Avoid!! I have been consistently disappointed in this location. My last order had a big clump of chicken that looked sort of cooked but when I cut into it, it was raw! This current order was 1. Missing lettuce and fajita veggies 2. Late after ordering on the app and yet, still COLD 3. We had a free side of guac that wasn't working to add it on the app so we showed the cashier and asked for it but they rudely refused and told us it couldn't be done. This store is so poorly run. Another time we tried to order from here it was completely wrong, when I brought the untouched food back it was a huge task to get them to remake it and the manager that day was a complete mess and I waited another 30 minutes for a refund. Three times with bad experiences, we're done. read more

This place is hot garbage. Slow and never prepared! I wish this wasn't my closest choice

Did a online take out order it had my name on the bag and box of my chipotle bowl. The label had what I ordered correct however what was actually in my bowl was completely wrong. This has happened to me twice at this location. read more

There was 25 people in line when I got there. Line moved fast. When I sat down I watched another 30 people go behind me. The staff did An amazing job. It was packed. They kept food available. It was fresh and delicious. Great visit while I was in town read more

I love Chipotle but this location is almost always the worse. They consistently out of meat choices at prime times, service very slow so line gets backed up. Seems have lots staff working but not efficiently. read more

I am very disappointed in this chipotle. I ordered online for a pickup and waited 30 extra minutes. 2 workers were to busy flirting to even make my bowl correctly. I had 3 different ingredients I didn't order and that was clearly stated on the order I didn't want. I called back in to see if they would remake it and no one awnsered the phone after multiple tries. read more

This is the absolute worst chipotle ever. They are always running behind. If you're in the store you watch them make food for the online orders while you twiddle your thumbs. If your the online order it's guaranteed to be 30 min late and the app never updates you to the arrival time. Tonight my food wasn't even right. Half my order was wrong and I spent 30 min calling in only to have it never answered. I understood the chaos in the beginning of the pandemic but this manager needs fired. The crew is a joke. Apparently getting an order right and on time is something only chick-fil-a can do. read more

Almost every table was dirty. Poor food quality - pork with dry and parts were hard. No tabasco sauce was available, small serving of guacamole. Customer service was lacking! Poor overall experience! read more

I was a little weary about visiting the new location after the first time, they weren't yet running on all cylinders and I had to ask them a few times to get my order right, but they quickly picked up the pace and became my location of choice when I am in the Independence/Blue Springs area. The staff is attentive and friendly, the place seems to always been clean and, most importantly, the food is always fresh and hot. read more

Chipotle Mexican Grill - Mexican Near Me - Blue Springs, Missouri

Chipolte is solid. I've never had a bad meal at any of the locations; but, they have, like, 7 ingredients - what could go wrong? Tortilla, rice, beans, meat, salsa, veggies, toppings... it's a win-win. I generally go with the burrito bowl. I get it to-go so it comes with a foil lid and then eat half for lunch/dinner and the other half later. The leftovers are almost better than the original meal itself! It's not fast food...it's decent food - with moderate speed. read more

I have ordered from this location multiple times & always received excellent service! I love that I can have the option of getting a burrito bowl and ordering it my way to accommodate to my gluten free needs. I have also ordered online a couple of times, due to COVID, and the service was quick and food was ready at time they stated! read more

This location was really... dirty. They didn't keep the serving area clean at all. Food debris was everywhere. Glass shield was really dirty too. My daughter and I walked out. read more

Terrible attitudes, poor service, and dirty store. Employees obviously dislike each other making customer service difficult. I was definitely uncomfortable with my children seeing that. read more

Every time we have come here in the past few months, through online ordering, the order has come 30-45 minutes after estimated time. Also, after waiting, our orders have been wrong every. time. So I have had to go back every time for them to remake an order. This past time one of the employees had very poor attitude. Sad to see this location go so down hill. Don't know if it's Management, employees, understaffing, or combo of all. Will NOT be returning to this location. read more

When they first opened, the portions were generous. Now you have to ask for a double scoop of everything and still only get a half portion. The last time i went, all the steak in my burrito bowl were basically cold cubes of fat. The rice was dry and undercooked and the pepper/onions greasy. Even the side of always yummy vinaigrette, had a "gone bad" odor to it. The staff sucks and tries to rush you through. The management is barely a step above that. They are all just very unpleasant. I will for sure not be returning read more

Just had door dash deliver a burrito to my daughter. It was cold all the way throughout. The rice was as if half cooked. So not happy with this. Could it be door dash delivery or Chipotle at fault? Whomever it was the food tasted bad and required reheating to even be able to partially eat it. Big waste of my money. read more

Stopped by the Blue Springs Chipotle. Workers were rude asf. They acted like we were inconveniencing them. Threw our burritos together and couldn't even eat them. $36 wasted read more

Normally, I love Chipotle. The experience today was awful. Line wrapped around as usual, but there were also several people waiting for online orders. I was there almost 45 minutes before I even got to order, and by that time there were 25 people waiting to pick up online orders. Perhaps there's an issue with their online ordering system? They were certainly understaffed, and the young woman at the checkout couldn't be bothered to do anything but ask other people to get her things she needed. Hopefully this is just a one-off. read more

Waited 20 minutes for a order due at 7 an then they tell me its gonna be almost 9 when its ready since there behind huh

Food was fine. Dining area was dirty and the music was really loud.....a sensory nightmare. When we tried to sit at the outside area all we could smell were the dumpsters. Yuck read more

Ordered through Door Dash. Door Dash experience was fine - no issue. The delivered food was just simply wrong. It was like whoever put the order together was either distracted or just didn't bother to read it. read more

We decided to give this location a chance after a really bad order previously. Stupid us!! The order was delivered through Door Dash and it got us to exactly on time. When the food got here it was cold and embarrassing. My girlfriend's bowl looked like it had already been eaten, like a half portion left. It was MOSTLY sour cream. My burrito was the saddest burrito I've ever seen. It was LESS that half the size of ANY burrito I've ever had from Chipotle and I paid extra for cauliflower rice. I got NO cauliflower rice. NONE. It had almost no meat, but it DID have a lot of grease in it. So sloppy that it fell apart all over my hand. I tried to choke down the rest with a fork, but gave up and threw it away. This is the SECOND TIME we've gotten horrendous food from this location. Once was bad, but you give a place a second chance and you BLOW IT AGAIN. I don't think making burritos is very hard, but this location seems to think it is. UNACCEPTABLE. read more

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Bugs, bugs, bugs in the food! Nasty!!!!! Thank goodness I'm just passing through. I would hate to be a local and get served bugs everyday read more

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If I could give 1 million stars I would. Me and my children's new go to chipotle. They are absolutely amazing.

First ordered online 30 min before still not ready they weren't even busy. Got my food 15 min later wasn't even correct forgot beans rice and a side tortilla not worth coming her read more

Unprepared, didn't care about the line at 3:30pm, no sense of urgency and rude. I should have went to Burger King next door instead of waiting for 30 min because the toppings girl is slower than a sloth. read more

always bad portions, and extremely slow service I'd you don't order ahead of time.

Terrible service during pandemic. My food was supposed to be ready at 7:30 didn't get it till almost an hour later. (8:30) didn't even apologize for wait or free anything. Food was cold too. read more

Slow, no sence of urgency,not prepared at all, not enough staff to meet customer demand long wait time and staff was all over the place not organized.... just terrible customer service definitely won't come back to this location read more

We really enjoy Chipotle, but not the one in Blue Springs. We quit visiting this location even though we work in Blue Springs, it is worth the drive down 40 highway to go the one in Independence. The staff is careless and does not care about the customer. When we ordered 4 out of 5 of the orders were wrong. Management does not care and will not make it right. Plenty of other choices or willing to drive 30 minutes to get what Chipotle is known for. This location should be closed! read more

we placed an order for pickup using the app and while it came out at the time stated, every single item was made incorrectly and nobody at the location could be reached after attempting to call them at least 5 times. save your money and go to a different location read more

I don't stop for burritos as often as I used to. So, I just had a craving for a burrito. The new girl must have thought I said basketball. The wad that I got needed to be served in a bowl. What a mess! read more

These guys know how to treat a customer. It's Saturday night, a bunch of scavenger hunt teams showed up. The staff was awesome with each other. The guy working the cash register did amazing. The place was super busy and I just couldn't be more impressed. Everyone had a smile. They took care of everyone. read more

ok, this was our first time since the Bubonic Plague incident, and I was ready to be impressed. Went to the Coronado, Blue Springs location. Good line. That's what you expect. But the portions were significantly smaller. And, ordered 3 bags of chips with salsa .... no salsa when I got home. Ah well. Chips were tasty, but won't be in a hurry to go back. read more

Y'all are f**king stupid stop commenting white a** comments on here. TAKE YOUR FOOD AND GO YOU STUCK UP CRACKERS

Chipotle is without competition one of my favorite lunch spots to visit. Affordable and delicious, it's hard to beat. With that said, the Blue Springs location is the worst managed and ran Chipotle I've ever been to. The staff is unfriendly, they pay no attention to what you're actually ordering and in some regards confrontational. I ordered today and literally after I paid for my food threw it in the trash. I will never visit this location again and hope they bring in the level of service standards I'm sure Corporate would require. read more

So disappointed in the Blue Springs location we have gone twice and both have been terrible experiences. Order pick up time was supposed to be at 8:20 but wasn't ready until 8:40 I asked the cashier for a status and all she could say was that my ticket was in there and it would be done at some point. The cashier was on her phone texting while a customer was right in front of her. No greeting to anyone who paid. Trash on all bins was packed spilling over rice and trash was scattered around the whole floor. They had only 1 girl in the back cooking. The full front line had food smears all over their shirts no napkins or forks up front. For some reason one of the doors was locked so super confusing. The two customers ahead of me had their orders incomplete so after their long wait they had to go back. Love Chipotle but corporate has to step in. All Yelp reviews of recent are 1 stars so that tells you that this store needs an intervention. read more

This location is a disgrace. They constantly screw up your order unless you order through the line. People are busy and it's very sad to think an online order means you get screwed. How do you not add cheese to every item on an order? Last time they had printer paper out...and a full line on online people standing there...clueless and pathetic!!! read more

This one is a hit or miss for me. Double check your recipe to make sure they don't charge you for something you did not order like guacamole. We have had several times where they charged us for items we did not request or receive. Rice is usually over cooked, the chicken is usually burnt, and the steak is never quite done. It's a great place if you want mediocre food, but at least they are quick. read more

I really don't care that Chipotle is a chain because it is some damn good food! It's consistent, fresh and reasonably priced so you can't go wrong with that. It's also not as bad for you as other "chain"s but enough about that. This location in particular is the closest one to my parents' house so I come here fairly often. The service is usually fairly good...they had a rocky start at the beginning but I think they've finally gotten into the groove and are actually quite efficient now. I would have to say that if you want more bang for your buck (meaning they load up on bowls), I'd say visit the Independence one. Other than that, the place itself is well-kept, it's clean and the food is consistently good. read more