Stopped in for a happy hour drink and to dine this week. Have been to this location in Macedonia many times over the years. Always has been one of the highlights of my trips...not this year. Went in after 3 pm and was told happy hour was only for people sitting at the bar. Never have I heard of that before. Makes no sense....what do you have happy hour for a few customers and unhappy hour for the rest of your clients? Ordered both boneless and chicken wings with bone in. Took forty five minutes to get the order, and was presented with two orders of boneless wings....which the server knew was wrong the second she put it on the table. So, she told me she would get the fresh order done with the bones in. Bit into the boneless wing and it was, at best, barely warm. It must have been sitting in a cold breeze in the kitchen or something. Not good. When the other order of wings came, I took one bite and almost yacked. The chicken inside was not even slightly cooked. It was pink and there was a shiny gel on the bone. Server apologized, which was nice but hardly fixed the issue. It was food poisoning waiting to happen. No offers to help remedy the situation. Got the bill (no happy hour pricing) and left......and chances of going back are pretty slim. Something very wrong and different going on over there, because for at least ten years, every other dining experience has been great. Going forward, it's a definite place to avoid. read more

I looked other feedbacks about this. So much bad feedbacks for this year, 2016-2017. It makes me feel concerned but I tried to encourage myself and was very curious to find out how's chili's than ignoring it. I admitted.. right now, this is improving much better. They have super nice servers. My friend and I travel to Rochester, New York from Nashville, Tennessee. That's where we stopped at Chili's and take a rest little. Maybe both of lunch and dinner time won't hurt. Believe me, you can go there and enjoy! This service is excellent. The food is extremely delicious. I don't see any problems on food. My friend and I are so satisfied instead of complaining. I recommended you go there and eat this! ; ) Thank you! PS: you are best! read more

Chili's - Tex-Mex Near Me - Macedonia, Ohio

The food was delicious me my son and my mom went out for dinner and we had such a great time but the service was good but not perfect. When we ordered our drinks it took 7 min usually it only takes 5 max but we had a good time and the food was delicious. read more

I was seated at the bar bartender came up to me and said are you ready didn't offer me a menu.... I ordered the boneless chicken tenders... Save old and soggy not crisp and fresh... Though worst boneless wings I have ever eaten.... Then the bartender brought me my change left it on the counter... I was finishing my beer and she came up to me and said... "I'll bring you some change"... I said... U already brought me change... No one asked me how the wings were.. greeted And spat out... welcome to corporate America read more

I usually love Chili's but this visit was TERRIBLE! We ordered an appetizer- chips and queso. The queso tasted and looked like hamburger helper. It was also very cold. For dinner I ordered the Chili Burger. However, I didn't get chili on my burger, it was sloppy joe mix. On top of everything our waitress was rude and our drink glasses weren't cleaned. See pictures attached. I hope every one else has a better experience! read more

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I'm giving it 4 stars because our server was a DOLL! Very attentive and gave us suggestions. Other positives were some meals were very very good including the Tex-mex bowl and the combination platter. Yum! Generally food is hit or miss. Sometimes so good you can't believe you haven't been here in a while and other times nothing to write home about. Today's visit was 1/2 and 1/2. They didn't have pineapple on the Caribbean salad that was ordered and they advertise "fresh hand cut pineapple" in the description. Mama D wasn't happy-seeing as that's the reason she ordered the salad. It's like ordering a mushroom burger with no mushrooms! :( she mentioned it to the server who said she'd go get some and came back (expectantly) and reported that they were out. The manager came and apologized and then said he could have easily gone to the store next door for pineapple but he was too busy to. Appreciate the apology, but you should rectify a mistake with more than words sometimes, especially since it was an $11 salad! Bottom line: We were glad we had a gift card. We'll be back because sometimes it's great, but we left sad today. read more

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It's always a hit or miss with chili's. Their menu isn't too unique to begin with and nothing stands out as their best meal. Last few times we went our service was good and our food was okay. This time though our service was pretty bad. Our waitress was in training but she came and took our order and we never saw her again at our table. She kept looking from a distance at our table but never came to refill our drinks or give us plates for the appetizer. We waited about 30 minutes for the appetizer and another 15 for food. Not once did she come update us on the meals or ask if we needed anything. We had to flag down a host and ask them to find her. Finally when she came she was very apologetic (seemed like she had forgotten about our table) and refilled out drinks, but then she proceeded to neglect our table again! Our food was cleared and we were waiting for our to-go order that we had placed as soon as our meals had come out...we waited 45 minutes. And we had to flag down another host to have her check on the meal and she brought it out immediately implying that it had been sitting there for a while. I should have spoken to a manager but I hesitated and I regret it. We were very polite and very patient with her so there was no need to receive that type of service. Anyways, that's my story! And I'm not too picky about food or service. It has to be pretty bad for me to complain. read more

Chili's - Tex-Mex Near Me - Macedonia, Ohio

My family decided to stop here for lunch, of course without my vote but it was eh for me. One, I wasn't hungry, two I wasn't up for chillis, three I'm just tired from riding in the car coming from New York to Midwest. I've been snacking in the car for every hour or so and I decided to order a chicken salad that I didn't even touch. I should of been smarter and not order because I did end up throwing out the salad because it got warm since it was so hot out and the smell was seeking through the whole car. Nonetheless, our server was nice and very friendly and quick! And I love that type of services! Well, it sure was busy during lunch hours! But everyone was with their family and were eating so that's always a good dining! read more

Chili's - Chicken salad - Tex-Mex Near Me - Macedonia, Ohio

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Had lunch here on New Years Day. How can a salad, tostada chips, and a pop cost $18.50? The waitress was great, but man, the cost is outrageous. read more

I've never had a bad experience here. The food is always good as is the service. It does seem a bit small for a Chili's but that doesn't affect anything about why you're there. read more

My family of five has gotten curbside from Chili's many times in the past year. They have been consistently great . We have had the opportunity to eat in the dinner room and it was also great ' read more

My family and I stopped here on our way home from cleveland. The hostess's were so nice, they did mention they weren't sure what was wrong with the kitchen and why we had to wait. Our wait was only about 10 minutes, which is totally fine, but I found it strange they said there was something wrong with the kitchen. The waitress seemed a little flustered, she said we didn't have any silverware yet because there was none prepared and she have to go prepare some, but she was very polite. My son's grilled cheese looked more like a plain cheese sandwich. I ordered the Honey-Chipotle Chicken & Waffles, which was tasty but lacked a lot of sauce so the waffles were rather dry. Overall the food was decent, service was decent, but I probably wouldn't go back. read more

If it weren't for the fact that I love their salad dressing, I'd probably stop going here. Maybe I need to stick to just salads!? We used to love Chili's. Yeah, I know. A chain. But seriously, that citrus balsamic dressing is da bomb. The problem is that it's become very inconsistent. On our last two visits, at least one of our plates had clearly sat under the heat lamp for quite some time, as the plate was searing hot, and it was not a dish that may have been thrown in the oven to melt cheese or something. This time, I had some bad, brown lettuce in my salad (eew!), my daughter's ribs were incredibly dry, and yet again my husband's plate was super hot and it was clear that it had been sitting. I want to keep coming here, but I'm just not thrilled about the current menu, and the inconsistency in service and food...I ain't doin' it. read more

We frequent Chili's occasionally, but on the last visit we were disappointed with the food. We ordered hamburgers and they were GREASE soaked - not meat juice, GREASE. I removed the bottom of the bun, but it was disgusting to look at. I could have squeezed the fat out of the burger. We ate some fries and left. This review got 1 star because our waitress was very nice. read more

Ordered a bowl of chili and I was very disappointed. What I got was a cup of thick disgusting salty bottom of the pot whatever you wanna call it. I do not recommend the chili!! I gave them one star so I could post this review. read more

The ever changing menu ensures if I ever do find something edible it will be gone in a few months. Great staff but the food is poor. Stick to the appetizer menu if you must eat here, chicken and waffles is ok. This is where chain restaurants go to die. read more

Stopes by after a day if shopping at the outlets with my fiancée. We had guacamole, salsa and chips for an appetizer which was good, not outstanding, but solidly good. We both ordered some variation of the chicken enchiladas that came with rice and black beans. Both entrees were good. Served piping hot and tasty. read more

Chili's - Chips, gauc and salsa - Tex-Mex Near Me - Macedonia, Ohio

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All of our waters had stuff in them. I order nachos and they were cold and soggy. They had them remade and they were awful. I'm not sure if they were upset that I sent them back. The service was slow and the employees weren't wearing there masks correctly. read more

Chili's - Dirty glass - Tex-Mex Near Me - Macedonia, Ohio

I've never been a person that sat at a bar to eat. However, The ladies that run the bar are amazing. Now my husband and I always try to sit at the bar. no matter how busy they are they provide a great service and are always friendly. we generally go at least twice a week. read more

When we first walked in, nobody was at the host stand. We waited about 10 minutes and someone took us to a table.

My most recent experience at Chilis was not great. Numerous things were just not going right such as their online ordering. It never works! After completing the order it always says something went wrong and to just call. Well great you just wasted 10 min of our day! So then my husband calls to make our order for pickup. He called around noon and tells them the order is for 4:30 so that we can pick it up when I get done with work. I show up at 4:30. The guy at the to go counter seems completely confused. Maybe he was high as it was 4:20? Anyway I tell him I'm here to pick up my order. He asked for my name and phone number. I tell him. Then he says " so what do you want"?! I'm pretty sure the look on my face was utter shock... I tell him my food? Now he is really confused which is fascinating since this is a restaurant.... eventually he says oh ok here is your food. Which is sitting in a bag right beside him. I get home and we sit down to eat. 1/2 the food was missing and the rest is as cold as could be. My chicken literally is as cold as a refrigerator. I'm assuming they cooked the food when we ordered it and then just stuck it in the fridge... I didn't even bother caller because I'm sure the dude would have been even more confused or high or whatever kids these days do. I'm done chilis. Hire better employees and maybe do drug tests? read more

Ok. so,I am not a big fan of chain restaurants but some family members wanted to meet here for lunch. I ordered the lunch chicken fajita special and doggone it, it was really good. The chicken was tender and juicy, the fajita veggies were caramelized and delicious! It was plenty of food for lunch and I must say, I was pleasantly surprised. Our server was really great, kind, quick and patient. The receipt said his name was Creeps (guessing this is a nickname) and he went out of his way to make our lunch a pleasure. I will be back! read more

First time going to a chilis. We came from an hour away. Every ordered was amazing, fast service and Server was amazing .

We enjoyed some of our meal. They had one of those table tvs and it had some specials. So we tried to order some specials but they were only for people physically at the bar - well then why put them on the table? That's OK. So we ordered margaritas and waters. The margarita special was great but the waters had little floaters that looked like pepper and mine had a hair that was like an eyelash. They replaced the waters and we are sorta easy going and we dont make a scene and that was the end of that. We ordered chips and salsa which was tasty and.... onion petals. My husband ordered a buffalo chicken sandwich and I ordered the fajitas. They were OK. But for the hair... and it was slow... 2 stars today. read more

They have Heineken non-alcoholic on the menu but when I tried to order it, they said they don't carry it. How stupid. The server didn't offer any alternatives, or seem to care. I'll not be returning. read more

I went here with some coworkers for lunch around the holidays. I hadn't been to chili's in many years. I was pleasantly surprised by how good of a deal the lunch combo was. The chicken bacon ranch quesadillas were flavorful, chips and salsa were average, and the salad was small, but flavorful. In my opinion, it's a good size for lunch, and I would definitely return again to try different menu items as well! read more

3 hour wait for a food pick up. Plus the order was wrong. Many restaurants need business right now but this establishment doesn't appear to need mine. Terrible service. Do not recommend! read more

The greeter had fire dance moves.but our server was excessively late with everything pertaining to our table.the manager had growl power.

The Food was pretty much what you'd expect it to be. Pretty salty and not very high quality meat. The ribs made me feel a little nauseous, but the toilet paper was surprisingly thick for a chain American restaurant so I guess you take the good with the bad. read more

Poorly staffed. Never saw a manager in the hour and 40 minutes we were there. We were never asked if we wanted refills. I got my own to go box and had to ask for our check. read more

Usually I have a really good experience at Chili's but today was not that day. I ordered online like I normally do and went to pick it up. It wasn't ready which was no biggie. The very nice lady beings out the bag and half of my order is missing. I try to get her attention but failed so I hobbled in( I'm in a walking boot from a foot injury) and let her know that I missing my the other half of my order and the condiments that I requested online. She was nice and went and got it for me. She apologized and I left. I got home and opened the box and my quesadillas looked like my five year old son made them! It was just chicken and cheese even though I specified that I wanted onions and peppers. There is boxes that click if you want this. A few of them didn't even have chicken in them just cheese and they were warm almost cold enough that you knew they might have been sitting even though it wasn't ready. Now for a Saturday evening, I was surprised that they were not busy so I was confused as to why my food wasn't ready just to be warmish. Like I said, I usually have a pretty decent experience but last night wasn't so good. Let's get back to the standards I know you have Chili's. read more

Chili's - My cheese and chicken quesadillas minus the peppers and onions that I requested. - Tex-Mex Near Me - Macedonia, Ohio

Chili's has so many fond memories that are reflected in Stars #4 and #5. It all started many years ago with the chili's near my high school, and continued through there. While on a business trip, I had to stop there for dinner because my mignon had never experienced Chili's. As his boss, I felt obligated to expand his mind, just a little. Their Endless chips and salsa are my favorite meal - i could literally eat just that for dinner. The Oldtimer burger is amazing and their fries are some of the best ever. Their healthier options are pretty good too, while on the road, I can always count on the salmon and broccoli to be delicious. The margarita grilled chicken and tortilla soup are other favorites, as well as the chicken caesar salad. And how can you go wrong with potato skins?? Anyways, I would be remiss if don't mention how great the service was at this particular Chili's. JJ was awesome, friendly and attentive. I don't think my chips or soda ran dry at any point during the meal. Thanks JJ! read more

Love me some Chili's Place is very nice great service and very friendly Beware around dinner 6pm or so this place usually you wait to get seated. When I visit this is how I roll: Waitress comes to the table I will have a Presidente Margarita and an order of the classic nachos please. Waitress comes back to table SIr are you ready to order Well I am still deciding can I have another Presidente Margarita please, while I mole over what I am craving from this menu. Waitress comes back to table I believe I am ready..........I will take the Ribeye with the loaded mashed potato's and steamed broccoli..... And please bring me another Presidente Margarita while I am waiting Then when my meal comes guess what else I am going to have. Yes the very awesome Presidente Margarita Love me some Chili's................ And yes they have the killer 2 for $20 deal everyday!!!!! Check out their menu here: http://www.chilis.com/EN/Pages/menu.aspx read more

I eat at many Chili's while traveling on business across the country. By far this is the worse Chili's I've ever had the misfortune to eat at. Not only because of today's visit but based on past visits as well. I don't expect great service when going to places like this but I do expect at least a minimal amount. On today's visit the food was so so. When my fajitas came out they did not provide the shells and sides. I waited five minutes and had to remind the staff before I got those. Because I got the 2x fajitas, I later asked for more shells. The server said she was on it but in reality probably forgot the second she left my table. They never came. I'll not be coming back to this place. From piss poor service to uncooked burgers the risk is too high. I was taken for $45 and shutter to think of the great food I could have made at home with that money! read more

Tami, our server was unable or unwilling to provide a well-thought wine pairing so my dining partner asked to see the sommelier and was informed none such gentleman was on staff. Ordered a Long Island Iced Tea instead and was unable to procure a label listing on the types and ages of the liquors used in its preparation. The ice seemed to have been made with unfiltered 'tap' water although, to be fair, I did not have it tested as the circumstance prohibited such thoroughness. I ordered Big Mouth Bites hamburger sandwiches which were small. I did receive four of them on my plate and that hinted to me that plate size was dictating burger size. Since this menu item promised four hamburgers instead of a lesser quantity, it appears the proprietors opted to make them smaller rather than to increase the plate size. I did not complain, I simply ordered more burgers and made sure that each was of a suitable size. The Hatch burger had canned chile peppers on it and it was the best of the lot. I took a lot of food home in a styrofoam container but discarded them into my neighbor's yard because the items aged poorly in the trunk of my car. I considered disgorging and ordering a pizza but opted to let the meal stand as eaten and watched television. I spent this part of my evening alone which I attribute to my choice of restaurant or possibly my decision to speak with my mouth full. At times, smallish pieces of food were expelled onto the tabletop. My passion; my curse. read more

Yeah, I know it's a chain restaurant with average food and average "everything"... Usually I wouldn't even review it, because they are all the same but this was decidedly worse. I eat at Chili's, Applebee's, TGIF's, etc... occasionally and I am never really impressed, but mostly satisfied because like all chains, you usually know what you are getting and have expectations that are average. This was below par.. I was the first customer for lunch. The server/bartender was "phony" friendly, and the whole staff was talking loudly about their personal lives and generally being obnoxious. Soup was as expected... Then the burger came out..... Working in a restaurant 9 years definitely made it evident that the meat was precooked, and left in the fridge overnight or longer and then was attempted to be cooked again. It was actually hard on the outside and pure rubber inside. The bun was grilled and black charcoal burned on one end... I almost never send food back, but this was inedible. They made another one and the manager said they had the grill turned too high... Not true but I know they couldn't tell me the truth... Haha read more

I went to Chili's Bar and Grill in Macedonia yesterday for my birthday with my family. The appetizers were great! Our entrees came out nice and hot. I always get the Crispy Honey Chipotle Chicken Crispers. The wait for our food was short. We had a nice waiter who was even willing to change the closest t.v. to a basketball game my family and I wanted to watch. I really like this restaurant. read more

Our server was very nice and attentive and wasn't afraid to give us advice on what to order. Exceptional service from Aiden! We really enjoyed the southwest chicken wraps and the onion and jalapeno stack as appetizers. The southwest burgers that my friends had looked and tasted delicious. I had the ribs and steak and I was very impressed as they were well seasoned and cooked perfectly! The loaded mashed potatoes were amazing as well! Great job Aiden and Chili's!!! read more

I am a regular here and have generally had better experiences than noted in the other reviews; ask for Jeremy or Mary or Adam, for example, and you'll be very well served. The food is usually very good, though on rare occasions something will miss the mark (such as the salad lettuce being a bit frost-bitten or the burger being not quite as ordered); however, they will fix these things quickly, so give them a chance. A good place for lunch as chains go, and I'd certainly rank it above Applebee's across the street, and a notch above Red Slobsters and Olive Farten's, for example. However, the menu is, as the name suggests, very southwest-centric, so it that's not your taste then your choices will be limited. Just know that you are in a casual chain restaurant and don't expect miracles: it's food, dude, not cuisine! Very friendly and reliable staff on the bar side--I'd recommend that area for consistency over the restaurant side. Free newspapers and wifi (though occasionally it craps out). read more

Restaurant is extremely dirty. Floor not clean and women's restroom not clean also. Server was good and the food was decent but cold. Will not be returning to this Chili's. read more