We always come to this location! The wait is usually minimal. The staff are wonderful. The food is always hot and ready to order! We've sat at the bar and in the restaurant and both are amazing!!! If your kids (like mine) love chilis, this one is the best! Triple dippers and the 3 for me are their go to orders and it is so reasonable! read more

Went to Chili's last night with a large group for a friend's birthday and 7 adults and my 1 year old got multiple food borne illness symptoms. We come here pretty often, and although this is the first time we experienced it, we reached out to management who held no accountability or resolution for the situation. So many people and families come to this franchise, and something needs to be done to ensure it doesn't happen again. read more

Chili's was a great experience! The cleanliness was excellent, and the service was friendly and attentive. The food was good overall, but the fried mozzarella cheese was definitely the highlight -- it was the best part of the meal! They have a lot of options on the menu, so there's something for everyone. The drinks were good, although a little too sweet for my taste. Overall, a nice place with good food and great service. read more

It's been soooo long since I've been to Chili's. It's a Friday night and it was busy but luckily we were able to get a table in the bar area. I chose the famous Triple Dipper which had the mozzarella sticks (nice crisp with cheesy pull), honey chipotle chicken (the portion was bigger than I thought), and the big mouth bites. I couldn't eat this myself, it was great as a shareable item. I paired it with The Witches Brew marg, which was $6. Sadly, they didn't have the glow stick. The marg was too sweet for me but gave me a nice buzz. Of course I had to go all in and get the Molten Chocolate cake. This always hits! It's warm and gooey, the perfect ending to a long week. Chilis is always on point and service was pretty good. Pricing is always great and it's amazing for families. read more

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I don't know about you but I LOVE CHILI'S!! Our server Autumn is the best- very attentive and just full of positivity! We ordered the Fajita plate with Beef, Chicken and Shrimp and it was really good! My son ordered Cajun Shrimp Pasta - a little salty but still good. For dessert-we had the Chocolate Molten Lava with two scoops of Vanilla ice cream drizzled with molten chocolate!! OMG!! To die for! So so good!! It was a good night to dine tonight since there's not much but the house is amazing!! Try it and i know you'll love it!! read more

Chili's was weirdly busy for a Tuesday night. I was surprised. Anyway, the energy was good so I rolled with it. I ordered the ribeye with mashed potatoes and mac and cheese since they were out of steamed broccoli. The nerve. But the steak came through. Juicy, flavorful, and didn't need a single drop of steak sauce. I added buttered mushrooms on top and oh my gosh, that alone was worth the trip. Delicious. The mac and cheese was cheesy and salty. And listen, I love salty, so I was thriving. But if you don't like salt, maybe approach with caution because whew! Got chips and salsa for our appetizer with a side of guac too. The guac was tasty, a tiny bit heavy on the cilantro so I had one moment of "why does this taste like soap," but overall it still slapped. My drink of choice was the Witch's Brew margarita. Yummy, strong, and honestly kinda magical. I was definitely buzzed. It was $6 and came with a plastic broom stick. No glow stick And of course, I had to end with the Molten Lava Cake. The ice cream scoop was smaller than usual but the cake and hot fudge did all the heavy lifting. Still so good. Still my go-to. Still worth every calorie. I was so stuffed but definitely satisfied. I would definitely go back soon. read more

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Went for a quick drink and snack with my friend, and we had a good time! Our server was very sweet and friendly. The nachos were way better than we had expected, or maybe that's the alcohol talking haha (drinks also tasted good). Everything was served quickly. Place itself was pretty spacious, luckily it didn't feel too overwhelming inside even considering how busy it was when we came by. read more

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It was my first time at Chili's and our server Kayden was great! He was friendly and made us feel at ease the whole time. He was always checking up on us and refilling our beverages. We started out with the chips and salsa and the chips were thin and crispy! The food was on the saltier side. I obviously had to try the triple dipper and got the Louisiana hot mozz, honey chipotle crisper and the sliders. The mozz lived up to the hype imo. I enjoyed the flavor of the chicken tenders and the sliders were good. Because everything was so salty I couldn't eat much. read more

Needed a quick bite to eat so we stopped off at my friendly neighborhood Chilis. We like to beat the football rush Dominic was so attentive and super quick with our orders and food. He didn't skip a beat and kept asking if we needed anything else. Such a great experience every time we sit at the bar! 3 for me will always win! read more

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First time dining at Chili's the Birch Rd location at Otay Ranch Town Center in East Chula Vista, CA. There was a 30 minute wait time not too bad after the car show ended. This location has a lot of parking and is near many shops and restaurants. We ordered the following: *Margarita chicken with black beans and steamed broccoli. It definitely tasted 10 times better after I added lime to the chicken. I rate this plate 4/5 stars. *Smashed burger with French Fries. My husband enjoyed this burger said it's a high end version of a Big Mac...haha! He rated this burger 4/5 stars. The restaurant has TV's in every corner so you don't miss your favorite sports games. Chili's was busy and our server kept forgetting my husband's beer, but that's understandable at least she was nice. I'm glad she placed our toddlers Mac n cheese order right away. Hope everyone is enjoying their Sunday. Happy Yelping :) read more

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Martha and staff we are so sorry for what you experience yesterday. the table next to us were completely disrespectful to you guys and I don't know who they think they are to treat servers the way they did. Being racist asking to learn how to speak English as if they were above others. we were having a great night until they started snapping fingers and thowing a tantrum like little kids for what it looked like a small desert. Once they left they threatened staff about corporate and bad reviews so I came to to see if they would do it so I could leave my two cents. Learn how to treat your servers and managers with respect we are regulars at chilis at Otay ranch since we live in chula vista and I have never seen you in the store! read more

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So I never thought that I would give Chili's a 5 star review but here I am and they absolutely deserve it. My good long time friends invited me to a Happy Hour to celebrate my birthday, and we chose this Chili's. We were greeted upon arriving and seated immediately in the var area. The hostess was smiling and very customer service oriented. We were given menus, and iced water came immediately. Shortly after that, the signature Chili's Chips and Salsa came to the table...DELICIOUS! Their thin and perfectly crispy tortilla chips and salsa is ADDICTIVE. For their bar area Happy Hour, there is a monthly featured margarita. This happened to amazingly be my favorite this month: WATERMELON MARGARITA!! We each ordered a watermelon margarita, YUMMY! 3 of us ordered the Fajita Trio Platter to share. It comes with your choice of 3 proteins. We chose shrimp and steak x 2. You can choose corn or flour tortillas, or both; which is what we chose. The platter came out in the signature Chili's sizzling style. There is also beans, sour cream, fresh salsa fresca, grilled bell peppers, and grilled onions. Everything was delicious! I will come back and I hope that the service and food is 5-star when I do. The restrooms were clean and well stocked, no issues, making this a great visit overall. read more

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I enjoyed my first visit at this Chili's. MATTHEW was the bartender/server was friendly and checked in with me often. I had their Smash-burger,that was really good. I had one beer in the restaurant was clean and had that classic chilies vibe, as I was walking out This restaurant was filling in pretty good gets pretty busy there. read more

Chili's - Big Smasher - Tex-Mex Near Me - Chula Vista, California

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The family comes here every once in a while. They have a "3 for me deal" that includes an appetizer, main with side, and drink... it's a pretty good deal! The chips and salsa is a good starter for sharing. The chips are thin and fresh, yum! The burgers are flavorful and a huge portion. The chicken crispers are their chicken tenders, we like it with their honey chipotle sauce. The wait fluctuates.... During peak hours, the wait can be an hour or more... There's lots of staff floating around, and you can see they're all working hard.. A decent option if you're looking for a casual dinner out with family. read more

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I wouldn't even give this a one star review. We have been longtime customers here and have lived in this community for over 25 years, which makes this experience even more disappointing. We chose this restaurant to celebrate our 7-year-old daughter receiving a big award while her grandparents were visiting from the East Coast, and what should have been a special family memory turned into one of the worst dining experiences we've had. From the start, service was careless and disorganized. Appetizers for our party of six -- including two seniors nearly 80 years old and a young child -- took an unusually long time. When they finally arrived, we weren't given any side plates at all for the table. Drinks were spilled at our table, and although we were told someone would come clean it up, no one ever did. We were served salsa in a dirty bowl that had salsa dripping down the sides and no one cleaned or replaced it. When we politely mentioned that we had never experienced service this poor here before, we were met with attitude instead of concern. The most disappointing part involved the celebration itself. We told our server multiple times that our daughter loves the molten cake and that we were trying to make the evening special because of her award. The dessert took nearly 30 minutes to arrive, and the surprise aspect of it was completely ruined. What made this experience unacceptable, though, was how management handled our feedback. When we calmly shared our concerns, manager Martha responded unprofessionally instead of trying to listen or resolve the situation. We specifically said we were not asking for anything free or looking for compensation -- we simply wanted to provide feedback because we care about this location. Instead, we were met with foul language, including profanity, and were asked to leave. Martha unnecessarily escalated the situation to the point that security was called, and even the security staff member (who was kind, fair, and professional) shared their information with me because they felt there was no need for us to be asked to leave and witnessed how inappropriate the interaction had become. That alone should have been a sign that this situation was handled poorly from management's side. Mistakes happen in restaurants. Slow service, spills, delays -- those things can be corrected. What cannot be undone is how management handled the situation and how a special celebration for a child was overshadowed by disrespect and hostility. Good managers support their staff while still listening to customers and maintaining professionalism. Unfortunately, that did not happen here. read more

Updating my review because it's so much better since we last visited. We've been here a couple times. The food and service has improved! Even when it gets busy, we've never had to wait for a table. We never come here on the weekends though. Servers are always friendly. Food comes out piping hot and fresh. The watermelon lemonade I had tonight was delightful. I'd order that again. Today I opted for the plain 4 piece tenders with two sides; broccoli and macaroni to share with my toddler. Y'all... I haven't seen my little one eat like this in a long time. She threw down and practically inhaled this meal. I think that in itself explains a lot lol! Ambiance is loud, but fun. Clean too. As for the triple dipper... the hype is real. Though I wish the mozzarella sticks had a cheese pull. It didn't come out hot and fresh compared to the other two apps. read more

Chili's - Tex-Mex Near Me - Chula Vista, California

This is a review solely based on service. Our group was 40+ people, with more than half kids under the age of 12. Someone from our group called ahead for the reservation and we were sat within 10-15 min of the first people arriving. We had a whole section of the restaurant and only one person taking orders. Our server was Aiden and he did an AMAZING job. So patient with all of us, answered questions, and did everything with a smile on. Ordering took a little bit of time but once we ordered, food didn't take as long as I thought it would. I'm going to say the whole staff was pretty accommodating. I was initially concerned about how a large party would be managed & the staff did everything they needed to do to make it as streamlined as possible. Thanks to Aiden and the staff at Chilis for handling our group! Note: I see another review has positive things to say about a server named Caden....now I'm not sure if our server said Caden or Aiden. So whoever worked on Thursday 5/14 at 7pm and took care of 40+ people....thank you! read more

We probably had one of the best experiences here last night with Adan being our server! Although it was very busy, it was very obvious he cared about our time there and wanted to make sure we were always doing good. I'm a very hesitant person when it comes to asking for things especially when it's busy for servers because I know how that goes but he made it super comfortable to ask and reassured us it was no problem at all. He may not realize it and I hope he does but he really did make it a great time and for that we thank him!! OH and he closed out our time with a freakin magic show!! GET THAT BOY A RAISE! read more

I'm quite sure that John Goblikon is a larger Chili's fan than than I am. By larger I don't mean stature of course. I do wish that I had all of the merch that he owned. Though that would take up too much space in my home. I'm also one hell of a Chili's fan. I'm sorry that it's not still all about baby back ribs and barbecue sauce. However they've done some work lately, comparable and competitive prices. I think Chili's gonna survive this wave of hate for dining out and overall inflation, Chili's is gonna win the war against big corporate shrinkflation. I got that Triple Dipper with Southwest Eggrolls (epic), Nashville Hot Mozzarella Stick (bomb) , and Nashville Chicken Crispers (nuclear bomb). Highly recommend Chili's still. It's way more affordable than anywhere else. Only downside is they don't put out salt and pepper without requesting anymore, but that seems like an everywhere deal. By the way, warm tortilla chips still epiccccc. read more

Chili's - Triple Dipper - Tex-Mex Near Me - Chula Vista, California

Dined here last night for a friend's birthday dinner and now half of our party has experienced symptoms of food-borne illness. Luckily my 2 year old son who got a kids meal was not affected. This was the first time in years my family has dined at this location and unfortunately, we will not be returning. Please get this handled ASAP! read more

Ate here last night with a group of 22 people for a birthday. 7 of the people who ate have food poisoning now (including my wife). Followed up with the morning manager and was no help at all. Reporting this to the county, this restaurant needs to be investigated for food handling or sanitation. read more

Cece at Chilis Otay Ranch is MVP! She's always been so awesome anytime I come to chilis. I rarely come but always see her going above and beyond. Food wise the triple dipper always hits and when I got the honey chipotle mozz sticks she was able to switch them out since it was a little much. Thank you for the great customer service !! read more

Decided to order in and was craving burgers, so we went with Chili's Eastlake for takeout. My son picked up the order, and it was ready right on time, which is always appreciated. The packaging was solid, but I would suggest they include a toothpick or skewer to help keep the burgers together during transport. We ordered three dishes and spent around $50, which felt reasonable. The burger wasn't the best I've had, but to be fair, it had about a 10-minute travel time. I imagine it would've been better fresh and eaten at the restaurant. Overall, solid experience with timely service and decent food. I'll probably give it another shot and dine in next time to get the full experience! read more

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We went to this location on four of the july. Our server Nichole was the sweetest and fastest server ive ever seen! She was so attentive and made sure everything was right with our food. It felt like we were eating at a five star high end restaurant with how she was treating us! Our food was so good! Best time ive ever had at chilis and Nichole took such great care of us! I hope she is getting the pay she deserves! Honestly I would just go to chilis whenever she is working because thats how much me and my boyfriend loved the service. cajun pasta: 10/10 was so good! The flavors were so good and strong. Southwestern salad: 10/10 Eggrolls: 10/10 best thing to order! read more

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Victor was our server and he was awesome!! Came here for Sunday football and loved it. They don't have big screens but they do have multiple TV's even in their main dining room. Say in the bar area which is first come first serve. We had some drinks and wings and they were actually pretty good. I loved the vibe and that they had sound for the game. They have plenty of parking since it's in a huge plaza. 5 shots, 4 margaritas and three beers with two orders of chicken crispers and wings for about 150. So not too bad. They do have a happy hour for Monday to Friday. read more

We came here as a group of 6 on a Friday evening. Our server, Caden, was hospitable and attentive. Though he was also serving other tables, he came by regularly to check in on us, making sure that we got what we needed. And his attitude was wonderful. The restaurant was quite busy but our food came out relatively quickly. The quality was pretty good and the service was exceptional. read more

We have been to this location several times during the past few months. The service and food at this Chili's location has significantly improved since last year. We stayed away from this location for a few months because of bad service, such as sitting at our table for 45 minutes without being acknowledged, waiting nearly an hour for our food and overall just a bad experience. There were at least two occasions where we lost patience waiting for our order to be taken and we just walked out. One time the waitress forgot to bring us ranch dressing and the Manager and waitress lied to us saying they had no more, yet we saw her bringing some to other tables. Just be honest and say you forgot and bring it. Today we were there for dinner at around 6:30pm. Things have definitely changed for the better. Daniel provided us excellent service and was very attentive, checking in on us frequently and on top of our refills. He has an outgoing and welcoming personality. The restaurant is clean and the food was good. What we like about Chili's is the variety and the 3 for Me choices. Good job!!!Thank you Daniel!!! Give this kid more hours!!!Well deserved!!! read more

Our waiter last night was the best! We all know chilis for their bar and appetizers so I did not include any pictures but I needed to leave a review because our waiter last night who attended us was excellent,. he exceeded at everything, he was patient with my daughter when trying to decide how red she wanted her meat and he walked her through it all around a great person! kudos to chilis your staff last night was awesome, everyone one of them were kind and helpful, the girls in the front were super sweet, we had our baby, stroller and they accommodated our request (we wanted a booth) , although first when they said no we accepted their no, but then one of the girls came right back and said actually would you be more comfortable in a booth? nowadays great customer service is rare thank you chilis for a great night! read more

Waited an hour for food after ordering. Waited another hour for my skillet cookie. Asked for it several times, "I'll check on that for you" every time. Waited an hour for the bill. Still no cookie. "I actually never rang it up, do you still want it?" Of course I don't want it, i've been here for almost three hours, including maybe 30 minutes of actual eating. Food was very good though. read more

Solid service and vibes from thud Chili's located in the Otay Ranch town center! Huge shout out to our server Matthew for the good vibes and keeping our glasses full despite huge crowds. The food came out in a timely manner and was fine. The sliders were good. The curly fries and wings were alright. The restaurant is spacious, and prices are quite affordable. A solid visit other than the folks behind me spilling their water on the ground and splashing some on me--not a big deal haha read more

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We were seated right away. Kids meals came out first which is a bonus bc some kids as we know, havent learned the art of patience. Lol Their Margheritas are strong, esp their seasonal Santa's Secret Tash drink! One drink sent us buzzing! Lol The menu has options from burgers, sandwiches, chicken strips, streak, salmon, fajitas, and pastas. A whole variety to choose from. There are desert options as well. Mind you if you're trying to eat healthier, there is a special section in the menu just for that. The atmosphere is like a sports bar vibe with tvs and loud music playing. Service was quick. We didn't have to wait for waters to be refilled. You pay via card thru the tablet on the table. If you've paid you're free to go...no wasting time on waiting! read more

Chili's - Santa's Secret Stache Marg! - Tex-Mex Near Me - Chula Vista, California

Wow, I used to be a regular here a few years ago. As others have stated this place has gone downhill bigtime. A came here for lunch a few weeks ago, it was so dead, i had to ask if they were open. I sit at the bar and ordered up my drink, it was handed to me within seconds after ordering. I ordered the Presidente Marg as always. It was ok but didn't like the fact that they premix it and keep it in a large container. i asked if they still offer the free chips, he said no so I ordered some with Guac. Seconds later I see they still do offer free chips if your a Chilis member- Ughh. I wasn't really hungry so I wasted my money. So I start drinking my marg and notice there is like a mountain of salt in the glass. The bartender was nice enough to notice and made me a new glass. Heck he added the same amount of salt to this glass and again it was a sodium factory. I thought he was going to give me an unsalted rim this time. I let it be and drank up. The Guac and chips came and wow I was impressed with the Guac, it was really good. The chips are always good here but today they loaded them up with salt. What is up with this location and their salt? -hahahahaha So I asked if the bartender can he handmake my next drink. I asked for a Patron margarita. Holy crap, it was horrible! I mean i saw him get the patron out and stuff but the mix was horrendous! i was better off with the premixed Presidente marg- lol Again it was very slow here, I never seen it like this ever. Then a couple tables came in. Service was so bad I saw one of them walk into the kitchen for help. As a long time Chilis patron it was weird to see all this. Would be surprised if this location shuts down. It was nothing like it was before. The worst part is I'm finished my drinks and just waiting. The bartender sees me and doesn't say anything, then after about 10 mins of sitting there he says oh you can just pay at the terminal. And again this is while the place is practically empty. read more

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I came in on a Wednesday at 5 pm and it was really nice cause it was lonely . I enjoyed how fast the service was and how kind our waitress was. The wait time for the food was decent but the food was AMAZING. I personally love the fajita trio specifically the vegetables and chicken. I'm Mexican and I really enjoyed everything including the tortillas that in most places taste really bad. I also liked the sides I got ,, if you try this try making a mini burrito with the meat,beans, tomato, cheese, and salsa trust me it's SO GOOOODDDDDDDD :D The ambience was clean and I enjoyed where we sat. I suggest going early so you don't deal with the nuisance of humans being loud/annoying and orders taking long. read more

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Came in tonight for dinner with my family of 5 and Dom was our server! He rocked it, he was super attentive and just overall a nice guy. The thing about Chili's is, you already know what to expect food wise but the service really does make a difference. Thanks Dom read more

The service was fast and friendly. It was a quiet dinner time on a weekday. The food was great however, the rice on the fajita was spicy. We ordered that in the past and it wasn'tspicy. This time around my son could not handle the spice on the rice, not sure if they put a lot of seasoning. The lava cake was superb. It was very enjoyable if yiu ate in a chocolatey mood. read more

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Decided to have my birthday at this Chili's location since I frequent this place many times and never had any issues. Everything was fine, service was great, Brianna our server handled everything just fine considering we were a large party. However, come this morning, almost half the party are reporting symptoms of food poisoning. It is shocking to hear since I never had this problem considering I go frequently, but things can happen at anytime. While service was great at the time of the event, the follow up wasn't taken seriously. I asked to speak with the manager on duty, she advised me that everything is prepared daily and they "never had this problem" and at the end just said "I'll keep an eye out if anyone else is sick". It didn't sound like any accountability was taken seriously and it was just disappointing. I am hoping this gets taken seriously since half my party got sick and reported it to the county. I hope there is proper resolution this incident. read more

I was in town on a field trip, I am a school bus driver. I ordered my usual pick 3 with honey chipotle crispers, side salad and chicken tortilla soup. The food was exceptionally good at this location. I was very pleased. What pleased me more was the young man helping me at the Togo window. His name was AJ. He is what I wish all kids would be these days. Not only was he polite and well mannered, he also worked with a sense of urgency. He especially stood out when he kindly said to me "thank you for what you do." For young man to acknowledge that is very cool. I pray that God uses him and guide him and he has a wonderful future ahead of him. Great young man thank you so much for making my day. read more

Been here many times and I've had nothing but good food, friendly service, cold beer, and good times. I've mostly sat in the bar area, but I have eaten with bigger groups at tables inside, and during covid times, the outside area they made. There is plenty of free parking here, and an outdoor mall to walk off your food (if you ate a little too much). The dining area is large with tables and booths, the bar has booths, high tables, & bar side stools. The prices are reasonable, there is a good happy hour here, they have a variety of food, kid options, desserts, many appetizers, and a full bar. I haven't eaten something I didn't like here, And I've tried almost everything. From the steak, chicken, burgers, pasta, wings, molten lava cake, and their chips and salsa are addicting. The servers have been attentive and friendly and I've enjoyed having a drink and eating here. Will be back soon. read more

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Great customer service, yummy food, and overall just a great experience! Come here for a casual and enjoyable dining experience from the friendly staff to the wide selection of food? read more

Chili's - Triple Dipper - Tex-Mex Near Me - Chula Vista, California

I enjoy this establishment. I recently tried the Santa Fe salad. It's delicious,in my opinion.