Not sure about dinning in, but the portion size is laughable if you order take away. Order fires and you get about 10. The salmon was tiny and everything was just tossed in like garbage. Three times and you're out. Won't return again. I guess it's hard to find decent workers in the Martinsburg area. Too much drugs, aren't educated, and lack common sense. read more

I've have eaten here a few times before but never done car side pickup. The food was ready when it was supposed to be and looked great. It all tasted good but I ordered the shrimp tacos and they didn't even roll them individually. They just payed 3 tortillas in the container and put all of the toppings on top of them. My daughter got the Quesadilla Explosion salad. It was also very good but the put the hot grilled chicken and quesadilla on top of the salad and it melted the cheese all over the lettuce and wilted the salad. In the future if I ever order car side pickup I will ask for the quesadilla and chicken in different containers. But as a former line cook I would have done that anyway. Just common sense. read more

Food took forever. No apology on the delay or information on the delay. Their beef briquet is not for for a dog. Probably my last visit.

Should have known better as there were very few cars in the parking lot for lunch hour on a Wednesday. Service sucked. Had to ask for a straw, then silverware and then napkins. You would think they'd know enough to bring these items when serving drinks and food. Hate to see what happens when they are busy. read more

Went in the other night, had to wait 5 minutes to be seated. I then ordered what i did a month prior to that and was completely different and i was very unsatisfied. Was NOT what i ordered. Our server (Wendy) did not accommodate with us at all, but only gave us dirty looks and rude comments. About 20 minutes later our food came out but was wrong so we had to wait even longer to eat. Once we finally got our food "fixed" it was cold, only to mention i ordered the "triple dipper" i ordered boneless wings (naked), the cheese bites, and sliders with no condiments, they were still placed there and there was sauce on my food from when it was previously messed up. We no longer wanted to be there. Very annoyed with how we were treated and how our food tasted. read more

A tale of two burgers. It was the rarest of burgers it was the most over cooked of burgers. Can't you guys make a decent burger? I think not. The kitchen in this joint is just bad. Stay away! It used to at least be hit or miss, and now it is just miss. read more

Honey chipotle wings are my favorite, the food is always great. We usually sit at the bar and service is hit or miss depends on the bartender that day. Kate is my favorite, she's always friendly and conversational. read more

I felt that I really needed to write some feedback about the service I received at the Martinsburg, WV Chili's. The experience that my family and I had at this Chili's was the best service I have had in a very long time. Our server, Mecayla, was very attentive, made sure everything was correct, and was very fast with the service. She was very personable and interacted very well with my family. I know times are tough during this pandemic, but people like Mecayla make us feel a little more at home and comfortable with venturing out. The food was also great and didn't have a single thing wrong with our order. The restaurant was very clean and well maintained. I will be coming back again and again. read more

Great service at this Martinsburg Chili's! My server was friendly and attentive and ALWAYS made sure I had a refill. The food was delicious, and the entire staff was very personable and helpful. Highly recommended. read more

Best Chilies experience my family and I have ever had; perfect brand new facility with amazing outside bar area! Brianna our severer was outstanding! We will definitely return! Thank you Chilies team, for raising the expectation of what a Chilies should/used to be! read more

I really enjoy their food but the service and the food coming to your table are extremely slow. Don't come too hungry because the food takes forever. read more

While the food itself was made well and tasted good, the service was horrible. We never received silverware from the start, they got our drink order wrong, brought the apps then the food within five minutes and not once did we get something including follow up drinks without asking for it. The waitress was nice but had no idea how to be one. Sorry but we will not return there for a long while. read more

This is the worst chili's I have ever been too. We live in town so we have tried giving them several chances but have been disappointed every time. Last time I called for pickup and nobody answered. So I drove there and sat in the to go section while the clerk continued to pick up the phone in front of me and take orders before acknowledging my existence. Finally took my order I get home, food was soggy and wrong. Then went to take a bite and the chicken crispers were undercooked and raw. Good luck with salmonella poisoning. read more

So so. Meals were just ok and no plenti card points this location. Great service though. #hotelguyfl

Friendly staff, clean, waiter was prompt, food was served without delay with a heavy lunch crowd on Saturday. The menu was excellent with a great variety. Quality of food and portions were good. First time here and would definitely return again for dinner! read more

The worst chilis. My husband and I stopped in for appetizers and a drink we sat at the bar. The meat queso was horrible, the loaded fries looked and tasted like they sat out for hrs. The chicken waffles were ok a few hrs later we were sick. The waitress was more interest in talking to her friends at the bar. If you want chilis stay on the highway and go to hagerstown. read more

Nothing like ordering Chili's to go, then driving back to your hotel only to find the mental midgets forgot to include utensils or napkins. Time for the kids to put the phones down and focus on getting it right. But hey we are in West Virginny, the land of half assery and zero work ethic. read more

I was visiting my aunt and want to try the new chilis out the staff was not good at all had to ask for a refill three times. I got a steak dinner and I asked for a medium well and got a well done steak I will say that I will not be eating here again. read more

You better dress like you're a billionaire if you want to eat here! Otherwise they waitresses won't care about your experience or order. My husband and my family all ordered a considerable amount of food, which means bigger bill, and bigger tip. Half the food we ordered didn't even show up. Too bad the waitress decided to wait on the one man with a suit rather than a large family. She maybe checked up on us twice while the man with the suit was checked up on many time. No tip for her. Never coming here again. read more

I love Chils was so excited to get one local. During grand opening it was perfect. Been back several times and always issue with food. Had a craving today thought try again bad thought. Put the cheese on foil then fries then chili to salty to eat. Cheese stuck to foil asked for onions didn't get any. Flatbread dough was still doughy. Very disappointed read more

Walked in, got seated, sat there for 15 minutes as the wait staff just walked on by.. got up and left, they were to busy socializing..

Will NOT be returning! Burger burnt to a crisp. Cook tried to hide char with more cheese. The Manager "re-made burger" not correctly mind you. Burger tasted like plain ground beef, absolutely no seasoning. The manager comped the meal but never came out to apologize or check in. I don't normally write reviews. By far the worst food I've had in a very long time. Save your money, find a better restaurant. read more

I went to Chili's Wednesday night , was told that my order would be ready at 5:51, at 6:30 I still hadn't received my order. A server came to my vehicle and very rudely demanded my ID, which obviously served no purpose because I still didn't get my order. I then decided to call in and ask for a refund, not one, but two managers told me they wouldn't be able to process my refund because they were "too busy". One manager, Michael, even went as far as to hang up in my face after they had taken my money and not given me the food that I PAID FOR. The service was absolutely disgusting and horrible. I wouldn't recommend this restaurant to anyone. I've never received service this horrible, nor have I ever been told that someone would call me when they get time to give me my money back for an order that I never received. I'm very disappointed in the service I received. They don't even deserve the one star that I gave them. read more

Worst visit, Didn't think the server would ever greet us, then I ordered an appeitzer and it came with the meal, I was so disappointed.

Always received great service and great food at martinsburg wv store. Stay away from winchester. Bad service horrible management will never go back to winchester. Thank god they put one in martinsburg we love my baby backs. Lol. Great food for good price!! Did great other nite. Again!!! 10/28/17 Good service. Food was great. Still great value for what you order. The 2 for 22 is a great deal !!! Not chimpsey on order like most 2 For 20 meals. Thank you chili's!!!! Thank you martinsburg!! Went 11/27/17 from new commercials Don't listen to new commercial. Ribs aren't bigger. More food it isn't. However food was still good for price can't beat it. Still way better than outback who sucks!!! Lol. read more

Not bad for a new franchise restaurant. The food came out as expected and the service was decent. Much better than my experience in Winchester and I'm glad there is finally one in the area. read more

This Chili's is new, so I wasn't sure what to expect. I have gone a few times now and had nothing but great experiences. Great service, great food and they have outdoor seating which was lovely in the right weather!! I've been to others and had issues, but so far nothing with this one. Great job Martinsburg employees! read more

At Chili's for the first time not impressed with the meal. Black beans cold rice cold French fries barley warm. First taco of 3 had 2 small pieces of meat no sauce for tacos had to ask. No flavor to the tacos. Chicken avacdo sandwich good pretzel roll. Not good for a first impression. Wait staff ok. Atmosphere very loud music ask to have turned down no response. The cold beer was the winner here. read more

The food was great and came out in a very prompt time . But our service was less than desired. Had to repeatedly ask for items they forgot . read more

Can't say I'm impressed. We were there for over 2 hours. The time it took to get refills and our meals was rediculous. Our appetizer was cold. Our server seemed stretched from one end of the restaurant to the other. He was extremely overloaded I'm also a server I get it, but it's Sunday and there were not that many tables in his section. I got my food and sat through the entire meal with no drinks. The chili was just a bowl of meat nothing else in it not what I was expecting. I gave it a second chance but I think we're done now. read more

Service is terrible. Have had the same waitress twice and she's a ditz. Asking for a salad apparently meant that I wanted her to bring it at the same time as my meal. Ordered chicken tenders with sauce on them and they were piled up in one corner of the plate swimming in sauce. My son had chicken too and didn't want to eat it. read more

Was served raw chicken here. On a Thursday night. The bar tender comped my beer and order. But still, raw chicken. Gross!

Terrible one of the worst restaurants in the area, twice now we have ordered food to go and service was terrible and food was awful, the manager and staff were very rude and made us wait for excessive amount of time and the restaurant wasn't even busy, they made it clear that they don't live when people order food to go, and very discouraging about us putting in our order, i game them 2 different chances and they failed both times, I still really like chilies I just won't go back to this location again read more

This was the most disappointing experience I have ever had with chili's first of all it was over forty minutes before I food arrived at the table I don't know whether our server forgot to put our order in or what but when we finally got our order it was cold like fresh frozen cold it still felt like it should still be in the freezer they offered to make more but never cleared the unwanted plate away then when I asked to speak with the manager he never even introduced hisself he just said oh I was in the back cooking well if you have cooks that can not simple cook fajitas a noted item in your restaurant then they should not be employed so I hope things change for you and you can get up to chili's standards read more

Went to chilli's today (2-25-18) to go and pick my To-go order up. I called it shortly after (1:08pm) and I was told that it would be ready in 25-30min. Order was wings patter (25ct) so 30min would have been 1:38pm. I got inside the To-go area at 1:49pm (still 11min past the due time) I went in and sat down and patiently wait. I saw (and he saw me) the bartender on several occasions we looked at each other. Then I saw 3 waitress and 1 waiter (4 total) and one (female) she was carrying food. And not a single employee took the time to acknowledge that I was there. I waited for exactly 8min until finally I left. Before anything I was a server for 5yrs and did fast food for many MANY year and if busy or not you ALWAYS acknowledge the customer, but to make it worst they weren't too busy (not slow but not busy). I left and call to cancel my order to have the the employee (sound and tone) kind of get and attitude and hung up on me without an apology or hey come back or we're sorry...nothing, nada, ZERO just said ok what's the name and proceeded to hang up. Well I have a balance of $15.00 on my gift card so if anyone wants it, hit me up. Because not even with a gift card, free or invited I will not go there. Used to LOVE Applebee's (same restaurants) and it's been over 10yrs that I've been to one for poor service. Chilli's Martinsburg is really easy to acknowledge your customer, I wouldn't have mind if I need it to wait for the food as long someone would have taken 3 seconds to tell me"hi someone will be with you shortly" (that easy) So see if y'all can fix this issue so it don't happen again to someone else and potentially lose another or more customers.... Restaurant looks really nice on inside, props to that. read more

Got the buffalo chicken sandwich and I have to say it was awesome! This chilis has a great staff and friendly crew and def recommend! Thanks guys! read more

Took 15 minutes after seating for manager to get our drinks. Took an additional hour to get our food because "they don't know what happened to our order." It was not busy at all. Waitress was uncaring and management did not help. read more

Chili's is one of my favorite chains, but I seem to have had bad luck the 3 or so times I've been to this one. I'd like to point out service from the staff has always been friendly and courteous, including management - no complaints there. Just seems the dishes I've ordered always seem to be either lukewarm or overdone. First visit was right after they opened and figured well maybe they're not quite ready for prime time. Most recent visit there the burger was somewhat burnt and not very hot, but being I didn't want to wait for a new order I ate it. I did mention it to the server and the manager took it off the bill, which was really appreciated. The kids like it here so I'll probably be back eventually. Let's hope visit #4 breaks the spell! read more

We ate at the new Chili's restaurant tonight - and were disappointed for several reasons. The wait to be seated on a Monday night (albeit the day after Christmas) was 30 minutes. Our waitress was fairly attentive once we were seated - but endured another 30 minute wait after we placed our order. We watched several tables of folks who arrived and were seated after us leave after being served and we still had not received our food. When asking to speak to the manager - she came to our table with chips and salsa but unfortunately half the people at in our party could not eat them. We were struggling to occupy a toddler who was hungry and tired of sitting - all the while getting a dozen promises from our server that our food was "almost ready". When we did finally receive the food - several things were wrong - shrimp was missing from an order, condiments neglected - and we were all so hungry we had eaten half of whatever we ordered before we got things squared away - except for the shrimp which my daughter decided not to bother with. The food was good once it arrived but we ate almost too fast to really enjoy it. Sadly I'm not sure we'll return. read more

Came here for the first time,the food is good had the bacon burger and my wife the chicken.The service is horrible twenty minutes for a drink, and appetizer coming with our meals at the same time,i will stick with Hagerstown. read more