I love the food here, and so do my kids. Service is almost always great, and prices are comparable to other restaurants in the area. Love the Sampler Platter (appetizers, and you can choose 3) Only one negative experience with a hostess when I asked for a booth. And that was months & months ago. The food trumps the hostess. ;) read more

Undercooked steak, shrimp over cooked and the vegetables were swimming in sauce our server made good by us apologizing for the food and offered to get the manager who was reluctant to come to our table. He comp the fajitas but never apologized for anything. read more

Chili's - Burgers - American Near Me - Portage, Michigan

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This will be quick, because I went a couple weeks and forgot to write a review. The place clean. The waiter was really nice, and always with a smile. The soup was good, but overpriced for quantity. It says bowl, but it was more like a cup. My buffalo chicken sandwich was really good, and the waiter checked on me regularly. If I try it again, and I get something else that is good. I will upgrade my review to a 5. read more

Best food I've had in ages without spending a fortune. Just went there for Mother's Day because Red Lobster was packed. Man was I surprised. There were three of us and we all ordered different items. We ended up sharing each others dishes because we liked them so much. Going back again tonight. read more

I used to love coming to this place when my family came to Portage BUT...I just went there for the last time. Date: March 7 2019, time 1:15, time spent in restaurant 2.15 hrs. My first complaint is that half of the restaurant was closed and people were waiting to be seated. We were told it would only be a 15 min wait, it turned into a 25 min. wait. After being seated, it took a good 10-15min. To be greated by our server to get our drink order. Another 20 min to get some broken, soggy tortilla chips and another greasy appetizer. Lunch came out and it's cold. My aunt, let our server know that her tortilla was cold and the server felt the need to argue with her about how she likes her food. absolutely not respect! Then she felt the need to argue with my husband about if the tortilla should be warm or not. -not cool. Anyways....we are done. Food has gone down hill, place is a trashed mess, tables (nearly every surrounding table) around us sat unclean with piles of dishes and food on them for the entire time we were there! Dont get me started on the filthy bathroom! Staff was unfriendly and rude, the Manager we spoke with was fair but acted like he hated his job. Again, we are never going back to this place! It was awful! read more

We decided to go to Chili's tonight for dinner & I wanted to look at the reviews. Most of them were not very favorable but we thought we'd try it anyway. The food was good but the service was lacking... It took a while for our server to come to the table. Our drink order was placed(water, tea, & Coke) & when that came back, we placed our order. We waited for over 25 minuets for our food to arrive. We ordered ribs, quesadillas & fajitas with no special requests. I think the manager brought our food out, but he never stopped by again to see how things were. The food was hot & tasted good, but we didn't see our server much after it finally came out. There was a party of six that came in when we were almost done & their food arrived within 10 minutes. The floor had chips everywhere & other reviews stated this as well. Most places have someone that goes around & sweeps the floor after people leave, but that doesn't happen there... Don't think we will be returning to Chili's anytime soon. read more

Right off the bat the man who we talked to before we left was phenomenal Cody you made this whole experience less awful so thank you for that. Now onto the review. Today we went to chili's! We waited 30 minutes to be sat which was normal I guess but when we asked how long after the initial time we were told, the hostess forgot we were there. So we eventually got sat and that's it. 20 minutes in we spoke to a manger and he told us he would be right back with a server and never bothered to come back. After 35 minutes of no server we walked out. So in total we spent over an hour just to leave. I don't know if it was scheduled poorly or what but with tables open and managers standing around it was all around a big let down. read more

My husband and I did a mid day lunch date. I always get their fajitas. Great food with wonderful portions. But today our server made it even better! James was very tentative, relaxed, patient with us and down to earth. He even joked with us about seafood(which I do not like lol). Overall a great experience. read more

Some of the worst customer service I've ever seen. I am always one to give the benefit of the doubt, but today was absolutely horrible. Walked in for a two-top, got told it would be a 20 minute wait, that should have been the first red flag because the place wasn't even at half capacity. With that being said, I gave them the benefit of the doubt because maybe they were short-staffed? Not sure. Then we get sat in the bar area, took 15 minutes just to be greeted. Once greeted, we ordered two drinks and a couple waters, that took another 15-20 minutes just to get those. We get our drinks and we place our order, waitress brings us chips and salsa "on her" for the wait, loved the gesture and thought that the night might turn around! Well, I was wrong. We watched as MULTIPLE tables were being served, getting re-fills, and there food brought out before we even got the cup of chili we ordered as an appetizer. Finally after about 45 minutes of this, my partner walks up to the waitress and asks about the chili. She shouts to the kitchen and we wait another 15 minutes. As we watch another table get their food before us after we had been sat way before them, we just wanted the bill at that point because it was just ridiculous. The waitress shouts across the bar and says your food is coming. I'm sorry, but that's very unprofessional. This is the second time I've been to this location and it's been horrible every time. SAVE YOUR MONEY! read more

Took our son to Chili's for his birthday today. My wife ordered a sirloin from the low calorie menu but was brought the regular sirloin. My wife asked the server about the mix up and got a shrug. My daughter and I both ordered the quesadillas which were okay but nothing special. My son got the Cajun pasta which he liked. Really was a let down from past experiences at Chili's. read more

While service is decent, the food quality is well below par. The order of brisket and ribs was a hole lot of sauce over meat I wouldn't serve to my dog. read more

Just went here for lunch, we took my father in law who has dementia-the server was so nice and remembered little thing we asked for. Everyone really enjoyed themselves and the food. read more

I went in to order a burger and told them I want the regular burger with just lettuce. They brought me a burger with tomatoes, onions, pickles, and mustard. After telling the waiter I wanted just lettuce not all this other stuff and Mustard he told me that's what was on the menu and he didn't hear me say I wanted just lettuce. He started another burger right away and brought back a burger that was very raw. I talked to the manager who gave me the burger for free and that he's sorry. Other than that the restaurant was a good atmosphere, clean, and nice. The only problem was the food and the waiters attitude. read more

Chili's - American Near Me - Portage, Michigan

Have not eaten at a Chili's in a long time. Food was good but the service was terrible. Way under staffed and the staff that was there were not attentive or apologetic. read more

Disgusting. My glass of water was dirty with a thin layer of sludge and the bottom. My salad had wilted slimy lettuce and "over ripe" tomatoes. When I brought it to my waitresses attention she was rude and acted like she couldn't see what I was talking about. I will never eat here again and I am quite surprised this place is still allowed to open. Oh and don't touch your table top. They all have a thin layer of sticky gunk that smells like dirty dish water. read more

This is a run of mill Chilis, we stopped for dinner on a weekday evening, were seated right away and had a very attentive server for our party of 5. Food was good. Tried the new fried cheese balls ( I think they were called) sort of like mini cheese sticks dusted with cayenne. Both my kids even liked them which is pretty unusual. We had California clubs, huge and very good. I could barely eat half! Also ordered fajitas, shrimp, chicken and steak. Also very good. We also had a take out order ( family member at home)that arrived right at the end of our meal, great timing. I'm sure we'll stop back by this location on a return visit to the area. read more

Took our drink order which took a few minutes then our waitress disappeared for over 30 minutes had to ask up front and the manager didnt seem to care had to go somewhere else read more

We are frequent here. They have great email coupon and four square check in deals. Friendly staff and delicious food. Try their strawberry lemonade. Its better than any other restaurant's we've tried. read more

Let me start off by saying that I hate writing negative reviews. I feel they are only for last resorts. I cannot, however, remain silent about tonight's experience. My husband and I went to Chili's with our baby. We just wanted a stress-free Friday night without having to cook in home. We waited about 15 minutes before we were seated right across from their back door, which exiting patrons were opening frequently. In the 10 minutes we sat at our table, we were acknowledged by our server once and blasted by the -1 degree outdoor temperature three times. My husband was very cold and we knew our son wouldn't be warm enough either. We requested the manager and asked for a warmer table. He accommodated us quickly and we hoped that our experience would be all uphill from there. Our table offered us a direct view into the kitchen, which was filthy. Tortilla chips peppered the floor. We soon saw why as we watched the staff fling chips at each other, going so far as to cram chips down one man's shirt. And once again, we waited another 10 minutes before our new server greeted us. When we finally got to order dinner, we ordered off their 2 for $22 menu. My husband got their fajitas that look so good on their commercials. I got a chicken dish. When the food arrived, my husband's dinner was not at all what he was expecting. The chicken looked unseasoned and undercooked, the vegetables were not seasoned, and the "sizzling" platter was cool enough to touch comfortably with bare hands. Our server checked back and asked how the food was. My husband began to explain that he wasn't satisfied. The server decided to interrupt him and begin to tell us all about the induction oven that the fajitas are made in. My husband was still trying to explain what he would like done to salvage the meal, but she continued to over-talk him and provide an unnecessary education about their fajita process. Then she had the guts to snap at him and ask him sharply if he wanted it fixed how she was explaining or not. He was too disgusted with the experience at that point to even bother. The manager never bothered to ask us if the situation was being handled in an acceptable manner. My husband heard him and the server make a comment about us, saying "I knew it!". Our server came back and told us that the fajitas would not be charged. The value of my husband's meal was subtracted, yet I was still handed a $19 bill for our 2 fountain pops and my chicken dish. I find that alone to be a bit ridiculous, but we were beyond arguing anymore. We paid the meal and as we walked out, we saw the manager sitting down at a table and dining with a table of customers. 1. The lack of insight from the hostess when we were seated next to a door when we had a baby on a below zero day shows a major lack of common sense and empathy for the customer from this location. 2. Staff should never be so inappropriate as to play with food, especially in front of guests. It was dirty and gross to witness. 3. Servers, no anyone that deals with customers at all, should NEVER interrupt a customer that is trying to explain what they want. The situation could still have been salvaged up until she nearly created an argument. Also, I don't give a rip about kitchen cooking procedure. I'm not in training for the job. I just want the food that I've ordered to be brought to me and prepared competently as advertised. And what is an induction oven anyway? Is it a glorified easy bake oven? Why aren't they grilling their fajitas? 4. When a restaurant messes up, the manager and staff don't get to blame the customer for their mistakes. 5. Management should, I don't know... MANAGE conflict situations. You don't do a half concocted discount and pawn the situation off on the person who escalated the problem in the first place. We will not be returning. But more than likely, this review, if even read, will fall on deaf ears. The manager will likely smirk at my words and insist that we were the walking problems of the night. I know this because he is very clearly uninterested in taking responsibility for his staff, let alone handle any situation more complex than a positive or uneventful dining experience. So Chili's, smile! because you just lost my business. We will not trouble you again with our expectations of receiving a decent meal with decent service. read more

Stopped in thinking it would be kind of busy, considering it was a sunday night, but we got right in and the service was excellent! We had Brandon for a server and he was quick and helpful! Not to mention the smokehouse menu was excellent. Thank you for the excellent dinner read more

Server overcharged us and manager refused to refund in cash (gave us a coupon). Customer service #fail. Food was ok--salad needs to be served prior to soup so soup does not end up cold and mine, unfortunately, came at the same time. read more

This is the worst chili's! The chicken is extremely poor quality. The soup was not up to proper temperature. Lots of dust and sticky floors

This restaurant has gotten better. Before the food and the service was awful. We were there just before closing and the waitress was nice and did a really good job. Since they were getting ready to close the manager was shining his iPhone flashlight under each table to make sure they were clean. That was impressive until I looked up. The restaurant has a grid of wood hanging from chains from the ceiling with lights and glass globes. The waitress told us the glass globes had just been cleaned but the wood grid and the chains were caked with dust and grunge. How awful that this is hanging over tables and customers' food. I haven't been back but I am hoping that it's been cleaned since I contacted corporate. When I do go back I will update this. read more

Great food and amazing place to hang out with friends and family, plz try the Texas cheese fries they are so good. Staff is always very friendly. read more

Not a good experience. There were four of us. The broccoli was under cooked and the steak was over cooked. Three ordered steak medium well or rarer and all got well done. The chips and sauce were not good as the sauce was overly spicy and the chips overly salty. The fries were overly salty. After we paid our bill, received a receipt for another table. read more

DO NOT EAT HERE! I ordered several party platters for a gathering at my house, and everyone got sick! Horrible stomach cramps and diarrhea. I called the order in early and told them what time I would pick it up. I wanted everything to be hot and fresh. When I got there, about 15 minutes early, the food was already sitting on the counter. I have no idea how long it had been there. Then everyone at my party gets sick. The next day I called the manager who in turn put me through to the regional manager. He had the nerve to blame me, saying food poisoning can take 72 hours to show up. What a cop out! They take no responsibility what so ever, could care less about their customers. Which is why I am never going back. I am also thinking of calling The Board of Health. read more

So disappointed!! After waiting over 45 minutes for our dinner (nobody ever stopped over to tell us it would be up soon) I asked for a lemon and I had to fish it out of my drink, but that's not the only fishing that must have took place, because we ordered salmon and they had to have just caught it because of how long it took, and I think the music was good but I couldn't hear it because of the delightful sound of parents letting their kids cry very loudly for a long time not even trying to calm them down and when the manager finally came around he was just as unaware as the employees. My family and I and all 2 of my friends will never be back the only good thing was the desert but when that was gone it was back to reality and we realized we were still at our crappy local chilies. read more

I love chili's resturant in Kalamazoo!! Its phenomonal!! They have the nicest staff and the fastest service around!!

This restaurant is filthy: I ordered a beer on tap before my meal. When the waitress brought it to the table, I sent it back because the mug had food schmootz sticking to the inside of it. When the waitress brought the replacement to the table, it had food schmootz sticicking to the inside and outside, too. I took the second mug to the bar myself, showed the bartender, and explained that if #3 was brought to the table with food/dirt in it I was leaving the restaurant. They must have hand-washed the mug b/c it finally came out clean. At the end of the meal, I noticed the the grout between the decorative ceramic tiles on the table is disgusting. I took a white paper napkin and wiped a bunch of filth out of the grout. Grout is a pourous material, and the grout on Chili's tables appears to have absorbed food scraps, grease, spilled drinks, etc. When I called this to the attention of the manager, she told me that they are in compliance with health code because they wipe the table tops off with a sanitizing solution. Really...? How about cleaning the food and beverage debris from the table surface? Are we to believe that years of debris buildup on the table surfaces is sanitary because the surfaces are wiped off with a sanitizing solution? Where are we? Mexico? The local Health Department should be more aggressive with enforcement of sanitation code here. Overall impression: GROSS!!! read more

Excellent. My family makes fun of me because all I ever want to eat is asparagus avacado and meat. Well guess what. Chilis has that exact item on the menu. The steak was tender and cooked perfectly to my liking. Ema was our waitress and she was on top of it all. She even took the liberty to add extra asparagus to my order since I mentioned that I would not eat the fries so there was no need to bring them. read more

What a nightmare!! Horrible service!! Talked to the manager and he was absolutely no help at all!! The server was so rude, asking her for anything was like asking her to cut off her right arm! Her initial attitude began when my daughter's sprite tasted bad so she told her- well, she didn't like that.... Hey, sorry lady, we aren't going to make our daughter drink what tastes like battery acid!She was so unpleasant and had a terrible attitude, she never came back to check to see how the meal was after we waited 40 MINUTES for the meal after we ordered. I was very specific when I let them know there were two gluten intolerances and that we needed special care and attention taken to the fact that Josh needs "corn" tortillas... My husband who can have gluten also ordered fajitas so he got wheat/flour tortillas.... they sent the corn and wheat tortillas in the same container!! Hello, do you know how sick that would make him??!!! It took a good 10 minutes to get the separate container of the tortillas. My $17.00 steak came out cold. When the manager came to the table and heard what was going on he said sorry and he would talk to the server and have he her come over and over us free dessert or something... That never happened. She came over and said "need a box for that steak" that was it. Won't ever go back there. Her tip from us is: get a job that involves you having absolutely no interaction with anyone, ever!! read more

My daughter and I stopped here Friday August 12 2016 and we sat in bar and she had the Quesedia explosion salad and I Margarita chicken bowl, my daughter's was good but mine was not . The chicken didn't look all the way done but I cut into it and it "seemed" fine. The glass of wine they serve is only half a glass not like other places that will fill it up and they now charge to play the trivia games that used to be free. When I got home I was sick for 3 hours and I ended up throwing away my dinner, I know it was here because I had not eaten hardly any lunch. I used to really like this place but it seems to be slowly getting worse every time I go. read more

Not impressed. Chili's is usually a safe bet but not tonight. Very poor service and the fajitas that are usually consistent nationwide were bland. Sub par all the way around. I'll go to chili's again but not likely this one read more

Not a bad place to eat. There are better, but there are worse places too. Service is hit and miss. One time great service, next time you don't want to come back. read more

Great food and friendly service!! Monday nights are drink specials. The Awesome Blossom is an excellent appetizer. There's a new burger on the menu called the 3 Cheese Smokehouse - it's incredible!! The thickest slices of bacon I've EVER seen, jalepeno peppers, and (of course!) tons of cheese! Is this thing even LEGAL??!! I've eaten a LOT of burgers but this one just might be the best ever. read more

This service here was perfect our waitress was great. BUT then the food came out....I ordered the tilapia that came out RAW in the middle. Anyone who has cooked tilapia knows it a light piece of fish that isn't hard to cook. The waitress came back to apologize and informed me she spoke to her manager and that he said it would not be on my bill. As a MANAGER you come out and speak to the table for serving your customer RAW food. The manager came out of the kitchen and peeked out at our table 3 TIMES! I asked the waitress if she could let her manager know that I was disappointed in the way he handled the situation. That's just common courtesy and part of your job as the manager of a restaurant. I then called in and he claimed he was not aware of problem then OPENLY ADMITTED he was aware. Also went on to say that he was informed that I did not want to come speak to our table. As a costumer I should not have to tell your server how her manager should handle the situation. As a manager you should WANT to come out and make sure your costumer enjoyed their experience. Thank you to the waitress who handled it like she was suppose to. Two thumbs down to the so called "manager". read more

Visited this restaurant on 1/4/12. The place was FILTHY!!! Sat in a booth in the middle of the restaurant . Thick dust was covering the wood that separated the booths in the middle. Looking around we then noticed how dirty the floor was. The booth across from us had a lot of garbage and spill stains all over the floor underneath the table . We went there for an early lunch so the place HAD JUST OPENED!!! Gross!!! Went there only because we had a gift card to use up. Will not go back!! read more