Best experience at Chipotle for the first time; Natalia was the girl helping me, she was super sweet and very quick; she knew what to do and was so awesome!! The environment was very clean, the bathrooms were literally perfect for as perfect a "fast-food" restaurant can be. They had good vegetarian options overall, and the kids build-your-own tacos was very customizable and adaptable to dietary needs. When I went to get an extra bag, I've never been served so fast; Camilla (? Camila) was manning the register and was able to get me my extra supplies! Super customer service, super efficient, and awesome experience overall. read more

This is what $41 worth of food from this establishment looks like. Quality is a lack. Care is none existent. Completely un-editable. Sent someone to pick up lunch. Tacos and Burrito were drenched in juice to the point the tortilla felt and looked like dough. The Burrito Bowl looked like a bowl of soup. No way to take back so I called to see if they could pick up a deliver something editable. They do not answer the phone. Had to call the 800 customer service. Was declined what I wanted. Was offered free food for my next visit instead. I declined. Then was offered a partial refund. I declined. Like seriously what and going to do with the cheese sauce. I didn't order chips it was for the tacos. Finally was refunded. Star rating should have the option for -100. This is so insane and nasty you do not have to worry about me coming back. read more

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Chipotle is located in the Cave Creek Crossing. I took advantage of their BOGO offer. I got a reminder that the BOGO offer was about to expire. Before I started to order I let the staff members know I was using my BOGO offer. She didn't know about the offer nor did the supervisor. I explained what I received and she acknowledged it was good. I ordered 2 chicken bowls with brown rice, pinto beans, cheese and lettuce. I got some salsas on the side. When I got to the register, I tried to open their app. The app just sat and would not open. I asked if I could show the email. Staff said yes, looked at the note and charged me for one meal. It shouldn't have been this hard but everything worked out. The food was fresh and plentiful. Parking outside. read more

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I am posting this review in follow up to an earlier post about how much their prices have gone up in past year, and servings size almost 1/2 as much. Not to mention all the other peoples comments on this same subject. What's worse? The AI cardboard response from management, after every comment, tell me they don't care. As tonight we will not be returning to eat here ever again. Customers can bitch and complain all they want but they will do nothing about it, because they don't care. Plain and simple. I hope I can influence more people to spend their money elsewhere. The negative reviews are mostly the same: ridiculously small portions, expensive pricing, cold food and terrible management. At one time 2 years ago, it was a great place to eat. Not anymore. Be smart folks, don't waste your money, you'll be extremely disappointed. read more

Chipotle Mexican Grill - This is their measly portion size, about 1/2 what it used to be and over $12 no drink nothing else. Compare this to picture in the ad - Mexican Near Me - Cave Creek, Arizona

This is probably the worst location I've been too. Super cheap on the portions and at my most recent visit, they forgot my chips. I should've double checked my order but this one time I didn't. Tables are also always dirty inside and the staff are not friendly. It's a good location but there needs to be a major overhaul on the management side. read more

Been waiting at the window for 10 minutes and the employees are ignoring me. Ordered online and the food should've been ready 10 minutes ago, I see the bag sitting there. It's going to be cold. edit: decided to give it another shot. Safe to say it was not worth it. Attached photo. Yes, it was like this from the time I got it. read more

Chipotle Mexican Grill - "Guacamole" - Mexican Near Me - Cave Creek, Arizona

Well, who hasn't had Chipotle these days? Went there after a day of hiking. Ordered the Sofritas salad ( Plant-based protein). The lady taking my order was skimping on everything so I had to ask her for more of everything. Thankfully I was inside ordering instead of going through a drive-thru. Once it was made everything was great. Quick and tasty, budget-friendly, fast and casual. The courses definitely restrict you to follow a certain standard, but you can customize them, It doesn't matter if it is a burrito, a bowl, a salad or some tacos the portion sizes are pretty huge and filling. Keep in mind guacamole is extra. The seating is usually uncomfortable but this location has a great view at the counter type seating. read more

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I usually love Chipotle BUT I think the Cave Creek restaurant has not keep to the standard recipes! Too spicy and too salty! Guacamole is different, not tasty! Very disappointed for my birthday dinner, next year probably pick a different restaurant read more

Went in they forgot to cook my quesadilla . if you're wanting an uncooked quesadilla definitely go here .

Unfortunately this chipotle location is not it. I've been to many chipotle's before, service is always great, clean establishment, etc. which cannot be said about this location. We went on a Sunday afternoon, not during a lunch rush. There were hardly any customers there and they seemed fully staffed, yet trash was overflowing and staff was mostly socializing with each other. I have some serious food allergies and can typically rely on chipotle for a safe order, but the cross contamination was rampant - i.e. sour cream drips in all of the salsas. I didn't feel confident ordering but did anyway, and regretted it - I was definitely exposed to the allergens I need to avoid. I hope management can improve this location, it gives chipotles a bad reputation. read more

Every time i come here the chips are either over cooked or not cooked enough, steak is always fatty, who cares about C.I cut the fat off. I've never been to a chipotle this horrible before and it's really embarrassing for you guys, crew/managers wear headphones on the line, no gloves for grill, long acrylic nails (which is crazy because when i worked at chipotle i couldn't even wear clear polish) and no non slips, corporate seriously needs to come in to this location and set you straight. Stop being lazy, you chose to work there now do it with pride. read more

Chipotle Mexican Grill - nasty ahhh chips - Mexican Near Me - Cave Creek, Arizona

Smallest portions ever. They need to get it together. Charged $10 for a burrito that's smaller than a child's portion. If they aren't getting my order completely wrong they are giving me mini burritos. Won't go back to this location. read more

Chipotle Mexican Grill - Smallest burrito ever. - Mexican Near Me - Cave Creek, Arizona

All these things are constants throughout my history of coming here: Flat soda Bad guac Poor proportions Dirty tables Long line Trash cans full Floors dirty Understaffed Weirdly cold I used to work at chipotle in norterra and I can say with confidence this one SUCKS! read more

So we decided to try it one more time, especially since I had enough points for one entree. I figured if they were as small as last time, we were only paying half price anyway. Well, this time it was back to 'normal'. Decent portion and good tasting. I HOPE the consistency is there in the future. read more

Absent customer service. Every time there is an error with my order. The employees will fix the problem with prompting and with eye rolls or sighing. It is disappointing. read more

When I left I thought these were the most competent people I'd ever encountered at this location. However, our food was cold. Not just room temperature, cold. read more

This was the smallest portioned Chipotle I've ever had. Different gir walked to counter and relied previous one. She was rude and I believe she was probably a manager or assistant. Long hair, skinny, ball cap. Very very small portions. Even the person I picked up for said "oh we got hipped." look at the rest of the Yelp rev. This is obviously a problem with this Chipotle. Food was cross contaminated and food prep area where they make your item was a mess. Food everywhere all over the counter. Won't go back to this one. Chipotle, WAKE UP you obviously have a problem here! read more

Chipotle Mexican Grill - Tiny portion! - Mexican Near Me - Cave Creek, Arizona

Meh. Probably the worst chipotle I've been to. Tiny portions and large chips are the same as regular. Wouldn't recommend this location. Won't be returning read more

We've been going to this chipotle 2-3 times per week for the last year after we moved nearby. The last month or two the food hasn't been great, to say the least. We mostly do mobile ordering, but tonight we were really disappointed. We get home and our bowls are half full, even though we had asked for extra rice and corn. It's almost as if they put less when you ask for extra, I guess we should just stop asking? One of the bowls had like half a serving of steak, a total rip off for paying almost $12 a bowl. Steak was also horribly dry, and it was around 7:30pm, dinner time so it shouldn't have been sitting out too long. We also noticed recently that the corn salsa is VERY spicy. It's usually just a mild spice if you get a jalapeño piece, but now regular salsa isn't even necessary with how crazy hot the corn is. I'm not sure what's been going on with this location lately but it's definitely losing quality. read more

Chipotle Mexican Grill - Mexican Near Me - Cave Creek, Arizona

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Got to the register and was informed the system wasn't accepting gift cards. How embarrassing! The young girl Manager was very nice to "accommodate" me and my order. I was told this malfunction was prevalent at more locations. Corporate apparently doesn't work on the weekend. It was almost 1pm, the location wasn't jammed. Tidying up was not being done. See pictures. read more

Chipotle Mexican Grill - Mexican Near Me - Cave Creek, Arizona

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Update: Nov 3, 2024. OK my first review was bad because the portions were so small, but I thought I would go back because the CEO came out and said he was fixing that problem. We'll the portions this time were much better. Unfortunately that wasn't the only problem with this place. So went in a Saturday a little after noon. Maybe a total of 4 people eating there but nobody in line. And there was maybe 5 employees all looking bored. So I step up to the counter to order two bowls. So I start ordering, and both bowls are very different. I'm being super rushed, and as I so, nobody else is in line. One bowl has moved up the line and that person is yelling to me to pick what I want there, while a second person has my other bowl, and he wants to know what I want on this one. Its like now they move your food so fast up the line, that they will win when you forget items. Or maybe its some race where their bonus is based on if they can get you in and out the door in under 14 seconds. I don't know. But its the worst service I have ever had and this time, I am not going back. Note to management: Have one and only one employee serve one customer no matter how many orders that customers has. If another customer comes in, have another employee serve that new customer. Having multiple employees all yelling at one customer at once is plain STUPID, and if you don't know that, maybe you need some classes in hospitality and running a restaurant. read more

Absolutely horrible; barely put any food in our bowls and with our kids meal they didn't not give us our drink or chips/fruit. 32 dollars are you kidding me for barely any food? Even with "double steak" which we were charged for double steak this is what we get? read more

Chipotle Mexican Grill - 0/10 THIS IS SUPPOSED TO BE DOUBLE STEAK!! - Mexican Near Me - Cave Creek, Arizona

Horrible service today. Over billed by 1 entree and 2 guacamoles, still refunded after I figured it out but no extra off after that. Also no iced tea after that whole ordeal. They were just 'out' so I ordered a drink for nothing. read more

Did a pick up order and sat at the pick up window for 10 mins, as 2 employees looked at me sitting there but decided to fully start a brand new order after looking at me instead of handing me my food that would've taken 5 seconds of their time. 100% the worst chipotle to go to in Arizona read more

So, this is my third review of the Carefree Highway location, and each experience is worse than the prior negative experience. I walk into this location approximately five minutes after opening. All the employees have their backs to me and the other customers. They won't explain why they aren't serving. Chipotle has excellent food, but continuously poor service. I was never served...rarely a positive experience at this location. read more

I have yet to go in this establishment and find the place clean. Doesn't matter if it's afternoon or evening weekday or weekend. Tables are not maintained clean during the business day. The counter the employees work on is always coated in food and it's quite alarming as bacteria is free to grow here. The worse thing as most visits but not all the employees constantly cross contaminate the condiments by dumping the almost empty container into the new product. Chipotle do us the customer a favor and get your act together. The product would be excellent if it was served fresh in a clean environment. read more

The staff simply do not care about their jobs. For instance, I asked for a little bit of red sauce, and he poured a large scoop into my bowl. When I mentioned that it was too much, he grabbed the bowl and began scooping out the excess sauce (using the same spoon) which was mixed with sour cream, and putting it back into the sauce container! Then, he switched to scooping the excess sauce out of my bowl and into the trash can. During this process, he spilled sauce all over the sides of the bowl and on the lid, yet he still closed it and handed it to the cashier.The dude hates his job. read more

Food was on its last leg, a few scrapes in the bottoms on each bid, cold meat, dry rice, filthy service area, filthy floors, filthy tables, no one working to correct anything. Talked to the manager of the not busy at all busy filthy store with dirty bathrooms with zero toilet paper. She was completely oblivious and overwhelmed just to be at work. Sad sad pathetic oversight. read more

Chipotle Mexican Grill - Dirty floors dirty tables - Mexican Near Me - Cave Creek, Arizona

Now I have seen it all ! Standing there waiting to order as an employee was cleaning the table where they chop the chicken ... I could not believe my eyes ... one guy was cutting up the chicken and the other was separating cleaner all over the table and all over the chicken !!!!! Unacceptable!!! This is the worst Chipotle's I have ever been in ... I will NEVER return . I bet this location closes down soon ... always empty with 1.5 stars . That's probably too high of a score ... these kids that work here are horrible . read more

Where to begin. Prices go up and serving goes down. Glad a got a bowl of sour cream, guacamole, and cheese with a side of Brisket. Stingy with the meats. Instead of telling me to wait for the next batch they scraped the bottom of the pan for the bits of brisket that were burned, cold, and hard to chew. Do better Chipotle. Im done going to this location since it gets worse every time. Tried to be supportive, and hold hope it would get better but Chipotle has proved that it can't. read more

Chipotle Mexican Grill - Supposed to be a Chipotle brisket bowl. Looks like a bowl of guacamole, cheese with a side of brisket. - Mexican Near Me - Cave Creek, Arizona

I have completely given up on this location. After terrible food portions and food contamination the last two times here, we gave it a year off before trying again. From the dirty tables to dirty prep area to workers just talking and not interested in taking our order, we walked out. Too many other new locations around (Gyros, Jimmy Johns') to deal with this. read more

Tried again hoping they had improved but nope. This is still by far the worst chipotle I've ever eaten at. They went skimpy on everything except the black bean (juice) and I ordered "easy bean". It's an understatement When I say it was COVERED in the juice. The rice was so disgusting and soggy with bean juice that I couldn't even eat it. On top of that, there was maybe a tablespoon of each of the other toppings and a half a tablespoon of guacamole which paid almost $3 extra for. Needless to say, it was incredibly disappointing and I won't be back. read more

They have continued to get every order wrong and in more ways than one. No salsa, no tortilla on the side. There was also about 4 pieces total of steak on my bowl. For my daughter they put meat on the side for some reason. read more

10/10 on service at this location. They were so fast it was incredible. Plus, big portion and fresh food. Recommend!

Burrito was dripping juice before I even unwrapped it from the tin foil. Can't believe they actually sent this out rather than re-making it. Terrible excuse for a burrito. read more

Chipotle Mexican Grill - Burrito was dripping juice before I even unwrapped it. - Mexican Near Me - Cave Creek, Arizona

On July 8 '24 ordered 2 chicken burritos on the mobile app. They were so big they couldn't get the foil around them and it was all rice. We split the first then opened the second and counted 6?pieces of chicken. First burrito was same and chicken was gristle. Picked up at drive thru, asked for forks and napkins and got neither. Most the food was thrown away. What a bad experience. It was $30 worth of disappointment read more

not only were the staff probably the most unsocial people I have ever seen at a chipotle but they charged me for many extra things. Wasn't until I got home and looked at the receipt that I realized all the extra charges. got chips and queso and and was charged for two additional sides of queso, separate from the chips and queso. none of bowls had queso, so that made no sense. got two burritos and was charged for 2 sides of tortillas... which we didn't order or receive. Never asked if I wanted any drinks or anything else. Which I did but if you make me feel like I am wasting your time by ordering, I'm not going to order. Got drinks somewhere else. 50 dollars for the amount of food we received is stupid. Chipotle is on such a downhill slope. Absolutely ridiculous. read more

This location has been so inconsistent ever since it opened with a rotation of staff and managers leaving. To make matters worse I have observed the manager's at this location cut back on portions like cheese and guac...AND with the chips, in particular, to probably make up on their costs and increase the bottom line. . You make up your costs with great sales after servicing your guests with awesome food and service...see pics. Also, the chicken was dark and salty that we could not eat it...like scraping the bottom of old left over chicken from an old batch. Pretty bad - I will go out of my way to not go back to this location. Unfortunately... read more

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Lots of people working but only one person on the line so u had to wait a long time. The steam table was disgustingly dirty and empty...beans looked terrible and out of chicken. I can't eat red meat. They were nice, but still had to full price for something I didn't want that looked old , tired and nasty. I was pretty shocked, to be honest I will never go there again. read more

As an avid chipotle eater I can say this is the worst restaurant in Arizona. Thanks for the rice burrito and half oz of chicken. Avoid this restaurant and go to the one at desert ridge. read more