We came here on a quiet afternoon, thinking an hour would be plenty of time to get lunch. It wasn't. Despite there only being three occupied tables in the restaurant and at least four employees, service was abysmal. Our drinks, which took 20 minutes to come out, were never refilled. The food took almost an hour to come out, and it was incorrect. We had brought a coupon for a free dessert. The manager, who knew we had to leave within seconds of finally getting our food, decided to offer the dessert without taking our coupon. The coupon that expired in two days. He seemed to think he was being gracious comping us our all ready free dessert. The dessert actually ended up missing half of its components, but by that point, we had no time to correct it. The only good thing I can say about this location is that they have tabletop devices that allow you to see your bill and pay immediately. I shudder to think of how long we would have been there if we had to request the check. There are good Chili's out there, but this is not one of them. There are plenty of other restaurants in the area that are more worth your time. read more

The food was good but the service was very poor. The restaurant was almost empty and our waitress never came out to see how we were doing or to refill our drinks. Another problem my brother complained about was the fact that the Smokehouse combo is a meal advertised on TV and pictured on their menu with baby back ribs and we ordered our combos but we're never told that there was a $2.00 up charge when you include ribs on your plate. Yes, in small print the menu says add $2.00 but the waitress must have known there is a problem because she comped our ice tea before she brought our bill and we noticed the up charge. The combo is not worth it if you order the Smokehouse Combo with baby back ribs. read more

We come for the food. Thank goodness that's good. But the service here is terrible like most restaurants in this area. It's baffling because prices are no lower than in other areas of the city. read more

Had dinner here two nights ago and lunch today. Service was good. Staff was very friendly and knowledgeable of the menu. I had the smokehouse combo for dinner and the ribs were great, but the chicken tenders were so overcooked, I could not chew them. read more

What can I say. Upon arrival, I was seated promptly. Seating was the only thing that was prompt. After we were seated, it took 30 minutes for a waitress, or shall I say, I finally caught the attention of the waitress that was at a nearby table. Although she was not the waitress assigned to our table, she took our order anyway. It took another 30 minutes before we were able to receive our order. FINALLY, order came out only for my friend's order to be completely wrong. This is the third time that I have patronized this Chili's yet there has not been any change to how management run this franchise. I am only giving this review a 1 star rating only because our waitress, although overwhelmed, was very friendly. Either the owner of this franchise needs to get new management IMMEDIATLEY or close the doors to this establishment for good! read more

I came here on a weeknight about an hour and a half before closing. The restaurant was not crowded at all. We were seated immediately. The food came promptly. It was quite apparent that the waitress was not too thrilled about working. I ordered grilled salmon, loaded mashed potatoes, and cinnamon apples. I enjoyed my food. The mango lemonade was awesome. read more

This is the worst chilis i have ever been to. Slow service, food arrived cold. Would have loved to just walk out, but after waiting for over an hour. I was committed. Never again. Avoid at all costs. I'd eat McDonald's before coming back here . read more

After the horrible treatment at fridays we went across the street to Chilis, we were told the wait would be twenty minutes because they were short staffed. As God is my witness there were only 4 tables with people at them every other table was empty. I asked couldnt you at least seat us and bring us drinks while we wait and I was told no, no no sir, not im sorry just a curt no. I didn't see any point in waiting, even if they only had one waiter/waitress I would think they should be able to handle more than 4 tables...This was inexcusable..won't likely be back. read more

This chilis sucked. Do not eat here very bad service and management. The food was dry and not cooked good at all very bad. Such as the corn on the cob was shriveled up and bland. The endless chooser paid for we got one order brought to us and never refilled the drinks got refilled twice for us all and the food after we order the kids meals it took them 20 min to come back and say by the way we are out of Mac and cheese for he kids meals why so long. We also ordered loaded boneless wings very dry and nothing on them and then took another 30 min to get our check and another 30 just to pay this is worst chilis ever stay away. I believe my 50 dollar meal should have been free never was cut down or anything wish I could give a zero star .... higher ups at chilis fire everyone and I mean everyone at this store and start over this is fff sad to have chilis name on this store shameful read more

Chicken wasn't done fries and broccoli cold and there was a huuuuge roach crawling along the table! We will never come back again! Waitress and host picked with they fingers in food screamed though the restaurant free food for us because other people left before their food came out. It was digesting. read more

The worst!!!! The host was unpleasant. It took about 15 minutes for someone to greet us and another 20 for a glass of water. We spoke with the manager and she fits right in with the rest of her staff. Never ever again. read more

Does anyone even work at this chili's?! Waited forever to get a table and no one is here. Waited forever to get drinks, food, refills. And took forever for anyone to come check on us so we could get the order fixed when stuff came out wrong. It's seriously been an hour. An we've seen like one employee. Half of our table still hasn't gotten their order. read more

We arrived on this Sunday afternoon around 3pm with about 35 guests and no reservation after reservations at another restaurant fell through. The staff was able to seat us within 10 minutes of our arrival which was great especially since the majority of our party were kids. All of the servers who worked the party were great, and Lacoria, our table's server was friendly and efficient. The food was hot and fresh and the drinks were good. Overall nice experience! read more

Customer service was great. The Santa Fe Chicken Salad was good. If you are goin to have a alcohol beverage I would recommend the Mango Patron Margarita. Yummmy read more

The amount of time I lost by trying to eat dinner here tonight in heartbreaking. We were cheerfully greeted and seated promptly. The waitress soon appeared and took the beverage order. Within a few minutes, we placed our entrees. The salads and chips came out in a timely manner; little did we know that was the end of our happiness. The time began to dissipate right before our eyes. Hallucinations developed as I thought I saw tumbleweeds roll by as we sat amongst 4 other patrons on an idle Wednesday night. How long does it take to microwave, steam or reheated already cooked chicken? To make it insulting, the waitresses disappeared. About 35 minutes later a human appeared and gave that scripted message that your food will be up shortly. Add on another 10 minutes and it finally arrived. I went ahead and ordered the cookie dessert and twice after the meal, I got the scripted message that it was ready. I'm thinking, "Well can you go get it!" It finally came. The manager came by to check on the meal and we shared about the long wait time. She was friendly and provided a discount because of the wait. Can you believe I had the nerve to ask for a "to go tea" Let's just say I ended up making tea at home. Tonight, you gave me my separation papers-and at this point, I will not re-enter this restaurant. Thanks for the memories! read more

Arrived at restaurant on a Friday at 9 pm. Waited 10 minutes to be seated in the boot, 5 feet from kitchen. Noise from kitchen was unbearable; there were no door blocking sight into kitchen; floor was littered with paper, drop food and spilled liquids. Horse play was out of control. I couldnt stay to eat the food. read more

Usually when i come here the service is ok .. but for some reason idk if they are short staff . My food took 40 min to come out and then there is no one at the greet station so no one has an idea where to sit. The bartender is doing the job 22 ppl.. it's ridiculous. The manager seem clueless of what was going on . I don't think i will be back around lunch time read more

Worst place to go in lithonia! People were rude, we stood there for 10 minutes before the HOSTESS even acknowledged we were there! Server was rude when I said I wanted to go ahead and place my order, gave an attitude and said, "I'll get your order when I get back with the drinks!!" I then told her well I'm super hungry that's why I want to put it in now. I wondered where my chips and salsa were that come with bottomless soup and salad; she says I'll go ask about that?! I go to chilies all the time, many locations and get this!! She comes back with the most watery bowl of salsa and as she places it on the table says,"if didn't come with it I just brought this just because"?! I literally got up with my two friends and walked out. I have been a server many years and this is unacceptable! read more

Went there late after a movie with my BF and some good friends. We went in like 10:30pm and they closed at 11! WE had an OK waitress, typical...a bit of an attitude, but nothing major. My BF and I ordered desserts as our companions ordered an entree and an appetizer. The wait for the food was a bit long, but we considered they had food to actually prepare. Once we got our desserts, they had already been melted! My BF Apple cobbler was so mushy and soft...it was terrible. My brownie and ice cream was also melted :-( Our waitress was good about it and took it back and brought us new ones. Our friends enjoyed their food however. Probably my 2nd time EVER dining at Chilis, not a bad experience for the time frame and what I ordered. Ok...probably will not be returning. read more

Had the shrimp taco's which were ok. There was absolutely nothing special. My husband had the 6 ounces steak which apparently shrunk on its way to the table. They took forever to bus tables around us. Drinks took 20 mins and food took 30 mins and the wait was NOT worth it. Service:1/5 Food 2/5 Cleanliness 2/5. In conclusion, don't waste your money and time. read more

Just awful service. The entire staff is clearly on CPT. Chili's Corporate needs to close this one or clean house.

We picked up our friends from the airport after a flight and they wanted to eat before going back to our house. We stopped at this Chili's because it was convenient to where we got off the Interstate and my friend wanted their Veggie Burger. There was chaos in sitting people which was our first hint of trouble. Once we were seated at a table it took @ 20 minutes for a member of the staff to ask if we have been waited on. When we told him no, he took our order and brought out our drinks. Then it was at least 45 minutes before our food arrived. My friend remarked that he had never experienced service this poor in his life. I'm not sure who our server was meant to be. When we got our food, the young lady who brought it out made sure we had everything we needed and refilled our drinks. A few minutes later, she checked on us again to refill our drinks and to see if we needed anything else. My friend's Veggie Burger was a bit burnt but she ate it anyway as she hadn't eaten in a long time. My wife and my other friend got the cheese enchiladas and said they were pretty good. I got the chicken sandwich with bacon and swiss. The food was decent but not great. I was greatly disappointed in the poor service at this location. We were never told why we had to wait such a long time to get our order taken or why our food took so long to bring out. I am thankful for the young lady who took over our table once she brought out the food. She was very pleasant and attentive. When it came time to leave, I paid on the tabletop device but I went back to the Chili's To Go counter to find her and give her the tip. She earned it as she was the only staff member genuinely interested in the quality of our visit. So to recap, just a poor job of seating people when we arrived; not having a server come to our table for 20 minutes to take our order; taking 45 (or more) minutes to bring out our food. That's just not acceptable in the highly competitive dine-in restaurant business. You can walk out of this Chili's and see a Smokey Bones Bar & Firegrill, a TGIFriday's, an Applebee's and an Arizona's. We'll give them a try before returning to this Chili's. read more

Chili's - Chicken Sandwich and French Fries - American Near Me - Lithonia, Georgia

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If there is an option for 0 star it would be fit for this location! Called to order "Triple Dipper" appetizer and I was put on hold for 4 mins. Called again and lady said she doesn't know if they can offer Triple Dipper and can;t find the manager to confirm. I ordered southwestern eggroll instead along with Chicken Fajitas. Was told to pick up the order in 15 mins. 45 mins later I am still waiting at the location with no end in sight. Asked the manager and he said the order was entered 12 mins back. Finally after 1 hour I get my order, so hungry and frustrated that I forgot to check the order before coming back to the hotel. Found only "THREE" eggrolls in my order- who charges $9.99 for 3 egg rolls?? Fajitas had only "TWO" tortillas?? WTH!! I just have no words for this experience....please please skip this location. shady and horrible customer service! read more

Where do I start, waiting on a server to come take our order over 10 minutes first off service is super slow appetizers came still no water or drinks.... dining area not clean it's not even 7pm on a Monday night crowd is light. Restrooms disgusting to say the least...I wanted to give this place the benefit of the doubt and support my community but with the subpar service and lack of enthusiasm of the staff there's no point... I'll be taking my money el sewhere until chillis at stonecrest get it together... I've heard one to many excuses on why they are slow, why the drinks are not at the table why the food was late.... walking out disappointed as I type this review....Wish I could have given a zero as a score. Matter of fact just close this place for a few weeks clean house with staff and management then start fresh...(we are foodies and we tip above the norm for good service so this complaint is not from as everyone say the non tippers) THIS PLACE NEEDS AN OVERHAUL ASAP read more

Food ended up being good but preparation was a problem. Ordered Buffalo Chicken Salad without Pico. 20 minutes later salads came with Pico. Send back to just remake salad - chicken was fine. Apparently dumped whole thing and started over. Took another 15 minutes. To get 2 salads and 2 waters from walk in to walk out was an hour and 15 minutes. Won't be back which is sad because the food was good read more

WORST SERVICE I HAVE EVER HAD. We could hear the people screaming in the kitchen while we ate. The restaurant was empty but we had to wait for the hostess for 15 minutes to even come up to the front to seat us. Rude staff. They brought us our food without napkins and silverware. Waited another 5 minutes until they finally brought some out. By then the food was cold. Do not waste your money on a meal here. read more

Being a resident of Lithonia there is always a reason why I don't eat at the restaurants in the area. My husband and I came to Chili's in Stonecrest didn't make me change my opinion. First we chose to order drinks from the bar. I ordered the blueberry and pineapple margaritas and it tasted horrible. It tasted like rotten fruit. Before I taste it I asked the waitress for sugar around the rim. She proceeded to ask the bartender and she walked away from her and went in the back. My waitress ended up salting the rim. The bartender comes back to the front and say anything. I give the drink back because the drink was horrible. I then ask for a strawberry lemonade and it tasted like strawberry seltzer water, however that tastes but you know what I'm talking about. My husband and I only enjoyed the spinach queso. He ordered a long island iced tea and it wasn't worth the money and it didn't taste like a long island iced tea. I will add Chili's in Stonecrest to my list of restaurants not to go to.. Oh by the way our waitress Alise was great and very attentive. read more

I ordered a bacon cheese what i got was a burger drowned in a sweet wing sauce. Bun soaked and falling apart. When i asked server why they drowned it she just looked confused. I am very disappointed because i told her just a burger no mayo, ketchup etc. Terrible read more

I took my office staff there for a party of 8 people and staff at this place told us they can not put two tables together for us to fellowship. We got up and walked out and went across the parking to TGI Friday's. We walked right in and got seated. read more

Went here this past weekend w my in laws for dinner, when we first came in there were a host and 2 waitresses talking nobody spoke just asked for our name never told us it would be a wait or they would be right w us so we're just standing there waiting for about 20 mins mind you there are 15-20 open tables idk why we had to wait so long then finally we sit down I ask for a high chair it took an hour for that we had to continue to ask for refills our food took 2 hours to get to us it was only 4 of us and a baby. 3 of us got chicken tenders 1 got a salad I have no clue why it took so long but anyway we got our foods w no sides and they tell us oh we forgot to put them on the plates so 30mins later we get sides the waiter was nice and apologetic of the cooks he offerd to get the manager because he felt bad about how long we waited and how the food came out the manager wouldn't come over he was too busy and the gave us $10 off our meals and we were leaving he came and said he was busy hope everything was okay smh I'm never coming back here they need to all be trained and get there stuff together read more

We went there on 5/11/2018 around 6 p.m. A party of 8 the wait would be 40 mins. As we are waiting several guest that were leaving warned us they they don't care about customers. One lady said their food came out cold and 2 in their party got there food after everyone was done. As we waited the seated of party of 11 with only 3 of them there. They started drifting in about 30 to 45 mins after being seated. Then the seated several other people including the party of 9 I think. No problem we waited. After the 40 min wait time passed someone in our party asked the hostess how much longer. This girl had an attitude and was loud talking. We asked why was the party of 11 seated when all of the people wasn't present. She said that "They lied to her and said everyone was there". So fast forward its been 1 1/2 and we are still waiting to be seated. In that time another member of our party talked to the manager Q who said he would come up and see what was going on. He never came. So another member went back to the hostess stand and requested to speak to the manager. She then try to stuff 8 people into a small table and ask my sister in law to have a seat that the manager would come to the table. When she said no I'll wait right here for him to come. 15 to 20 mins later he finally came after being rude to 2 people in our party. They finally moved us to a bigger table and the party of 9 said y'all finally made it. They should feed y'all on the house. We ordered everyone food came but mines. I asked to speak to the manager. He came address one of our party and never came back. I had to request him again but this time told her to tell him to come here or I will go find him myself. He was starting to get nasty with me when I had to finally let him know what he was and was not going to do as far as the way he talked to me. He and the hostess were rude and nasty all night. The manager Q doesn't need to work there if he can't work under pressure. The same party of 9 as they were leaving let us know the what they saw and how we were treated. The manger avoided us all night unless we forced him to come to our table or to address our concerns. I also noticed that if a male was not at the table he was very rude to the women and female staff. This location needs to close for retraining of all staff. Replace the ones that can't be in the face of the public that can not conduct themselves in whatever position they are in. I will not ever give this place another cent. No apologies or nothing. I will do everything in my power to make sure no woman has to ever be talked to or treated the way we were by Q this was at the stonecrest location. read more

had to wait over an hour for our food and only 1 of us ordered! ordered at 745 and didn't get the food til 9. The manager who stated that his name was "Q Carson" stated that it was our servers fault because our food was coming out so late. The manager stated that he would give us a small discount so when the bill came out we asked would we at least be able to get half off he stated no that it was in policy he could only give us 10% so when we asked where in police did it state that and if we could have the number to corporate he said we could find it on the website and then when we asked where on the website he stated it was located on the restaurants computers so when we asked to have a copy he said to look it up. He then added that it was the managers discretion and when asked did he feel we only deserved $4.50 off he stated yes because we were given quality food although (came out an hour later and was burnt$ and stated before y'all leave i need my $37.41 . The entire time Q acted as though we owed him something and was extremely rude. Customer service was horrible and we noticed other patrons walking out. AWFUL, i've been here 3-4 times and each time it gets WORSE but this time was the absolute horrendous ordeal of customer service i've ever seen. food is mediocre like always read more

Unfortunately, this restaurant should receive a rating of ZEro. I usually do not take the time to give a rating. This is important when it comes to customer service and food. This is what happens when White Corporate/Franchise do not check on their store on the Other side Black Side. The Staff including Management needs to be thoroughly trained along with the servers and hostess.. sorry there was no hostess to greet us when we arrived. Being with a large group of 40. My minor son 13 years old had a horrible experience he was the very last to received his food everyone in his party of 40 were finished and leaving which was the fault of his server. The quality of his food was not desirable and was nothing to wild anyone could have gone to McDonalds and received better service. The problem got worse when he received the bill for the wrong amount and he was charged. After bringing it to the server with a poor attitude I need not say she was a typical server of the Black Side. Took to the issue to the manager who claim she canceled the charge instead another charged. After looking at my son's spending, I recognized the charged and called to remove the incorrect amount with a receipt in hand. I decided to personally go back the next day to the restaurant to speak with a manager with receipt in hand, they took a copy of the receipt and did not reverse the charges. What's the point of the copy of the receipt if you aren't going to do nothing. I was told another manager will be calling me back. Never heard from the manager, so I called back, and the manager did not right away identify themselves as a manager when I was actually speaking to a Manager. She never looked into the incident, then ask me for the credit card number which you have a copy of the receipt you can use that to research. With theft of credit card information, especially in the restaurant industry why would I allow you to write down my credit card information when it's not being protected. With modern technology you should be able to use the codes from your system with a copy my receipt. Long story...double charged and money stolen by Chili's in the City of Stonecrest. Hope this information was helpful to those who really want Quality Food and better experience in Customer Service. Always remember you get what you pay for. You deserve better ... spend your hard earned money at a place that value you and your time. Chili's is not for You! I'm done! Bye Felicia!! read more

I would give them zero stars if I could. Horrible service, took forever to get food that came out cold and manager was not very apologetic except to say they are working on it. Used to have great service but seems like management has changed and service has definitely gotten worse!!! read more

Started off great. Bartender was friendly and welcoming. Ordered a beer, appetizer and dinner. Beer and appetizer came out right away. 45 minutes later, still no dinner or follow up on dinner. Cashed out and bartender says kitchen never made it. read more

Absolutely DO NOT do it, DON'T GO HERE!!! Other than being forced to give 1 star, I would truly give one, yes one, of our servers a star for being pleasant. But here's a pretty quick story of how our night went. Ok let's start off by saying we chose to go here for my b-day and because it was pretty empty, only 4 families were seated, and 2 were in line to be called back... so we sign in, they say 15 minute wait because they are short-staffed. [Even with only 4 groups of less than 6 ppl] but ok, 15minutes isn't bad. 15 minutes turns into 30+, and were finally seated. Guy introduces himself and a girl that will be helping him.. [if you're short staffed how about splitting the tables instead of doubling down?] He takes our drink and appetizer order, they were out of queso, most of the liquors, mashed potatoes, nacho chips and broccoli [WTF? We should've left then]. So we order accordingly. The guy takes the order, but the girl brings back the drinks, and they were ALL WRONG. How, just how, Why was one Arnold Palmer ordered, but 4 delivered? smh and then later on found out that my mom was charged 2.59 for a glass of water. [Lawd] We get the food, and I kid you not, something was wrong with E.V.E.R.Y.T.H.I.N.G! Everything! I send back my daughters chicken fingers because they were still cold to touch on the inside and the batter was wet. The waitress comes back with the manager, and he tells me that I ordered a certain kind of fingers, that's why they were like that [lol exactly what I was thinking] so I tell him that they were cold in the inside and the batter was still wet, he turns and says oh she didn't tell me that. Ok Long story short, meal sucked, service was HORRIBLE, we came in around 7:30, didn't begin eating til after 10, and they couldn't get the receipt to print so they wanted us to use the little kiosk on the table, but get this... they couldn't find the one for our table! Let me just tell you, Chili's has always been one of my favorite places to just go to when I don't feel like cooking, but I can promise you that I will NEVER, EVER go back to this location. If you're smart, you'll stay the heck away as well! read more

i gave a 1 star because it's veteran day and they are making people wait 30min in a restaurant with tables open to be seated. the longer they wait the more people are coming thur the door. its going to be a 2hr wait before long. on top of that they put me at a high top that was free when i first got here 30mins ago. food took 20 more mins. and all i had was soup&salad. they got it going now. might not be a 2hr wait but 30min for sure. this young lady came up front named ne=ne. she is moving things along very well so imma change my 1 star to a 4 star she needs a raise. read more

Here in MY local area (I live in McDonough,GA) we (my wife and I) "only" dine @ YOUR StoneCrest Mall, Georgia location. Reason being; YOUr two (2) locations that are closer to us (McDonough & Murrow) do not provide us with the quality service and food that YOUR Stonecrest Mall,Georgia location provides!!!!! The staff and food there "are" always GREAT!!!! read more

I gave one star only cuz i had to but this restaurant sucks so dnt waste your time.firstly there were only a handful of pple there this night and we sat in the waiting area so she could find a table smdh then my husband and i order tito's punch an adult drink and was brought to the table one strawberry lemonadenext we order cheese dip he didnt bring chips then i asked for water which i never got.we waited 30 mins to order and our food took like forever 45 plus mins,then when it came he only brought one plate with 3 pple waiting on their food so after that we asked for our ticket because we had a enough.we asked for the manager and he didn't say one word when he cane to the table jus stood there looking crazy so we paid a 25 dollar ticket for our drinks and chips and cheese and they missed out on a 100 dollar tab with our entrees included due to lack of customer service cuz he never even checked to see if we needed anything we had to flag him down jus for straws after the drink mishap.if ur hungry go somewhere they care about service because its clearly not here. read more

Everything about this place reeks. Slow service, excuses all around, bad mixed drinks, overall dirty place. Received an 89 restaurant score. Sad there isn't a real management team. Could be way better. Missing an opportunity. I'm done! read more