My body doesn't tolerate raw onions well. Normally when I go to Chipotle, I ask for plan chopped tomatoes instead of their regular salsa which contains raw onions. I have had dinner from this restaurant on multiple occasions over a few years and have not had a problem with asking and paying for the chopped tomatoes. On this occasion I asked the manager after asking the server and being told "we don't do that" can I have the tomatoes as usual, he told me, we don't do that. I then asked him if they don't or won't ? He stated "we are not going to do that". The lines have been very long lately with 15-30 minute or greater waiting times. I definitely would not have stood in line after calling multiple times and getting no answer on the phone if I would have known I would have not been able to get what I wanted. Instead of not paying for and taking my meals, I graciously paid for a partial meal of what I had an appetite for and left the store. Customer service should have not been a problem especially since I counted 9 people on staff. So I didn't get what I was craving, I didn't get an answer on the phone, and had to wait in very long lines. Is this 1 star worth not giving a customer who has tolerance issues with raw onions plain tom that they already have diced worth it? Apparently so. I will not be returning to this store. I have been living in this are for 15 year and they are not a favorite in the community anyway. Next time I will take the 2 star ratings seriously. I will also call the district manager as well. read more

NEVER gets the order right. And they get defensive like it's MY fault. This place and their employees are incompetent beyond belief. I would give zero stars. Taco Bell is better and I won't eat there either. read more

This Chipotle is very rude. My husband and I ordered online and scheduled for pickup. When we got there the line was wrapped around the inside of the building and nobody was managing the amount of people allowed inside. We are still in the middle of a pandemic! Our online order wasn't ready and while I was waiting, they locked the store. They were yelling at people to not unlock the door. They yelled at me when I was trying to leave. 1. This is a safety violation and 2. If you want to control how many people come in then have somebody stand outside because you do not need 7 people behind the counter making food. I hope somebody from corporate sees this and changes things. read more

Location: This is on the right side of Hwy 138 coming off I-20E at Exit 82. The building is in the Conyers Crossing Shopping Center directly in front of Burlington Coat Factory and next door to Burger King + Starbucks just one lot down. I have been waiting for this Chipotle to open up for months! It's the only one on the East side of Atlanta and I used to have to commute all the way to Snellville (a half hour away) to get my Chipotle fix. No more, so happy its come! If you like fast casual and "light" Mexican plus cheap prices, you will love Chipotle! There was an intense line of people in the first three days of opening, I counted at least 30 people in a line wrapped around the store, but the wait is worth it. read more

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Expect your food NOT to be fresh ! Behind the counters is never CLEAN ! It's always The Same ! I will Never Eat at this location never again ITS A COMPLETE WASTE OF MONEY! read more

This is the worst chipotle I've ever been too. They're stingy with the portion sizes, and they are always closed. The staff is hit or miss. I have no idea how they are even still in business besides the fact they are the only chipotle within 30 minutes of the area. read more

Today I waited about 25 minutes for lettuce! Yep they ran out of lettuce and it took that long to rinse, clean, and cut. They also ran out a chips but that wasn't a huge deal because, I'm waiting for lettuce. While watching the person "season" the chips everyone noticed that it appeared to be a LOT of salt added. I didn't think much about it until I arrived home and started eating. The food was SALTY too! I love salt but this was ridiculous. The peppers and chicken were both salty. One last thing, the portion sizes appear to be much smaller than I am used to. This is my 3rd time eating at this location and there was something wrong each time. Needless to say, I won't be going back. Three strikes and you're out! read more

Loved the food and the staff was both friendly and efficient. I ordered a keto friendly bowl and the staff was more than knowledgeable about what I should and should not eat to keep my carb count low. I've always loved chipotle and I will always patronize this location so long as they keep up the good work. Everything was cooked to perfection and tasted delicious! read more

Very long line that moved slower than normal. At 3pm there should be less of a wait for lunch. The team working the line was trying but seemed to not work well together and one of them was slow which backed the orders up. My burrito looked messy and poorly wrapped and the cashier was harried and trying to cover for someone else (who was apparently working on a catering order). The place is new in our area but I felt disappointed by the wait and paying $8 for a messy burrito (no chips, those are extra) seems like a bad idea now that I'm trying to eat it in my car. Giving them credit for the crew's effort (nobody was just standing around) but with 7 or 8 people working you'd think things would run smoother at non-peak hours. read more

I am always disappointed when i go to this Chipotle. There is no consistency with the food. One day it is ok, the next day the rice is smooshy chicken burnt and no seasoning. Its really bad. I hope they get it together. read more

The burrito bowl is AMAZING! They are always busy and young staff can be a little not-so friendly at times but the burrito bowl keeps me going back. Clean place. read more

I love chipotle grill food, but I am so disappointed that they find it necessary to charge you $1.50 for a small bag of tortilla chips when you purchase guacamole or cheese dip. And to make matters worse, when I got home the chips are stale... Yuck! Nothing worse than stale, no crunch left tortilla chips. read more

They had 1 person running the line. It took 10 minutes to get to the front and there was 3 people in front of me. The cashier didn't know how to ring up anything. There was no sense of urgency at all in the location. I only came on my way through town and will be sure to miss this exit in the future. I wrote this review while in the store. Left my partner at the register to use the restroom and came back and he was still there. There was enough time to relieve myself of a 3 hour car ride. Then my partner explains to me the cash register hold up was the cashier trying to determine how to ring up FREE dressing!!! Then my partner explains to me he had to wait for the cashier to remember to bag the food that was to go. (Insert Facepalm Emoji) Good Luck guys. read more

Just arrived in from the airport in Atlanta. I was on assignment and still wearing my uniform. There was no charge for my meal today and I was thanked for my service. It was covered by the restaurant staff. What a blessing. It's about 5:30 in the afternoon and this was my first meal of the day. The food was great and the service was just as good. I was there with about 15 people and we all walked away very satisfied. Thank you Chipotle. read more

I had the worst customer service at this location. The associate added guacamole when I asked for cilantro and not guacamole. The cashier kept talking to the associates that she couldnt even focus on the customers and even forgot my reciept. Will not be back. . read more

Poor service! Great concept but very unorganized- The meat selection looked funny- and there weren't very many sides to choose from. If you're looking for an alternative to Moes this ain't it. Willies is still the king! read more

First let me say that I am a Huge fan. My coworkers and I frequent the Ponce location in the ATL regularly. Okay...now when the Conyers location opened you can imagine my delight to have one so close to home. Unfortunately it has been hit or miss at best. Yesterday I stop by on a whim and got 2 veggie bowls and guacamole on the side. I don't think I've ever had quac like this...ANYWHERE. It's like they chopped up an unripe avocado and stuffed it in a bowl. Hard and bland. I've been disappointed at this location more than once. I can deal with bad service but when the food is not good the Chipotle reputation is at stake here. Don't they care about that? Please please please get better! I'm keeping hope alive...for now. read more

The first time I came to this Chipotle on opening night, I had fantastic service. They got me in and out in less than 15 minutes, which is great considering the line was wrapped around the store. Maybe it was because I'm used to the bad attitude from the Chipotle in Kennesaw but I had such a good experience that I emailed corporate and let them know. Second time, still great service, but my steak could've used some work. Like it was really fatty. This store is relatively new, so they'll need some time to get into the swing of things, so I hope they continue to keep on. Until then, I'll just stick to sofritas and chips. read more

I wish I could leave zero stars. I ordered from the app and did the pick up option. I was supposed to have a burrito bowl with chicken, cheese, tomatoes, lettuce, guacamole, and sour cream. When I got home and opened up my bowl it was a quarter of the way full, and only had guacamole and a few pieces of chicken which was disgusting. It literally looked like jail food.. it was so watery and I just had to throw it out. This chipotle needs serious work. read more

My husband and I went to the new Conyers Chipotle last night to pickup a quick dinner after the gym. When we got there the line was long, but that was ok, what wasn't ok was the unprofessional way the customers were treated, the messy work stations, they had no rice, no tofu, no chips and they were low on chick and told people to "wait for chicken and rice". Mean while no one was manning the register AT ALL, so one man just walked behind the register and grabs his bang and said "I've been waiting 30 minutes to pay just give me my food". This location is VERY POORLY MANAGED and we will never come back, which is sad, because this location is new and I love the Chipotle. The one Duluth GA and Buckhead GA are way better, those stores are awesome, clean, they have enough food to complete any order and the staff seem to care about the customers. read more

I love Chipotle and was really excited when one came to the city I live in. Sad to say but I'm very disappointed by this location. First visit- Super slow service and the guacamole has no taste with huge chunks in it. Second visit, they were super slow again and they were out of fajita peppers and onions and once again, my guacamole was flavorless. They really need to step their game up. For now, I'll stick to the one near work. read more

First bad restaurant experience for over 10 years and I do eat out a lot. Three months ago, I complained about food taste and lack of service at this location and got a argument from the bald-headed white manager with an accent. Today, my chips were all oily and dry to the point that I returned the chips. The replacement chips were also oily and dry. I chose not to go back - waste of time. I travel to Houston, Texas weekly and have NEVER experienced this sort of subpar service. Maybe, these folks here need to to re-learn how to cook the food and pay more attention to customers. Must be the ghetto Chipotle. I'm totally disappointed. read more

Decided to treat my daughters to lunch but if we had not made up our minds that this was what we wanted, we would have left. Walked in to about 10 people in line, not a big deal because I've seen a Chipotle line move fast... we stood in line for over 25 minutes before we could even place our order. Another 10 for our toppings to go on. Shame only a total of 3 people working on a Saturday afternoon. This location is close to home but I sadly won't be back to this location again. read more

Undercooked Rice, always out of ingredients, we have went on multiple occasions and even ordered online and when got there 20 minutes later the food still was not ready. The music is literally BLASTING like a night club. They put sooooo much food in your bowl that it's disgusting. This is by far the worst Chipotle on the planet. read more

Terrible Customer Service from both the team members and the manager. Both made rude remarks for no apparent reason.

This Location needs to hire more adults!! too many teenagers playing around and not taking care of customers needs. They seem to care more about hanging out with fellow coworkers more than providing good customer service. Not the first time my husband and I had to experience this! read more

Poor hygiene practices. Kitchen and serving counters always dirty. Staff always scrape spilt food off counter with bare hands and not wipe with a cloth or paper towel. I actually voiced my concerns to two workers and they both ignored me. Sorry...You've lost a frequent patron. Hygiene is paramount to health. read more

This Chipotle is as slow as ever. I work in downtown Atlanta, and the difference in those locations is night and day. The lines are long often at the dinner hour, and they always seem unprepared. People often walk out because of the lines and wait times. I see a lot of new faces in the crew but the wait times are still the same. I am going to forgo this agony going forward. read more

I love this Chipotle so much. If I could marry it I would that's how good it is I recommend going here so you can taste this good like food.

So glad that we have a chipotle on this side of town. The food was great. You can tell the crew was new, but they are trying to be as efficient as possible. I will definitely be back. read more

I've been to this location three times. The first time I was able to pick up my online order with no problems. My second and third time I was not so successful. The second time, I placed an online order for a veggie bowl with guacamole and chips on the side. I was called back and told they had ran out of guacamole. The third time I placed my online order, I arrived at 8:15 to pick it up as instructed. I didn't get my order until 15 minutes after my estimated pick up time. At 8:15 PM, they had not even pulled my order. When I picked up my order at 8:30 pm, the cashier stated, " perfect timing". What is the purpose of placing an online order and it's never ready or they are running out of items. read more

No thanks, online order not ready. Can't find first then messed up order. 4 burrito bowls. SMH....

Convenient location with plenty of parking. Lines were long when they first opened but you could have ordered online and it's ready in 10 min! Never failed me! And, I go almost every Thursday. Yes, it's small just like any other Chipotle restaurant. Staff is friendly and the place is clean. Point making: order online if you don't want to possibly wait in line. read more

Generally chipotle is good quality food. Conyers location doesn't live up to other locations. Three different visits each time foods not hot and presentation was unpleasant. Will drive to 124 whenever I want chipotle. read more

No consistency in how the food is prepared daily. Under cooked rice, brunt chicken, dried out pinto beans, always out of something. I love eating at Chipotle but will never return to this location to eat. read more

This location thinks it is OK to run out of hard shells and lettuce. That's right- lettuce. Don't think that will be met with any sympathy. Customer service was awful!!!!! read more

Today this location ran out of shredded cheese..ok ...so, I the customer ask for queso dip or guacamole as a sub, to the reply that's extra sir.... wtf..? I went to Moes down the street instead great service, larger portions, cheaper price, ... they also had plenty of shredded cheese.. chipotle- train your staff to handle customer complaint better. read more

Have ordered online in the past and had a good experience. Not today... order was not ready and had not been started. I was asked if I had been called because they were out of lettuce. No apology for the delay nor seeming to care. The staff seemed distracted. Service is usually better. read more

I'm a chipotle fan big time, but this one lacks, the ladies were very friendly but service is slow and both times I went the white rice was gummy/sticky. The serving portion for a bowl was not average you have to ask for more. Ok hoping they work out the kinks read more

This was my first time visiting this location and it was the worst experience. My orders were not ready and then when it was ready... I checked it and it was wrong. Once I told her it was wrong she then re-made it. I drove all the way home, opened it and it was wrong again. I placed my order online for pick up at 7:30 PM I got there at 7:30 PM and did not get my order until 7:45 and then it was wrong. That is just unacceptable and they will need to get it together at that location. Arrive all the way home and just had to dump it because I did not feel like driving all the way back there to get a new one after waiting 15 minutes. Just ridiculous. read more