simply asked him where we were in line. He told me well you've only been waiting 15 minutes and we told you 45. I said no we were told 15-30 minutes. He. Rolled his eyes and that was it! We've been coming to this chili's for several years. If he's a manager, no wonder they are running low on staff. read more

I usually love chili's but lately they have been very disappointing. My boyfriend and I were told that it would be a 15 min wait and it has been more than 30 mins with no txt. So we just went elsewhere, also the customer service was very poor read more

Food is consistent and reasonably priced. For a chain restaurant, an easy 4/5 stars! Fajitas, chicken dishes, burgers are great. Margaritas are definitely consistent and earn 4/5 stars. read more

Chili's - Presidente Margarita! - Tex-Mex Near Me - Bristol, Virginia

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Food is good for the price. Me and my bf went and got burgers and his was wrong. Waited for a server to come by and the manager was sent out. He was very rude and accused us of lying. Instead of fixing his burger he just refunded it. Won't be going back. read more

I felt god in this chili's the food is heavenly.and the servers are so kind. This place is amazing.

I went to chilis at exit seven today. First off the service was awful. I would leave the servers name but she didn't introduce herself. My chicken sandwich was like rubber and the service didn't refill my drink for at least 20 minutes. Then not even a hour after eating I got sick to my stomach and using the restroom, I'm guessing food poising. I will never be back. I'm a server myself and would never even imagine not tipping, however today I did not tip. She did nothing to make our experience better or apologize. read more

I always get the best service here and the food is good. They change up their menu periodically. For a chain restaurant it is my go to

First off, I love a mature staff and many of the waiters and bartenders have been at this location for years and are not all nervous and interrupting as many younger waiters tend to be. Chilis is always updating their menu and frankly their Mexican food is much better than what there is to be had a strictly Mexican restaurants in Bristol. And they've added craft beers on tap! read more

Fast and friendly service. Food was delicious, establishment was clean. Everything was so fresh and filling that I left super full. Our server was awesome, super energetic, and very attentive to our table despite being busy. read more