Waited in line forever only to be told....we are out of cheese, sour cream, pico de gallo and cilantro lime sauce. We said we would wait. Nope just out for the rest of the day. How do you run a restaurant out of everything? We just left. read more

I love chipotle so much and living in cheyenne this is my only option when I am craving it, went in today and was told there was no white rice and asked if brown rice was okay, I said yes because I was told there was no brown rice and given no eta for white rice, when my husband ordered he was told it would be a few minutes for white rice, so I asked if I could have mine remade since there was white rice after I was told there was not, the man on the first station proceeded to throw a literal temper tantrum because I asked for it to be remade, I understand it's annoying but I also would have just waited if I knew white rice was almost ready. Whatever he finished with the meats and stuff and I got all the toppings i wanted and the man "rolling" my burrito proceeded to smush my burrito all over the foil and after not being able to wrap it someone else came and double wrapped it, which is fine but I'm sorry if someone is going to throw a tantrum over a customer changing their mind maybe they shouldn't be in customer service (from someone who has worked in many food service environments) and if someone is completely incapable of rolling a burrito maybe have them at a different station or don't work at chipotle at all, I was very disappointed on friday after this location was closed, probably due to low staffing, but maybe they should have made sure the new people were probably trained before making themselves look like a complete fool at a job that is damn near common sense read more

We stopped by and ordered two bowls, chips, queso, and guacamole. The staff was friendly and the food was excellent. The portions were perfect. Clean restaurant and bathrooms. Nice walkable area outside. We would come back. read more

My girl went to get a steak bowl with brown rice. A few hours later...diarrhea and throw up everywhere. It was like a damn crime scene. It was everywhere. The place is also nasty. Should have listened to other people who've gotten sick from this place. read more

Horrible experience. Kept saying they didn't have certain items, but would give to the customers behind me. Rice and beans were undercooked. The food just didn't taste right. Very rude closing staff. read more

Chipotle Mexican Grill - What is in the kids quesadilla? We asked for a plain cheese quesadilla. - Mexican Near Me - Cheyenne, Wyoming

sign on door stated no back beans or chips - service was really slow plus we were the only customers and all the tables were empty and dirty. The pinto beans looked like they had been cooked for several days and then there was no cheese. Then to top it off there were no forks to eat our bowls. will never go back read more

Asked for no beans extra rice. did not get much extra rice. the rice I got was under cooked. ranging from crunchies to chewy at best. the meat was stringy. when I tried to call and give a friendly heads up about the rice I got a machine. I hate talking to machines. also could have been warmer. By the time I got back to work it was all I had to eat for the time I had. couldn't go back. Staff was at least cool when I ordered Probably wont go back for a long while read more

I just ate at this Chipotle and had an excellent experience. The staff were busy and a lot of their hotel land were being l exchanged. I was asked what kind of rice I wanted and felt like I'd have to make do and said brown, which I don't dig as much. My ambivalence was observed, and I was asked "which one would YOU LIKE?" Great service! Everything tasted great. These guys deserved a good review. read more

Why can they not have peppers and onions!?! At least they gave me enough food to get full on this time.

I recently ate here for the first time in years, and overall, the experience was decent. The food was really good, and I believe the steak is a bit superior to Qdoba. The chips were really good. I also loved the vibe of the dining area with the good vibe music. But I couldn't give this place a 5 rating due to the service. I felt my party and I weren't too welcome when we walked in. The young lady who was taking care of our order did not seem like she wanted to be working that day. Her demeanor wasn't too friendly. That's what stuck out to me. I get people have bad days, but you gotta maintain conposure when dealing with customers. Customer service does go a long way. I would definitely be interested in trying this location out because of how good the food was, and I hope the service is better. read more

don't use robots when i try to call and add to my order and they don't know what to do

I have read that there are significant differences in how much food you are served from location to location. Hungry people need not be concerned at the Cheyenne location. read more

Never enough people working. Very understaffed and no management on duty helping with efficiency. One time they even closed the dining at 6pm for online orders only. Don't visit during lunch hours you'll be waiting a long time. read more

Dirty everywhere, no white rice, because chef was not on duty, yet there is three staff members working. Very poor management. read more

I order here on a pretty regular basis. Over the past couple of weeks, the meal I order every single time has become less and less. I always ask for extra rice, I pay extra for double protein, and I add extra pico de gallo. Their interpretation of "extra" must be skewed... which is why on my online order, I have the name say 4 large scoops of pico. Today, it's like my order wasn't even read. The amount that I pay not only to have it delivered, but to add the double protein (plus the up charge on items because it's online order through DoorDash), the least they could do is make my order how I'm asking for it. Unfortunately, I can't always drive to the location and in the past, when I have driven to the location, there's a sign on the door to do online ordering anyway due to staffing issues... So why even bother wasting time to drive over there if I have to online order anyway and still get a fucked up meal. Thanks for the extra lettuce and sour cream that I didn't ask for though... do better Chipotle. I guess Qdoba will get my business in the future. read more

Chipotle Mexican Grill - Asked for extra pico and rice as well as double protein. Got extra lettuce instead... - Mexican Near Me - Cheyenne, Wyoming

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Service here has always been slow and tonight was no different. Their priority seems to now be on the online and Door Dash orders and ignore the people standing in line right in front of them. My son and I got sick of standing there so we left and went to the other place where the queso and guac are free. Much better choice. read more

This place fucking sucks. Look at the beans with my sons kids meal. No protein at all in my wife's bowl. Get your heads out of your ass and make the orders correctly. I spend 42$ on this order and it wasn't correct. Think about that. What if you spent 42$ and you didn't get what you paid for. You would be as pissed as I am. Cheyenne has the worst food establishments that I have experienced. Stop doing drugs and work. Holy fuck. read more

Chipotle Mexican Grill - Mexican Near Me - Cheyenne, Wyoming

You want a dry burrito?? Go here. I have always been a chipotle fan until tonight. They didn't tell us until they made half of our food that they had no sour cream and no guacamole. I also got the last scoop of beans that were dry as sand. I will just go to Qdoba from now on. The employee even said we run out of stuff before delivery day. We asked when delivery was and she said 3 times a week. Very helpful. read more

I normally really enjoy chipotle. Today I was forced to order online as in person ordering was not available due to staffing issues. This was i convenient but nevertheless is was patient and ordered online anyways. When I was finally able to start eating i popped the lid off only to reveal a gross burrito bowl. As a former employee myself and regular customer i know what the food is meant to taste like. The rice is very over cooked mush that is clumped together, very disgusting, also the flavor is extremely bland. The guacamole is very very over salted. The salsas and beans appear as normal but I am extremely disappointed and will probably be taking a break from chipotle. I don't mean to sound picky but for a $17 dollar order I expect better. read more

Chipotle Mexican Grill - Mushy balled bland rice :/ - Mexican Near Me - Cheyenne, Wyoming

The portions were very small almost half of what we get at other Chipotle's. Customer service was poor and the bathrooms were very very dirty nasty ..I mentioned it to them. Sunday June 18 2023 at 5:30pm. We were traveling back home from vacation and wanted our chipotle fix We regretted having stopped at this location. read more

This is hands down one of the worst Chipotles I've ever been to. It's dirty and they are always out of something. The only reason they are still open is because they are the only one in town. read more

Updated review: This is the worst Chipotle I've ever been to. First of all, their food is decent at best. Secondly, they're never open. They use a bs excuse like "due to technical issues, we're only doing online orders starting at 4pm" or "due to manning issues, we're opening at 4pm". Whoever the general manager is, you should find a new job if you can't open your store consistently on time. read more

This place is a joke. They are always out of almost everything. They skimp on what they do have then charge you extra for add ons, but I don't get charged less when they don't have something. This place has no business in Cheyenne! This is not Denver we don't act like that here. Be better or close! read more

Place was dirty should have known I got a case of food poisoning. Puked up all my Chipotle and felt better.

This is one of the best locations I've ever been to and I'm a Chipotle regular. I've been 2-3 times in my 3 weeks in town. Always super bright and friendly. They actually listen when I speak! They work efficiently and quickly. The place is clean and everything is well stocked and running smoothly. It's so rare these days that people treat you like a real live human being not just another fellow disgruntled sleepwalker through life. Forget the great food, I'd go there just for that! read more

App only ordering is really dumb. The website kept kicking me out. It took 20 mins to get it to go through. I asked if I could just place an order at the cashier but was told that's not possible. Technology is great when it works, but there should be an 'in person' option when it doesn't. Very frustrating experience. Food was the same as you'd generally expect at a chipotle. read more

The staff does not seem friendly and the blonde little gal was very rude towards her fellow workers which made for a bad atmosphere. This chipotle never gets our order right. We have ordered online several times to go in and pick up so we don't have to wait in line as long the only problem is they make our burritos wrong or forget our queso or forget our drinks. We have started checking our bags before we leave. The portion sizes are much smaller then any other chipotle I have been too such as Denver, and with the price increase it hardly seems worth the cost anymore. Not the same chipotle anymore. Pictured below is a burrito bowl with beans when I asked for none. read more

Chipotle Mexican Grill - I asked for no beans. This has happened more then once when doing online ordering. - Mexican Near Me - Cheyenne, Wyoming

The staff was busy and had only one person (Bobby) on the line and he was amazing. Not only was he quick, neat and efficient but he was very friendly. In fact, everyone was very friendly. Best experience we've had at Chipotle yet! read more

Received the wrong order. Had one of the easiest orders and it still came out wrong. I walked in with my food and the first thing they said was sorry online orders only, before I could even explain what was going on. Very disappointing read more

Did a pickup order: gave me hard shells instead of soft shells; beans were still hard; the entire contents of the taco fell out of the shells; and it was cold. This is after I checked my order in the parking lot- picked up exactly when I ordered it - which was the fastest time I could pick (10 min from the time I ordered). Very sad because our family loves Chipotle and this is the only one in town. read more

Always pre closed with no notice only find out when you show up. If you show up after a certain time good luck getting a full menu even if it's well before closing time. read more

I will say that the food the serve here is always consistently good, they are quick with getting orders through. However that is the only thing consistent about this location. The last 3 times I have tried to eat here the main line has been closed, forcing customers to get the app and order online or to go somewhere else. Sitting in the restaurant is a nice vibe to it and usually is an enjoyable experience. I would recommend this place to people for the healthy options and enjoyable food. But make sure you have a backup plan. read more

Chipotle is so dry and bland and every ingredient is full of onions, like why?? Why would I want an onion mixture in every ingredient I add to my meal. There's no reason. The only flavor is onion. This post was made by moes gang. read more

The food and service is as good as any other Chipotle. Glad they finally have queso. The sign says "introducing genuine queso ingredients this good sleeve totally worth the wait." I'm not sure what is genuine or what the ingredients are but it hasn't been worth the wait. This new "queso" leaves much to be desired. I wouldn't say it's terrible, but I wouldn't say it's good either. read more

Chipotle Mexican Grill - Mexican Near Me - Cheyenne, Wyoming

This is by far the WORST Chipotle I have ever eaten!!! I eat at Chipotle at least 3 tines a week in Denver and it is ALWAYS delicious and very consistent! I do not have any idea what the problem is here but I threw away my food. There were (I think) 2 managers watching me throw it away and they said nothing!! SO DISGUSTING!! What a WASTE OF 51 DOLLARS!! DO NOT EAT HERE!!!! Just for the record .. shortly after this debacle, Chipotle launched a new recipe and Gabe out free samples .. much better!! read more

It's like every other time I've gone to chipotle. Food is bland and tasteless, almost no selection of toppings, and prices are ridiculous to begin with and charge extra for damn near everything but rice and meat. I'll stick with Qdoba and Moe's. read more

Wow! The people in this Chipotle are simply amazing! Kind, considerate and professional! Chipotle is a great place to eat but this location took it to the next level with their amazing staff! Thank you! read more

Amy made the most amazing Burrito bowl I've ever experienced! They only do online orders, but can still eat inside. Made no difference to me. Thanks much! Would recommend read more

My last visit was outstanding. Truly friendly service and the food quality had vastly improved.

Literally have had so many bad experiences here, wether it be the wait time or the rice not being cooked fully it's always something. Unfortunately this is the only chipotle in Cheyenne so it is what it is. read more