Good food, made fresh and decent prices. One of our family members did not get her food for 20 min after everyone else. Honest mistake but the manager was like it happens human error. We understood but not to offer any discount or compensation until we asked was not received well by us. Very clean restaurant and lots of room to sit down with any size party. I love the app that gives free chips at every meal. read more

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I want to start by saying we go to Chili's a LOT and usually have the best service and the food is on point, but we also go at lunchtime and before 6PM. Tonight, we ate at 8PM on a Friday. Our party of five of was seated earlier than predicted so that was a plus. When we were seated, we could hear another table complaining about the service and food so I should have trusted my gut and left then. The server came and took our drink orders. About 10 minutes later, a large party of 13 sat by us. He delivered our drinks and left. We didn't see him again (anywhere in the restaurant) for another 20 minutes. He then took all of our food orders. Approximately 20 minutes later, he appeared again and we asked for refills and the appetizers. He said, "Oh no. I had a large party seated and completely forgot about that". Within five he appeared with the appetizers, chips and salsa, and the salad". Our drinks sat empty for nearly 45 minutes! Finally, the sweetest young woman appeared and delivered our food. My Mac and cheese was so cold that there were clumps of cold cheese starting to harden with the liquid. One of our orders didn't even come and she said, "I think he left off someone's order because this is all that was up there". I then asked for a refill as everyone by now was empty. She took our drink orders and went to fix the food order. She brought back the wrong drinks and apologized immensely. She then fixed the drinks and said she'd check on the food. Mind you, we still have not seen our server! The whole table was finished eating and asked for boxes and the one order STILL had not shown up. Finally, 25 minutes later, the food showed up with a replacement (and warmer) Mac and cheese. While we waited for the last party to at least get a few bites down, lo and behold, the server appears. He proceeds to give a list of reasons why he wasn't attentive and messed up the order. When you're unhappy hearing excuses is the last thing you want to hear. That conversation should have occurred with the manager at the table apologizing. Instead, we got an inexperienced server that had been there for two weeks and clearly needs more training. When then looked at the bill, we were charged for the late order at the regular price not the 3 for me price and then we ordered a kids meal and was charged for a regular drink. When I questioned the server on this he replied, "I thought the child wouldn't want to drink out of a child cup so I brought a big drink". not his decision to make, that would be mine. I then states, "he's human and makes mistakes sometimes". He then said he'd have his manager fix it and would comp the messed up meal. We get the new bill and the drink is fixed and the meal is there. By now, I'm pissed. I ask for the manager. She proceeds to say in a condescending tone, "Well, You got your food and it's not free". What she could have said was we changed our policies and we no longer comp meals completely and what we offer now is a discounted price. Instead, she proceeds to try and justify the poor service. By far and away, the worst experience ever at this Chili's which ruins all the good experiences we've ever had there. Whomever you manager was at 9:30PM on Friday night, that young woman needs training in customer retention, service recovery, and crucial conversations. It will be quite some time before we step foot in that establishment. PLEASE train your employees! read more

BEWARE!!!!! DON'T GO HERE!!!! HORRIBLE SERVICE!!!!! We went here many time but tonight was the crappiest service ever. We were seated and it took literally 1 hour to get our food. The waitress Sophie had no clue on what her job description was. She was asked many times for sweetener for the tea, chips and salsa and when our food finally arrived mine, my wife's & my brother in laws food was nowhere to be found. We waited 10 minutes till we asked her where our food was and she was like what did you order? We were like this girl has no clue. Then the main reason we went there was to celebrate my nieces birthday and when it came time she just brought out the cake with only 1 fork and didn't get the other staff to sing her happy birthday. Oh my niece is 7 so she was really sad. I don't think I will be going here to this location again. All in all we were there for over 2 hours and that was at the table. We ordered the fajita platter. The rice was hard, and the server told us we will just heat it up. I thought shrimp couldn't be reheated? The food wasn't great and the SERVER WAS HORRIBLE!!! The manager gave a small discount. With this kind of service it should have been free. We could hear other table complaining as well so we knew it wasn't just us. If I could give this restaurant a grade it would be a F- If I could give zero stars I would. read more

We go at least once a month for a good gossip sesh and monthly margs. Wait staff is lovely. Always go for the triple dipper. I felt god in this Chili's. read more

Chili's - American Near Me - Independence, Missouri

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Service was awesome!! The staff was really nice & it's pretty clean inside. Only thing I would have to say is the guacamole, and white queso dip could use a little seasoning... The salsa is amazzzinnngggg! Thank you, Chili's read more

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When I travel I'm always looking for somewhere that I can expect to be consistent with food. This location was only seating parties of 4 or less due to staffing issues and the staff they had couldn't even get my order correct. Very disappointed. read more

Chili's - American Near Me - Independence, Missouri

This location has over charged me for drinks the last 3 times I've gone. We sat at the bar and no one checked on us for about 40 minutes. We will no longer be going to this location. read more

Food was okay. Waited probably an hour for our food. So long the waitress brought us complimentary chips and queso. Burger was overcooked. Random person that was not our waitress came and dropped our food on our table. Literally. Didn't speak a single word just dropped the food and walked away...without even asking if we needed anything else. Waitress was hard to get to come to the table. It was okay but definitely wouldn't recommend to anyone. Didn't ruin our night though! (They replied to my review saying to email them and they'd fix it...i emailed twice and they won't answer...) read more

Restaurant 1/3 full on a Wednesday night at 6:45 pm. We were told the wait was 20-30 mins and that bar booths were not open. 3 groups waiting at the front. No one seated in first 30 mins if our wait despite only 9 tables occupied! read more

The food was delivered hot and fresh and the flavors were there minus the heat of their spicy tenders. Our waiter was lacking in customer service. We had to ask for extra napkins as the only ones we had was what comes wrapped around your silverware. Drink refills? Had to ask. Lots of seating with both booths and tables. Here is the part I found most rude. Most wait staff drops the bill and says no hurry let me know when your ready and drops a book with the receipt. Ours comes up and say you do know how to use the table payment system Ziosk. You can also order off this system. Following like McD's and several other fast food restaurants. You can even order food on these things. You're still expected to tip when soon all they would do is bring your food and clear a table. You're a restaurant that I would not deem as fast food. If that is the look you're going for, you got my vote. You'll lose my tip. Overall still nice restaurant. Just don't ruin a good thing. read more

Chili's - American Near Me - Independence, Missouri

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Emily (in case there are multiple, she has darker brunette hair and looks shoulder length or so) was AMAZING! She communicated everything perfectly and was so incredibly sweet the whole time. Best service I've had in a while and really enjoyed being there. We loved her so much! Amazing job girl! read more

I've been to this Chili's multiple times as a minor and have never been told there was an age restriction. Today, on my birthday, my group of 9 was told we couldn't eat here because none of us were 18, and that this is a "weekend rule." That has never been enforced before, including when I've come with just one other person. It felt extremely inconsistent and unfair. Really disappointed, especially since this is usually my favorite place to go. Definitely won't go back. read more

I went to lunch with my husband and brought my medical alert dog. Everyone was so sweet! A big shout out to Reese for the amazing service! Again, it's never easy to train a service animal, and we have been working on confined spaces and public eateries. There are so many new sounds and smells, and nibbles to taste! Y'all were extremely gracious! To the manager: your staff was fabulous. The southwest egg rolls were amazing, and we thank you for your patience. read more

Chili's - My service animal! He loves - American Near Me - Independence, Missouri

Service was great had fajitas for two had to add guacamole not included and chips and salsa no included the salsa was gross and too spicy really small portions for two goto Mexican places you get more Had a lot of flavor but they poured butter all over everything and I'm allergic so that was an issue !! Haven't dined in since Covid read more

We enjoyed our food, just felt like our mozzarella sticks were really oily. Service was great. Our waitress is very kind, Just a little slow. The atmosphere in the restaurant was very lively. read more

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Visit started great. Friendly greeting as the staff opened the door for our party. Seated immediately. I was expecting a slight delay as it is 1pm on Valentine's Day. But we sat at our table while one server in our section ran back and forth from table to table. And at one count five people were at the door. We sat for over five minutes without being acknowledged. We put our menus aside, as we had so much time to peruse the menu we knew what we wanted. Waiting waiting. I would have expected the managers to at least grab drink orders or run food if they were overwhelmingly busy, but really not that many people in the building. We left went next door to bbq place and got great service, excellent food, and will definitely be going back there. Highly recommend the Smokehouse bbq. read more

Wait was long but it was a busy night. Food was good. It did seem like a lot of tables were not being used. Not sure why.

Well where do u start ,there was hair in my slider and my ribs. I got my ribs as we were paying and one of that waiters was very disrespectful read more

Off day for Chili's. When we arrived, the door greeter asked us for our drink order. My girlfriend had a menu question, and he quickly responded that he was only here to get our drinks. We both ordered the 3-for-10. She got chips and salsa. I got chips and queso. We only got one basket of chips, and they were either stale or soggy. I asked for a new basket, and some of the new chips were also soggy. My girl's quesadillas were overcooked. She told the server the issue and moments later the manager came over to ask the problem (they were overcooked). The server asked me twice, from the midway point of my meal, if I wanted a refill on my drink. It never came. All around bad day in terms of food and service. Maybe I'll get that lemonade by my next visit. UPDATE: Our server left with an emergency and no one bothered to tell us. RIDICULOUS. read more

After we ordered our food and we're trying to enjoy conversation with our friends they sat a group of 8 young men reeking of weed and probably not of legal age. Nothing like sitting and wanting to enjoy a meal with the skunk smell. We asked to move to another table and were told that since there people waiting for tables we could not move. Wrong answer. There were empty tables available. You take care of those customers that are already seated. I'm just glad we didn't have our kids with us. This is a family restaurant, not a pot house. On top of that they were using a vape to smoke it in the restaurant. Completely against city ordinance . The manger should have never allowed them to be seated smelling like that. I can say if this is the direction that Chilly's is going, I won't be coming back. Restaurant mangers and staff are the reason why companies go under. Corporate, you better get involved and nip it. Also, when the server was trying to refill a glass of water she let it run down the glass and all over my thigh. read more

Had a great time here! We got sat very quick and our server Lily was super attentive and hasty. We came in during the rush yet food still came out hot. Lily was very caring making sure our waters were topped off and stayed very close by doing a great job managing and keeping up with everyone. She definitely played a big role in making our experience enjoyable! Props to her. The food tasted just right as always! Location was packed as usual but the smiles from the staff made it welcoming. read more

I generally hit this place before a Royals game and it's always easy, quick, with good food and service for an afternoon pregame.

Lilly was hands down by far the greatest server I've ever had in my life. Chili's should give her a percentage of all sales. The food was like eating rainbows and sunshine. The ambiance was magical. Eat chili's if you want to enjoy life. read more

By far the absolute best service I've had in a long time. Gentleman behind the bar (Josh maybe?) was the perfect balance of professional, friendly, attentive, and hustle. He ran the entirety of the bar which was full and met the bar orders coming from the floor. He made it look effortless. We ordered chips and salsa, a triple dipper appetizer with southwest egg rolls, sliders, and wings, and a chicken salad of some sort (maybe quesadilla salad). Everything was perfect. Order came out quickly without error. We also had two of the signature cocktails (captains castaway and new cocktail special) and our water glasses stay freshly filled. I was hesitant to agree to this location based on poor reviews in the history. Don't believe it - they clearly have taken a turn for the better and I'm happy to return! read more

Chili's - Chips and salsa - American Near Me - Independence, Missouri

Service was bad sat in lobby for 15 minutes past our expected time, ordered our drinks then left didn't even ask us for appetizers had to wait till after our drinks and just assumed we just wanted drinks I guess, waited an hour for our food and it all came out cold even my kids food was old at least 30 minutes old only 1 meal out of 8 came out cold. Lighting and vibe was good but food was trash definitely not even getting a 1 star no stars for this restaurant. read more

You can improve everything. It'd been a while since we had been to a Chilis and were really looking forward to it. I guess it's been too long because a lot has changed. Chips aren't fresh, fajita steak meat wasn't either or could have just been overdone. It took them about 30 minutes to get our food to us. Our waitress was doing a good job until one group was sat in her section who demanded her attention more than all her other tables combined. We paid on the kiosk n got out asap because of that group who were being obnoxious and inappropriate. read more

If you ever need a quick lunch, Chili's is the way to go! I usually get the appetizer that has 3 different things on it and it fills me up! The service is give or take! The servers are not always attentive and sometimes the food comes cold. read more

I tried to order the Lunch Deal 11-4pm at 3:50 and they lady Matt told me I couldnt. Ordered something different at 3:55 and had to call at 4:20 to see how long it would be and the lady named amber " idk I just go here" then said its done and hung up on me. I Call back 3 minutes later and someone walks out with my food. Cold! No hi how are you how can i help you. Terrible service and im late for work since no one brought my food as soon as it was done! read more

Chili's - American Near Me - Independence, Missouri

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Ordered the southwest egg roll and the Deep Eddy Strawberry Texas Lemonade. The southwest egg roll was just filled with black beans and spinach. I didn't see any chicken in the egg roll, which was disappointing. The strawberry lemonade was pretty decent. The bartender looked like she was having a rough time, and she still did her best to be attentive. read more

Our server was horrible, she wouldn't let us speak when we wanted something. She would just stand by the table and stare at us. She took forever to bring us refills, she was in the back or sitting down and talking instead of working. Never going back! read more

Went in for dinner on a slow Sunday night. Apparently, we had no choice but to eat in the bar. Since we didn't want to eat in the bar we left. I'd like to thank you for being a-wipes. We left and went to Chedders. Our dinners were fantastic. Had great service, food and atmosphere. Just sorry we didn't grab a piece of carrot cake. read more

I ran in and needed a to go order to take to my aunt who is in the hospital quick as I needed to get to airport. They had my meal out in less than 10 minutes. This was service beyond expectation. Thanks for helping me out! Job well done read more

The service was amazing! I sadly forgot my servers name but I would recommend him. Our server was very kind and thoughtful. The overall vibe inside this Chili's was really nice too. The food was delicious. 10/10!! read more

Terrible customer service. We got our drinks (soda) 10 minutes after sitting down. Waiter said he would be right back. Took him 20 minutes to come back. Then server just sat our plates on the table and said " I'm not sure which burger is what". Then walked off. Manager came and was so nonchalant like this was a normal occurrence read more

If I could give 0 stars I would. Waited 30mins for chips and queso is insane. Then for a manager to not even bother to apologize just goes to show how little they care. Do not waste your time or money here read more

Should've read reviews before stopping here. Should've realized by the low-crowd parking lot. Hostess was friendly and sat us at a table that she laid our menus on high condensation glass marks left by patrons before us. I had to ask for a wipe of the table. I forgot to ask for a wipe of the sticky seat to my left. The little game kiosk/payment tablet was blinking out of paper but was sticky and dusty--this wasn't un-wiped from just one day. The bathroom floor was slippery, and I was sliding. The waitress looked exhausted, and a couple manager-appearing individuals were walking around with that look of looking busy but not really performing a task. Manager: after you have at least three recent reviews that indicate, "This place is filthy," don't you do something to make a better difference? Those reviews I read while waiting for our food had replies by management that were very similar. I'll probably get a copy/paste with a little edit. Manager: you've got data from past reviews. Now you've got more. Use it. read more

This place is amazing, the workers are so polite and friendly, and the style of this place seems up to date considering how they decorated this place, it's very clean as well and their food is astonishing, I had only a few bites and I thought that I would do a review to tell people how amazingly good this place is! read more

The waiter was kind and understanding, however the food was ill prepared. My wife was served brown avocados and wilting lettuce with her chicken sandwich. My platter was missing two of the three meats I ordered and most of the items luke warm to cold. It took over 40 mins to be served food and the restaurant was not even running at full capacity due to Covid. The manager did remove my meal but did nothing for my wife's meal. Will most likely never go back. read more

Chili's - Waiting in parking lot to be seated - American Near Me - Independence, Missouri

Horrible service, waitress didn't even bother writing our order down and it if course got fucked up and only got checked on twice and the food was horrid won't be coming back and will be deleting the app read more

The food was good, as usual. We've never had any issues with the food!! Unfortunately they were very understaffed. And we had an unpleasant woman sitting at the table across from us who loudly used speech to text on her phone, like having a whole voice conversation. That wasn't the restaurants fault, but it definitely ruined our meal. read more

Chili's - American Near Me - Independence, Missouri