I put in an online order at 4:53pm I put it for pick up at 7:30 here it is now 8:38pm and barely receiving my order because turns out they never received my order. Sean then comes out to tell me that the order failed. Thank god I put my order to pay at restaurant other wise I would of got stuck with waiting for my money to be returned. Also I was never notified that my order was canceled. So I had to put in my order there and wait another 30minutes to have my food ready. I told Sean they have the worst service ever and he smiled and said have a nice day, so Chili's doesn't really care about customer service or to care to improve. Here I thought I was choosing the right place to celebrate Father's Day at the comfort of my home. read more

I went here Jan 3rd 2016 Sevice was pretty good until we were done with our meal and our waitress seemed to dissappear. We waited a while for her. We had to ask the hostess to get our bill. Food was good. I ordered the Classic Burger. It was good. The fries were nicely seasoned. I only go here about once a year. I might be back. read more

Worst service ever. Nobody knows what they're doing and they're all running around like chickens with no heads and couldn't do something as simple as bringing my daughters drink. Never again. read more

The worst place in Los Banos. Food and service are terrible and management does not even care. Have had at least half a dozen bad experiences there. read more

Pretty nice improvement. I came to this chili's when it first opened and it wasn't the best. Service was slow, food was cold, and nobody seemed interested in the customers. Coming back again though, wow! Service was on point, quick and frequently asking if we needed anything, automatic refills, and the food was awesome! It's a chili's at the end of the day, not the best, but the service makes it worth it. read more

Had the 2 For $20 dinner. Ordered: Texas cheese fries Explosion Salad Fried Shrimp The fries were awesome, the salad was OK, the fried shrimp were gross They were under cooked, all of the batter fell off and they tasted freezer burned. read more

Took my Mom there for the first time and it was okay but not great. My order came out wrong and it took long about 25mins to come out. Visit during afternoon and less then 20 people in Restaurant. I will return back and hopes it have a better experience. read more

Server Jessica was inattentive and it wasn't busy at the time we went in. We sat and waited 15min before she approached us and to take our drink order. Came back 20 min later to take our meal order I looked around only to see her in the back laughing with the cooks ‍ she came back around not to us but to the bar starts flirting with some guy at this point I knew we had lost her lol She messed up our bill and when asked her to correct it she had an attitude. We tried communicate with her that error is her fault and not ours. Of course she didn't want to hear any of it. She got really upset to where her breathing got heavily and started losing it,gave more attitude to the point where the manager had to step in. And ask her to leave the area. Clearly Jessica needs to move on to another job read more

The service was okay the waitress was friendly but when i got my burger the meat wanst cook all the qay.. the meat was still red and bloody and pink.. i kind of upset read more

Chili's - The serivece was okay.. but not meat was not really cook.. the waitress was very nice and friendly - American Near Me - Los Banos, California

What a let down.....Chili's really has lost its standards. Paid $13 for a burger that was mediocre at best, the sad part is it took 45 minutes to make that... comparable to a drive thru burger that cost $4. Thought they couldn't mess up on drinks....wrong! I ordered a draft beer and they bring the wrong one twice....this Los Banos location is the worst, and Chili's really needs to do something about it...I guess they just don't care anymore read more

A typical restaurant that serves what I call "Factory Food." My results with Chili's is hit or miss, mostly miss. Twice when I've ordered the rib, they were cold. Back they went and 15 minutes later they're back and they're only slightly warmer. Had to get the manager to straighten it out. Won't be back. The waitresses tend to be scarce at times; busy in the back and neglecting customers. They got 2 stars for the good deserts. read more

The food and service was fantastic! The hostess wearing the Loteria mask was very sweet. My girls forgot their face masks and she was very kind to give them one. Thank you! read more

Worst Chilis ever!!!! Horrible service!!! Our server was slow and pretty much non exinsistant, she was busy flirting and sitting with these other 2 guys in the bar. People came in never even got greeted by a hostess and walked out. My girlfriend had to chase our server down to get a refill of ice tea. This Chili's needs help!!!! read more

We stopped by here Sunday night 3/3. Our waitress was nice enough, but definitely looked overworked as she ran from table to table. Our food was slow to come out, and was mediocre to poor- my friend's enchiladas were overcooked, my boyfriend's salad was wilted, and my shrimp tacos had the wrong tortilla choice plus looked like they had been sitting for a while. We were starving so we ate it anyway- big mistake! I am currently writing this on the toilet, and my boyfriend wasn't much better. Never again! read more

Went with my son. I worked at this location for 2 years when it first opened so I know the ends and outs and don't hold high expectations at chain restaurants. I had the ancho salmon, broccoli and corn, my son had a quesadilla and fries. We sat in the lounge only one server and the bartender. it was semi busy due to sunday football. They handled it well..service was a little slow but the server had several tables and I'm patient. Food was hot and good. Side note: I will never forget the day i was bartending day shift which means you get the lounge and have no control over customers seating there. We cut most of the staff bc it was slow. We didn't know it was jr. high grad day. I got slammed with a table of 15, 12, etc. full lounge all at once post graduation ceremony. I had to serve the entire lounge food and drinks, multiple virgin strawberry daiquiris (blended drinks and kids are a bartenders nightmare) plus making drinks for the entire restaurant. I had nightmares about that day. The customers felt so bad for me being completely overwhelmed they still tipped me good. My point is...be nice to your servers sometimes things are out of their hands as long as they are polite..tip well read more

The service at this place sucks assholes!!! Takes 30 minutes to get an alcoholic beverage! They bring half the food out in a party of 10 then 40 minutes later they bring the rest of the food. I will never come here again and tell everyone I know about how horrible and shitty this place is!!!! read more

I'm coming from Lancaster to the Bay Area with my family (family of 6) and of course we have no choice but to stop and eat in Los Banos so we stopped at chilliest the food was very ok but the service was terrible our server Esmeralda was very unprofessional flirting with my husband really???? Then had an attitude when I'd ask for napkins and walked away when I was in the middle of talking just very rude I was quick to catch her name on her shirt I couldn't wait to write a review I spoke with another staff member about her behavior and she mentioned shes always bringing trouble into the job site GO FIGURE! This is suppose to be a family friendly place I wouldn't put it pass her if she put something in my food!! So I just ate off my husbands plate since she was so into him! I hope they get better staff because your not always going to get a nice wife like myself! read more

I hope they consider hiring new employers and managers. Unprofessional,rude,lack of courtesy

This is our local Chili's and never fails to please with excellent service & great food for all the family. Personal favourites include the entire Margarita collection and the Fajita Trio. Highly recommended if you need a meal in Los Banos read more

Save your money and don't go here. Worst customer services ever. Our waiter was rude and un-attentive.

We tried Chili's again. The food was good,bartender was great! Our server was HORRIBLE. I had to ask the manager for assistance. The waitress would walk right pass us. She kept telling us, "oh I'm sorry, I forgot." At one point we asked her for the second time where out magarita was she forgot again. When came she was all omg I'm sorry I forgot it, let me go get it. My husband told her I went to the bar to get one and she said,"oh good, I don't have to get it now." It was my mom's birthday dinner. Really wish our service was better. read more

The food is hit and miss with this place but can be great some nights. But the service is so bad. We have tried to give this place a shot many times just to get disappointed. The last time we went we waited 20 minutes for the server to come over and then she forgot our drinks so we just left. read more

Horrible service. It took 15 minutes for them to ask for out drink orders. Another 15-20 minutes for them to ask for our food. Another 15 minutes for them to bring our food. My cousins quesadillas was cold. We also had 2 different servers and the manager serve us. They had a lot of items on the menu that was not available because they ran out. We also had to call for a server to refill our drinks every time because our server didn't check on us. read more

Horrible service from the bartender. She was a hot mess. Yes, we did a quick change after work and yes, we might not have been gussied up, but it was our birthday week and we wanted to grab a drink together I don't think I'll ever go back. VERY RUDE. Shake your sparkly ass somewhere else. read more

The worst fucking customer service ever water tasted like shit and their food was a knock off from Quiznos and BJ's barbecue tastes like tapatio but the ranch tastes normal read more

We just ate there for lunch. Our first time here, although we live here lol. When we stepped in we were unsure if we were to wait to be seated or to seat ourselves. Luckily, a kind waitress spotted us and promptly ushered us to our booth. Unfortunately for us our booth lacked the cleanliness we expected. There was something that looked like soft moist food particles on the seat my son was about to sit in, and the table top was sticky. The waitress heard my son tell me about the food on the booth bench but just stared absent minded at us. She also herd him complain about the stickiness of the table but, just sat down the menus and left. The food was just as good as a dennys. What do you expect from a chain restaurant, really? The menu in my opinion is on the small side. I ordered the old fashion burger with cheese and it was ok. I had to request onions for it. I thought it came with them? It was a tad underseasoned, but decent. All in all, a decent place for a decent burger when you get tired of all the fast food and taco places around. read more

This location is an absolute joke. The only good thing about it is that you get seated quickly. The waiters are slow, when they do arrive they're short with you and aloof, and the quality of food is poor (even for a chain Chili's). Definitely never going back. read more

The restaurant in Los Banos appears to have gone way down in cleanliness and in the food. We ordered the quesadilla explosion tonight, the Deliver dropped part of the quesadilla on the floor and said she be right back with the replacement, by the end of the meal I had to remind them and it finally arrived. The chicken was raw or newly raw On the salad. read more

Came in and sat down at 4:20pm and by 5:11pm had to pay for our drinks and walkout cause we still had not gotten our food, and 2 tables that sat down 10 minutes after us were already eating their food. Horrible service!!!! I rather go to Carl's Jr next time!!! read more

Have never been to any of the other location's but did enjoy what I had & look forward to trying out much more of the menu.

2nd visit here. Truly wanted to like it. But to start, Terrible service. Prepare yourself to wait a looooong time for anything you need. I mean ANYTHING you need. Food, Refill, napkins or the damn check. When the food finally arrived, I only wish I had not waited that long for it. Truly a sad place to dine. read more

Went to Chilis last night with the family. Food was great but the server wasn't very attentive. I saw her standing around a lot whilst we were waiting for refills. We had to ask for napkins and utensils because we didn't have any at our table. I wasn't very satisfied with how everything went yesterday. However, thankfully the food was good. read more

Food is excellent. Service is ridiculous. Waitress almost never came even though it was 1:40 in the afternoon... Fries were finally brought after my sandwich was completely gone and waitress said it was because there were none when my food was ready... read more

There's gotta be a reason why we always have the worst service when we eat at a Chili's. The food is always good and love the chips but the service always stinks no matter the city it is in! When I go to a full service restaurant I do not think it is necessary to stand up to get someone to go find your server and I should never have to ask for my water to be refilled!! And if the kiosk light is blinking red maybe that would indicate it doesn't work so don't just assume we will be paying that way! Just saying!! Will we ever learn?? The chips keep drawing us back! read more

I absolutely love this restaurant. Any time my friends or family want to go out and eat and they ask where I want to go, I always say Chili's. I love the food, I love the service, and I love the atmosphere. When there's a good game on it's such a blast. I would seriously eat at Chili's every single day if I had the means to. read more

I would like someone to call me regarding a $1.99 Table Entertainment charge on my 7/8/16 receipt 559-907-9909

We go here over everywhere else in town. The food is consistent, the staff is awesome, and we love being able to pay without having to wait for a check. read more

I just enjoy this place a lot with friends, family & my boyfriend. Their baby back ribs are the BEST & I'm addicted to their bottomless chips & salsa. I also love the Cajun pasta & the fajitas! yummers! Great place to hang out w/good food to enjoy. read more

Picked up food to go. First of all I was on hold for 20 minutes. Hung up and called back. Ordered right away. When I arrived, it took 15 minutes for someone to even acknowledge me. Order was not right. Nachos had no jalapeños. No salad dressing for the salad and they forgot the water. What a joke! read more

Meh, I've been here a few times and they're just not as friendly as the other locations. The food is ok, it's a chain, but our chicken strips did come out undercooked. They were a little cool inside. It was the last piece, I was full, and didn't complain. The bathroom floor was dirty and that hallway floor looks like the only sweep it and don't actually mop and clean it. I probably won't visit this location when I'm traveling through. read more