I've been to chipotle all over the country. This was the worse experience. We waited 30 minutes for rice. All the meat was dried out. The staff seems really depressed and unhappy. The rice came out and was extremely wet and soupy. I've never seen anything like this. The kitchen area is dysfunctional and chaotic. It's a a weird vibe. read more

This place needs a ZERO star. I have been here multiple times, today will be the last day.... How do you run out of salsa, guacamole, and grilled veggies? You're still open for another 3 hours!! You can't make some fresh. This was so ridiculous and I genuinely love Chipotle but this location, needs better management or something! read more

First of all, the outside front is NOT well-maintained. There were paper cups on the ground. The food...walk away!!! The food, especially beans were dry looking. The guac was tasteless and turning brown! The food was cold, and I was scared to eat it! The chips were tasteless! There was no juice in any machine. There was NO ICE in the machine. There was soda, but it was warm and FLAT!! An employee brought ice in cup! I was informed that mold was found in ice machine. There was soda spills on the counter!!! The place was a filthy mess!!! read more

They over did themselves today. I'm telling you this location has A+++ workers. They gave me enough to feed a family of 4. I used the lane to pick up after ordering on my phone and that made it super easy. The lady was so nice and even gave me a vinaigrette. I didn't go inside because it was a busy day but I do know every-time I've gone inside it's been super clean. I would honestly drive extra and pass another location just to come to this one. read more

Chipotle Mexican Grill - Chipotle chicken bowel - Fast Food Near Me - Fairburn, Georgia

This chipotle by far is one of the worst. I ordered the chicken bowl. The cilantro rice was sticky, the peppers down to the last as was the chicken. I received a half spoon of chicken. I informed the server let's not do that. I was paying full price I want a full order. When I came in the trash was overflowing and the soda station was dirty. No one was in the store. My visit was at 6:51pm. Tables were dirty and looked as if they had been wiped with a dirty towel. This was the third and last chance for this Chipotle. read more

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Will never go again !! They serve raw rice and packaging is flimsy soaks straight through

And here we go again! We have the app, ordered a sofritos bowl, arrived on time for pick up, and two totally wrong orders with two different names and a side of stale tortilla chips. This is beyond ridiculous. Oh yeah, don't bother calling to speak with a manager...you'll get the run around! read more

This restaurant, in my experience, is consistently OUT OF INGREDIENTS that add to the health benefits and nutrition of ordering a bowl. Everytime I go , they have no sauteed onions and peppers and they are often out of super greens. Why is that? The demographic in Fairburn likes those things. tonight's though, the beef was laden with fat and the rice undercooked. Really bad night read more

Zero stars. Worst Chipotle ever. On multiple occasions we showed up and they didn't have food. Been many times where they lock the dining room doors because they don't have food or help. AVOID. Additionally the restaurant is always dirty. The store won't refund when they don't have the order THAT WE ALREADY PAID FOR and we have to go through the app for a refund (hopefully). read more

This review is to report the fact that my order at this Chipotle location was handed to me missing all rice from every entree, but the staff members just pretended everything was fine and didn't say anything about the major base ingredient being completely left out. The burrito and two bowls turned out to be ~1/2 sized, soupy messes which spilled out in the bag, which then tore open and spilled all over the car seat. By the time this was found, the store was closed and my only options were to try the unfortunately weak Chipotle app assistant, "Pepper", which tried to appease me with a couple drinks, when I really needed the 3 messy, partial entrees replaced or refunded, and leave reviews on other, 3rd party sites like Yelp. So here we are... read more

The fact that there are 21 reviews and this location has 1 1/2 stars and no one from corporate has made their way in here is beyond crazy to me. So let's first start with the holler when you walk in of what they don't have. Second issue, I asked for steak in my burrito bowl. WHY DID ONE OF THE EMPLOYEE TELL ME THEY ONLY GIVE STEAK TO ONLINE ORDERS!!!!! It wasn't until I asked to speak with a manager they some how found steak. I see why they only give it to online tho. It tasted like a rubber boot! Third issue the food line was DISGUSTING. With the amount of ppl in here you'd think someone would be cleaning while the other was taking orders. Tuh! Yeah right. It was absolutely disgusting! Fun part. After ordering my food, I totally forgot I was supposed to be getting a kids meal so I asked the girl if she could make me kid tacos with just chicken. Why did she just stand there looking at the counter like someone said freeze. I told her never mind and forget it. So I'm checking out at this point. There is trash all in the area of the register honestly I don't know why I even spent my money here after the disgust I witnessed. To put the cherry on top! As I'm checking out the "manager" came to ask me if I recorded her employees and if I got their faces in the pictures. I politely said no and she said okay and walked away. You'd think a manager would apologize for the way they have this chipotle looking. read more

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Worst location ever!! It takes a lot for me to give a bad review, but this place deserves it. I ordered online via the store's app and arrived to complete chaos. Parking lot was packed and drive-thru line was so long that customers were unable to get out! Originally my order was to be picked up from the drive-thru, but after sitting in the backed up line for over 10 minutes with no movement, I just parked and went inside. Mind you, I knew it was lunchtime so I didn't arrive to pickup my order until 15 minutes after the time they quoted (learned from past experience). As soon as I walked inside, I was met with a crowd of people waiting for pickup orders. No one was telling anyone what was going on and the poor cashier was trying her best to multi-task ringing up orders and answering everyone's questions about their online orders. There answer was that only one person was staffed to make online and drive-thru orders, so they were behind and hadn't made any of our orders!!! The line to place new orders was short, so I got in line and asked if they could just make my order now since I had to get back to work. They refused and said since I paid online, I'd have to wait!! What sense does that make?! There were only two people ordering inside, so those two other employees could have helped the young lady who was struggling to make all the other orders, but they didn't! I tried to cancel my order like other irate customers were requesting, but they said we all had to cancel through the store's app and refused to refund our money. Of course, no one could cancel their orders (except for the door dash orders) through the app because the restaurant had all orders in a status of 'In Progress'. It was a mess! After 30 minutes of waiting, I finally received my food (a whole hour after promised). I'll never come back to this location! read more

Wasn't that good. 4/10. Ordered for pick up. My toilet bowl is disintegrating as we speak. read more

Chipotle Mexican Grill - Food. - Fast Food Near Me - Fairburn, Georgia

Worst customer service I've ever received. Employees act as if it's a huge inconvenience they have to make food for you.

Walked in this afternoon on my lunch break ( 1hr lunch ) after waiting in line for about 5 mins I was recognized and told that their payment system was down and could only receive Online orders. After making the online order thru app. It took an entire Hour with 4 staff members on hand + the manager who instead of being a leader and assisting his staff and addressing the frustrated customers hid in his office and only came out with a clipboard to walk around and go back into the back. The second time he walked out I stopped him and asked how long the system has been down and he quoted " since this morning" . I asked why wasn't there any notices outside the door for customers who walked in and left upset with the matter and he could not give me an answer. Not would give any type of compensation to the customers waiting almost to over an hour for their orders. So unprofessional and Poor Management Leadership. Sad bc I've been coming to his store since I started my job up the road. Lost a loyal customer. Do Better! read more

If I could give 0 stars I would've This has to be the worst Chipotle ever in history on top of that this is a new location. I've giving this place several chances. Each time was an epic fail so whoever owns this location in Fairburn, we deserve better!!! First there's never enough staff, there's always something they don't have. Today no grilled veggies No forks just spoons Please close this place down and try again when your ready to run it correctly. read more

7:20 pm on Saturday randomly closed on inside. Drive thru open but You must order online first. Better customer service would allow u to order at the window but pull around in 10-15 min. Ordered a salad and got 1 cup of dressing half full read more

I always have a bad experience at this location but keep giving it a chance because it is close and convenient. The dark skinned girl making the orders today inside obviously needs a break as she was rude with me and the lady behind me as she was making our order. You could tell she was overwhelmed. She even snapped at her own coworker after he asked her a question. Service at this location could use some improvement or more help. I don't deserve to be treated bad when I am paying you my money. read more

I am so disappointed. The last 3 times I have ordered online my orders have all been wrong! There's nothing more disappointing than getting your hopes up for what you thought you were going to get and then having to settle for something else. This location is 15 minutes from my house, but the closest Chipotle to my home. With the online option you can't see your food being made and have to trust that what you ordered is in your bag. I think Fairburn deserves better than this! Please consider there are customers who have dietary restrictions! Giving 2 stars because I used points for some of this order. read more

One of my favorite national chains but I've given 3 locations here a fair shake and each has had it's challenges. Things that should be standard fare seem to be a challenge. Very disappointing...the black beans were unseasoned (just opening a can of Goya would have been better), the chips were stale the guacamole, flavorless. read more

Def not a Chipotle I'm used too.. Staff always look bothered.. Gave my mom a problem/attitude because they were out of veggies during lunch hour and he didn't want to chop fresh veggies at the time, idk but Chipotle I go to is usually up beat and keep the line moving... This crew seems to have the work ethic "I'll take my time, since I have to be here all day" lol which is sad... read more

Be advised that I have been there several times just to leave disappointed. I was there Monday of this week. They did not have brown rice. On previous visits they did not have guacamole, grilled onions and peppers and lettuce. I left there and went across the street to Moe's and they were fully stocked of all ingredients. I hope Chipotle can improve. read more

I never complain much but this is the WORST CHIPOTLE I've been to. Just get rid of the drive thru if you're gonna be ignored passed your order time . Several employees walk by while I wait with no response.. JUST GO TO MOES read more

Ordered a veggie burrito here last night. It was delicious. The flavor and the food tasted so fresh. This is our second time ordering from this location. Only reason for four stars is because the last time we went to order they were all out of peppers and that is one of the main ingredients for a veggie burrito! read more

The worst experience via online ordering. Uber Eats order came with rice, chicken, and lettuce. 5 items were just completely ignored... cheese, corn salsa, sour cream, fajita veggies, and beans. These jokers gave me a small bowl of chicken and rice for $18. Please shut this place down and put something else in this location. Just awful. And judging by the lack of response to negative reviews, the owners don't care. read more

Horrible service with bad attitudes. They refuse to cook vegetables for orders and just rude. I guess you have to ride to another area to be served and receive good customer service. I don't like giving bad reviews but after coming here sporadically and still receive bad service is awful. Management needs to be managing. read more

This is the 2nd time I have ordered from this location and each time has been a bad experience. The first time my 3 bowls were all very little food. I didn't have hardly any food and the quality of the food was not good at all. Today was my 2nd chance and I didn't have any chicken in my chicken bowl. I searched the entire bowl for chicken and not 1 piece was in my bowl. This is a fairly new location and I would expect for it to be way better than this. I will have to start back driving out to the Fayetteville location. There service is so much more consistent and better. Highly disappointed! read more

Chipotle Mexican Grill - Veggie Bowl that was supposed to be chicken. - Fast Food Near Me - Fairburn, Georgia

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This is by far the worse Chipotle I have ever been to. The service is slow and unfriendly, not to mention EVERY time I have visited they are out of something (at all hours of the day). I am new to the area and I have tried to give them chances because I am not used to Chipotle having bad service EVER, but this location has bad service ALWAYS. I am not one to leave bad reviews but I do not recommend wasting your time here. read more

This chipotle is HORRIBLE. DO NOT go here. The cashier has the rudest attitude. The other guy making the food is very slow and doesn't comprehend well. I walk in thinking everything is fine , but to my surprise they DON'T HAVE SOUR CREAM. And they don't tell you , that is ridiculous. I REPEAT DON'T GO HERE. read more

Horrible service, they are extremely rude and barely give you any food. They should be shut down

This is by far the WORST Chipotle that I have ever encountered. I came once and there was no lettuce, sour cream, and the manner in which they prepare the food is literally subpar to any location I have ever been to. The food is not good, the portions aren't consistent, if you go there pass 7:00 pm, despite the closing time is 10:00pm, be prepared to not be able to get all of the regular options that you would normally be privy to. So, I figured I would try once more and they proved that subpar is just what they do. I wanted a salad, couldn't get that because the lettuce was drenched in water. So I got a bowl. That was awful too. There were no grilled onions and peppers, no sour cream, wet lettuce, and very small portions. When I got to my home to attempt to eat it, yo my surprise the black beans were crunchy. Don't waste your money at this place. Like subpar is actually a step up. This place is absolutely horrid. Whomever is the owner operator, it might be a great idea to visit some additional Chipotle's to see exactly what the standard is for the brand. You all got it ALL WRONG! And the one star was being generous. A absolute waste of money during a time when inflation is real. read more

Chipotle Mexican Grill - Horrific bowl from Senior Chipotle - Fast Food Near Me - Fairburn, Georgia

Waited over an hour to pick up a delivery from a mobile order. Extremely slow, lacks leadership and training.

The service is poor, the management is atrocious. Have issues with orders and no manager available to air your problems. Picked an online order tonight and meal tasted like they threw a whole bottle of line juice in the meal. Had to throw away the food. I recommend no one to eat at the establishment at 8045 Senoia Rd, Fairburn Georgia 30213 read more

For this to be a new restaurant, I was hoping that the service and food would be top notch, but I was wrong. The customer service was terrible. I asked for hot sauce, and was told it was next to the napkin station. When I walked to the napkin station there was no hot sauce. When I went to speak to the host, she ignored me and act like she was so busy, so I left. The chips are stale, the expensive guacamole taste like water, and the rice has taste I can't really explain. It sucks when you crave something, and it doesn't taste like you know it should. read more

Very rude staff! I paid online because they had a note on the door saying "lobby closed, online orders only!" Ordered food and paid ... got to the window and found out they didn't have the chips that I paid for. I was told that if I wanted a refund I would have to call Customer service. They couldn't give me a refund. Then the lady making the guacamole had the nerve to have an attitude and make sly remarks. Horrible experience! read more

I have been eating at chipotle since I was a very young girl. I have gotten used to the flavors and had it a million times probably once per week. I am from sandy springs but recently moved down here and was excited to see a chipotle being opened because it is my favorite fast casual restaurant. The food here is very inconsistent, often seasoned incorrectly. It's obvious to someone who has been eating chipotle for so so long. The cooks must not be sticking to the standards because the food is good sometimes but most of the time doesn't even taste like chipotle which is so disappointing after you've just spent $20 on a meal. This is the worst chipotle I have ever been to and I've been to countless chipotles. Never have I had the food be so bad. I can't believe they are still running it this horribly. read more

They never want to take orders. Will gaslight you that there are too many orders coming in when no one is at the store. The few times I'm able to order, they are so slow. The ingredients look old, especially the guacamole. read more

I ate at this restaurant today, and it was terrible. Food was completely cold, not even lukewarm. The place was dirty filthy never to return again, and I highly suggest nobody else does. read more

I love chipotle but unfortunately this location is not the best at all. They never have everything, so you always have to mentally prepare yourself for it. They open at 10:45am, I arrived at 12pm and the woman said they were out of meat and veggies for the rest of the day. Another day I went to this location and the register was down so they closed the store. It's always something with this place. I've given up on it. read more

Service was okay but the quality of the food is terrible. The food was bland and had no flavor. I'm not sure how you even manage that with Mexican style food but this location has managed to so. I will not return to this location. read more