I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.

2nd time we have used AirBest! Every time the service is 10/10! They were on time honest and very…read moreconsiderate of our time and home. I would recommend using them every time. Thank you! A plus service and quality

Sean from AirBest is excellent! His work on my mini split which included installing an updated…read morethermostat has greatly improved its performance. Sean is highly experienced, expedient and great at diagnosing and solving heating system challenges.

Our second AC unit for the third floor of the house failed in the summer heat, Nick came out and…read morehad the parts on the truck, so he was able to fix it immediately. Price was reasonable and service was quick. Will always use these guys.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

My family and I reached out to Pristine Air services to get a quote on a furnace/heat heater pump…read morereplacement. We've already had a few other companies come out and provide quotes. Unfortunately concerning Pristine we were met with resistance and denial. The representative went straight to saying they shouldn't do a heat pump, due to the lack of floor insulation. This didn't make sense to us, as three other companies already reviewed the home and claimed otherwise. However the representative from Pristine seemed to not want to hear that, and after a bit of back and forth said the words "I guess we aren't the company you want to go for". They made the decision for us, which is odd considering we were only trying to purchase more than a standalone furnace. Maybe it was a miscommunication somewhere but it's clear from the rep that they didn't want our business. Edit: Further reduced score based on the reply from the company including false truths, never once did we claim that what the representative had said was "B.S." and to be clear they never said nor verified the home was insulated properly. The claimed the floors needed to be insulated, which was debunked by other companies as heat rises, and floor insulation does very little in terms of holding the homes heat. Poor response taking no real responsibility.

Cody was on time and walked us thru what he was doing. Great price too. We would recommend them.read more

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

If you're looking for HVAC services in the Tacoma area, these guys are worth checking out. Whether…read moreit's AC repair, furnace tune-up, or just figuring out why your system's acting up, they seem to really know their stuff. Nikita especially, that guy's got energy and actually cares. You can tell he's not just going through the motions. Solid people, great value, would recommend!

Dominic and David did a great job completing the install of our new heat pump and furnace HVAC…read moresystem. Love that it works with our existing Ecobee thermostat and Apple HomeKit setup. System is very efficient with excellent airflow and filtration. Mayster was always prompt and courteous whenever I called and made the entire process easy to do. Thanks for being a fantastic local company and taking care of my family.

I don't usually write reviews but I feel that this must be said. I have used this company for 5…read moredifferent projects. The first three went very well. The crews that were here was quite good. the last two projects did not go well. The crews were not the same caliber as the first three crews. The problems with the fourth project was retified by the company. The last project that was done, it was clear that the crew didn't know what they were doing as far as the roof vents was concerned. I talked was the manager, Eric about the problem and he said that it would be a week before they could take care of the problem. That has been over 2 months. I had a technician come out a few days ago about another issue and he said he would let Eric know about the original issue that has not been addressed, still no response. I kind of feel like I'm dealing with a used car lot salesman that as soon as they get paid, They don't offer no assistance. The response that I got from Eric over two months ago was he wished that he hadn't taken on this job because they don't do roof vents on my type of roof. Well, he took the money and now I am left with this mess. If anyone needs to see pictures, I can provide.

I have had the absolute pleasure of using this company twice now. Once last December when my…read morefurnace stopped working and again today when it wouldn't stay on long enough to heat the house. Anthony M showed up on time and ready to get to work. He was patient with me (and my cat who was very extremely curious) and he didn't mind that I hung out while he worked so I could understand more about my furnace system. The fix was something simple, yet again. Last year it was a dirty filter, this year it was a tiny bit of tube. I am extremely thankful for him coming by and getting my heat working again in time for Christmas. Cheers!

Find yourself another electrician. This place couldnt troubleshoot nothing. Paid $300 for a 30 min…read moretroubleshoot in which they couldn't even diagnose the problem.

Do they install in-ceiling speakers and a custom surround sound setup? Yes…read more Do they install custom under cabinet lighting? Yes. Would I hire them for any future projects? 100% yes. Chase is prompt, efficient, personable and professional. He is the model contractor you want working on your projects. Extremely knowledgeable with plenty of experience to back it up. Very clean installs!

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.