Great service from start to finish. Brett, Matt, and Justin…read morewere my main contacts. Justin performed a perfect install of my new stainless steel chimney chase (cover) on 6/3/2026. This company uses the best materials and employs the most polite and competent techs in this business. I would highly recommend hiring them! Larry Springs

Easy and quick to make an appointment. My chimney tech was super friendly and very detailed on…read morewhat he found and did while checking my chimney. He was really good about answering all my random questions about my weird chimney. He took photos and sent them to me after the service. I highly recommend. Often times as a female you get treated like you just would not understand so they don't bother to explain in detail but I was very happy with my service visit. Thank you.

Damon arrived within his window and called prior to his arrival. I appreciated that not just did he…read morecomplete the inspection, he reviewed how the fireplace worked and how to ensure its best use. I appreciated his honestly on when things may need to be replaced. Damon was quick, knowledgeable, efficient in his work, and left my home clean. Their pricing is in line with others (and cheaper than the big guys). They quoted me for inspection and cleaning but let me know I would only be charged for the inspection if it turned out to not need cleaning. I highly recommend their service.

Our service representative was Damon, came on time and was very professional, knowledgeable explain…read morethe process, findings and recommendations. He kept asking if I had any questions, I was clear on the process and received photos with all information covered during the visit. I will definitely recommend them. Excellent service at a reasonable price. Don't forget to smile

Recently had a chimney inspection on a potential house purchase. Used Premier Chimney because they…read moredid an outstanding job on the fireplace in my primary home three years ago. The fireplace required a complete removal because at 40 years old, the insert fireplace was failing because it had not been maintained. I also chose to do a beautiful pattern tile for the new fireplace. I love the work, use the fireplace all winter. Matt and his team, Nico in the office, were always responsive and made my fireplace beautiful. I should have posted this three years ago, but never too late! Thanks Premier!

Very friendly staff! They fixed our issues quickly and efficiently even though there were a few…read morehiccups along the way as far as the way things were originally laid out in the home. The team really went above and beyond to make sure the job was done well.

DO NOT TRUST THIS COMPANY!!!! They double charged my credit card and have not responded to…read morevoicemails to refund the extra charge. I disputed it with my credit card and they told my credit card it was a legit charge despite having a bill with one charge and a receipt of payment. Super shady company!!!

Would not recommend these amatures. No show for 2 appts. Office called 5 minutes before scheduled…read moreappt window expired - both times. Lame excuses both times. DO NOT USE TESE GUYS.

BEWARE: We hired Johnston's for a chimney inspection and cleaning, we were told by our technician…read morethat we had glazed (Stage 3) creosote buildup -- but were advised to simply keep using the fireplace and burn hot fires to reduce it. After research and hiring a CSIA certified company, we learned this advice is directly contrary to established safety guidance. Stage 3 creosote is highly flammable and requires chemical treatment or professional removal before a fireplace can be safely used again. The Chimney Safety Institute of America is explicit on this point. Following Johnston's guidance in our report could have caused a chimney fire. We requested a refund given that the inspection included advice that put our home and family at risk, they refuse to acknowledge their fault. We did not feel we received an accurate or professional service. We will be sure to look for that CSIA certification going forward, there are plenty of family owned-- in business for decades, chimney companies in our area that can be relied on to give safe and accurate advice.

only provider who responded. Couldn't come for more than a month, so I passed. Work still not done.read more

I contacted Step In Time and Nicole was fantastic making an appointment in 2 days. Jeffery was…read moreprompt and professional with a level 2 video inspection. He found some damage to the chimney and repaired it within the week. Nicole was great scheduling us so we could be on time to close on the sale. These guys really know their business, I received a reasonable estimate and no surprises. Great professionalism, promptness, quality of workmanship and value! Highly recommend! 10 Stars!!

This company was brought on by my then-property manager, Anchor Real Estate, to secure my decks in…read morecompliance with VA Beach city regulations. I paid them $3500 in 2022. I now learn in 2025 that they did none of the requisite work and clearly lied to city officials that it was done to code. I have now hired a different company to do the work. Do not do business with this company!

I used Chimney Checkers today for my gas fireplace. The pilot light would not stay on. I called…read moreyesterday and they were here today. Joe & Vince are really good at what they do. They got it up and running quickly. Turns out there was corrosion built up. I also use them annually for my dryer vent clean out. They are a great team, always work clean and are very friendly and trustworthy. They are repair guys, not salespeople. They will work hard to fix the issue instead of trying to sell a replacement like other fireplace companies in the area do. Their pricing is reasonable. I will absolutely use them again for annual dryer clean outs and if there are any other issues with the fireplace. Chimney Checkers 757.689.3161 http://www.chimneycheckers.com

We had them come out to clean/inspect a fireplace that is in our condo we just purchased. They…read morewere on time, thorough, and cleaned up everything. Although they had bad news for us (we expected it though), they had advice on how we could fix the issues. Great customer service, polite and most importantly HONEST! I absolutely recommend Chimney Checkers and will use them in the future to fix what we found. Thank you

AH Wickline has been cleaning and servicing our wood stove annually for many years. They are…read moreon-time, friendly, informative and real experts.

Definitely 5- stars! These guy's are the PROFESSIONALS you want working on your chimney!read more