Stopped in here for lunch yestrday. Service as fast and friendly. We sat in the bar area where it is open seating. For a man show the bartender was on top of things. I can't remember her name but she took care of everyone rather timely. When she started to get backed up the manager and other staff members would bring the food out to the tables. I ordered the Triple Dipper and it was delish - Stacker, Southwest Eggrolls and Boneless wings. read more

I love the food but the service is terrible. Saw our waitress about three times and our drinks were never refilled. It took a while to flag the waitress down just to get our check. Don't go if you are in a hurry because you will be here way longer than planned. read more

The service could had been better. It was a small bit busy, but we had to wait over 20 minutes to order our drinks then another 10 minutes to order our food. It wasn't that busy for us to have to wait that long, the place was only half full. The food was good, not super awesome but not horrid. I will probably go again since they have the for $20 value menu which helps people on a budget. read more

Worst ever rare steak was white like well done pork after 1 hour wait. 3 kids staving? ?

Stopped here for dinner, waited 30 minutes for a table. I normally don't mind waiting, but the place was almost empty. When we asked the host what was taking so long he had a really bad attitude and said "the servers aren't ready for you yet." They had empty tables, so I'm not really sure why they weren't ready for us. read more

We stopped in for a quick late lunch while shopping a couple of weeks ago.. We were seated very quickly and the waitress took our drink order fairly soon. I felt like maybe she forgot about us though, because it was a while before we actually got our drinks and got to place our order.. & they weren't busy. It did take a good while for our food to actually get cooked, but it was definitely worth the wait! I ordered a steak that came back way underdone (purple actually) but they were very polite and took it back and had them cook it to perfection! I definitely recommend their mac and cheese, it is to die for! We will surely be going back soon! read more

Poor service & poorly prepared food. First we had to wait quite a while for a server to take our order. When we got our food, it didn't get any better. The guacamole was bland and the vegetables & pork carnitas for fajitas were over-cooked and under-seasoned. The original ribs seemed boiled rather than "slow-smoked" as advertised, and the BBQ sauce tasted like ketchup. Having eaten these items at other Chili's locations, and having been satisfied then, we knew this food wasn't consistent with the Chili's brand standard. We spoke with a manager and expressed our disappointment. He became defensive and told us that that the menu described the food incorrectly, and they were consistent with other Chili's. We walked away feeling like the staff didn't really care about the quality of the product they out put. read more

Tried to have a good lunch with my family after church. Arrived at the restaurant, which was not crowded at all. After being seated, we had to stop the waitstaff to ask who was assigned to our table since we had been sitting there for over 15 minutes without anybody asking to take out drink order. Finally, someone took our order. The skillet queso tasted like molded cheese and the chips were cold. Upon completion of our meal, my daughter pointed to a cockroach on the divider next to me. I informed the manager on duty and she apologized and made excuses that "it was that time of year" and "they just had pest control to come". I was sick and so were my daughters. The manager comped our meal, but I will NEVER go back to this restaurant. read more

I have been a fan of chilis and the food for as long as I can remember. The food is consistent and you get what you pay for. But the service is just way to slow. It is clearly understaffed because sometimes I will only see one to two waiters serving the entire bar area. It has gotten so bad that I don't even want to come here anymore because I don't always feel like waiting around for two hours at a chain restaurant. This is just a simple fix. read more

We stopped here for dinner last night. The place was busy and we only waited about 10 minutes. The waitress was friendly and helpful. Our issue was with cleanliness. The floors were dirty and my menu was nasty. My wife and I split a chicken friend steak and I thought it tasted good, but my wife said it was tuff. Once we got to the hotel my wife started claiming of stomach pains. She thought it was because of the food but I felt fine. Then about 3 in the morning I woke up with stomach cramps and diarrhea. I will not eat at this Chilis if I travel through the area again. read more

Haven't eaten at this location in a long time--used to enjoy it. What happened? We were met at the door with a list of items they were out of--but that was ok. But our service was awful. Our chips were so hard I couldn't chew them. Salsa was watery tomatoes. Literally. The place was so dirty I worried about food poising. I just got off chemo--this had me very concerned seeing the dirtiness. Our food looked so bad (raw hamburger, fajitas cold and soaking in grease) we just paid and left and went elsewhere. read more

Use to enjoy this place, something has defiantly changed. My very last visit, we where greeted by a very rude host. She asked us if we wanted to sit in the bar area so we could seat ourselves. We did but the only problem with that is there where no seats left. We went back to the host and told her. She then huffed and brought us to a table. By the time we got out drink order we had already sat there long enough to make our decision on what we wanted. Our waiter acted as if he had never waited a table before. To make a long story short it was a hour before we got our food and it was cold. We watched as others got up and left and complained to the manager. I'm not writing this to bash a company but hopefully they will see this and fix these problems read more

AmaZing service. Can be a bit slow if crowded, but thats made up for in great food nad great chips and salsa

This has to be the nastiest Chili's I have ever been in! I wouldn't want my dog to even eat in here! It is so unbelievably dirty! We were traveling and stopped bc it looked new and clean from the outside. When we walked in, I told the hostess there were two in our party, she pointed to the bar area and said "you just want to grab a booth over there?" So we did! I would like to state, the place was empty, there may have been 10 guests total in the whole place. We sat down and the table was covered with food! We had to ask for the table to be cleaned, and that just made our waitress mad, she did not want to clean the table. I went to the restroom and it was even dirtier than the restaurant! Urine all over the toilets and floor, toilet paper every where, it was nasty! Besides being dirty, we witnessed two older women come in and be seated and never got waited on, they eventually got up and left. Before leaving one of the ladies stood at the front forever waiting to tell someone that they were leaving bc no one waited on them. Don't know where the hostess was, the lady ended up talking to a server that just happened to walk by! We should have known this place was a bust when we pulled up and all the servers were outside smoking! Whoever owns this place should do a loyalty check on their employees! I would be ashamed! I feel like I need a shower! I will not return, EVER! Only gave one star bc it wouldn't let me post review without it! read more

.On December 26th around 10-11 pm my wife and I decided to walk from our hotel room and have a late evening appetizer and drink. We went into the bar area and stood for 10 minutes without anyone acknowledging us. Finally I asked a waiter to clean off a table so we could be seated (there was only one available). His response was far from customer friendly. He said they were working to clean the tables and would get to it as they can. He stood and chatted with some locals, took away a few glasses for some customers and walked past me 3 times.) He finally wiped the table down and told me "it's clean". The seats had crumbs all over them and the floor was filthy. When I said what about the seats he seemed frustrated I didn't just sit in the crumbs and bent over to wipe them down. I could only imagine if I'd asked him to clean the floor I the booth. At that time I told him don't worry about it and left. I was disgusted at the poor customer service and his nasty attitude. I was not rude to him, he just didn't want to be bothered. His loss, I typically tip around 30%. I'm not from that area and really expected some good old southern hospitality. The Chili's in Tupelo sucks!!! read more