I was extremely disappointed when I walked into chipotle to see how unprofessional the workers were. I didn't even get a greet or asked if I needed help they rudely just ignored me and were fooling around with the other employees while there was a whole line behind me. looked like a bunch of underaged kids working with no good customer service at all. its a shame to see this is how kids are going to work treating customers now a days... do better! Also there were signs saying online orders only and wasn't specific on what they were out of seemed to be like a lot most of my order was missing. They didn't have chips or a majority of the toppings for whatever you wanted absolute terrible business. I will not be coming back, this wasn't my first bad experience! DO BETTER read more

Worst, slowest, and worst attitude workers. Nothing odd ever Ray on time. Always have a closed sign on the door to deter customers.

Ordered a kids cheese and chicken quesadilla with a side of rice and beans. The cheese on quesadilla was unmelted and the cheese and meat fell out. The beans were unexpectedly spicy (didn't think we would have to specify non spicy beans). We have not had this kind of poor experience with kids quesadillas or beans at other chipotle locations. read more

This establishment is horrendous. Have been sitting at the front of the line for 35 minutes with not even a look from any worker. Definitely not a place of business that i will be coming to again. The workers behind the counter continue to use atrocious language and are just plain rude. Worker saying "shawty I'm gonna be honest this place sucks, go to qdoba or just order domino's it's so much better" Do better. Be better. read more

Dirty ass tables and floors smelly food this place is disgusting. They don't care about their customers the food looks and smells expired. The health department needs to shut this place down. read more

This chipotle sucks. Like period sucks. Idk if it's the staff or management but whatever. Go to literally ANY OTHER chipotle or food place. I got 2 bowls. Filled 1/3 of the way with food. Couldn't even keep a toddler full. Their food is never prepared right and their timing on food is never right. I was told mine would be ready at 6pm. Got it at 6:40. ALSO STOP DOING ALL ONLINE ORDERS????? MAYBE THATS WHY YOURE ALL SLOW read more

I work for doordash and I've picked up at least a dozen orders here and not once has one of he orders been on time and I always get stuck waiting as they never seem to either have enough staff or be able to handle orders at that store. The staff also always have a blasé attitude and I wish Thai store would get better management or pay more for better help as right now I'm waiting for 15 mins and there are 8 other customers aiiitnbh around waiting. Unacceptable! It's not even as busy as I've seen some of the other locations. If you come here be prepared to wait otherwise go to another location! read more

I hate to ever do this to a business but Chipotle lovers should steer clear. I am a local . This is our chipotle. We also work from home. We make all our orders online so they are written down in detail for them. Over the past year & most recently today they completely get our orders wrong to the point they are unrecognizable. These are orders spread out over a year or more. We tend to avoid Chipotle even though we love it. But better than 50% of the time portions barely take up 20% of the bowl or one or both the orders are wrong or both. Today in addition to an incorrect order my wife can't eat the food was ice cold. Look at all the other recent reviews unfortunately there is a pattern/problem here .if you take the time to complain they are kind enough to give you a credit but you can't eat a credit & when you are working you don't have time or money for another option. I would rather just have the lunch that I ordered than a gift card. It's a real shame. read more

I don't mind the wait time. They're short staffed and it is what it is. But what I can't stand is paying for double meat every time and never getting it. It's almost like they give you less on purpose when you PAY for double. Do better! read more

The environment is fantastic! I was greeted by a smiling employee when I walked in. The food all looked fresh and delicious! I ordered a burrito with pinto beans, fajitas, chicken, queso blanco, fresh tomato salsa, corn salsa, guacamole, and fresh cut lettuce. The tortilla was warm and perfect! The beans and chicken had a great amount spice, flavor, and was super fresh. I watched them cook it and cut it before I was served. The line moved fast and the dining room is super clean. While i was eating, someone came out and asked how our food tasted and if we were enjoying our experience. This was a nice touch! I will be ordering delivery next time I don't want to go out. read more

Just another bad review here. First of all, whoever is in charge of chipotle in general, please give up the whole "online order only" thing. We get it, covid - however many places are operating just as they were previously. I don't know if anyone's noticed but it's creating ridiculously slow service and clearly unhappy customers. I placed an order at this location and my food still wasn't ready 30 mins later...for food that's already made - I asked for a refund (which I did not receive, for whatever reason) simply because I had to get back to work. Allow people to walk in and order their food - bet you'd have a lot more better reviews. read more

This location is literally the worst chipotle I've ever been to. Had an entire order refunded because not one thing was correct after waiting 30 minutes. read more

If you need quick food that tastes good. Chipotle is a good option. Lots of choices for everyone. Descent price for amount of food. I wouldn't go when it's real slow though. Food sits around and dries out. read more

Chipotle Mexican Grill - Lunch - Mexican Near Me - Beverly, Massachusetts

5th and last time! The store is ran by kids! Everytime I order something online it's either screwed up, or out! If you walk in it takes forever. Not one person seems to care about anything other than what time the store closes! I will drive out of my way to Peabody from now on! read more

This place is the worst chipotle i have ever been to. Rude staff. Horrible food. My food is either cold or burnt. Always out of products. I stood there for a half hour with people working infront of me being completely ignored with no line. Unsanitary staff. Horrible establishment i've never been so offended and disgusted in my life read more

Wow, the overall review on Yelp is 1.5 stars. That's about as low as I've seen for any place, especially an established business. It's a wonder they are still in business. I got delivery, and they forgot the queso on the chips and queso. Told the driver, showed him the order attached to the bag, and he said check inside the bag of chips, of course it wasn't there, nor did I expect it to be. His only answer was sorry. Tried reporting this online, but the link they direct you to is blocked by Edge, and I couldn't get it to unblock. Finally got through the 800 number and although I could barely understand the person on the phone, I was able to get a refund on the chips and queso. Would rather have received the queso, which is why I order it in the first place. In any case, at least I got free chips, but that's not the point. Pretty much par for the course, this place seems to routinely screw up based on all the other poor reviews. It's really simple, have the drivers check the order against what they pick up instead of just grab and go. So disappointed in this place, but I don't think they even care. My two stars are "generous" only because the food is okay, everything else is a train wreck. read more

Feel free to order from this place but make sure you a lot an extra 30 minutes to get your food. Perhaps the worst organized system I've ever seen in the fast food business. They just seem unable to get it right. read more

This used to be my go to pre covid but wow has it gone downhill. I placed an online order to be picked up at 730, got there on time, and didn't walk out with it until 845 and the order was wrong on top of the wait which is unreal. Portions are probably half the size they used to be too. It's a shame Chipotle has gotten so bad I used to love it. Only went here because the Peabody location is closed half the time it should be read more

This is literally the worst Chipotle I've ever encountered. I placed my order 20 minutes in advance before arriving. When I got there the place was full of people also waiting for their well-overdue online orders. One of the staff told us we should just get in line because it would be quicker rather than offering to expedite my order. I waited over an hour for my food and eventually just had to leave. I ran into a friend while there and he said it is always this bad. He also had to leave without his food because it took too long. They looked like they were out of pretty much everything from what I could see and the guacamole was dirt brown. I will certainly never go to this location ever again and I recommend no one else does either. read more

Closed doors with no notifications. Should shut down and make room for something thats actually open when they say they are.

This store is disgusting. Filthy and unsanitary. Food all over all tables, soda station covered in refuse. Food prep area covered in spill over that had clearly been there for hours. Containers holding beans, rice, chicken, etc. , were caked with old dried ingredients. Had not been changed out looks like all day. If someone hasn't gotten seriously ill from the food, it's a miracle. 3rd time I've found it in this condition. Seems like standard practice. I hope you take action before someone gets Sick. Good luck. read more

Without fail, every time I get takeout from here it takes FOREVER. Twice I've had to cancel and get a refund from Uber eats. They never answer their phone when you call to check the status. Such a shame because I love chipotle, but this location is the worst. Beware read more

This place sucks. Employees just standing around goofing off while customers are waiting for mobile orders and to place in person orders. Never going to this location again. read more

Went there last night for dinner. Walking in I saw the floor looked like it had not been mopped in weeks. That was just the beginning. The hot food bins were mostly empty and the food in them looked old and hard. The counter was filthy, food spatter everywhere. After getting our food, we sat at a dirty table where I had a view of the kitchen. It was so disturbing. Food on the floor, trash that the workers were just walking over. I ate a bit of my food, hoping and praying I would not get food poisoning. Please, whoever manages this store do some deep cleaning before someone gets so ill they sue you. I will never go back. read more

The worst Chipotle OAT. Ordered my online order on my lunch break @2:00pm. Order wasn't done till 3:30. I had to go to the front and basically force them to do my order. Never go here on the weekend unless you want to waste an hour of your time. Not to mention, there was food all over the line and was a complete mess. read more

I had such a comically horrific experience at the Chipotle on Dodge St. that although I was furious at what I was being put through, at some point I had to just sit back and laugh at the absurdity of the fact that a place could be run that poorly. Upon entering the Chipotle at approximately 7:15, we were absolutely screamed at by an employee, we'll call him Server 1, who screeched that we "had to order through the mobile app AND pay online." I was beyond taken aback at how rude this employee was, and I thought it was strange I had to order online, I didn't worry about too much because the restaurant was empty so I didn't think my wait would be long. My friend had ordered his food online at 6:45 and had been told it would be ready at the time well before the time we arrived at 7:15, yet it was not. Instead, we confusedily watched all 6 employees working there stand motionless and slack jawed for the next 15 minutes as if the entire restaurant was empty and somebody had hit their off switch. One guy was watching a TV show on his phone at a volume level so loud I could follow along with the plot. Then, a steady trickle of customers began to trickle in. I had already been waiting for 20 minutes, watching the staff do absolutely nothing, and so I was beyond confused when the staff didn't make anybody else order online and instead began to take their orders and make their food before mine, despite the fact I had been waiting for nearly a half hour. This is when I realized the app said my order wasn't ready until 7:50, which it made no sense why it would take 35 minutes to make one quesadilla in an empty restaurant as they sat and stared at the customer who ordered it. 7:50 rolls around, and surprise surprise, nobody has even started making my order. Only then is my friend's food ready, who ordered over an hour ago. I proceed to watch these 2 employee doofuses respond rudely and screw up the order of multiple other customers while the other four workers loudly play grabass in the back of the restaurant, and at one point Server 1 decides to mean mug me for over 30 seconds before I grow so uncomfortable I contemplate leaving, before finally, at 8:20, over an hour after I ordered my food, does Server 1 finally ask me if I'm waiting for a mobile order. I tell him that "Of course, I'm waiting for a mobile order, you wouldn't take my order and forced me to order online." He proceeds to say "Mannnnnnnn I only be telling you to do that shit for like whatever reason, I always thought like you'd just do that and then come order," which doesn't make any sense. I've ordered online, my food should be sent to the computer and made without me doing anything. He then calls over Server 2 to make it. Server 2 asks me what I ordered, and I proceed to tell him I have a complicated order and don't remember exactly. I ask him if he can just look it up in the computer, but he says he doesn't know how to use the computer because "that shit is tricky man." I finally try to remember my order, and tell him I got Chicken Al Pastor. He proceeds to ask me "what the hell is chicken al pastor," and I have to point to the literal 4 ft. poster of it hanging over his head. He says "I think we outta that shit man, I'll just put whatever" and throws in barbacoa. I try to order the toppings I had to gotten and already paid for in my quesadilla, but he looks me in the eyes and says "honestly man we like outta most of these ingredients and shit so imma just make this plain" and ignores my protests as he chucks in the toaster, despite there being multiple buckets of viable ingredients I might've wanted in my quesadilla. Over an hour after ordering, after being insulted and robbed of my toppings and just handed a soggy lukewarm tortilla of nothing but barbacoa, I am so angry all I can do is storm out of the restaurant, but the story somehow gets worse. Server 1, who had been doing God Knows What in the back of the kitchen, comes flying out front and proceeds to loudly yell at me, in a restaurant full of people, that "HELP HELP CALL CALL SECURITY CALL SECURITY THERE'S A ROBBER IN THE BACK." You would think after serving me literal garbage and making me wait for over an hour, you would think these employees would at least have the good sense to be somewhat apologetic, but they instead attempted to "prank" and embarass me. I would rather cook roadkill on the engine block of my Prius than ever consume another Chipotle product. read more

When I tell you this place is awful it truly is. I have waited hours on hours for food. Online ordering is always at least 30 minutes late. I came by today and they didn't have any rice!?!?! It's chipotle how do you not have rice so I had to wait an extra hour just for rice. I recommend driving the extra 5 minutes and going to the one at the north shore mall. Sorry to the franchise but this manager is awful. read more

I have had great experiences at pretty much every Chipotle location, EXCEPT this one. It is bad enough that I won't normally use this location, but on occasion it is just easier to come here and put up with the frustration. Tonight was one of those nights. We are returning from vacation, and this is right on the way home, with another take out restaurant located right next door. My wife and one daughter walked into the "other" take out place, ordered, received their food, and have been sitting in the car for 30 minutes while myself and second daughter have been standing in line to order. No exaggeration! We were exhausted from traveling, and starving to boot, or we would have never stood in line for so long. We will no longer come to this location, period. read more

I am very disappointed in how the manger was treating her staff. To start off, I noticed many online orders scattered around the restaurant, many orders were sitting around waiting to be picked up. When The manager came over to the orders, she started complaining out loud about the waste of food her crew was creating. However, definitely not the staff's fault just the customers slacking to pick them up. Then she proceeding to yell at the staff in front of many customers. As i thought it could not have gotten any worse, she starts dropping F bombs and simply cursing out the crew. It got to the point where one of the staff members started apologizing and saying "she was trying her hardest". The manager replies and said "not you (specific name of employees)" After that argument she drags said employee into the back of the room yelling and swearing at him. This poor employee I felt so bad for him. Lastly, as she proceeds scuffing around telling them shes going home, she takes a handful of tips to be about 10-15 dollars and leaves. Many customers comforted the employees after that after shock. I have worked in fast food personally and never had a manager talk to me like that. Very degrading and made just a negative environment. I hope Chipotle realizes this incident and tried to inform future managers to treat their staff like human beings. read more

I am so disappointed in this place. They are always so behind in their online orders. They cannot deliver what is promised even when you put in a request with plenty of lead time. The always seem understaffed and unable to keep up with the food and cleaning. The staff is rude especially when overwhelmed. They should not take orders they cannot meet. I tried reaching out to corporate after the fourth time I experienced this issue with no reply. I will not return. read more

I ordered a salad and my daughter got tacos. There could not have been more than 5 pieces of lettuce in the salad. He tacos probably had more lettuce. All I could taste was salt. So bad soooooo bad. read more

Waited forever for food! They never have chips! And no cheese! Staff are disrespectful

Can't get over how bad the service is here. Employees are rude. I got the tacos and The picture of my meal speaks for itself... I'd avoid at all costs. read more

Chipotle Mexican Grill - Mexican Near Me - Beverly, Massachusetts

I've had endless amounts of problems with online orders. I set my order for 6pm and when I went in to get the order at 6:05, they said they were just starting the 6pm orders and they had 40 of them to make. I always have to wait atleast 30 minutes past my set order time. They need to figure out how to limit orders for certain times if they can't get them done in time. read more

I love the fact that the food is local and natural, and for the most part, pretty tasty - It's not the food that I have a problem with. It's the fact that every time I go here, it's an absolute clusterf***. They run out of stuff like crazy, and instead of giving you the option to wait until they have more of whatever it is they run out of, they scrape the bottom of the bowl for whatever miniscule amount of meat or rice or whatever that they have, and give you 1/4 of the appropriate-sized portion of old, dried out food. Meanwhile, the very hardworking folks at the counter are shouting out to some seemingly nonexistent employees in the back that they need more of [fill in the blank] and none is ever forthcoming because there simply is no sense of urgency (or perhaps not enough planning ahead to make the right amount of food so it doesn't run out). So in the end I've paid way too much for a way too small portion of unnecessarily mediocre food. Yeah, not a fan of this location at all. Here's to hoping that things improve. read more

I picked up some burritos on a Sunday night, after a long absence. The crew in the front was new, and I think some of the prep people must be too. Some of the components tasted a bit different from what I remembered, and I hope it wasn't the virus messing up my sense of smell : ) . But the food was good, and I got my order right away. Everybody was friendly and efficient, and everybody seemed to put in a real effort read more

While I wish I could give a favorable review to Chipotle, this location is terrible. It opened recently, and the store doesn't have a good understanding of how to operate quickly. Almost every item was out or running low, and we were given several time estimates for how long it would take for items to be replenished (the times were always extended). We waited in line for 10 minutes, then waited almost 20 minutes for our burritos. The burritos got cold waiting for the guacamole to be finished, and they had to be remade. Although I love Chipotle, I won't be coming back to this one- stick to the north shore mall location! read more

They're out of carnitas but that's not this store's fault. I ordered my usual: two sides of steak with a side of guac, all in the same bowl. It's paleo, baby! The 3 stars is due to service. It's 4:30 on a Monday afternoon and the line was about 10 people deep. This is because of 7+ employees I counted but only 2 working the food line. What's everyone else doing? read more

This has got to be the worst location in the country. Online says it's open, but the employees choose to open whenever they feel like they won't be too busy. They do this everyday. Every time i was able to actually go in and order food, the service was the WORST i have ever seen in my life. Employees are super slow, and get irritated very quickly for the simple fact that they actually have to DO THEIR JOB. And they still can't even do their job right. This has been consistent since i first went there. NEVER going here again. Honestly might as well shut this store down and replace it with one that will actually serve people their food the right way. read more

Besides the establishment in Hadley, MA, this is the worst chipotle ive ever been to. DO NOT ORDER ONLINE BECAUSE YOU WONT GET IT. And they couldnt care less when they dont fulfill your order and you aint getting your money back. read more