Best chili's I've had in a longtime! We moved to Jacksonville tonight from Alabama. Our server was amazing. I didn't catch his name, but service was prompt, we got everything we needed, and he wasn't constantly asking us how we were doing. Just great service! Even though they were at capacity, everything came out correct, piping hot, and fast. It was delicious. The potato soup was perfect! The manager stopped by and chatted with us briefly, it was very nice. Thank you, we will be back. read more

To Whom It May Concern, I am writing to formally report an incident that occurred on January 10, 2026, at the Chili's Airport Road (River City) location involving the location for General Manager, Mike Conger. The situation resulted in what I believe was discriminatory and inappropriate treatment of a group of teenagers and myself. At approximately 5:30 PM, we arrived at the restaurant to celebrate the 17th birthday of my daughter's friend. The group consisted of twelve well-mannered, well-dressed honor roll and honor society students. Upon arrival, the hostess advised there would be a 30-minute wait. I went to the restroom and then sat at the bar, where I ordered and ate a full meal while waiting for the group to be seated. The teens waited in their cars for the text notification indicating their table was ready. After well over 30 minutes had passed, I inquired again about the seating status. The hostess stated she could not seat our group without manager approval. During this time, I observed multiple parties--both smaller and larger than ours--being seated, despite there being available tables that could have accommodated our group. When the manager eventually came to the front, I was told that our group had "only" been waiting 48 minutes and would be seated shortly. Moments later, I was informed for the first time that groups of 16-18-year-olds require a chaperone. This policy was never communicated upon arrival. I explained that I was, in fact, the chaperone and had been present the entire time, including dining at the bar. Shortly thereafter, our group finally received the text to be seated. I briefly stepped outside to place my leftovers in my car and returned to the bar. Upon re-entering the restaurant, the manager approached me and informed me that both I and the teenagers needed to leave the restaurant. This occurred after I had already paid and tipped for my meal. No explanation was provided for this request, nor was one warranted, as there had been no disruption, dispute, or inappropriate behavior at any time. The manner in which this situation was handled was embarrassing, upsetting, and entirely unjustified. The repeated insistence that the hostess could not seat us without managerial approval, the inconsistent application of an alleged chaperone policy, and the ultimate decision to ask us to leave lead me to believe this group was treated unfairly and discriminatorily. For comparison, the group was immediately welcomed and seated without issue at a nearby Outback Steakhouse, further underscoring the unnecessary nature of this experience. I am requesting that this matter be reviewed and addressed. I would also expect a formal apology to the teenagers involved, who did not deserve to be humiliated or denied proper customer service during what should have been a positive birthday celebration. Additionally, I would appreciate clarification of any official policy regarding minors dining at your establishment. I look forward to your prompt response and a resolution to this matter. read more

The evening began quietly with a few people. I was sitting at the bar winding down from work. I was greeted by a trainee (nice guy but I forgot his name...sorry) and given a menu. I began with a holiday drink with a water back and ordered a triple dipper with the Southwestern egg rolls, bone-in Nashville Hot chicken wings, and sliders W/O bacon. The holiday beverage was cute but too sweet for me. The bar tender asked if she could "fix it" for me and I said no, but I don't think she heard me because she kept thinking of ways to make the drink better (super kind). After a few suggestions we ditched that plan and just ordered a different drink - whiskey sour - a reliable drink! It was very good, too! The sampler was expected but the egg rolls weren't really crispy. It didn't matter because I dipped in the avocado ranch dressing! Yum! The wings were tasty but not really "hot" to me and the sliders were a bit overcooked. A splash of ketchup and a dip in the sauce made me forget all about it and elevated the flavor. Finally, still celebrating my birthday, I ordered the molten lava cake with ice cream! The Chiliheads (are they still called that?) came out with it and singing! I loved it! The manager, Wilberto" brought it out and wished me a happy birthday before leaving. Overall, I enjoyed the evening, the people and the food. read more

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Me and my daughters had a great lunch here. We did have to resend burgers bc they were under cooked but they fixed it immediately. Drinks were good and food came out hot and delicious! Our server was great and checked in us frequently and location was nice, well lit and clean. read more

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Fries were a bit stale not crisp at all. Chicken was very good with the Nashville Hot sauce. The restaurant had several small kids screaming and crying not a good experience. Service was good they started slow but once the food came out they were attentive read more

Please don't order from this place. Specifically don't have it delivered. 1. Food was cold 2. Delivery clown left my food on the sidewalk didn't ring the doorbell. 3. The bags were not sealed or covered. 4. I hope this place is shut down or at least inspected real soon. read more

They had a crowd, which is typical for a Friday night, but we were seated quickly. Our waiter Desmond arrived promptly to take our drink and food orders. Everything arrived not long after and the food met all of our expectations. Desmond still made sure to check on us and refilled our drinks quickly. The entire staff made a great show of serenading the table next to us with a birthday surprise before we finally wrapped up dinner and dessert. This visit was definitely an improvement from the past! Thanks Chilis! read more

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Chill's new chicken sandwich is absolutely delicious! It's perfectly fried, yet still light and airy. The pickles and spread really make it shine. You should definitely try it out! The environment was clean and cool, the service was on par. read more

Chili's - Big Crispy Chicken Sandwich - Tex-Mex Near Me - Jacksonville, Florida

Their crispers is the reason period! They are fresh and hot and oh so good! This one stays pretty busy but the service ia great! Go early to beat the weekend crowds. read more

I stopped by Chili's Restaurant and was greeted with a smile. The restaurant was well maintained and very clean. I chose to eat in the bar so I could enjoy my meal and get sports highlights. I ordered the Salmon with rice and broccoli. My meal was prepared to perfection. My server (Zoe) did a fantastic job. Her smile would light up any room into which she entered. She is very engaging, kind, considerate and helpful. I might be biased, but I think she's the best person in the house. The next time I find myself in town, I'm heading to Chili's and asking for Zoe. You should do the same. You will not be disappointed. I am a happy camper. Thank you very much. read more

Chili's is one of those establishments that are casual yet always great to go to. I enjoyed my strawberry lemonade but they always have happy hour cocktails. I got a triple dipper which is a fave. My server name was Bre. She was so attentive and nice. Food is very affordable. And a great place for groups. read more

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Food was good. Service was great. Ambiance? Well it was a typical Chili's. We go there regularly and I would recommend it as a good restaurant. read more

Bryan is awesome, super personably , food was great service was great, cookie skillet was the perfect way to end the meal and can't beat the $6 margs read more

The service was excellent. Had a slight issue with food but management went above and beyond to resolve it.

I've been to Chili's locations all across the U.S. and even in Japan, and this one takes the crown as the BEST experience I've ever had. Our server, Pam, was absolutely incredible--funny, helpful, and just an all-around joy. Even though Chili's got rid of the corn on the cob (RIP to a legend ), she made the visit completely worth it. She had us laughing the entire time and turned an ordinary lunch into something special. Great food, great vibes, and hands down the best service I've experienced at Chili's. I'll definitely be coming back to this location whenever I'm in town! read more

Greeted upon entry and seated. The game was playing on a few TVs. Or waited was very attentive throughout our visit. The BlackBerry tea was very sweet and the watermelon lemonade was delicious. Black bean burger and fries were really good. Quesadilla seemed microwaved instead of toasted and the normal sauce had been discounted. read more

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Why can they not get the orders correct when getting to go ..... Im not sure how the food is eating inside , but eating to go its incomplete missing critical items in the meal ( fajitas without the fajitas) make it make sense?? read more

Didn't got the order right. I ordered the triple dipper and got only two out of the three but I really wanted all of it.

Fantastic time! Great attitude and got in and out very easily with children. The food was absolutely amazing!

I ordered the 3 for me with the bacon burger, fries, and an enchilada soup all of it was so delicious I couldn't even take a picture I finished it fast. The service was amazing my waitress was wonderful I left a review on the tablet for her. read more

Fantastic! We stopped here to grab a quick, light dinner. OMG...what choices! SO MANY!! We were so lucky to get seated in Alexis' area. She knew the menu, was VERY attentive and fast with service! Hubby got the Three for Me, having a burger that was tender and cooked to his liking! I yummed out on the sliders, broccoli on the side. Alexis even added garlic butter to the broccoli! WOW!!! Tyler, you have a fantastic team. Keep it going! read more

Decided to stop by since I haven't been to a Chili's in years. I'll be honest the triple dipper was trending on TikTok so I was craving one. Haha had a nice meal at the bar with a couple delicious margaritas. Quick bite to eat after a long day with good service? What more do you need? Stop on in! read more

Chili's - Triple Dipper - Tex-Mex Near Me - Jacksonville, Florida

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I just left this North side location today & I am highly unsatisfied with the distasteful service. I placed an online order for two appetizer sampler trays, one of them i substituted the boneless wings for bone in wings. Arrived at the store about 5 minutes after I got the text stating the order was ready & when I picked up my order I realized the bag was light. I got in my car and checked the bag to realize I was given the wrong order. Went back, they had to remake my order from giving it to the wrong person.. just for the newly made order to not have the bone in wings I paid extra for. Their kitchen crew was blasting music loud enough for me to hear. I'm so irritated with the entire experience overall. I won't be visiting this location anytime soon. 1/10 experience overall!! read more

On Fridays, my son and I have been trying different restaurants, and when we can't decide, we know that Chili's will be consistent! The food arrived extremely hot and relatively fast since there were families there with graduates. Outside of our soft drinks, I ordered an alcoholic drink which I observed sitting on the counter for about 10 minutes before it was brought to me. It was watered down by the time I got it. That was the only hiccup. The waitress was attentive and professional and the restaurant was clean. read more

I heard Chilis was really turning things around. Good value considering all the chips and salsa you get with your lunch special. Triple dipper is fun and the sliders and mozzarella sticks are really good. But the chicken fingers were just okay. Service was friendly and attentive. I'd come back again to try something else. read more

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The service was very good I have not been to chilis in years , so this experience was great, Nick my server was a rock star. Told him I had HBP so i couldn't eat something I ordered and he fixed it right away. I was amazed... read more

This place has really disappointed me lately. I've been trying to keep that superstar rating but two days in a row my order was incorrect. The first day I placed a mobile order for three burgers. None of them came with the toppings or condiments we requested. I called and spoke with the manager and they offered a complimentary fix. I said why not. Fast forward to the next day, I decided to go inside to place my order to make sure that everything was entered correctly on the screen and yes it surely was. The error comes about when the order is in the kitchen. They just aren't putting enough care into fixing the orders. Not sure why you're looking at the ticket and still refusing to put anything on the sandwiches sending out naked burgers. No one wants a plain bare burger and bun. The sides were pretty good. A double order of fries and s side order of broccoli which consisted of about 4-5 pieces. read more

Chili's - Skillet Chocolate Chip Cookie - Tex-Mex Near Me - Jacksonville, Florida

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Service is lacking big time We waited 10 minutes after being seated just to jet a waitress to introduce herself and take our drink order. A bunch of people standing around, but nobody's doing anything it looks like they don't want our business‍ read more

Great food and service every time. They have a new QP burger which is like the quarter ponder but 10 times better and bigger! The staff are always polite and seem to enjoy working together. The bartenders are awesome as well!! read more

I had the BEST experience I've ever had at any restaurant in my LIFE. The BIGGEST SHOUTOUT TO Kat, Tiana, and Nomarie. My new favorite people ever. Literally my new best friends. I left for college to NC but they made my last restaurant experience in Florida the most unforgettable one. Can Chili's give them a full ride scholarship to their choosing or something along those lines??? BECAUSE THEY DESERVE IT. Chili's, don't take for granted these girls. They ROCK (and the food was DELICIOUS) why can't I give a million stars read more

The picture you see if a very undercooked and raw steak. We contacted the manager of this chilis at 8:00 on May 8th and he refused to try and help resolve the situation with a very disrespectful attitude and etc. This is sickening and distrusting will not be eating here again because cooks can't cook read more

Chili's - Tex-Mex Near Me - Jacksonville, Florida

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We got on the waitlist via Yelp so our table was ready as we was pulling up. This was a great bonus because the wait is usually long. They are still short staffed but we had a great server. They no longer have the 2 for $35 which I was disappointed in. I ordered my favorite drink the Strawberry Presidente which was delicious. I also order the chicken fajitas which was good but they have cut the portions in half so it was not a lot of meat but it was still tasty. The restroom needed some attention. There was plenty of parking. read more

Chili's - Tex-Mex Near Me - Jacksonville, Florida

Been coming to this location for years and it really went down hill around COVID. Didn't come back until just recently and both times have been great. Servers on point, food has been awesome, not crazy expensive and overall experience much better than local River City Marketplace restaurants. Keep it up and we'll keep coming! read more

The service was ok. The food runner paid more attention to us than the server, but he wasn't horrible. The food was pretty typical compared to other locations and came out pretty quickly for a Friday night. The biggest negative was how loud the music was. We couldn't hear ourselves across a 2-person table and the people around us were yelling to be heard. I asked if it was possible to turn it down just a little and was told that wasn't possible. read more

This place is terrible. Bartender made my wife's margarita with JUST tequila (might be ok for some but we like to enjoy our mix drinks). Food was gross. Waited for over 45m to be seated when the restaurant was pretty empty... Bad food No staff Long wait for seatin read more

First off I thought this place deserved a five star review. But I thought it would be funny to give it a one star review because the bad rating is what made me go there. The staff was welcoming and attentive and the food was good. The bar was fun and welcoming. read more

Aviian is a great bar tender helper with all our refills and was very respectful and helpful with the menu read more

Chili's - House Margaritas - Tex-Mex Near Me - Jacksonville, Florida

I just went to this Chili's with my wife, mother in-law, and two daughters. We asked for a table of 5 and were asked if we wanted a high top. We said no because of our two year old daughter. We wanted a regular table. Shouldn't have been an issue since 2/3 of the restaurant was empty at 5:37pm. The hostess said she had to go talk to a server. She came back and told us if we wanted that table we had to wait 10 min. Are you serious? I spent 18 years in the restaurant and bar industry doing everything from bussing to being a GM of a restaurant. Totally unacceptable. I will never be back by myself or with my family. Good luck on staying in business with that mentality! read more

First off, I enjoy coming to this Chili's I'll sit at the bar enjoy my drinks and whatever appetizer I decide. However, this visit there were two men sitting at the bar having drinks but are also using dip and spitting in the cups AT THE BAR!!! I'm at the bar eating and this is happening its literally gross. The manager said nothing to them nor did the person behind the bar. I am disgusted and truly did not enjoy my meal this evening. AT ALL!! read more

Chili's - Tex-Mex Near Me - Jacksonville, Florida

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This location is the best. They changed the channel so I could watch my team play when another place said they can't. Even though I order a to go they let me stay and watch while I eat it in the restaurant. Of course I came back the next night for another game. I got the same great service from everyone. The manger came by many time to check on me. The food was very good as well. read more