Went there on a Wednesday to have dinner. Got there before 5pm. Waitress took our order within 5 minutes. Side salad came right out. Over the course of 50 minutes, not less than 6 other groups of people came in and sat in the bar area where we were. At 540 i asked where our food was and pointed out that everyone who came in after us had all gotten their food. At 5:50, still no food. Got up and walked out. We have been eating here for two years with zero issues. Probably won't be back. read more

Save your money! Go anywhere else! Food was over cooked, tasteless and wasn't very good.

Our server Cassie was amazing very attentive, and humble. Great personality and customer service!!! would recommend

Service was wonderful, we literally got our food and drinks within ten minutes of sitting down. Place was packed, ambiance was wonderful, and cocktails were flowing. 10/10 good time, would recommend. read more

I was here twice in two days and this place made quite the impression. The food was good and the service I had tonight was better. Our server Kristy kept our drink refills coming and had our orders put down perfectly. I was incredibly surprised and impressed when our dinners arrived before we had finished our appetizers which didn't take long to arrive either. My Dad really enjoyed the music playing which made for a nice ambiance to our meal. If I had to nitpick anything I would have appreciated the server who gave me my desert had warned me the skillet would be so hot to the touch but I wouldn't call it an incident. Definitely coming back here in the future. read more

me and some of the guys were here on a work trip and this place is awesome. Aubrey our waitress was amazing and was very attentive to our food orders and was all around a great person with a great attitude. wish all waitresses was like her. read more

Arrived approximately 8pm. Sat at a high top in bar. Only one bartender/ server for entire bar and outside area. Waited 25 minutes to place order. read more

I love this place for many reasons the wait time was mid but the burgers are some of my fav foods ever and other stuff like fries are also amazing read more

The service was good, place was clean, but the food wasn't good at all. I ordered the fajitas, by the time my order arrived at the table the other 3 people in my party had finished their meals. Tasted terrible and portion was small. I had to ask for lettuce. I won't go back to this Chili's. Waste of money. read more

Came here yesterday and split a sandwich with my mom, good thing because half of this and it still looked like a whole burger. It was ok, bit greasy of a bun and my mom asked for a box which our waiter brought but than he took my moms food away which we didn't notice because she was showing me something on her phone so.. that was a waste. When we first arrived we asked the soup of the day, the waiter was nice enough to bring us a sample of their tortilla soup but it was a bit unappealing after he mentioned how they often reheat it and serve it to people again the next day, ick. read more

Chili's - Chicken Bacon Avocado Grilled Chicken Sandwich - American Near Me - Martinsburg, West Virginia

been coming to this chillis once a week no more after tonight. Katie what told manager told her everything came out at once was cold she didn't say anything. took the food charged me for the drink the waitress got smart with me and run her mouth little blonde has no business being a server. she rude and ignorant worst experience ever had in chillis. read more

Always a great experience. Great food and wonderful service!! My son loves the lava cakes and the staff usually knows exactly what and how he wants the cake. Straight from the fridge. read more

We don't go here often, but my boyfriend and I recently saw the new honey-chipotle mozz sticks, so we wanted to try them. They warned us of a 20 min wait, once we got sat we got our drinks from our waitress Lauren, and for 32 min we sat there and she never even came back once to tell us she was busy and would be with us shortly, nothing. Tried to give it the benefit of the doubt, but watching the waitress take care of everyone else around except us is ridiculous and absurd. She wasn't even speeding around her section as if she was busy, walking around slow, stopping and talking to the same table every couple minutes, with just a complete disregard for everything else going on. If you are going to work in service people are paying you (a lot of money in this generation) to be serviced, not to be stared at for 32 min. read more

Our waitress was phenomenal, I wish we had gotten her name. The restaurant was close to closing and the staff was very friendly and welcoming. Good quality was excellent. Best Chillis we've ever been to. read more

We used to go here once a month. The last few times, the service and food has steadily gone down hill. 15-20 minute wait for a drink from the bar, appetizers and entrees coming out at the same time etc. this last time was the the last straw for us. half of our order came to the the table. 25 minutes later, the other half finally came. Our waitress would disappear for 10-15 minutes at a time (restaurant was not busy at all and she only had one other table in her section). My daughter's chicken tenders sat under the heating lamp for so long that they became too tough for her to bite and she had to tear bites off. When the rest of our order came out, my meal, chicken, was raw in the center. My wife had ordered a burger - no pink. Her burger in the middle was completely raw (not just pink, completely cold and bloody). 40 minute wait and both plates had raw meat. We couldn't even find an employee to send the food back so we just checked out using the table tablet and left....unfortunately for us, both my wife and I became violently sick after just eating the small portions of our meals (before we discovered the raw sections). It's sad because we used to like this place and it's one of the few places that had a menu that we all could order from. read more

We stopped in late last night. We arrived about 10:30 pm. Everyone was upbeat, friendly and efficient. Our server was superb. Our food was so good The best mushroom swiss burger, yummy southwestern egg rolls, good potato soup, pasta with grilled chicken also very good. Desserts were large servings too. We will be going back!! read more

The food at this location can be inconsistent but the service is always great. I do not want to give away my secrets but Mike the bartender is the reason we keep coming back. His service is amazing and he always seems to be taking care of half the restaurant. We keep coming back because of his outstanding service. read more

Can't even get an order of chips and salsa right. Fvck this place. After several chances, I can safely say that this Chili's is the worst restaurant in all of Berkeley County. The staff could give two fvucks if anything is done correctly, and management is clearly too lazy to do anything about the constant losses taken by the sheer carelessness of its staff. When Applebee's is better than you, there's a problem. read more

Food is ok. Salsa and chips are the best. The rest of the menu is adequate. However this isn't enough to make up for the extremely poor service you receive there. I went there today around lunch time to pick up a carryout order. After standing at the entrance for what seemed like forever a man approached me and said JUST ONE? He directed me to another location in the restaurant to place a carryout order. Again I stood around waiting to give my order to someone, after a while I gave up and left. read more

We ended up going here a few times because it's usually the only place without a wait in the area. We were seated right away yesterday. Food was decent but nothing I would go out of my way to get again. Our food was delivered pretty much right after our appetizer which makes the sitting food get cold. Didn't care for the wings and everything else was just ok. Friendly employees though. read more

Chili's - American Near Me - Martinsburg, West Virginia

Service could be a lot faster barely any customers yet waited forever for food food is mediocre for the price

The usual chain restaurant fare. Food is ok. Atmosphere is fair. Service is what they're missing. If your going to this restaurant, do yourself a favor and bring a sandwich for while you wait. Almost brand new store. I'll chalk this up I To growing pains but at 1230 on a Thursday I think you would be expecting to have folks coming in to eat, right? Lots of other places right next to this place. Go there. read more

Chili's - American Near Me - Martinsburg, West Virginia

First off, I have never rated a restaurant with one star! The worst meal I have ever had! Started with a side salad. Cucumbers: skin really tough, inside mushy. Croutons were stale. Tomatoes were chopped? The rest, so, so. The dressing was good. I ordered the sirloin, medium rare, with mashed potatoes , not loaded, and broccoli. The steak came out well done. Yuck! The second one came out raw! Tried to eat the edge, but it wasn't a good tasting steak anyway. Weird taste. The mashed potatoes were horrible looking. Not sure what was wrong with them? Only tried one bite-Yuck! So, the broccoli-can't mess that up right? Wrong! It had no seasoning on it at all. Tasted bitter. I put the butter that was served on my steak??? on the broccoli. Still couldn't eat it. My husband had the Brisket Quesadillas. He told the waiter they were good but wouldn't go back because they were not great! The only positive was the service. Rodney tried his hardest to make things right. He was an awesome waiter. I didn't get charged for my meal-should not have, couldn't eat it! Should have looked at the Yelp rating first. We had a gift card and chose Chili's for that reason. read more

Chili's - Broccoli, mashed potatoes, sirloin steak - American Near Me - Martinsburg, West Virginia

I wish I could remember the name of our waiter! She was so delightful and attentive. I have to say that we have 3 small children so when we picked chilis we weren't expecting five star cuisine but a place that wouldn't boot us if we couldn't keep the littles at a whisper the entire time. We did have a great meal however! We ordered the steak, shrimp and chicken fajitas and were pleasantly surprised. Kudos to the kitchen crew! Chilis has truly stepped it up and we will be back! read more

Really great service and wings. I came in about an hour before they close. Sat at the bar and had some great wings. But more importantly a great conversation with Lauren. Who was my bartender and server. She asked me where I was from and going. And then I explained that I was driving back from Georgia. To my place in New Jersey. And I had drove down for my fathers funeral. I tell you what. She was so nice. And made my overnight stay/dinner. Such a comfortable experience. What a sweet lady. Note to management: You are very blessed to have this young lady. Working for you. So thankful that I chose this place. Over the other restaurants around the Hampton Inn. Thanks again for a great meal and a little relaxation. After a 10 hour drive. read more

Over an hour wait for food. Ridiculous. Took 20 minutes to get a drink. Then she ran away and we had to go find someone to put an order in. We had to ask for silverware. Twice. Forgot our drinks. Again... and...again. Salad cam with no Avocado. It was an avocado salad, lol. Blaring speakers on an empty floor. Just stupid. This once is Cro-Magnon. Avoid! Hated. Fire the whole staff. read more

Their burgers are fantastic. The food is always hot and delicious. The service is just fair. Wait staff seem to disappear for longer than average periods of time. They never offer drinks to go or to bag up the chips and salsa. I used to really enjoy that touch. We always tip our staff well but better when they seem to actually care. Restaurant is always clean. read more

Management is terrible and service is incredibly lacking at this location. Manager Ashely in particular has no idea how to talk to people respectfully or how to treat a customer well. Avoid this location, Hagerstown is much better staffed read more

This Chilis location is horrible. The only decent thing was out server, though as a server I would have been embarrassed to serve the food we received. The drink I ordered had to go back because it tasted like sour mix with a splash of grenadine. The queso dip was a weird color and had foam around the edges. The chips that came with it were so greasy it was disgusting. My sons chicken crispers were missing breading on large chunks. We won't go back, which is sad because it was ok when it first opened. read more

This is one of my local favorites. There are many chain restaurants in the area, this is the better one out of all of them. We always get good service and good food read more

Worst Chili's I've ever! I only gave 1 star since the food was hot, but that credit should go to the door dasher. The brisket was nothing but a giant piece of reheated bacon fat. My husband and I both could barely bite through it! It was dry and stale. Then to top it off, we both got double brisket on our ultimate smokehouse combos and they literally gave us 4 pieces of the thick fat each- total! Ribs were all fatty as well. What a waste of $65! read more

If you do not like margaritas like me...must try the Titos Vodkarita. Has the theme of a margarita but not the tequila taste. Very good. Chicken was very moist and the honey-lime vinaigrette was fantastic in the grilled chicken salad. What can I say about the Prime rib fresh mex bowl...OH MY GOODNESS. Heaven. The prime rib pieces were cooked to perfection. The dish had a very nice kick to it. I thought I was at a high priced restaurant in DC...it was that good. Service was awesome and the atmosphere was upbeat. read more

Friendly and incredibly quick service! Food was delicious as always! Also, because we are members, we were even comped our dessert and gave us to-go cups for our beverages. Our server truly went above and beyond, and put a smile on our faces after a difficult day. We will definitely be back! read more

Had a fantastic family night out and the entire table absolutely loved our food , it was cooked well , tasted flavorful and fresh, great work from the kitchen staff! , we also loved our waitress, Ashton . She was kind and personable , and always on top of our drinks . The manager also came by and helped about , they were both very professional with down to earth personalities... hard to find in Martinsburg! Great work guys . Thanks @Ashton read more

Chili's - American Near Me - Martinsburg, West Virginia

The recent changes to the Chilis menu have not done this location any favors. It's a new site, but the loss of some old standards from the menu have lowered the appeal. It gets points for upping the choices in Martinsburg, but the one in Winchester is somewhat better. read more

Brand new Chili's. This is a much-needed enhancement to Martinsburg's rather small selection of restaurants. It's not hard to find; it's right off Interstate 81 near the Walmart. There's plenty of parking. Our server was polite and quick. She knew the menu very well and offered insights on different food selections. My friend wanted to try the spinach queso dip for an appetizer. It was amazing.... warm queso with spinach and even a surprise of avocado on the bottom. It was paired with chips and even an additional side of mild salsa. I ordered the chicken and shrimp ($1.00 extra) fajitas. They were delicious! The portion size was much more than I was expecting for lunch. The seasoning on the chicken and shrimp was perfect and had just enough heat. The prices were fair and I felt like I got way more than what I paid for. I would definitely recommend and I will be back in the near future. read more

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New Chilli's! Busy for a Thurs night, but it's new. Loud inside. People were nice. Waitresses kept forgetting to bring things, but they are still getting the hang of it, and they kept our glasses full! A little pricey for what you get, imo, but it was prepared right and it was good. Ribs, chicken burritos, all were good. Drinks are good, like everywhere else like this. You can order right from the table on POS, and they keep track for you so re-order is way too easy! It's Martinsburg, and things slide quickly after a while at places like this, so I hope the food and service stay on point. This area needs more upgrades! read more

Chili's - Smoked chicken burrito! - American Near Me - Martinsburg, West Virginia

It's a Chili's, so not really any surprises. Typical casual dining fare. This is newly opened and the wait staff still seem interested in their work, which can be rare in the area. I think the kitchen staff does as well. Food came out as correct as expected at one of these places. Steak was a little under, but I like it that way. Not sure if it's worth the drive from Charles Town, but good enough if you are in the area. read more

Ordered a bowl of chicken enchilada soup for $5.79 and got three bites. Skimpy serving. Bowl full of tortilla strips. Server wouldn't honor school sponsor card. Manager apologized for the confusion and honored the card. Not a good visit. read more

Chili's - the 3 bites of soup I paid $5.79 for. - American Near Me - Martinsburg, West Virginia

I have tried to give this location several different chances hoping they get better. I have finally lost hope! The past 4 times we have gotten takeout they have forgotten things or got the order wrong. I called and talked to a manager and she was not friendly at all!! She did not even apologize! read more