I would caution anyone NOT to board their cats at the PetSmart PetsHotel on Richmond Highway in…read moreAlexandria.The information on their website is patently false; they don't do any of the things that they claim they do. We had such a horrible experience and feel a tremendous amount of guilt for trusting that they would take care of our cat. After a short stay, our healthy 1-year old cat was returned to us lethargic and clearly traumatized, with serious episodes of vomiting and diarrhea that ended up in a $2,500 vet hospital stay. A quick business trip turned into an ungodly expense. We were promised an update during his stay as well as a "Pawgresss Report" when we picked him up, but received neither, likely because he wasn't adjusting well and it was easier for them to keep that from us. They didn't even do a basic medical check when we dropped him off, which again was supposed to happen according to their website. I reached out to the hotel manager, Arden, once he was admitted to the vet hospital two days after his stay, and described our experience. She "seemed" very sympathetic and assured me that an incident report would be filed and that someone would get back to me ASAP. Well, here it is 4 days later and I still haven't heard from anyone; I would have thought that they would want, at the very least, an update on his diagnosis/condition to prevent an outbreak at their facility. Nope. Clearly, what they say and what they actually do are at odds. Don't be like me and get caught up in the flowery language used on their website to describe their facility and services; it's all disingenuous, if not patently false. I fear our poor cat will never get over the trauma of his visit at the PetsHotel on Richmond Highway in Alexandria, Virginia

We bring our cat to Petsmart to get our nails (claws) clipped. They also brush her, clean her ears…read moreand such. We're very happy with their service and how they treat Chloe.

I just visited this store today, 04/09/26 at 3pm. A quick in…read moreand out for some dog treats, the young man that was going to help me made a big productive sneeze into his hands and asked what I wanted. I asked him if he was going to wash his hands before he handled my order, and he said no. Another young man there was polite enough to help me. Dogma is running their own science experiment studying the spread of Covid-19, and the Flu. Avoid, he's stocking their shelves right now with "a little something extra" for you.

Rory still loves her Dogma treats. Just came to show some love that the quality and love for pets…read moreis still top notch. Rory LOVED the special doggie style linzer cookie. She gobbled it up and she is kind of a picky girl. She of course loves her pupkin cookie still. The linzer was so cute, but we forgot to take a pic before she ate it.

Wonderful Shelter with extremely caring veterinarians, onsite staff and volunteers! The animals…read moreare always treated with tender loving care. If there's the slightest indication of a health issue, the lil' guys are treated immediately. There is no better Shelter in northern Va.

My husband and I saw a dog we were interested in meeting and possibly adopting so we reached out…read morethrough Instagram to get more details. We got a quick response, which was nice. They let us know that based on the dog's profile, they recommended that we do a meet and greet with any family dogs we already have at home. So we get ready, load up our pup, and go to the center. When we walked in, we felt like the vibes were pretty off immediately. The front desk staff seemed to be pretty unfriendly, barely addressed us, and barely made eye contact with us. But we moved on and I tried giving them some grace... We then told them which dog we were interested in meeting and they let us go back to the kennel for a first glance. We came back out and when we asked for a meet and greet, the one worker seemed super hesitant in even allowing that. Lots of "ummm, yea, I guess you can" vibes. My mother-in-law waited in the lobby with our pup and they led my husband and I to their yard for a visit which went well and I asked if I could switch out with my mother-in-law and were told that it'd be best not to have the dog meet too many people in one instance since it has a "stranger danger" personality. What if the people after us wanted to meet him, would they have turned them down because it was "too many people"??? We then asked to have our pup meet since our meeting went well and were met with more hesitation. We let the staff know that we also have kids at home and they recommended that we come back with them so the adoptable pup could meet everyone at once instead of letting our dog meet in that moment.... we thought that was odd since we were already there and prepared. My husband was already over it and left and I went back in to ask if the dog we were interested in could be adopted that day or before we were able to come back. They let us know that they couldn't guarentee he'd still be there. Never once did they really walk us through the process or even offered that we could essentially put the dog on "hold" until I kept asking more questions. They finally directly us to a QR code that went to an interest form. I filled out the whole thing and then they were like, "oh, BTW, its a nonrefundable $50 fee/donation to put an animal hold on". So... fine.... because we really wanted to make sure he was still there when we came back. Fast forward to the next day, we bring our kids and our dog back in. They then tell us they they're going to have our dog meet their dog 1st and if that goes well, we can introduced the kids. What the actual crap since we already had our dog in the day before! So the meet and greet with the pups didn't go the best which isn't anyone's fault. We understand and recognize that is out of everyone's control and don't fault the staff for that interaction. One of the other workers who wasn't there the first day tried helping and made some suggestions to have us adopt and older dog but at that point we were ready to go. We were so frustrated with the entire process. They wasted our time, weren't upfront about the fee/donation, and the staff either didn't understand the process themselves OR they really didn't want it to actually work out with us from the moment we walked in there. We've adopted from Wolftrap Animal Rescue twice and had wonderful interactions. We also visited the Lorton Animal Shelter and everyone there was really kind and friendly so I'd recommend others going through one of those other agencies instead. We just hope our nonrefundable $50 donation goes to good use...

The staff was friendly at drop-off. Unfortunately the haircut was horrible and the follow-up was…read morefrustrating. After the terrible groom my partner was told to come back for a they would fix it for free. She scheduled the appointment pointing out that she wanted the complimentary service (see photo) and when I picked her up they told me it was roughly $125. I told them I had a free service and they saw that in the system but that's not what they did. I overheard the lady behind the counter whisper that we were willing to pay the difference even though it is their fault . At that point I was unwilling to pay but my partner was at work and had already paid the entire amount online so that I did not have to have any issues. They reached out to the owner and we were assured that she would reach out to us and fix it. My partner reached out to Jodi (the owner) and she did not respond. This was in February and it is now May. I waited to post this in hope that I wouldn't have to because they would make it right. I understand that the groomer needs to be paid because the work was completed but their mistake shouldn't have been my problem. Oh I forgot to mention how we came about the complimentary service. The original cut was HORRENDOUS (see photo) my partner wrote a review about it and they offered us a complimentary bath and tidy to take it down. She agreed and removed the review(shady). All I want is my partner's money back. This review did not need to be posted but I hate that fact that we were taken advantage of by this business.

First time taking my dog for grooming. It may work for some people but not for me. The place could…read morebe tidier and being crate free means dogs of all sizes are roaming around. My concern would be that my dog can catch something . They checked just for rabies vaccination. The groomer cut more hair than what I requested. She was nice though. Because it's a small place it got chaotic when multiple customers arrived at the same time . No parking available , people were double parked on the street.

Having someone take care of your beloved peya while you are away can be a nerve wracking situation…read more With passionately pets no more nerves. They are reliable, efficient, and actually care about your dogs or cats. They have taken care of my two dogs for a while now while we travel and I always come home knowing the pups were well taken care of. Passionately Pets does its job and I will always use them.

It was my first time getting a pet sitter ever for my two adult cats a few months ago, and the…read moreservice was absolutely outstanding. Super thorough, professional, and kind! They left me report cards and photos daily to view in the app, so I was updated the whole time. Absolutely would recommend to anyone who is new to petsitting and might be nervous about having a stranger come over while you're gone. They made me feel so comfortable and confident! And of course they took great care of the cats :)

Both of my dogs love the dog-walkers from unleashed pet! Not only has this team always been on-time…read moreand followed my helicopter dog-mom requests to a T, they're all very kind, trustworthy, and patient and loving to my four-legged girls. Our household feels very lucky to have discovered the unleashed pet!

Be careful of this one. Will agree to watch your pet and cancel on you at the last minute leaving…read moreyou thrashing to find a replacement two days before you have to leave the country. Not willing to try to find a win-win situation in a difficult position and will ignore you if you have a concern or question things in their contract. They are on the expensive side too....Good thing I found out early. This is not someone I'd want nor trust to watch my babies. I recommend looking elsewhere. I'll be sure to pass on to my military family because we don't need the added stress in an already stressful situation. Would give zero stars if it were an option.

I absolutely positively have to give 5 stars to Dr. Brooks. I have a 10 year old German Shepherd,…read moreKami. Her and I have lived in 4 different states together so you can imagine she's had a ton of vets. Dr. Brooks is by far the best doctor her or my other baby Jindo have ever been seen by. She always walked me through all the options in a way that respected my budget but made me understand pros and cons of each way forward of care. I never felt pressured by her and always knew Kami was getting the absolute best care ever. I've recommended her to all of my friends and honestly leaving her was a top 3 con to moving out of state. I honestly cannot recommend her enough. Kami and Kimmers love love love Dr. Brooks!!! Also the front desk staff is so sweet and nice. Kami is on a prescription food so we had to get it from them so I saw a lot of them. The place really felt like family!

I couldn't be happier with the service here. The vets, the techs, and the front desk folks are all…read moreamazing! Here's a good example of why I'll never use any other vet - I take my dog here for routine visits and immunizations but went there recently when his separation anxiety became more of an issue than in the past. The vet (Dr. Campfield) spent a lot of time with me and Rico (my dog) discussing the best strategy to use to help ease his anxiety. We came up with a plan and, in addition to some training, part of it was a small tranquilizer for occasional use to help ease him into the idea of being left alone. It worked like a charm which, along with some training tips she recommended, made him much calmer. Soon, he should be able to spend some time alone with no medicinal help. The most impressive part of this? She personally called me the next day around 6pm to see how he was doing! I've never had that happen before and it really made me feel like she cared about him and how her suggestions were working. She could have just waited in case I called her to tell her whether it was working or not but she proactively reached out to me. That is definitely the caring part of Caring Hands.

Been coming here for years for self service dog wash. The place is located near Shirlington dog…read morepark so a lot of owners take their dogs to the park and then to the wash. 5 stars for location! The place gets busy on weekends - expect to wait up to 30 minutes. Prices are super reasonable and they have a loyalty program which adds up to a free wash. The place gets humid and smelly during the summer. (I don't think the air conditioning and circulation work well.) You get what you pay for in terms of cleanliness. The staff is friendly and always willing to help. Parking can be challenging. You might need to park up the hill where the townhomes are and walk down.

Great, no frills spot for a self dog-wash station! Staff was very friendly and patient while I…read morestruggled to get my stubborn dog into the tub. They provide everything you need, including 4 different shampoos, towels, treats, brushes, ear cleaning solution, and a heavy duty dryer (that my dog was terrified of - pro tip hold it far away from them and use it at the low setting). It's nice that you don't have to worry about cleaning the tub or floor afterwards too, they'll take care of it. I do just wish the parking situation was better, but it's nice that it's right by the shirlington dog park so if I'm ever there and he gets gross, it's a place to stop by on the way home.

Gwen was very nice and caring. I needed home grooming for my older dog who had bladder cancer…read more She was always terrified going somewhere to have her nails clipped. Having Gwen come to our house was wonderful for both me and my dog.

Very disappointing experience. Despite clearly explaining the haircut and providing photos, my dog…read morewas given a different cut. Booked over a week and a half in advance with a specific groomer to avoid this exact issue, but was told the morning of my appointment that she was overbooked. This reflects poor organization and a lack of careful listening to customer instructions. When a customer plans ahead and communicates clearly, there should be greater consistency and attention to detail. I hope the business improves its scheduling practices and how it handles client requests moving forward.

We have taken all of our dogs over the years to For Pets' Sake in Alexandria, Virginia. Alan has…read morebeen our guy. Two weeks ago, our Max died. His younger sister has been adjusting or we thought she was until yesterday. We stopped to take Maggie to be with our groomer, Alan. Maggie started crying and scream barking. We had to have Melissa help us physically get Maggie inside. Alan greeted us. We sadly left her. Alan said she did well after we left. Later, we picked her up with a treat. Today, I called Melissa and asked if Maggie and I could pop in for a positive treat. We arrived. Maggie saw the special treat and we walked into the business with ease and a smile. Melissa greeted Maggie with a treat and kindness. Maggie trotted back to the car with success, pride, and happiness. Thank you, Melissa for your extra kindness yesterday to our scared girl. Thank you, today for allowing me to stop by to reinforce goodness.