This was my husband's and my first time visiting this restaurant, and unfortunately, the service…read moreleft a very poor disrespectful first impression. Makes sense why there in a shitty plaza disguising the inside as some fancy BS.
When we walked in, none of the three employees AT THE FRONT greeted or acknowledged us. After standing there for a moment, I finally said, "oh Hello" in such a normal polite tone. No sass or sarcasm, hoping someone would respond. No one did, we picked up a paper menu ourselves to look prior to deciding to stay.
I asked a question about one of the menu items. The employee immediately got so noticeably upset and irritated to the point of correcting me with such sassy attitude saying that they are Chinese cuisine, not Japanese. First off, go shove that up your a**. Second,I didn't even fucking know that what I was asking for was Japanese, I rarely eat this shit. So, simple mistake.
Maybe learn that it's okay for people to not know. Third, the restaurant is called "Ginger Bistro," that says nothing. Mentions nothing that made the cuisine immediately obvious to us that it was fucking Chinese, dumba**.
Despite the uncomfortable start, my husband suggested we give the food a chance. We ended up ASKING to be seated without anyone speaking to us because we agreed to stay out loud. We ended up getting walked and seated.
When our server arrived, there was no greeting or introduction--she simply just spawned after a while of sitting and just asked what we wanted to drink. No hello, hi, my names blank how are you etc etc. just "what do you want to drink" We end up ordering the passion fruit ginger ale and the pomegranate ginger ale drink. Since it had taken a while for someone to come to our table, we asked if we could place our entire order at that time. She acknowledged us briefly and walked away.
When the drinks arrived, we noticed they contained turmeric, which was never mentioned on the menu or by our server. That seems like important information, especially since some people may have allergies or dietary restrictions.
Unfortunately, neither drink was to our taste. After only a couple of sips, I politely asked if we could replace them with cokes. Our server gave us a stankkkkk a** face, walked away after listening and brought the Cokes, and walked away without saying anything. The restaurant serves only bottled beverages rather than refillable fountain drinks. It was clear from both our table and the restaurant's cameras if they wanna go look, that we barely touched the original drinks before requesting replacements.
Throughout the rest of our meal, our server never checked on us to see how everything was or whether we needed anything. The food itself was very good.
However, the service was consistently so fucking rude. From the moment we walked in until the moment we left absolutely shitty service.
Even the people sitting next to us seemed to be having an unpleasant time as well. My husband and I remained polite and respectful throughout our visit, so we were genuinely confused by the attitude we received.
To make matters worse, when the bill arrived, we had been charged for all four drink, the two original drinks we only took 2 sips on. One from the bottle and the second in the glass to see if the ice can help water the flavor down. We got charged for the two Cokes we ordered afterward and the other 2. That was just fucking stupid. Go check your damn cameras, you simply don't do that. Good, understandable service you don't do that.
Fuck them, fuck you I hope you see this. The overall experience, 0.5/10, and we will not be returning. There are plenty of restaurants that offer great food along with welcoming and respectful service.