I love chilis but this one is awful. We waited 15 minutes for a table when there were plenty of open tables. The first order of chips and salsa was undercooked, greasy and cold. Asked for a replacement and it wasn't much better. Waited an hour for our lunch and when it arrived the chicken was undercooked. Salad was wet with dressing and soups were cold. When we asked to speak to the manager she was not able to make anything better. We tipped our waiter 20% and left without paying for the disgusting food. Really disappointed!!! read more

Second time at this location.There will not be a third.Poor staff,Cold food,Waitress was almost non existant and could care less.Tables were not being cleaned.Just as bad experience all the way around. read more

The new southwest chicken soup was delicious and the bartender was the best. It's a good location if your out shopping for the day! read more

Chili's - Tex-Mex Near Me - Jacksonville, Florida

They were accurate with the wait time, about 20 minutes for the table - busy Saturday night. Ordered ribeye steak, skillet mashed potatoes and ceasar salad. Dinner service was timely, with drinks out within a few minutes. Wait staff was friendly. Salad was ok, nothing special. Croutons were crunchier than I like but ok. Very little shredded parmesan on the salad, little more would have been good. Got the steak, ordered medium rare and it was very rare with almost no sear on the outside. They put butter on the top and I could see the lack of sear. Wound up sending it back and they really screwed it up by overcharring one side and still no sear on the other side. This was probably one of the worst steaks I have ever been served. The skillet potatoes were pretty good. I would say stick with the other menu items but stay away from the ribeye. For $17, it's a really bad deal since they don't know how to cook it. They did comp the steak which was really inedible. read more

Sucks so bad. Imagine knowing the service is going to suck so bad before you walk in, then you walk in and it sucks so bad even more than you can imagine, that is how bad this place sucks. The good also sucks so bad. The salad I ordered came with dark black and brown avocado. The burger my wife ordered cake topped with the end of a tomato, core intact. We never got a chance to tell our server because we only saw her three times. Truly a disgusting experience. read more

This location can be quite busy at times. Service is bad if they are busy and good when they are not busy. Maybe they get overwhelmed or are just not prepared at times. This visit was good, although food was not prepared properly a couple of different instances. Asked for their "new" corn tortillas they advertised for the fajitas and didn't get them the first time. Also, asked for no pico sauce and I got it and my wife didn't get it in her quesadilla. I guess the not writing it down thing doesn't work very well. I asked for mushrooms and they don't serve anything with mushrooms. Explanation was some people may be allergic. For a restaurant with a chili pepper as their logo the only pepper they offer is green bell pepper. So fajitas with only extra onions was ordered and came out sizzling hot. Chicken quesadilla was large portion and was very good as well. Appetizer was loaded cheese fries and they were as advertised and very good and a good portion for two. 2 for 1 drinks are available all day for certain drinks. They are starting to offer some craft beers including local crafts (not 2 for 1). Good choice for step up from fast food and a place to get adult beverages. read more

Waited 10 minutes and no server so we left. Host didn't seem like he was too interested in being there either.

Do not even go in!!!! Worst Chili's I've ever gone into. No greeting from staff. No one came to clean out table, instead they went and cleaned a table that no one was on. Mind you we were on a dirty table waiting. Just so disappointed in their service..we ended up walking out. read more

Attempted to eat there today. Had a hard time getting seated. We weren't allowed to sit in the bar area. The waitress put us on a wait list. There were several empty seats available. But no one was being seated. Waitress explained that there was one server in the bar area but then began seating others in that same area. We left and so did another couple. The service keeps getting worse. I try but . . . Ugh Tired if writing these reviews. Please get it together!!!!!! read more

This has been our main place to go until recently. While the food is mostly consistant, there has been a turnover in wait staff in the bar, and the drinks and service have suffered to the extent that we have decided to take our business elsewhere. read more

This is the worst Chili's that I've eaten in my life. They greet you by telling you that it will be a few minutes despite being the only one in line and the place is empty. Then they seat you and have you wait for 30 minutes without acknowledging you and not serving you any drinks. I had to flag a waitress after several walked by us the entire time. Seeing these reviews confirm that management needs to change or customers will not be returning such as myself. Good bye Chili's River City Market Place. read more

We had good service and good food. I had chicken ranch quesadilla and the serving seemed larger than normal. That was nice for a change! It was about 1pm on a Saturday so I was surprised there was no wait. read more

Went into the restaurant for lunch today. Was told to pick any table we would like, so we picked a booth. Say there for a while, looked at the menu, decided what we were going to order. Continued to sit there for a little longer - in total probably 15 minutes minimum and nobody ever came to our table. Decided to get up and leave the restaurant and as we were walking out, one of the waitresses looked at us, rolled her eyes and walked back towards the kitchen, nobody said a word to us. read more

Service is terrible, times are horrible, while waiting at the bar took 8 mins to be acknowledged and even then I was not asked for a beverage order. My sirloin was overcooked, broccoli was not hot and steamy, but cold and soggy, and mashed potatoes was like trying to eat semi warmed textured ice cream, no not pleasurable. I really have nothing positive about this establishment, and normally only speak up when I've been impressed, but this was just all around terrible. read more

Tonight was a disaster, the manager at the location tonight November 18, 2017 needs to be fired because he was the most rude and unprofessional manager I have ever seen, not only did 5 Of our party of 20 not receive our food for three hours, till we up and left. He stuck a new server with a party of 20+, never once did he come out and apologize or help out the very nice young lady. Servers who had to deal with his terrible leadership deserve 5 stars, but he needs to go, never coming back to this location. read more

This is a clean environment with friendly folks. That should be a necessary starting point for a restaurant....not so in Jacksonville. The waitress was super nice. The food was hot and fresh. I got SW egg rolls and fajitas. Just what I wanted. read more

Sitting at the bar and ordering food on a Friday night is a risk. The bartenders may not get to you until 5 or 6 minutes after you sit down. They also may not care about if your food is ready to be brought out. Just an FYI. There are other options in the River City shopping center, so you may want to check them out first. read more

Ordered pickup on our way back thru from St. Augustine, the Bacon big mouth bites were disgusting pieces of dried up jerky... No bacon or cheese on them and the bread was like rocks... IMO they should fire the management and cooks and start over. The place wasn't even busy so any possible excuse they coulda had for serving this well below soup kitchen standard crap doesn't exist... Never going back... read more

One star for chicken fajitas... they were delightful, the rest of the experience to get to them was torture... I'll save the pontification and just say I wouldn't vote this manager for President if the United States. read more

The staff is horrible. They are rude. We are a party of 2 and there is a party of 7 ahead of us. A table for 2 opened up and they told us they couldn't skip the party of 7. Also we are sitting in the front waiting to be seated, when guest walk in they don't greet them they just say it's a 45 minute wait. 5 different parties has walked out. read more

Called my TOGO order I'm at 2:12 I'm just now getting my food and it's 3pm. Enough said!

Me and a friend came to this chilis a couple weekends ago. We sat at the bar and ordered drinks and food, our bartender was Victoria which we could tell she was already drunk. She was bending down behind the bar taking shots of alcohol I guess so her manager wouldn't see. Our drinks were wrong and when I told her she gave me a attitude about it and was slamming glasses around. When our food finally came out it was cold and once again she had an attitude about it!! By then I asked for a manager who's name I this was Shawn. He fixed my food and was very attentive to what I had to say about the service. I don't know if he talked to her about drinking on the job because she was still taking shots as we were leaving. Will not return to this location if I see her working. read more

This was one of the worst meals i have ever had. Got the ribs with o-rings and apples. Ribs were barely warm enough to eat, the o-rings are nothing but breading and the apples were like baby food with a ton of brown sugar dumped on them. And the bartender beverly had about as much enthusiasm as a funeral director. Stay clear of this place. Nasty read more

I go here at least once a week. I love the dessert and the drinks. I always get pasta or a triple dipper. Both are highly recommended.

I had a very good experience at Chili's today. Sat at the bar and was immediately greeted by the bartender. The beer was cold and service was great. I ordered the black bean burger. It was one of the best tasting ones I've had. Will definitely return. read more

To be honest this place does have a good food, but the service is very slow and neglectful. I once sat in the booth in the bar area for 20 minutes before a waitress took my drink order. While I love the food at Chili's this one I will not be coming to again. read more

I normally go to the Chili's on San Jose Blvd, which is always great, but ended up at this one in Northside Jax for lunch over the weekend. I found the service was slow, the men's restroom was dirty and grilled chicken Cesar salad I got was over dressed. In addition, my friend got hot wings and he complained that the wings were fatty and there was so much hot sauce he had to use a napkin to wipe some of it off. It was not the what I come to expect from Chili's. read more

We have come to this chili's location various times (to give it a chance) and have not had a good experience yet. We have walked out twice and the other times it's taken 15 min to get greeted and then 30-45 min to get our food. Today's experience was no exception....we actually started a time to see how long everything would take. It took 20 minutes just to have a server come to the table to get our drink orders (2 waters). When she got there we ordered $25 for 2 deal: Cajun chicken pasta with the Alfredo on the side and chicken fajitas. The boat for the fajitas came out immediately..the actual entree came out about 30 minutes later. There were no tortillas with the fajitas - we thought maybe they were going to grab them but when we asked they absolutely forgot them. The pasta came with the Alfredo on the entree - I order it on the side because they typically put way too much on and I like to actually taste my chicken and pasta. Finally, I ordered a skillet cookie to go. I even made sure to state "to-go" twice as I was already very irritated about the entire experience. The cookie came, but not to go. I can honestly say we will not return to this Chili's location due to the poor customer service and lack of attentiveness in regards to customers. read more

Well let's just say we won't be back again, our first experience at this chilies. They had no ribs, the food took 30 min to come out, there was no explanation or at least a heads up from the waitress to at least say, hey we are backed up, it's going to be a while." Nothing, so we just sat there as everyone else did. Everyone looked upset in our section. Once food came out, one of the plates fell, and literally shattered, hitting my leg, I felt bad as it wasn't her fault but now we have no food for our little one, so she said she'd order but wouldn't know how long it would take. So now my kid has no food, my 3 kids are sharing off one kids quesadilla. Just a bad night. Hopefully we can swing by on a slow day and get better service read more

Stopped in for dinner last night, and the restaurant was busy since it was a Saturday night. Luckily we called ahead, and were sat right away! Our server was awesome, and the food was great. read more

I'm not sure how this isn't an update for this place because I have been here a bunch.... So, first off, I go to this Chili's for convenience and because Jo loves Chilis. My most recent experience was the worst one yet. My friend and I were meeting for a quick lunch before going shopping in the nearby stores. We sat at the bar, usually where the best service is. The bar was FILTHY!!! There was sauce and dirty dishes everywhere. There were at least three employees just standing around on their phones. When we sat down, one of the servers took a stack of bar napkins and "wiped" the area. Never once did she clean the bar top. There was a dirty, empty glass that was there when we got there and still there when we left. The place was not busy at the time... Anyway, we both ordered something simple I got the southwestern BLT with a salad and my friend ordered the loaded boneless wings with a side of fries. If we hadn't told the waitress to forget about it we would still be sitting there waiting for these fries!!! Service took way too long and I had to remind the bartender 3 times that I was having UNsweet tea, not sweet tea. Overall, not a great experience. I bet if I texted my order to the server they would have gotten it... read more

I've been an avid Chili's diner since the 90s. This is the worst location. The tables are dirty, the food arrives disheveled and the service isn't so hot. I have contacted their corporate office regarding this location and they sent me a gift card. We used it at the Atlantic location. This one needs to get their act together. I shouldn't have to ask for more water, napkins, silverware or to have my table cleaned before I sit down. We've given this place 3 chances and we're done with this location. Needs help. read more

Stay far away from this Chili's there are many other options in the area. It started out with a mostly empty restaurant, first clue. We had to wait for a table, there were 3 (2 adults and one 7 yo) of us. The hostess had no idea what she was doing. Finally get seated. At least 20 minutes for drinks. When the waitress finally arrived to take our order it was then another 30 or more minutes until the food arrived. All we could do is sit here and look at our food because she failed to give us utensils. We asked for some but she stopped to take an order at the table next to us. She then gets our silverware and brings us two sets, there are three of us. I ask for another set, I get an attitude and "we do not give children silverware unless you ask', he had pasta....why would you not give a child a FORK to eat pasta with? Worst dining experience in a long time. Too many restaurants in the area to waste your money here. read more

They should change the name to Chili's To-Wait. Ordered online, was told the order would be ready in 22 minutes! Perfect! So get to the restaurant a few minutes after the order was supposed to be ready... the curbside spots were full. Bad sign. Parked elsewhere and went inside. Waited 10 minutes before being acknowledged. Ultimately waited 42 minutes after my supposed order ready time before I gave up and left. Wanted to talk to a manager but was told they were busy. Funny, because in the beginning a manager came out to talk to someone about applying for a job. Who wouldn't want a job where you can keep customers waiting to chat? Oh well. Never again. read more

Service takes forever. When my dad orders a meal, and a guy walks up 7 minutes after we order and gets his meal first? That's a probel, especially when it is the same thing my friend ordered. Of course they will try to get us drunk by offering us more rounds, but that costs us more money. The queso also sucks here, compared to other chilis. read more

Worst chili's ever. I would never go back horrible service, cold food. Nothing was good about this location.

This is the worst chili's I've ever been to we waited over an hour for our food and our server didn't know what he was doing at all!!! We kept having to get the manager because he didn't know anything will not be coming back to this chili's again read more

During the last year or more, we would visit this chilis for dinner twice a week, and now no more. Good bartenders appear to have all left. Current one asked us to wipe our own space because she said her arms were too short over the liquor bottles. And then did not wipe the space beside us she could reach. Margaritas taste like mix. Music too loud, hard to carry on a conversation without yelling, and it's 7pm. We will take our business elsewhere. read more

Chili good but lukewarm, wouldn't melt the shredded cheese provided. Santa Fe chicken salad warm and wilted, lacking many of the ingredients promised, service slow. But the diet coke was ok. read more

This place needs some help. I felt sorry for the server and that was the only reason I tipped 20%. I'm not sure what happened last night but we had a party of 10 and half of the table got there food and the other half got half of their food. We had one person still waiting for food when everyone else was done with dessert !! The pasta sauce was terrible, some noodles were undercooked. The management is absolutely terrible. He didn't even offer to get us something else. He just took the plates away from the table and moved on. Our appetizer came out with our entrees because they "lost" it. They said they were backed up on ribs which is why our one guest was left without food. When the manager came over, there was still no food. He told us he didn't know what happened to the ribs but he is putting him some in a to go box and he will remove it from the bill. It was my birthday and I was the one that ended up not eating anything and still paid $24. read more