I had such a great experience at Chipotle on Mother's Day. My mother-in-law placed a very large order for our family, and when we arrived to pick it up, the employee helping us went above and beyond. Instead of just handing us the bags and sending us on our way, he took the time to pull everything out and carefully go over the order with us to make sure everything was correct. He was incredibly friendly, polite, and patient during the whole interaction. He even helped carry the order out to our car, which was so appreciated considering how much food we had. We later found out that the person helping us was actually the GM, Jaquess Harmon. You can really tell when someone genuinely cares about customer service and their team. Huge shoutout to Jaquess for the amazing service. It definitely did not go unnoticed! read more

Rude. And thieves. I ordered 2 chicken bowls and asked that my chicken be put on my grandsons bowl. That was done and nothing was said by the employee. At 7 pm they were out of vegetables. I paid for the 2 meals and checked my receipt and was charged $9.15 for his bowl plus $3.60 for extra chicken on his meal and I was charged $9.15 for a veggie bowl. When I talked to the manager she said that was correct and wasn't going to do anything about it. Rude employees and do not care about customer service. I would recommend taking my business elsewhere, to a restaurant that appreciates their customers. read more

Just got back from the Delhi Chipotle and the girl making my order was terrible and rude. Found out her name is Elizabeth from another customer who witnessed it and agreed she was ridiculous. She was trying to speed through my order and rushing when I was ordering two bowls one for me and one for my daughter. I was making the bowls the same way and she rudely told me "One at a time." She made me forget what I was trying to order, and she was overall disrespectful. read more

Horrible. Beans were somehow "crunchy"? Undercooked beans can make you sick if you didn't know.... Rice was literally sour from how much lime juice they put in it and the entire restaurant was just gross. Seems like the employees are working really hard to take orders during the huge dinner rush while the manager just runs around frantically doing nothing. Just a bad Chipotle. Needs new management. read more

When I went into the chipotle I was welcomed right away by sharee and quickly got my food. She was very helpful and very sweet. She gave me a few dollars for a bowl because I was short a little bit. I definitely will be returning to this location. Thanks for making me feel welcomed. read more

Was eating here every week, until I found hair in my food! My fiancé saved half of his food for work the next day and found the same hair in his food! There is a lady who makes the bowls up there that ALWAYS HAS HER HAIR WILD! My dad just went up there today and found hair in his food! HAIR NETS NEED TO BE PUT ON, this is so disgusting. read more

How in the heck am I supposed to eat a Chipotle salad without a fork. I ordered an online order for carry out and picked it up 10 minutes later. Since I was working I had planned to eat in my car and continue my day. So I pulled into an empty parking lot opened the sealed carry out bag and "Wala" no fork , no napkins. I was like WTF. I proceeded to open the tin cover on my salad thinking maybe the utensils were placed with the salad itself. Nope wasn't there either. I then discovered they put corn and onions on it against my selected options. Try picking out 30 pieces of corn out of a salad. I had to drive 10 minutes back to my office to get utensils. Delhi Chipotle definitely dropped the ball today and I'm going to "Karen " it up and let it known. Unfortunately this slop is so dang delicious I'll be back...they got me, but I won't make the mistake again not to keep them in check. read more

Chipotle Mexican Grill - Salad with freaking corn that I didn't order - Mexican Near Me - Cincinnati, Ohio

It's been a while since I've eaten at this chipotle land now i remember why. The portions were reasonable, I ordered half of the chicken and half of the steak for meats. The flavor was so so but better the next day when I ate some leftovers . My beef is with the cleanliness of the food service table, there was cheese strewn about , other food. It just seemed a little better care could be taken when someone dips into a container read more

Absolutely amazing service! I informed the staff member at the front of the line of my food allergy and he went and washed his hands and changed his gloves. The other employee overheard and asked me what I typically order and he removed and replaced all of the serving spoons in those dishes without me even asking! Absolutely made my day! The food is always delicious. We have eaten here probably twice a week for the last 6 years and have had times that things were amiss (just a few times just like everywhere else) but overall we love Delhi Chipotle. Almost always clean and friendly. I couldn't believe some of the other reviews on here because I'm definitely a frequent flier and a big fan! read more

They are always out of half of everything, either they have an incompetent manager that doesn't understand food orders or the workers seem to decide to stop making things 4-5 hours before close. I only try going to this location because it is so close to my apartment but the last 5 times I've gone they have been out of half the ingredients. read more

Genuinely would give it zero stars if that was an option. The manager is incredibly rude and every time I order through the app my bowl is barely even halfway full and it's always missing at least one thing even though my order is literally printed and on the lid of the bowl. Don't pay extra for extra meat because they won't even give you one full serving size and will still charge you double. I wish there was a closer one to me I haven't been able to actually enjoy my Chipotle in months! read more

Chipotle Mexican Grill - Mexican Near Me - Cincinnati, Ohio

I wish I could put -5 stars. I paid for double steak for two bowls. One bowl barely has anything in it and the other only has a single serving. I paid $34 and some change to receive the bare minimum of my order. My only question is does Chipotle headquarters take food portions out of the employees' checks?? Because I do not for the life of me understand why I'm paying for double portions in my meal to only receive 1/4 cup of what I paid for. I know Chipotle does not care where I spend my money, but this will be the last time I order from this location. Unless you are standing over the employees watching as they make it, you will not get what you pay for. read more

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this location is absolutely disgusting and they are always out of ingredients, we did go in late tonight, but still no reason for the store to look that bad very unkept, not sanitary at all, and it seems none of the staff really care, i don't know how they have not been shit Down yet read more

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Decided to go to spend last gift card. We ordered off the app since we I didn't feel the best. They were late preparing our order, my bowl was missing guac, veggies, and sauce. My wife's bowl was missing veggies guac sauce and lettuce. Then our chips were cold and stale. Chipotle should not be able to charge 15 for a menu item for horrible food that is missing. The workers should not make more than minimum wage if they can't prepare an order. This is why we stopped going there, every time there is an issue which would be a big deal but it cost so much now for the little food that you receive read more

Now because of my review and comments about how I enjoyed getting the incorrect food and then, got the runaround from them, they contacted me to try to change my mind. "Scott" said contact them directly. It was another automated system with the same answers. Oh, then tells you to restart your questions repeatedly. Nice. I can't give negative stars, so here's another 1. Just for wasting my time again. read more

Under staffed. Ordering online and had to wait 20 min after pick up time. Consistently under staffed

I placed and paid for an online order for a steak burrito bowl. I was given a time that the order would be ready. When I arrived, I was advised by staff that the location was out of steak. I asked for a refund. Emma, an employee of this location, stated that she could not provide a refund and gave me a number to call. Bottom line, I paid for it and you don't have it, I shouldn't have to call someone and beg for a refund. read more

I honestly wouldn't recommend this chipotle. They are pretty stingy on their serving size, and their food is not very good. This time I visited the chicken was SUPER salty, to the point that it tasted like just salt. Definitely worth driving further to a better Chipotle. Update: after the last visit the manager gave us a free entrée to replace the extremely salty one. This is definitely better than the last experience. read more

Ordered from Door dash and they forgot one of my items. Disappointing. Looking at the reviews I'm not the only one with very poor service.

I realize the price of meat and everything else has gone up but the prices here already reflect the higher cost. The chicken was almost non existent. I did get a nice chunk of chicken bone though! I think it'll be a long while before I return. read more

Absolutely some of the worst customer service I've ever received. I have on my app the delivery confirmation but it's also saying I have to go pick it up. I called the store to see which one i should do. The manager told me that there was "nothing she can do." I asked if I brought in my order confirmation could they remake it since it did say the order was on its way. The answer was no. They told me "the best they could do is go to chipotle.com and get a refund and recall that way." So much for customer satisfaction They've lost my business. read more

Chipotle Mexican Grill - Shows the charge - Mexican Near Me - Cincinnati, Ohio

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Even though they have the mobile ordering option, still took me 25 minutes AFTER the time it was supposed to be ready while everyone else in the store line came and went. It's a joke honestly. Faster to just come in and order. read more

Literally the worst Chipotle in existence. The food portions are always tiny, and they mess up orders every time. Not only is it a mismanaged restaurant, they are ALWAYS out of stock of multiple ingredients. This location has just plummeted, and after many chances and benefits of the doubt, we won't be back. read more

Chipotle Mexican Grill - a hand holding a bowl of food - Mexican Near Me - Cincinnati, Ohio

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I went into chipotle today and got a burrito and chips and guac I walk out of there without checking my bag and I look when I get home and what do ya know I have a bag of five chips and that's it, come on chipotle that's ridiculous, let's get our shit together, REALLY!!!!! , I did even want to put a star but had no choice! read more

EVERY time I come to this chipotle location they are either out of one of their ingredients or have stopped making chips and hard tacos for the night (at 8:00). Don't even waste your time. read more

This has to be the worst Chipotle. Since we had more than four orders we were told we had to fill out a fax order sheet. But first we had to wait in line until we got to to the cashier. We filled out the order sheet and had to wait another 15 minutes for our food. No apologies from the moron manager with the gauges for waiting. When we got home, we were missing a burrito. I guess he couldn't count to six. I went back to get it and still no apology from the moron manager. Next time we will go to Glenway Crossing. Very poor customer service. For being a new restaurant, you would think they would try a little harder. I've ordered from other chipotles, and if there's ever mistake they will offer to give you free burritos on your next visit. Not here, the manager's smug attitude is enough to make take my business elsewhere. read more

This crew needs a serious attitude adjustment. I have never been given so little in terms of both portions and service at any Chipotle location. I tried cracking a joke about how the bowl was still mostly empty (for some reason when you order less variety of items you get nothing) ... The dude had a nasty attitude. If you want to be a jerk, why not weigh everyone's bowl to determine what's fair. Sure I'm blowing this way out of proportion --- but no one wants to feel like they're getting half the food they're paying for. Avoid this location like the plague. Go to Glenway instead... read more

Love love love this chipotle the staff are over the top friendly and go beyond to make sure customer satisfaction is met. I love how when I walk in they greet me with a small. I've been coming to this since its opened and am now known as a "normal". For being a "normal" every once in a while they give you these coupons for buy one get one free on bowls and burritos. They almost know my order every time I walk in. The short conversation we have makes the process even faster. Nothing but the best of compliment to management and staff . The food is excellent every time....and I mean every time! I've never been treated rudely or ridiculously. Place can get busy during midnoon but it's so worth the wait. The customer service and great food make up for waiting times. The guys over at the chipotle in Clifton across from the hospital could learn a lot from a these guys at this chipotle. read more

I will NOT go to this location again! I work in the service industry so I have a soft spot for this business, but this was ridiculous. There were 3 people in front of us in line and it took about 30 mins to get thru the line and get our food. There was 1 guy working the line, 1 person doing carry out orders (not consistently busy, but standing around otherwise) and 3 guys cleaning! Mind you, it was at least 2 hours before they close and 1 guy scraped the grill for the entire time, 1 guy washed counters, then stood around and 1 cashier that apparently couldn't do anything other than cash people out. The one guy on the line was new, but doing his best. Poor guy. No one ever offered any help and when I asked if he was the only one that could work the line, he said no, the other guy was on break! The whole time we were there?! My question, where in the world was the manager? Or hello, owner?? The man I spoke to in line in front of me said this is consistently how this location is. Peace out Delhi pike, I WILL NOT be back to this poorly managed location!! And, the food was sub par, at best. Just awful. read more

Ordered via their app and 15 mins past the pick up time I'm still waiting. Customers are allowed in to order food without masks despite signs saying otherwise. All around a very disappointing experience. read more

The crew was a little green so service was a little slow but I expect that for the first week. They did use white corn instead yellow corn for their salsa so that was different. Everything was fresh and tasted great. As always I love this Chiptole! read more

Chipotle Mexican Grill - The front of the building. - Mexican Near Me - Cincinnati, Ohio

As someone who enjoys Chipotle I was excited to see a store going in on Delhi Pike. I have gone multiple times... Don't ask me why. This location gives very small portions, but honestly it's probably a more appropriate portion than the giant ones elsewhere. The issue is whether or not they actually have what you want. Most times after waiting in a line out the door because the service is so slow I come to find they are out of essentials. They are often out of steak but on my two most recent visits they were out of rice (both kinds) and today they had no forks. I don't know why I continue to torture myself. I clearly have too much faith that this location of a great chain can turn itself around. read more

I've been to this location 3 times since they opened. The food portions are mediocre & the quality of the food is inconsistent. The service staff is nice enough but the manager is unyielding with customers that may want a little more protein. I witnessed him give a ridiculous reason to a customer who wanted a few more cubes of chicken on her burrito bowl that was only going to get rice, lettuce, & chicken. He wanted to charge her for another full portion of chicken. If you go to this location, don't be surprised if the portions are smaller than normal, your order is incorrect & you have to wait for the kitchen staff to restock an item on the line before your burrito is able to be finished. read more

3/9/21 - OMG ... talk about utter chaos - that was what Chipotle in Delhi was last night. I am surprised not to see other bad reviews from last night because people were asking for refunds and complaining left and right last night at this place. There was definitely NO leadership-NO management! Online orders were off the chain, there was no chicken, no fajita veggies, the place was complete disarray and the there was like a 20-person pile up/back up of the online people waiting for food. There were 2 workers who were doing their best while the rest just stood around like a deer in headlights. Absolute craziness and only 2 out of 7 or so folks trying to get things under control. Never going to that Chipotle again! The Manager should be reprimanded and/or fired as far as I'm concerned. read more

Good food. Staff was a little slow helping me. I had to remind them I wanted chips twice and then also ask a few times for salsa for said chips. They were apologetic. The outdoor seating is nice but I wish they put out some plants to make the feeling less "concrete". read more

Probably the worst experience I've ever had at a chipotle. Ordered ahead to pick up @6:30 arrived a few minutes early. Husband walked in waited for 25 minutes after original pick up time just to find out they were out of chicken and it would still be another half hour!! Ended up having to contact customer support to cancel the order and receive a refund.. Terrible management if you're running out of a popular ingredient during dinner rush.. read more

Thr fajita veggies are often really brown and mushy. The guacamole can ACTUALLY be really brown here. It's slushy and not chunky. I overheard the manager send two people home early because it wasn't busy. Two minutes later...the line was out the door. read more

Why can't I get lettuce even when it's sitting there oh that's only for tocos salad she says I could get fired if I gave that to you. What a bunch of bull my wife wants lettuce on her bowl o sorry that's what I get the last 3times I've been there what's there problem. O we can't get lettuce because of the west coast fires even though all grossers have plenty of it than there's we don't have any mild salsa. So why dident you tell me that before you made my bowl & then I'm sorry we charged you for a extra bowl you didn't get it will come off your card in a few days Wrong I had to go back to get my refund in cash no apalages they could care less I guess they have plenty of business so they don't care read more

Ordered delivery, food was 30 minutes late & cold. & of course with this location even when I specifically ask for extra portions, they give less than even the normal amount. read more

Always my favorite stop when I come to Cincinnati, Delhis chipotle is never packed and the line always moves quick