Sub par food compared to other locations. Last time I went to this chilis in person, I waited much longer than usual for my normal 3 for me order. Once it came out, meat was barely warm. Fries had practically no seasoning and very little salt. I had to literally ask for a cup of seasoning. Then waitress kept annoying me, coming by every 5 mins asking if I needed something. Horrible service. I called waiting to speak to someone to place a mobile order because their app was not working. I was left on the line for over five minutes. Tried hanging up and calling again. I never got to speak to a representative and I finely just gave up and went somewhere else. I love going to chilis, but that was the last straw for this location. I'll be taking my business elsewhere. read more

Ambiance was tables were very close. Service was great. Well food 8 at a table. We'll mine was poorly prepared. Chips and salsa, barely any Chips. read more

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I usually love this place but our waiter was rude to others and tried grilling us about why we needed multiple to go boxes and refused to bring us how many we asked for he also threw dirty napkins at the hostess so I don't think we'll be back anytime soon. read more

Our waitress what do nice and attentive. Our food was hot and our drinks never got low. The restrooms were clean. Today Chilies redeemed themselves read more

Chili's - Triple Dipper - Tex-Mex Near Me - Lafayette, Louisiana

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Service suck here. Thought we would come give it a try tonight but it was a epic failure. Waited 15 minutes before they even came asked what we wanted to drink. Food was almost done by the time it came and when it did they brung a drink that wasn't mine ‍. Food came out look great smells great okkkk it's getting better. Wait no silverware at all. Waited another 6/7 minutes on that while our food getting cold. Then to top it off I was seated one seat behind the hostage (person that seats us) and I guess they got bored and was playing with other employees and plucked a piece of paper to our table damn near in my plate at that point I lost my appetite. Went to cancel dessert so we could pay but hey no need because Jacob never put it in to began. read more

It was Mother's Day aside for the initial wait everything was great The hosts were helpful and smiling read more

Chili's - My grand baby loves the broccoli - Tex-Mex Near Me - Lafayette, Louisiana

Half the restaurant is empty and wait was an hour, bathrooms are filthy xmsdhghehdfjfbdbdnsbd

Our server was excellent and the food was delicious this evening. Thank you Joe for being patient with all our kids and being quick to any requests we had! Truly appreciate it! read more

There was a large group waiting when we got there. We were a party of two and given a 15 min wait time. There were lots of empty tables. I asked if we could be seated and just wait at the table and they said NO. I asked if they had a full staff because I'd had another experience there when half the restaurant was empty and they wouldn't seat anyone because of being short staffed. So they said they would text us and we decided to wait in the bar. Another employee came over and said they were fully staffed. After a few minutes I got a text that read we had been removed from the wait list. I went back to the hostess and ask why. "Well you said you were going to the bar". I said to my friend let's wait at Bear and get a margarita." I guess they overheard that and decided without asking that we would eat at the bar. So we are back on the waitlist. Then another woman came over and said I'll seat you. So we cashed out and were taken to a table. Our waitress was friendly but the food took a long time to come. We got hamburgers and they were barely warm. The meat did not seem freshly cooked. French fries were warm but not hot. The starters, salad and chips and salsa were good. Then when we got ready to pay there was a confusion and we ended up not being able to split our bill. We tried to use the table top check out. I asked a question and 3 people came over and in spite of my saying we wanted to split the bill they kept saying it was split but it was not so I paid for both if us. They told me that the amount was half the bill but it was not. It wasn't a huge deal but just more aggravation. This is a shame. Chilis is a good chain. We have had excellent meals at other Chilis in the past but evidently this Chilis needs better management. Overall this was a disappointing visit. read more

Best chilis I've had in awhile, ordered online, the website was difficult to navigate but the food was correct, tasted great and was actually ready before pick up time. read more

The food was great, server wasn't attentive enough. Hostess was very welcoming with a warm smile to my family and I. The floor is quite slippery. read more

Got two 3 for me tonight. Our waiter Taquan Thomas did a excellant job as our waiter. Good ambiance.

Yes a great place to go with the family when you want a nice place that you can afforded to bring the family of 6 cost us 70.00 and that's great for a family of 6 read more

Oh how far this place has fallen.....Food was absolutely terrible, the service was super fast but not accurate. I ordered two different drinks during my stay and they were wrong both times. The dry rubbed baby back ribs were the absolute most pathetic excuse for ribs that I have ever seen, they were dry as the Sahara desert and pork ribs are a very fatty meat so I can't comprehend how long or what kind of cooking you have to do to make them turn to jerky. The Nashville hot chicken crispers were spicy but were insanely too salty which made them inedible. The only bright star of the meal was the street corn it was decent. read more

Chili's - How f@&$ed do you have to cook pork ribs for them to get this dry and disgusting looking? - Tex-Mex Near Me - Lafayette, Louisiana

Chilis rocks! So many menu options that are executed well. Best chips and salsa in town hands down. Clean restaurant. read more

Chili's - Chicken Crispers Combo - Tex-Mex Near Me - Lafayette, Louisiana

The food was fresh, it came hot & my drinks was so delicious. My waiter had amazing energy.

Food was cold and burnt. I'm pretty sure I saw a rat crawling on the floor. service was also horrible I'm watching for you Hannah. Food was also very overpriced!! read more

Chili's - Tex-Mex Near Me - Lafayette, Louisiana

Our food took almost 45 minutes to come out. I ordered the fajitas and asked for my steak to be cooked medium rare. The bartender was our server and he apologized for the long wait. When I received my food my steak was over done and the rest of the meal was over cooked. Definitely not a pleasant visit. The MOD never once walked by our table. This was my final visit to a chilis. I could have went to Taco Bell and received better food for a much cheaper price. read more

The first time I went went very well and the people there was nice I will recommend to go back.

Horrible service sat at table for 20 minutes before some came to take drink orders then sat another 10 minutes and no drinks so we got up and walked out read more

I had a party of two and was told to wait 15 minutes for a table and was placed on a waiting list. After waiting at least 30 minutes we go back into the chilis and tables were being sat while we were "first in line." we would not have minded if they didnt lie about the wait times read more

To start off with the upholstery. Torn seats does it feel well when you wear shorts. And when you ask for no jalapeños on the burger, you would think there would be enough common sense amongst the staff to say well if you don't want it on the burger he probably doesn't want it on his fries the fact that they brought me fries loaded down with jalapeños when I asked for none on the burger, just blows my mind. Common sense is a superpower. read more

Food burnt & fountain drink taste like mildew. The staff was rude and their clothes were filthy.

Food was good nice chill place to eat and have a drink great customer service I have chicken pasta with garlic toast

The bet food I have had I love this place there was a guy holding the door and he was super friendly love this 10/10

Ordering App is a mess. Picking up order is a mess The restaurant to-go pickup area is dirty, I mean a mess. I hope I don't get sick read more

Staff fighting 20mins waiting half the restaurant was empty no management in the front disaster. I watched 8 parties walk out before I did.

This is the second Chili's I have gone to and was just pretty much ignored. There were only about 6 tables taken, and when we walked in, the hostess never acknowledged that we were waiting. She looked at us, and then walked to the back, so we left. read more

service is absolutely horrible. i've been waiting for 45 minutes to even get served and still haven't been served. no food, no drinks. After being served, our food was cold and one of the chicken strips my son had was pure batter. read more

Really solid experience here for lunch on a Saturday. The food was correct and well cooked, the waitress was great with timing and getting drink refills, and the atmosphere was pretty chill. Maybe the food could have come out a bit faster, but I really don't have any issues with it beyond that. read more

One hour between calling in an order for two adults and two small children. Very late. This is why I avoid franchises. They don't have accountability to the community. Who am I going to complain to? The Chili's manager who moved here from Idaho? Won't be coming back for to go. read more

Food is good, scratch that it honestly depends not gonna lieeeee, but the staff and stuff are slow waiting wise like I'm hungry as hell tryna eat read more

Best Chili's in AMERICA! The service was great! The food was great! The restaurant was very clean!

Chilis on pinhook might as well just be shut down. All the food is cold and we waited two hours for this! Would not recommend. Nothing we ordered was hot or even decently warm and the workers have bad attitudes. read more

Wait is long even at off times and service is usually pretty slow, but the food is decent Chili's quality (I've had some bad ones and some very, very good ones). read more

Made a recent visit to this Chilis location and must say that this was the worst experience I ever had at a Chilis. It was really cold and I was sick, so I ordered curbside. After picking it up and returning home. Two bites into my food I get a nice long curly red hair. I call the restaurant and explain what I was experiencing. They tell me I can come back and they will remake it. I wasn't feeling good and asked if I could bring it tomorrow. The manger was incredibly rude and showed no customer consideration. He had an unwarranted attitude and combative. The "manager" Kyle told me if I didn't bring it tonight that it was nothing he could do. He stated " You need to bring it back tonight because I need proof, this is happening way too much so I want to see it." I told him okay, I would bring it back, but due to the inconvenience I did not want more food I would like a refund for having to make a second trip and the lack of customer service. He told me no I could not have a refund. When I asked why, he said because I placed my order online, if I wanted a refund call corporate. When I asked why he said because he could give me a refund but if I wanted to I could leave my name and. Number and he could contact corporate and they would decided if they "wanted" to refund me. I repeated this back to him asking even if I bring the food back, I still may not be refunded. His response "like I said, it's up to corporate as yo if they want to or not." I went there, with the food. He says okay show me the hair. When I do he just stares at it, leaves, without saying anything and then returns a few mins later. Asks me for my info, I inquire again about the refund, he looks at the food and says you want a refund and you are almost all of it. I stare at this mindless body and ask one question, "How, how did I eat most of it when it can with 4 waffles and 4 tenders and one side. The side was never touched and you are holding 3 and a half waffles and tender, what do you mean most of it? Two bites?" The genius didn't even realized they boxed the food into two separate containers. when he does he says okay clam down . I ask again, when will I be refunded. He still never gave a straight answer. He continued being combative and rude finishing off with " this didn't come from my kitchen I only have men." I WILL NEVER EVER EVER RETURN! read more

Great service. The new building looks awesome and the food was good too. Our server was an older gentleman at lunch and he took awesome care of my 4 kiddos and I. Thank you for taking what could have been a highly stressful lunch( tired 1 year old) and made it enjoyable. I like the place in line feature as well. Thanks! read more

We haven't ate at chili's in probably 3/4 years. We decided to try it last night. VERY disappointed. The restaurant was not clean what so ever. Was told our wait was 20 minutes it turned into roughly 45. When we finally sat it took the server another 15 minutes to come to the table. We ordered our drinks 2 lemonades. When they brought them...it was teas. When i got the servers attention and told her about the drinks she rolled her eyes. We also ordered chips and salsa and didn't get it until right before our food came out. We ordered the chicken tender basket with fries and the cajun chicken pasta. It took 30-35 minutes for our food to come out so i expected it to be hot being as they weren't busy. When we placed our order we ordered off the 2 for $25. Being as they was taking so long we told the server we didn't want the desert just to bring us the ticket. My ticket was $50!!!!! But yet, we ordered off the 2 FOR $25?? Doesn't make sense right? I called the manger over and he said absolutely nothing just walked away. Finally got our ticket situated and we left. We will not be going back. read more

So when my husband and I arrived, they said it was a 10-15 minute wait. Ok, gave name and number, he put it in little computer. 10 minutes pass, no call, 15 nothing. I was getting upset, finally after 30 minutes of waiting, a girl comes to me and asked what name we gave, did they delete or lose my name some how?!! So, she goes to seat us, I didn't like the seating so I told her no thanks what else you got. I said we have been here for 30 minutes when we were told it was a 10 minute wait and there were like 3/4 booths available. She tells me, they're really not available, we don't have servers for those booths. She the seats us at a booth that had been unoccupied like five minutes after we got there. The ppl that were there, left not long after we arrived. Finally seated, waiter comes, takes our drink order, decide to get an appetizer. Five minutes or so, no drinks, no appetizer. He comes to our table like a lost goose, like y'all didn't get the drinks, we tell him no and the appetizer didn't come either. He looks at his tablet and realized he put our order on a different table. So our 10 minute wait turned into an hour and half ordeal. read more