Quality work, on time, all as requested. Much appreciated. Review wasn't requested but wanted to…read moreshare

As I wrote last year-- Tech arrived, after a 30 minute alert call, on time. Pleasant, courteous,…read moreand accommodating. Dryer vent service was thorough and complete. He kept me informed with pictures as he went along. Price was the most competitive of the three I called. Will definitely call them again next year!! Same quality this year. Terry did a great job. Highly recommended.

Good experience with Chimney Needs USA. Pros: prompt scheduling, friendly technician, competitive…read morepricing. Cons: cleaning could've been more thorough, outdated equipment, lacking inspection report detail. Room for improvement, but adequate service.

Victor fixed an old damper for us. He was quick, courteous, and reliable. Will use him for…read morechimney services in the future!

I have a condo apt that actually has a working chimney and it's my responsibility to have it clean…read moreonce a year which I was not aware of but the fear of having a dirty clogged chimney made me call f and son experience chimney to deal with it . Made a call , made a appointment, got a reasonable price and time for the service and even though I was not there my super told me that the company did a great job , a clean job and now I can relax knowing my tenant will be able to use the chimney during the cold winter days and night . Would recommend this company and glad my neighbor told me about this chimney company .4.5 stars on my yelp meter .

They were very professional and clean. The estimate was clear and in writing. They provided their…read moreinsurance coverage. They arrived as scheduled and did the work in less time than estimated. They covered the area so well that there was not a spec of dirt after they left.

Excellent service and reliable repair work I Used this…read moreservice after trying a different "fly by night" chimney/fireplace repair company. Mr. Chimney was efficient and very professional. They didn't have the chimney cap I needed in stock but ordered one and returned a few days later and did a great job. I would certainly recommend them and also advise against any other companies saying they are chimney/fireplace repair services- or using similar names. Mr. Chimney is the one that you WANT to use !

Tech came out in his own vehicle and had no uniform on, but we were expecting him so we let him in…read more Did an ok job actually sweeping the chimney, but when he used his shop vac it must have had a defective (or no) filter because he sprayed a fine mist of soot over every surface of the house. We didn't notice until he left and we started to notice. We sent Mr Chimney photos and emailed, called and texted and were told "we'll get back to you..." but they never did. We are disputing the $188 credit card charge in hopes of recuperating some losses. I will NEVER use these people again - TERRIBLE customer service!!!

We started off on a rough note because my appointment was rescheduled multiple times on the same…read moreday, which was frustrating. I was very close to canceling and gave them a clear ultimatum that if they did not make the next day's appointment, I would walk away. To their credit, they showed up the very next day and they were on time. Two technicians arrived and immediately got to work. One was on the roof while the other worked in the basement, and it was clear they knew exactly what they were doing. They also explained that this is a family owned business, with multiple family members working together on the same jobs, which really showed in how coordinated and invested they were in the work. The scope of work involved installing a stainless steel chimney liner designed to properly vent double gas appliances, upgrading existing connections for safety and code compliance, installing two double tee connections, and finishing everything with a stainless steel top plate and rain cap. They also handled flashing and waterproofing by installing aluminum flashing with ice shield underlayment, carefully removing shingles as needed, and waterproofing the exterior of the chimney to prevent future moisture issues. What stood out most was their professionalism and communication. They explained each step clearly, answered questions without rushing, and made sure I understood why certain upgrades were necessary. The workmanship looks excellent and very clean, especially considering the complexity of the job. Despite the rocky start, they ultimately delivered quality work and followed through when it mattered. The finished product looks great and gives me confidence that the system is safe and properly done.

I normally do food establishment reviews. Well to start off I seen Chimney Solutions ad on…read morefacebook. I decided to get a quote because my chimney was missing a lot of mortar between the bricks. The owner Ricardo Castillo came to inspect it. He's very professional from arriving on time to giving the quote. I'm very happy with their work ethics from protecting my property as well as my neighbors ( putting up tarps to make a tent over the chimney) the work is complete and I'm very happy from the start to finish of the job. The price was very reasonable as well. I highly recommend Chimney Solutions !!

We have a fireplace with chimney which was not in use for a few years. Based on the many positive…read morereviews here in Yelp we decided to hire Chimney Plus for an inspection. Chimney Plus owner, Rich, responded to our phone message promptly. We discussed the situation, he was very open about his experience and the cost. On the day of the inspection, Rich showed up on time, and was very thorough and informative. Plus he offered helpful advice regarding other ways of sufficiently heating our home. We highly recommend Chimney Plus, and will definitely go to Rich for all of our chimney advice! Thank you for reading.

i don't normally write reviews, and apologies for the length of this one, but I have to give a huge…read moreshout out to Rich and Chimney Plus. I have a gas fireplace that would not stay lit. I tried a couple fireplace repair services who replaced every component of the fireplace and concluded that the problem was in exhaust pipe and starving the flame of oxygen. I was told I need to find a chimney guy who would likely have to rip it out and replace it. This would be an extremely messy and costly job. I got Rich's name from recommendations I found on Facebook. After speaking with him a couple times about my situation, he told me he doesn't deal with that type of installation. I told him I was stuck because nobody has been able to figure it out. He offered to take a look and made it absolutely clear that he also may not be able to find a solution. I was impressed by his need to set expectations and told him to come and give it a shot. Rich came the next day and in less than 5 minutes he told me "It's not the pipe, it's something electronic. The fireplace is shutting down, not suffocating." He then went up on the roof to confirm that the fireplace was exhausting as it should. He didn't know what the issue was though, and honestly, he could have left at that point. Afterall, I hired him to check the exhaust pipe, which he did. He began to question me about how the fireplace works and what parts were replaced. Then he asked, "do you control the fireplace from that remote?". I said yes and he asked "have you tried another remote?" The remote is the only part that had not been replaced and nobody ever thought of it being the possible cause. We played around with some settings on the remote and suddenly the fireplace was staying lit. Again, Rich could have left at that point. Instead, he stayed about two hours and read through the entire installation manual to see if there could be anything else causing the issue. He suggested I try a few things (furniture was in the way so we couldn't do it right then). He then left but returned a few minutes later to check the gas lines to be sure they were sufficient to support all of the gas appliances in the house. He was determined to check everything! Rich then left, but called me multiple times that day with additional ideas as he continued to research my fireplace online. A couple days later he left printed copies of the documents he found online in my mailbox. All of this was done as part of the initial call! The fireplace is still working. I think his initial instinct about the remote causing the issue was correct. A couple times that the fireplace went out since then, I played around with the remote and it re-lit and stayed list. I'm going to order a new remote which I'm confident will solve the problem completely. Rich is a rare find. He's a nice guy who cares. He went above and beyond and saved me a lot of headaches and a lot of money. I can't recommend Rich and Chimney Plus highly enough.

I was very impressed that they came to give a free estimate in a driving rainstorm. The estimate…read moreincluded chimney liner, many bricks to be replaced, repointing, etc. They started work, again during a rainstorm but could only work mostly inside. They are scheduled to complete the job later this week, on the first dry day. Therefore, the rating will be changed when full job is completed, but impressed so far.

I called Mr chimney as I need the fireplace in my vacant apt in white plains checked , clean ,…read moreinspection before a new tenant moves in and it can be dangerous to have a dirty clogged fireplace as I have been told . Called for an appointment on Thursday and Friday morning the chimney guy was at the apt ready to do his job. It took him about an hour for cleaning and inspection and he told me that the fireplace was not used much in the past and it just needed a good cleaning and lookover . Rate was reasonable and the advice he gave me for proper maintenance and care was very useful ..Was thinking about having the fireplace sealed up so I wouldn't have to deal with it anymore when the new tenant moves it but the chimney guy told me , it would be a shame to not have a fireplace especially during the winter time and a fireplace in a condo apt is rare and very cool , so fireplace stays put . Glad I called Mr chimney to give the fireplace a checkup . 4.5 stars on my yelp meter .

If I could give this business ZERO stars I would. He claims to be the most "honest" chimney sweep…read moreWestchester but is anything but. He did not do the work as promised, lied to us, refused to return our calls, and refused to issue a refund that was due for services paid for but not provided. If you want more details, email me and I will tell you the whole story.

Took a while to find a reliable chimney company. Got ridiculous estimates. But boy we lucked out…read morewith Royal Chimney. Had a leak that no one could figure out but John the owner of company did. This guy is perserverant and not a scam artist. Came up with brilliant solution and saved us a lot money. Would highly recommend. And added bonus he's a real comedian.

man came to my house, talk about what he does more than looking at the work. paid him to come clean…read morethe chimney and fix the to of the chimney. he couldn't do all at once due to weather ( so he said) and never came back. chimney still dirty!!!

I recently decided to have a gas log effect fireplace installed in my living room…read more I was recommended by a friend to contact Victor at Westchester Fireplace to visit my home and suggest the types of product available. I chose a multi tier adjustable gas flame product with remote control, and the price quoted for the entire unit and installation was extremely competitive. The installation was completed speedily and efficiently by an experienced professional and I am very satisfied with my purchase.

Like many others have mentioned, I would advise not to do business with this Company. Here is my…read morestory. I called this morning at 9:30 AM and left a message that I was interested in a gas fireplace insert. Since I did not hear back for a couple of hours (which itself was a bad sign), I decided to visit the showroom. My mistake. When I arrived, the door was locked so I rang the doorbell which looked to have an intercom and a buzzer which would allow the door to be unlocked from inside or have someone say they were coming to let me in. I waited for a couple of minutes but I did not get a response. I rang again and again didn't get a response. I tried to open the door thinking the buzzer might be broken but that the door might have been unlocked. I looked at the signs and confirmed that the showroom was supposed to be open. At this point, I was thinking that I drove 20 minutes to the showroom only to find it was closed. After waiting for another couple of minutes, I tried ringing a third time. I thought I might have heard the intercom or the buzzer so I tried to open the door. All of a sudden, the door flew open and I was confronted by what can only be described as a deranged man with a face contorted by anger. He got up in my face yelling at me to "stop shaking my door." Before I could even get out a single word explaining to him that I had been waiting for 5 minutes and was a customer just trying to visit his showroom, he screamed at me to "get the f/k outta here." I actually thought he might get violent. The entire episode lasted for less than a minute. He actually did me a favor by yelling me at to leave. If you are reading this, you too should listen to him and never enter the store. After reading some of the online reviews, I'm assuming this person is Victor, who has been variously described as unreasonable, obnoxious, condescending and rude. I can only add that the person that confronted me was an angry, miserable person with psychological issues. I can't imagine the headaches someone would have if they did purchase anything from this Company and had to deal with this person.