They need to take an order like the customer orders it. Not do the same order to all the food. This is the third time they mest up my order. Please please make a better efferd for the customer. PLEASE!!!!!!!!!!!! read more

I thought Chili's would be a safe bet for an online order pick up when I was feeling drained back on 12/9/2023. That idea was sorely mistaken. The young lady who brought my food out to the truck was friendly. Per too often with chain restaurants, though, our order was incomplete. On the photo I posted of the "assembled by" ticket it's evident they didn't highlight our missing items for a reason. Because they never included it in there. Duh. The food was not that good either. Pretty bland! The boneless wings my youngest ordered were crispy AF. She wouldn't even eat them. Not even a stray dog would probably eat them. Damn. Hard pass. read more

We will not be back. Ever. We witnessed the worst customer service by a manager(?) named Rosie who treated a daily, regular customer with absolute disrespect and contempt. Came out with a fully confrontational attitude and ended up calling the police on this person over a miscommunication over a tab under $20 from the previous afternoon. The bar area went silent due to her rudeness. She ended up calling the police, causing a scene, and banning this individual from the restaurant indefinitely. This is the ultimate worst I've seen in customer/restaurant service. read more

We were quoted 20 minutes in an empty restaurant and waited 30+. Waited over 40 minutes after our seating wait for 3 entrees. I've worked in restaurants for over 8 years and this was one of the worst experiences I've ever had. Management had no enthusiasm when checking on tables and interacting with guests. Food was cold, Mac n cheese was visually unappealing and had been sitting in the window for quite some time. 0 starts if I could. Update: incredible stomach pain following dining here read more

Maria is amazing service great clean restaurant clean restroom Maria went above and beyond for me

Came to visit a relative and she chose here. We stood in the foyer for awhile. Empty booths and a young man kept coming to the hostess desk but not acknowledging us. I finally asked him and was told soon. After seated in a booth, it took awhile to be waited on but once our server engaged her service was excellent. My fajitas were okay, the half rack of bbq ribs as well and our relative liked that her chicken salad gave her leftovers for two meals. The food is typical chain restaurant, too much salt and too large portions. When you're traveling it's a real waste since leftovers aren't practical. If it had just been us we'd likely have split something. The receiving staff definitely could improve their greet and communication. It served its purpose, albeit a tad loud, a place to catch up with a menu broad enough for everyone. read more

Chili's - Entrance - Bars Near Me - Hobbs, New Mexico

The food was great, atmosphere was pleasant, but the waiting was long and waitress needs more time on checking on there tables instead of being in the back taking breaks, read more

The food was not good at all. The service personnel were friendly but so slow Place seemed clean enough read more

My husbands beer was a weird color he ordered another the girl changed it but also agreed it was foggy and she didn't know why. I ordered a chipotle chicken bowl and it came with no chicken read more

Awful. Was added to the waitlist and waited forever in the parking lot. I called to find out what was going on and was told I wasn't on the list and never had been even though I had a text to confirm. I asked to be added again and the person told me they would add me. I waited for a confirmation text which never came so I went In to ask. The hostess I had originally spoken to denied that she had even ever seen me even though I showed her the text. No attempt whatsoever was made to help me, We generally really like Chilis but will avoid the one in Hobbs from now on. read more

I made two orders through the phone, one for skillet queso and artichoke dip only, I went to pick up my order I got it went back home to find out that they gave me two salsas, one white cheese half cup and artichoke dip half cup so I called and told them I was going to come back and pick up the skillet queso and so they can fill the artichoke cup more bc it was ridiculous small amount so I did and they fill it up with guacamole, onions, cilantro and all of those things, what?? Are you kidding me I asked to fill it up with the dip and they gave me a mix. You paid for full price but if your order it's for to go they give you literally 4oz on a container but if you eat inside they serve you more for the same price Not anymore this is on Instagram and all social media guys.. it's not fair that they messed up your order and you drive twice and they still don't fix it read more

Chili's - Artichoke dip - Bars Near Me - Hobbs, New Mexico

See all

Service was really good, but the food I got wasn't so much that chicken looked old or something. read more

Chili's - Honey chipotle crispers - Bars Near Me - Hobbs, New Mexico

See all

I can cope with the surly waitress dropping off drinks without asking if we need anything else. I can cope with the room temp bottled beer. I can deal with not getting napkins until after the food was served. I even don't care that if there had been other people at the table, there would not have been enough ketchup. and while stealing my coin change is enough to make me reach out to the AG, I can overlook that too. what can't I overlook that warrants 1 star? bacon the bacon on the bacon cheeseburger was thin, overcooked, crumbly, and not as shown on the menu. come on chilis, don't cheap out on the bacon. it makes your burgers no better than Burger King or sonic. read more

I would give 0 stars if possible. Food was disgusting and made me and my partner sick. Worst Chili's I've ever been to. Chicken was rubbery and tasted and smelled like fish. Chopped into 3 giant pieces. No fork or knife. Food was thrown in plastic boxes. Fries were not edible. read more

Chili's - Margarita Grilled Chicken - Bars Near Me - Hobbs, New Mexico

See all

We had dinner here on Sunday and the wait wasn't bad. We were told it would take about 25 minutes but in reality it ended up being like 15. The hostess sat us down and our server came right after. We ended up ordering the deal they have going on, which is a deal for two people. It contains an appetizer, two entrees, and a dessert. We ordered the loaded fries as an appetizer, the Cajun pasta, bacon cheeseburger, and a chocolate chip cookie with ice cream on top for dessert. The loaded fries were great! Dip them in some ranch and bam they are delicious! I was the one to order the bacon cheeseburger and uhh it was a no for me. The meat was SUPER SALTY. I ended up taking a bite and then taking it home to give it to my dogs. The fries were good though. My husband ordered the cajun pasta and he finished that in a blink of an eye so Im assuming he enjoyed it. The cookie we ended up taking home and it was so good when we reheated it the next day.. Our server was very friendly! They weren't busy and when we sat down we did see a lot of empty tables. Soo I'm not sure as to why they have people wait.. The service was great, a couple of our dishes were good, but my burger was a NOOOOO. read more

Don't waste your time or money.. When you pay almost $90 for food, you expect it to be at least good, It was all soggy, and was there to pick it up early, so no, it wasn't sitting... 10 fries in each container.. my kids burgers were burnt.. Mc Donald's would have been better. read more

We went in on a Monday night-- no football game on. It wasn't busy at all. We called in our order and still had to wait over 20 minutes for our food. Only one guy, the take out guy seemed to be moving with any speed. Also seemed to have an attitude like they could care less, if you're there or not. read more

Just ordered a alex burger & ended up getting a plain ass burger with nothing on it but cilantro & dark brown avocados ,, i asked for no avocados, no jalapeños, extra peper jack n extra santasauce. the receipt didnt have the togo person's name on it for me to know who bagged my order. definitely looked forward to my burger & was jus disappointed completely. especially if ive worked there before & was pushed to make sure the orders were on point. wan read more

Order 980133 - tried to call no one answered... i ordered bone in wings got boneless so i tried to call and no one was answering held 3 times so now im stuck with this order and am not able to go back to store due to transportation. read more

We pre-ordered our food. This is what the curbside line looks like. Been waiting for 16 minutes as of the time of this post. Still waiting. read more

Chili's - We pre-ordered our food. This is what the curbside line looks like. Been waiting for 16minutes as of the time of this post. Still waiting. - Bars Near Me - Hobbs, New Mexico

Exceptionally poor customer service. We came in when there were very few customers and stood up at the front as we waited to be seated. The manager looked at us several times and the servers saw us however, we were never acknowledged and no one would speak to us. It felt like they didnt want to bother with us. Perhaps it was almost time for them to go home so n one wanted to seat us? It was very uncomfortable looking like idiots as we just stood in the entrance. We left and won't ever be back to what is obviously a poorly serviced food dive. read more

MAJOR FAIL! So every now and then I will get a to-go order when coming in from the oil field late. I always order the same thing, Cajun Chicken Pasta. Usually they are on point and food is great but tonight it was f'n gross! Chicken was so dry and over cooked I couldn't chew it, no joke! Pasta was cold, green onions missing and the usual accompanying cajun seasoning was missing. Every thing just tossed in the box carelessly, super amazingly disappointed and their food ain't cheap either! I wish I would've opted for bread and baloney for dinner, it was that bad. And BTW, when people are waiting for their food at the pick up window you get a clear shot of all the horse play in the kitchen. No wonder this place only gets 2 stars. That's the kind of effort in putting in..... read more

Worst curbside Togo service ever. They only have two spots to park. It took us over a hour to get our food. When we got it the order wasn't ours. The server was kind. I think they are overwhelmed but this is outrageous. read more

We're fairly frequent guests over at Chili's, and usually have good experiences, but this afternoon we had food that was cooked right (despite having a fair amount of special requests), was plated attractively, service was quick and attentive and the dining area was clean, and both staff and customers seemed pleasant and happy! Thanks! read more

We ordered online for curbside pickup at around 5:55 pm and we finally got our food at 6:50 pm.Our order was cold, we had sides missing, our drinks were watered down, we had the Texas Cheese Fries and the cheese was hard, making all the fries soggy and stuck together. I do not recommend this restaurant to anyone that wants a hot & delicious meal. Very disappointed. read more

Worst service ever! We got there and the hostess refused to seat us and another gal because she had just sat the bar area three times, (there was open seating in the bar). We waited 10 minutes for a table. Finally got to my table and took quite a while for the server to show! Server came and took our drink orders. 10 minutes later (and tables around us had their drinks and some had their food) our server came back NO drinks. He mumbled there was no clean glasses! We got up and walked out! 1. The hostess could have sat us and got our drink order or had another server pick up the table! She said the waitress was slammed because she had just gotten three tables) 2. No clean glasses?! New management or at least the manager needs to visit and wander around to chat with customers! We wasted over 30 minutes at this place! read more

If you order from here, get the honey chipotle chicken crispers with waffles. It is the best thing I've eaten anywhere in a while. Not healthy but delicious. read more

Troubling trend; tons of open tables but you wait 30 minutes or more. Why? Apparently Friday and Saturday surprise them, and they fail to schedule enough servers. EVERY WEEKEND. Maybe hire more and pay better to keep them... read more

Tried ordering 2x through both this app as well as on their site. Both delete as soon as you get to the pay screen. Not impressed. I know you're short staffed, but ridiculous nonetheless. read more

Server unable to handle his station no prebussing had to speak up to get service which hurt his feelings and he suggested we go outside to handle things. Manager swept it under the rug. I personally have opened chilis as a bartender and not one aspect of experience is to chilis expectations read more

This place has some really good food!Service isn't that good but since they are understaffed,I can understand that.Usaully about a 30 to 45 minute wait.But however,the wait is definenitely worth it!They also have some really good dessserts.As long as you are not in a hurry or need a quick meal,I would recommend this place. read more

Good luck. All I will have to say. Shorthanded in the kitchen, waited forever, hostess wouldn't even acknowledge us after 30 minutes. Had to walk. Will never be back. read more

We ordered online for the curbside pick up. It was easy ordering and we just texted here when we arrived to pick up our food. The order was pretty much correct but they put the wrong dressing in our order. I ordered ranch and they gave me blue cheese. So i had to eat it without dressing. Overall it was ok. Would have been better if i had dressing. Would have made it a four star review. read more

There are not many restaurants open at 9:00 PM in Hobbs, NM so I thought Chili's would be a safe bet. I was wrong. I sat in the bar area. While I ordered a staff member swept the dirty floor around my table. Then the food I ordered came out cold. It was inedible. I sent it back and it was returned to me scalding hot from a microwave. The place was really run down. They had duct tape poorly covering a large hole in one of the booths. On the positive side, the bartender was very nice and provided good service! read more

Got here around 320pm, no wait, got seated right away. My drink arrived quickly. Even got my refill quick. So tried the Queso Burger for the first time, it was alright. It just seemed to be missing something, just did not hit the spot. Overall service was quick. Waiter was friendly. read more

The service is always so good here!! The GM is phenomenal and the wait staff is wonderful!!! Bar top is one of the best Ive been too!! 5 stars!!! read more

Half the tables open, extremely long wait times. No one in a hurry to clean off tables read more

I will not go back ever!! I love chilis!! NOT HERE! Service-terrible. Food-cold when it's should be hot. Waiter-pissed off at the world and we paid for it. Never Don't waste time. Gross read more

Absolutely worst experience ever at a Chili's, maybe any restaurant in general ever. 10 minutes to get a server at our table. Finally got a Man-bun Millennial to bring us drinks, but alas, 50 minutes plus to get our food. Out of three items I had 2 were stone cold. I should have seen the red flags when I saw they had only a 2 star rating, but obviously they have earned it. Management Fail! Not sure if I can bring myself to go to any Chili's again after this. read more

You know what to expect with chili's by now but this was awful food. The beer was refreshing but the margaritas sucked. The bathroom made a port-o-potty look inviting read more