I usually don't leave reviews because I used to work in restaurants like these but this experience I just recently went to this chipotle to pick up an online order. I came in around 8:30 for a a burrito, chips and salsa and a lemonade. When I got there they just gave me a cup to go fill it up myself. Okay fine I walk over to the bar and they dumped all the lemonade literally moments before I got there so my only option was water or a soft drink and I don't drink soft drinks much so I was very disappointed. I finally have my lunch break "I work 3rd shift" and I see I got the salsa for my chips but no chips and the burrito was thin as hell like they barely put anything into it the meat was burnt, I was missing topping and the hot sauce I asked for so not only did I get screwed on my lemonade but literally my whole meal. Terrible terrible Recently came back because a friend wanted me to get him chipotle; the young black kid working there was extremely unprofessional and rude. He had some girls over there where he was talking joking around having fun with while I was trying to make a order in person because o don't trust them to make it without me not seeing my order anymore and when he finally noticed me he I asked for my order where he sloppily made my order and then went back to his friends where he gave them free food and got back to me. This restaurant needs help what is happening read more

I love Chipolte...however trying to find PARKING at this location is AWFUL! Out of the 3 times I have been to the Chipolte on Orchard, I have only been able to find parking 1 of the 3 times. When I'm not able to find parking, I'm forced to go elsewhere for food. Please try do do something about the parking situation. There are a lot of businesses in this strip, please make all employees park farther away so guests can actually find parking. read more

bruh y'all tripping in there...... how you not cook the rice all the way through lmaooooo read more

Chipotle Mexican Grill - uncooked white rice LMAO - Mexican Near Me - Aurora, Illinois

Chipotle is never my first choice but still went there today as my friend really wanted to go there. I ordered a chicken bowl and it was so bland I felt like something was missing for every bite I took. The chicken was at least tasted fine this time, yet there were bone or skin pieces in there which isn't very appetising to see to be honest ( or my earlier experience is that it was always super salty that would burn your mouth) or rice is generally super uncooked ( not sure how difficult it would be to cook rice really). Also the service is slow and lines would go long and long in this location yet the staff looked quite laid back... so nope, I will not go back to Chipotle, just not a very good experience... read more

i ordered online like i usually do & they fucked up my entire order!! I can't even eat what they gave me! terrible!

Decided to try to order online again and had a pick up order for 9pm and it wasn't ready. They are literally Robbing people out of the money they spend there. Literally no meat in the bowl. If I'm paying $30 I want my moneys worth. Going to be launching an investigation here at this place. read more

We order from this location all the time but noticed something weird about our portions this time we ordered. It doesn't make any sense that two of the burrito bowls on our order consisted of pretty much the same stuff but as you can see in the pic, portion wise was way off. Another thing is the brown rice was really hard, like it fully cooked yet. read more

Chipotle Mexican Grill - Mexican Near Me - Aurora, Illinois

We ordered delivery and it was the worst experience I've ever had from a chipotle:/ I got a vegan bowl and it came with NO rice or beans! It was basically just corn salsa. I also found a piece of steak in it! In a VEGAN bowl. The portions were horrible and I think I got food poisoning from the sofritas. They completely left out the rice in my sisters bowl as well. I'm just confused how they completely left out the main ingredients. We ordered guac too and never got it and everything was cold when it arrived. I love chipotle but based on other reviews it must just be this location that can't get orders right. read more

Not only do they get the order WRONG EVERY-TIME, their management team will try to "fix this" by allowing you to come into the store and get a new order. Come into the store? You're kidding right?? During covid you cannot be flexible enough for people that don't want to come into your dirty store? That's the only way to fix this? Place is always filthy anyways. Can't believe they won't make an exception to pick up this order. GO TO A DIFFERENT LOCATION, TRUST ME. read more

I went towards the end of the night the food was great and the food still taste fresh as well. The staff was extremely friendly and since I went sort of late near closing time there was barely a line. I recommend trying the Chipotle Bowl with chicken. They usually give you a small portion of rice so I typically ask for extra rice. read more

$50 for 4 items. 2 of which was a chicken burrito bowl and a large chips. This is them. When we called to complain, Jose the manager was unbelievably rude. When my husband got upset and asked to be refunded he said "enjoy your 10 chips and hung up". read more

Chipotle Mexican Grill - Large chips and a burrito bowl - Mexican Near Me - Aurora, Illinois

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I'm a big fan of chipotle, they lay out all fresh ingredients in front of you and you pretty much build your own. The downside with this chipotle it that it's in a strip of other restaurants so the parking is a royal pain. You'll always find yourself in a long line because it's such a popular spot. read more

Chipotle Mexican Grill - Mexican Near Me - Aurora, Illinois

My order is either wrong or I have to wait 30-45 minutes despite ordering ahead ..... worst chipotle I've ever been to. read more

Two stars because this was my first time ordering from this location & I don't want to be TOO harsh but I am really upset. An office of 8 women, myself included, ordered a to-go order a day in advance. As a former employee, I know that Chipotles have a specific role for catering & to-go orders & their only job is to focus on advanced ordering. So I really don't have empathy for them COMPLETELY effing up my order & one other employee. I know I ordered correctly on the ordering sheet & it was absolutely legible. We're an accounting office so we are thorough lol we double checked through our order sheet by reading each order aloud. To whomever was working the to-go order on 1/27, PAY ATTENTION. You don't have to be very intelligent to correctly read those order forms. & you don't need more than a 60 IQ to properly execute that & to double check your work. Plus y'all are making more money now than ever with minimum wage up, get it tf together. It's so aggregating when you brought no food to work & was depending on a food service worker to complete the simple task of making your food correctly but now you have to stay hungry for the remaining 5 hours of your shift because someone is either too negligent or stupid to make an order correctly. My bowl had 3 ingredients that I didn't order, beans & the wrong rice. I'm allergic to tomatoes so I was doomed to eat a bag of chips that I have & that's it. My coworkers bowl that was also screwed up had 3 wrong ingredients as well. & a few other coworkers were missing beans. PAY ATTENTION!! I know food service can suck & we're human but for f*ck's sake, do your god dammed job correctly. No reason why there should've been so many things messed up with our order. read more

This place is awful. The workers are SLOPPY and rush you. The bar is disgusting food EVERYWHERE even on the bottles of juice in the front. Ice piled up in the pop machine and no plasticware or napkins. The manager needs to start doing his job or this place is gonna get shut down lol read more

Good fast place as always with Chipotle. Good chicken with full flavor and nice crispiness like the best Chipotles have. The inside is very clean, looks like some space is wasted but it is spacious. Also very quick as always with Chipotle and constantly had a line at 6 on a Friday which is encouraging that they can do so well. read more

Usually I love chipotle but went here for lunch today. $10 on a burrito bowl and whoever was serving only put a spoon of rice, beans, and meat in my bowl. Didnt even cover the bottom of the bowl with rice. read more

Chipotle Mexican Grill - Mexican Near Me - Aurora, Illinois

today was not a good experience at the chipotle. the workers were rude.. the workers we're literally putting toddler portions on the bowls and were saying stuff about my sister and I when we asked if we can have more. very rude today (sorry for all the typos) read more

Paid 60$ for a bowl and the quesadilla plate with chips and queso, man! This was the worse I've ever had in chipotle making me never wanting to go again. Chips had a gloss to be them like they dipped in cold oil and threw in a bag, I get to the quesadilla plate the rice was hard the pinto beans had 0 salt and hard too like undercooked. Immediately deleted the app and will never hit up any chipotle again. read more

Went here 4 years ago and did not go again ... my grandkids wanted to go and it was AWFUL....Place was dirty, had to clean our own table, no napkins and had to ask a staff... no childrens menu ..(they were out) .... pieces of plastic in her rice.... lemonade tasted funny .... paid $35 for horrible meal ... my granddaughter was actually crying and would not eat her food because it was sooo bad. Never go there again .... dirty tables, beverage area, customers helping themselves to forks with their unwashed hands, .... UGH!!!! Long long wait in line... could not hear the staff because music was so loud ..... will never go to a chipotle again. Forgot about experience 4 years ago.... My son and his family go to one in Naperville and love it.... thought there were certain standards.... No wonder they serve soo much online and pickup... read more

I ordered catering from this Chipotle for a group of 27 that I had to feed. We had complicated needs due to lots of dietary restrictions. The store manager, Jose, provided outstanding service to meet out needs. He went above and beyond. The food arrived on time, was all correct, and tasted great. I highly recommend this Chipotle and want to give a shout out to the staff there. read more

I order from this location constantly. Who's seasoning the chicken these days?!? Good lord, easy on the cayenne pepper! It should be SEASONED for flavor, not melt your tongue off. It's been this way the last few visits. Hopefully it's fixed asap. read more

Nothing pisses me off more than Going into a store and just because it's 30 mins before closing they thinks it's ok not to have shit. I went to buy 5 burrito bowls and they had no chips. So guess what? I didn't fucking buy them because of that. I will be calling the manager because that is merely a lack of laziness on the employees part. read more

Standard Chipotle food but it never disappoints! This location is just as good as any other. Food ordered from the app is ALWAYS done on time and you never have to wait in line. Food quality is always good, you never get the impression that food has been sitting for longer than ideal. The only downside of this location is the parking. Parking is horrible for this entire strip center. Employees have always been nice and cordial read more

I like this Chipotle! I give the workers a lot of credit, because they're always slammed. I've worked in fast food before and I know how stressful it is: when you have people constantly complaining when sometimes things aren't even your fault. This is the only Chipotle in the area so people need to be more patient. I would just suggest not to order through the app during rush times like lunch, dinner, etc. You're better off walking in and ordering, you will get out faster. read more

Zero stars. They mess up the order EVERY time. The manager Alyssa is sweet but they really need to work on accuracy and efficiency. They Can't seem to handle the amount of business they get. read more

I love Chipotle, not even the scary tales of contamination have deterred me. Neither have the endless options of authentic Mexican in the Aurora area. Yes, it's that good. Burrito bowl. Rice, black beans, pico and green salsa, barbacoa, and lots of extra cheese. There's something about that barbacoa! Even on a Wednesday evening, there was a line out the door by the time we sat down, and that was without any crazy promos going on. So much for "fast" casual! The service is fine, but they can be inconsistent with the toppings. I got an ocean of salsa, my husband barely got a drop and had to ask for more. They are happy to add more or less of something to your liking though. Chips and guacamole are always amazing at Chipotle, but the two times I've been here, the chips tasted kind of stale or like they sat in the oil too long. This alone won't keep me away, I'll probably just skip those next time. The options for fast casual along this section of Orchard are slightly limited, but Chipotle remains one of the best. read more

This is my third time going to this chipotle because it's so close to my house but every time my order has been gross. At first the rice in my bowl was SUPER salty. I had to spit it out and couldn't even finish my bowl. Then this last time I went my steak was cold and again I could taste the salt in the rice. Save your time and don't go to this location. read more

Came in to order 3 different bowls and once I returned home, found out a steak bowl I'd ordered had no steak put in it originally. Had to come back into the restaurant, but once we reordered, we we're provided larger portions and it was great way to compensate with would have otherwise been a nightmare experience. Way to rebound. read more

I have been a long time supporter of Chipotle. I love their system, and have seen it done very successfully in other chains. Bringing you fresh ingredients that you can see before you choose, is an amazing idea. Today, I had a very bad experience though. This location is never one of my favorite. Often times I will drive out of my way to go to other locations. This is all because of their parking lot. Which is always a huge stress trap. They don't have enough spot. It's high traffic and in addition with the snow taking up numerous spots, it makes for the worst experience. Seriously, I think this place was made on an ancient burial ground or something, because the minute I get here I feel the stress dripping off me. I see it with everyone that comes to this spot. Just bad mojo. But, today I am at work. I need something quick for me and a co-worker. I place my order online. And, hate that they no longer have the carnitas. But I reluctantly order something else. I ordered a burrito, and my co-worker a burrito bowl. I find out when I get back to work that it's a burrito bowl that I got too. So, that is an issue, because I really wanted the burrito. When I arrived to pick up my order, I asked if I can have change for a $20. Edward, a host that did an outstanding job in everything and I have no complaints about him. He's got some really good customer service skills. But, he tells me that he is not allowed to give change. This is yet another frustrating thing, because I paid online with my credit card and my co-worker gave me cash. I needed to give her change. I tell him that I really need change and ask him if he's going to make me go next door to the bank to get it. I mean, I am a customer. I just bought $20 in food. Now, all I need is 2 $10's. He calls out a manager that barely even talks to me. Just takes my money and goes into the register and gives me 2 $10. I ask him why this is a rule here. And he just mumbles that Edward can't give me change. No explanation, even though I asked for one. If he would have cleared that up right there, it would have made me feel much better. I started thinking to myself... maybe this rule is in place for the safety of the staff incase they get robbed or something. But, then I think well that would be a bad thing for the employee, not safe at all. Safe would be somebody robs a place, you give them all the money and call the police. Not giving them the money seems like it would be bad. Then I think, maybe it's because they are worried about the person at the register stealing. A little: Dollar for you, Dollar for me thing. But that doesn't make sense because I'm sure they count out at the end of the day. The only thing person this rule benefits is nobody. I said what if I just waited for you to have a cash customer. Register is open, then you can give me my change. But, no they couldn't do that. Funny thing happened the next customer was a cash customer that had change for a $20. But I had already exchanged with the mumbling manager. Then in the parking lot, I get screamed at by a woman that wanted to get by me but I was in the process of backing up. This place is just bad energy. And, I think I will not be returning here anytime soon. Why do people go out to eat for lunch? Convenience and a good experience. I got neither. read more

Had the worst Chipotle experience of my life today. My wife and I decided to stop at this store for a tasty dinner. We've had bad experiences with the mobile ordering in the past at this store, so I elected to walk in and order. At first glance, I thought that was a great decision. There was no one in line. However, as I approached the counter, the only employee behind the counter failed to acknowledge me, and then just walked away for 2-3 minutes. That's fine, no biggie. When he returns, I order my two burrito bowls. The wife and I both like fajita veggies, and during my wait I saw that the veggie bowl was empty, but there were some on the stove. I asked how long it would be to get veggies. The employee said 10-15 minutes(!!!). Well that's a bummer for sure, but okay... So I then proceed to order her bowl and mine, only to also find out that they are also out of Carnitas. What's going on at this place? At this point I'm pretty annoyed, since we're missing multiple ingredients from the bowls we were hoping to get. But I continue on, and go to order. I pull up my app to scan my rewards, but the app has logged me out (which it seems to do every time), and at that point I had a line of people behind me. So I elected to just deal with claiming the rewards later and enter my order number online. But before I could even get my receipt, the clerk had already thrown it away. So now I'm stuck with bowls we didn't really want, and no rewards for the purchase. And then the ultimate kicker, the food that we did end up getting was honestly just not good. I'm not sure if they're missing ingredients or what, but both bowls were very bland in flavor. And my wife's chicken had a bone in it! It was a cacophony of blunders, one worse than the other, and a truly disappointing experience. Recommend to find another location for your Chipotle fix. read more

If I has a yelp 3 years ago i would have only given this Chipotle maybe 2 stars but in the last year the turn around has been wonderful! The place is clean, every time i come in I see one employee always cleaning. Before it was dirty and things like napkins were never filled. The lines move faster than other chipotles and i swear it tastes better from here! Who knows why but i think it a great formula of happy kind employees who care about the job the have and do. Trust me we will be back again and again. read more

My family stopped in for carry out as we headed out of town. They got busy all at once (as most places do, when you just want to run in & get out.) The staff was quick with my 3 order preparation and my daughter was out in under 10mins. In the car checking my order, I discovered my chicken bowl did not have my necessary medium tomato salsa! I asked my daughter in ordering, had she said to add it and she said yes. So I take my bowl with receipt back into the store to rectify. The young man working that area apologized (and while I would have been happy to just open the bowl & let them put a spoonful of the topping on my chicken bowl; he put the missing ingredient in a separate container packed full & neat and re-bagged my bowl & container in a fresh paper bag with no hassle or charge, of course. I appreciated his immediate hands on correction as I wasn't blaming him for the missing ingredient; miscommunications can happen especially when busy and they are trying to get their customer out of line and on their way to enjoy their meal.! When in the area, I'll definitely visit again, I love the food! read more

Food is alright and workers are friendly but every-time I order they're always late to make it. Last 2 trips they had me waiting for 15-20 each after my pick up time. The food is great except the guacamole, taste so plain and flavorless. It makes me wonder why they can't make stuff on time when it's almost seeing as every time I go in there... they're not that busy. read more

Order wasn't even close to right second time in two weeks ... called and manager was super rude ... if you gonna do chipotle I would find a different location read more

The rice wasn't cooked all the way, the steak had fat on it and if you keep raising your prices there should be more than a handful in the bowl. read more

Great staff, although hipster college kids control the scene. Seriously though, delicious premade food following a corporate recipe not hard to mess up, lets be honest its clean, its affordable and its delicious. read more

They can never get an order right. Always missing ingredients or wrong type of protein. Service is bad!

Service is quick, but every time I've come here they have given the smallest amount of rice and meat possible unless I ask for more. I know you get more with a bowl.. but the amount they give would barely fill a taco. I'll go to other locations before coming here. read more

LOVE this Chipotle! Working in the area from Dallas and this location not only delivers my one great meal of the day, but also the smiles I miss from home. Portions are consistent, food is fresh, and the team makes everyone feel at "home." read more