Called multiple times and was hung up on, when my husband tried he was also hung up on and when called back to say that if he was hung up on he would place a complaint. She said "cool, thanks" then hung up. We weren't being rude, just trying to place an order. We didn't even get a chance to talk to anyone. We've had their food in the past and it's been good, but staff and customer service has really gone down hill in the last two years. read more

On the hunt for a decent Chinese restaurant in Marin County that reminds me of home. My friend said he has been coming to China Village since he was a kid, so I figured why not give it a try. We phoned in for takeout and it took us a couple of times to order because they were busy at the restaurant and it sounded like their daughter tried to answer the phone for the owners. We ordered the house special crispy noodles, Hong Kong style ($13.75) which is his go to and I opted for the Seafood with Tofu Clay Pot ($18.46).We made some rice at home to pair with the clay pot. The house special crispy noodles were great. The noodles were so crispy, even when there was sauce on it, you still had the crunch. It was topped with broccoli, carrot, zucchini, shrimp, mushrooms, beef, Napa cabbage, onion, and bok choy. There was such a large mix of veggies and protein that I did not know where to start. This dish was worth the value and quality. When I have had this at other establishments, it is pretty much dead on in terms of what was in it. The seafood with tofu clay pot was okay. I think I need to dine in next time because it honestly just felt like I was eating the house special crispy noodle without the noodle. I was also thinking there would be more tofu but there was a ton of squid and scallops. Like what my parents would say, a lot of Chinese dishes revolves around similar sauces, so I was not too surprised that it was very close to the crispy noodle. I think I just wished it had something to make it more special and different. Our takeout came with soy sauce packets that we did not use and 2 fortune cookies. Overall, it was okay. I will give them another try, hopefully next time it's not raining and I'll dine in instead. read more

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This is my favorite Chinese restaurant in the county!! I recently moved across town and was sad to learn that they do not deliver to my home. Today, I had the opportunity to go in person to order and pick up food while my dog was getting groomed next door. I ordered snow white garlic chicken, steamed rice, and egg rolls. While waiting, I got the call that my dog was ready to be picked up. I let them know I'd be back. As I was waking up to take my dog to the car, the lady at the cash register saw me and came running out with my other! That's incredible service!! The food was still piping hot when I got home. That's how close I live, yet I'm one mile out of their delivery zone. That's probably a good thing, because I'll treasure the meals more when I have to "work" to pick it up. Great food, excellent service, and I hope that someday they'll deliver to ALL of Novato. read more

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This has always been my go to place for many years, but it has consistently gone downhill. The flavors are just MEH, maybe a change in the kitchen? Quality has gone down but prices have gone up. Looking for a new place to try. read more

Typically good food. I did get the pork buns and they taste like a chemical which had me worried about eating it so I didn't. Aside from that they're fast and open on holidays read more

We like this place! The food is fresh, portions are generous, veggies nicely cooked and bright, service is good and the price is reasonable. Love their spicy green beans and broccoli with mushrooms. Mu shu was only shredded cabbage so that could use more variety but overall we really enjoyed our meal and will be back. read more

This was our go to for Chinese food because they deliver. I'm not sure if they changed owners or what happened, but the last time we got food, my hubs and I got very sick. The only thing in common we had were pot stickers. They tasted okay but the consistency seemed off. Within 3 hours of eating we were really sick. The next morning, we threw out all the leftovers. I'm afraid to order from here again. Awful! read more

Stay away, unsafe. Received our order and there was a metal staple inside of the orange chicken. My girlfriend almost choked and died. When we called the restaurant they did not care and acted like this is something that consistently happens. The staple was literally inside of the meat, not on the exterior. read more

China Village - Metal inside food - Chinese Near Me - Novato, California

I've lived in Novato for six years. I've tried several Chinese restaurants and haven't been impressed. I've resorted to driving down to Ping's in Northgate One. That all changed today when I stopped at China Village in the San Marin Plaza. They know their stuff! I ordered beef chow fun and wor wonton soup. Everything was flavorful and delicious. I'll be back! read more

Well, we tried this place instead of our usual favs, after Jenny lows closed, so sad! We have to say it's often excellent. We really love the freshness of several of their dishes. The dumpling soup is really, really subtle and delicious. The veggie egg fu young is filled with fresh veggies that are not over cooked. We haven't tried everything yet, what are your favs? read more

Ordered takeout last nite and as I usually do I ordered food for 7-8 when we were only 2!!!! Service was good and food was good , ordered egg rolls,pot stickers, pork buns,crab Rangoon , pork fried rice ,chicken chow mien, almond chicken, orange beef and sweet n sour pork ... it was a little pricy but what isn't these days ,spent 116.00 fair value for all that food read more

China Village - Anything and everything from this spot - Chinese Near Me - Novato, California

Grew up in San Francisco, ate at many Chinese restaurants in Chinatown and the Avenues. The China Village matches any other Chinese restaurants for quality, taste and service. Take out is dynamite quick. Have recommended to many people who also agree to China Village being the Top Chinese restaurant in Marin. Best of all, I live around the block. Have had banquet trays for parties also. Great food! read more

Ordered general's chicken and it was terrible!! Chicken was so tough as to be almost inedible. Was it really chicken?? Won't ever order from there again. read more

Our party of 3 were greeted and seated immediately. Menus, tea and water arrived promptly. After some minutes, we ordered and our soup came quickly. Our 3 dishes came a short bit after we finished our soup. Sizzling rice soup: 1/5 first one we ever had that did not sizzle when rice was dropped. Not authentic and very odd. Cucumber in it was a first and definitely a filler. Some rice was still chewy rather than crunchy. Not very good rendition of the real thing. Beef with string beans: 4/5 Very good and a nice big portion. Tons of beans and a bit less beef. Nothing wrong with this plate. Lamb with greens: 4/5 Very tender. Overall, a tasty excellent dish. Seafood Clay Pot: 5/5 Squid and prawns were a good portion in with the mushrooms, tofu and veggies. Delivered to the table piping hot! Overall, great service. Sizzling rice soup was the only lackluster one. My parents come here enough to be remembered by the staff that served us. Give it a try. Right in the Harvest Market Center on San Marin Dr. in Novato. read more

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Had dinner there last night, service was excellent, very friendly. The food was wonderful. Everything was very fresh and cooked perfectly.

Nice traditional Chinese restaurant that has a lot of food on the menu and generous portions including lunch specials. More expensive for dinner so we haven't tried it at that time. Friendly service from counter to kitchen and once they accidentally overcharged me by couple of dollars so they brought my money right to my door within a half an hour. Seating is ample and not cramped. In a nutshell it's fortunate to have them located in San Marin Plaza. read more

We love it here for both dining in and take out. Lovely staff and the food is delicious! Our only go to for Chinese Food!

Very good food good price they have big portions so if you go there be very hungry customers service depends on the lady that helps I been in there maybe 3-4 times but everything is good very cozy place read more

Delivered on time Food was delicious but sometimes it's fabulous and sometimes it's just Ok Overall would give the a shot read more

Are used to love coming to China Village. I've probably eaten here 100 times but now that I'm vegan I am pretty upset that they were completely unwilling to accommodate me. I called and tried to ask if the egg rolls were vegan... Often times it's a rice paper not actually containing egg. Anyways the man on the phone let me know that he doesn't know so I asked if I could speak with someone who knows what's in the food and he told me none of them know. You are a restaurant that makes food in your kitchen. How do you not know what's in your food? Pretty bummed at the lack of awareness effort to simply answer a question. The world is changing so hopefully China Village takes note. read more

I've been here many times. Up until yesterday, my food has been been consistently good (4 stars). Last night's meal was the combo chow mein and the sesame chicken. The chow mein was as good as usual, but the sesame chicken was barely edible. It had a good flavor but the fried chicken pieces were very chewy and tough. Not sure what happened but it definitely wasn't good. read more

China village offers a decent Chinese food offering with really nice service. And disclosure we happen to be friendly with the owners so maybe our service experience is a bit skewed. However the family that owns the place is very nice and they do go over the top to make a nice experience. Unlike many other Chinese restaurants especially in the city, the interior Decour is very nice. It's clean quiet and comfortable. They do a decent job with tofu dishes and some vegetable dishes. Their wontons are good along with a few other dishes. We have not had the full menu yet so we cannot comment and all the items they do a decent job with with the stuff that we've had. read more

China Village - Spicy string bean - Chinese Near Me - Novato, California

Great Chinese food, I am vegan and they can accommodate my needs. They are always very friendly and remember who I am and remember my family names. I wish they would open up to dining right now, but they feel just having take-out only right now is best for them as a family and business, especially with new variants. Our country is a great country and they have the right to do so. I love all of their sauces and they have many vegan options in the tofu offerings and other items that they offer. Favorite is Spicy Bean Curd with vegetables. read more

In from the rain and wanting hot food. I love their salt & pepper pork chops and chow mein lunch. Today it included a cup of hot & sour soup with a fried egg roll. Pretty bountiful for a single person lunch special and pretty delicious. This place is also my go to for ordering a large tray of their fresh made potstickers for parties and potlucks, always a winner. read more

China Village - Hot & sour soup with veggie egg roll as part of their lunch special - Chinese Near Me - Novato, California

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Thanks for all the good Chinese food we love u in Novato you have been here a long time and appreciate all you do for our community keeping us safe for COVID thanks for being there read more

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My new go to Chinese spot. I enjoy their garlic broccoli, shrimp fried rice and lemon chicken.

Food is very tasteful! Generous portions, the service is superb! I had a great time! read more

One of the best Chinese restaurants in Novato. But absolutely best customer service. They also deliver for a minimal charge and are open more hours than others. read more

We ordered delivery and it was ok. It arrived on time and the delivery woman was adorable. I also appreciated the reasonable $2 delivery fee (many charge $8.95!). I'll order from them again but wouldn't order the eggplant dish (which we ended up not eating after a couple of bites. It was super mushy without a lot of flavor). read more

Food is consistent and the people who work there are super friendly- the best chinese food in town.

Always fresh and delicious food! Chicken chowmein and beef and broccoli is always a hit with my kids! Our go too for Chinese!!

Excellent Chinese Food and menu selection. The service was fast at 11:30am on a Sunday. We dined-in the restaurant. The staff and owner are very friendly. They seasoned the food just right for us, not too salty and good flavor. The crab puffs are so tasty. We ordered Sizzling rice soup, Hunan beef, Sweet and sour cod fish, land vegetarian chow main, all wonderful. The servings are quite generous as well. We've been going to this restaurant for several years and come in when we're in town. read more

So we took my wife's grandpa out to dinner, He recommended this place. We ordered the family meal which was about $16.99 each. It is located in a small shopping center . The service was great , the restaurant was very clean, The food was awesome and fresh, We had plenty of tea and we really enjoyed our meal. I really was not expecting much, But this place really put out some great food, We even had plenty of leftovers. So if you are in north Novato give it a try, read more

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My Points Index {100}: Authenticity 40% Food 30% Service 10% Price 10% Ambient 5% Cleanliness 5% Authenticity 3/5 Food 3/5 Service 3/5 Price 3/5 Ambient 3/5 Cleanliness 3/5 60 points Remark: A so so. read more

Really disappointed in recent visits: poor service, dirty premises, and most of all: awful tasting food. My daughter had food poisoning after eating their soup and egg rolls. This place used to be decent years ago but it has really declined this year. Now we have to find a new place. read more

The Mongolian beef is pretty good...otherwise, the rest of the food I had was pretty rough. Crab puffs were super so-so...BBQ pork buns were TERRIBLE, and the BBQ pork chow fun was rough too...the noodles were fine, but they clearly overcook their pork and it lacks flavor. I did take out, so I don't know what the service was like, but they were very polite when I picked up the food and it was prompt...but I won't likely go back because the food was so disappointing. read more

Super good service and delivers I recomendad the place and fast and flavor is very good

Each time I order to be delivered they do not get our order right. Once again, wrong order and the food was tasteless. I emailed the restaurant that same night but have never heard anything. Try another Chinese Restaurant in Novato. read more

We're done. We've been long standing and loyal customers as long as I can remember and I've been in Novato for 29 years... Fri night, I called to order dinner. A woman answered - not the gentleman who usually answer the phone. I told her I wanted to place a TOGO order, then I IMMEDIATELY corrected myself and said I wanted it delivered. I gave her the order and she repeated it back (good!). She said it would take 20 min, which seemed quick, but I didn't give it too much thought - I was tired, which is why we were ordering out... So, about 45 min later, (I wasn't paying attention), this same woman calls to tell me my food is ready and why haven't I picked it up? I told her I thought it was being delivered, to which she said NO and she knew this because she didn't charge me the whopping $2 for delivery. OK, I was pretty certain that I did correct myself, but it could have been my error, so I asked her how long it would take to have it delivered. When she was checking, I asked my husband if he could go get the food...at which point BOTH he and my son chimed in and pointed out that I did in fact originally say I wanted TOGO, but I IMMEDIATELY corrected myself and said delivery! When the woman got back on the phone, I explained that the error was in fact hers and she replied: "Well, the customer is always right" and then she hung up on me! I called back and told her to NEVER do that again, and by this time I was PISSED! I asked her how long it would take to get the food delivered and she said she could get someone right out, and she asked me to give the driver the extra $2 delivery charge (for the restaurant), so she wouldn't have to re-do the cr. card charge. I explained that since the misunderstanding was HER error, not mine and we were still waiting for our food, I thought it would be appropriate for her to just waive the $2 as a gesture of good will. Of course, I can't give a crap about $2, but at this point, it was a matter of principal! I don't recall what her response was, but it wasn't polite. So, the food finally gets here (I would have just cancelled the order at this point, but they had my cr. card number and we were hungry). We open up the boxes and lo-and-behold, there are no "walnut prawns," a favorite of our family. I called back and again, the same woman answered. I told her who I was and POLITELY asked her what happened to the walnut prawns that I ordered? She asked me to hold on. When she came back on the phone, she said: "we didn't charge you, we didn't charge you!" OK, that's good, but why were't the walnut prawns included in my order (like they were when she read me back my order)? She still couldn't grasp the PROBLEM and I eventually hung up. The food is USUALLY good (but inconsistent for TOGO orders) so that, coupled with the fact that the prices have really gone up over the past few years AND this horrible encounter...we made our decision to just find a new place to eat Chinese from now on - too bad. read more

Don't listen to JeroLyn D. She obviously was tired based off her comments and probably wasn't clear about her confusion of wanting it to go or eat in. The food is still great and we've only had nothing but great service here. Just want to make sure we support local businesses in Novato. read more