Tip: if you are a frequent visitor of chipotle, download the app to get points for free stuff like guacamole. Food seems to be similar to other locations. ItMs is usually not busy. When I order on the app, I always have to ask the cashier as they keep the food in the back instead of out on the shelf. read more

Chipotle Mexican Grill - Menu (November 2026) - Mexican Near Me - Federal Way, Washington

Came in late (10pm) on a Saturday night. When we got to the front of the line, they announced that they only had certain things left. I thought that was rather strange since they still had an hour until closing. Anyway, I enjoyed a barbacoa burrito with all the fix'ins. It was really tasty. The restaurant was clean and parking was ample. read more

So I arrived here today and the door was closed and had a sign on it and said late opening and they said they'd be open in 20 to 30 minutes. It's now been 45 minutes and they're letting some people in for online orders but refusing to let anybody else in the store and won't answer the door and it's getting really frustrating. It's kind of ridiculous that they'll selectively serve people and exclude people that just wanna get an order to go Corporate management needs to know what's going on read more

Chipotle Mexican Grill - Somebody needs to let corporate know that these people aren't doing their job - Mexican Near Me - Federal Way, Washington

Pretty consistent service and good at this location. Always prompt when we order. Parking lot is a little difficult to maneuver but not impossible. Would def come back again. read more

I ordered a chicken bowl online for a designated time. I showed up a few minutes early and it wasn't ready which was surprising, but not that big of a deal. I was told they were working on it. The cashier checked a few times over an 8 minute period. I finally asked what was taking so long since I could have gotten through the line faster than my order was taking. I was told that the back room was out of brown rice....they had it in the front, but I guess that was a separate operation. I could probably have lived with that, but when I opened the meal, there was hardly any rice, beans or chicken....and the meal was cold (I ate in the restaurant). This was not my first online order, but I will not be ordering at this location again. read more

Greatest service of all time, I accidentally ordered my bowl at southcenter (my mistake) and I asked this Federalway one if they could do anything about it and they remade my bowl here and didn't charge md again! they go beyond for their service and its extremely nice inside and calm ykyk and I know the food is good because I already smell it thru the paper bag read more

Chipotle Mexican Grill - Mexican Near Me - Federal Way, Washington

We can normally count on Chipotle for consistency, but what happened today! Everything was much spicier than ever before. New Chef?

I put in an online order for a 11am pick up. Showed up at 10:55 and the doors were locked. Someone finally came to the door to tell me they were opening late today and wouldn't be open until 11:30. But I needed to be to work by 11:30 and I already paid and told them so. So they got me my order but seamed annoyed about it. If your hours are to open at 10:45, be open at 10:45. This wasn't a once in a while issue. This is becoming the normal. Ether get to work on time or change your hours and when the soonest pick up time for online hours are available. The food is good. Glass bottle coke was cold. read more

Food was good; love chipotle but my issue is that there is a tall guy who is always rude, doesn't communicate and rushing. He didn't even give me a chance to say i wanted chicken before sliding my bowl down to the next section. Puts the tiniest portion like half a scoop barely anything and I am paying $24 for both bowls that are empty it's not worth it.. this happened already 3 times we came and it was the same employee. Acting like the food is coming out of his pay check. Do better. It's not hard to show a little kindness. read more

Chipotle Mexican Grill - Chipotle bowl - Mexican Near Me - Federal Way, Washington

High protein salad with less than a handful of lettuce... barely any rice and beans on it as well read more

Chipotle Mexican Grill - High protein salad with less than a handful of lettuce... barely any rice and beans on it as well - Mexican Near Me - Federal Way, Washington

Every time I go to a Chipotle they are out of something!!! This time lettuce!! Last time guacamole and the time before that chips! I'm sorry but it's really frustrating! read more

Whoever was working during the 7pm hour, i came in about 6:45-50 and the workers there i encountered were amazing! I have a gluten allergy and are very sensitive with cross contamination and they were so cautious and happy to accommodate! I felt so comfortable and excited/secure to eat my food. Absolutely phenomenal experience. I wish this was my normal chipotle i go too. :)) read more

this is beyond disrespectful. i ordered through doordash and was hoping that i would get some decent portions, but then it was the opposite. this bowl under qualifies even as a food bowl. there is no rice in this bowl at all there should be no reason why I paid over $20 for my food and there's no rice besides a small clump. since when was there a shortage of rice? whoever made this needs to be fired. this is highly upsetting and i do not plan on coming back unless there is major improvements. read more

Chipotle Mexican Grill - terrible service chicken bowl - Mexican Near Me - Federal Way, Washington

This review is for the Federal Way location. I have ordered from and/or visited this location 6-7 times now. Every time it's different, but equally disappointing. The employees are "ok", not unfriendly, but not really making an effort to BE friendly, either. The food is very inconsistent. I typically order the barbacoa beef burrito. It is almost always short on meat, cheese, and fajita veggies. Over-emphasis on rice. The burritos are also MUCH smaller than they used to be. Reminds me of recent Subway offerings. Skimping on the key ingredients. Chipotle needs some improvement for sure. read more

Behold, my $12 burrito. I was blessed by this little guy upon arriving home after I picked up my mobile order. Needless to say, I was overwhelmed with the opposite of joy. 2 stars because it tasted ok read more

Chipotle Mexican Grill - My $12 burrito - Mexican Near Me - Federal Way, Washington

Be careful not to order from this store via the app for delivery. I had missing items and the Chipotle Chatbot "Pepper" is clearly programmed to give customers the runaround until the customer gives up on resolving the issue. read more

Chipotle Mexican Grill - The 5th time the chatbot refused to assist with the issue. - Mexican Near Me - Federal Way, Washington

My worst experience and worst meal at any Chipotle just happened here. Walked in and was greeted with a giant sign that said "unlock free guac". Scanned the QR, signed up, and was emailed a link. Then I proceeded to place my order with the free quac. At checkout, I told her I signed up for the free guac. The cashier Lourdes told me to scan the code. I check the signup email, there's a link for the free guac, clicked it and the link isn't working. She's giving me an attitude like I'm trying to score some free guac. Well yes, I am trying to get free guac, because your company advertised it. She then proceeds to tell the line worker to remove the guac. He scoops the guac as we as some other toppings. I asked for a little more pico. He scooped some pico and a ton of liquid and poured it all over my bowl. Now I have steak soup rather than a steak bowl. read more

they gave me a fork with my burrito, like do i look like someone who eats a burrito with a fork?? 0/10 and my burrito was the size of my hand. (burrito was good though ) read more

Always fresh and good service! I highly recommend it if you like a variety Burrito Bowl

Fat bitch Lordes wanted to charge me for guac on the side for my cheese only quesadilla, after informing her it's always been free she just kept repeating "extra extra"!! The sides for quesadillas were given in the little sauce cups for the SAME PRICE!! The workers here are rude and incompetent, place is always dirty and there's rats!! read more

I just paid $17 for a meal I can barely eat. Where should I start, cilantro lime rice too much lime, Asada meat thick and dry, guacamole too much lime and they charge $2.80 for it. Negative stars should be given but can't. Will not go back, I miss Qdoba in Federal Way. read more

I know some don't like Chipotle but I do. I like that the steak is grass fed and the rice is not fried rice.

Food is always great, but they give the stingiest scoops of protein. The guy literally rushed it pass and I didn't get nearly a full scoop of carne asada. The staff isn't very friend and make it uncomfortable because it is obvious they don't want to be there. read more

I would give them 5 stars but it's irritating that you have to order a quesadilla through the app because they have no way of ringing it up front. They used to make a quesadilla on the tortilla warmer but now they use something else and fold the quesadilla up so most of it isn't even touched by cheese ;( otherwise the service was great everyone was really nice and quick to help. read more

I'm sad that this Chipotle is such a disappointment. We've lived in Federal Way for 7 years, and every now-and-then, we'd stop by to see if there's any improvements made. Sadly, it still isn't the case. Usually, my husband and I would get two different meats to share: chicken and steak. One of the two meats would often "taste funny" or have a strange texture. It seems to be random on which one it would be, and that's why we'll get two. Most recently, I've been using a mobile ordering app. The consistent issue when I order a salad is: my chipotle honey vinaigrette would be missing. Like, 5 out of 5 times, a 100% ratio of inaccuracy. Each carrier has explained to me the process: the restaurant would hand the carrier my order, or leave it on the counter for pick up. I get that my carrier should've checked the order, but why can't Chipotle just be accurate with my order in the first place? It's a salad. It comes with dressing. I love the Chipotle brand as a whole, but this specific location simply a disappointment. Quality control definitely needs improvement. read more

Chipotle Mexican Grill - Steak salad. The meat had a funny texture and they forgot my dressing. - Mexican Near Me - Federal Way, Washington

Skimpy bowls when you order online, not worth it worst bowl of my life. I should've just made this at home 100%

I LOVE CHIPOTLE, i eat chipotle all the time but this location I do not know what is in the food. I was sick for 2 days after eating here. My mother and my brother had gotten severe diarrhea from eating the food. Thinking it would be different and maybe we had gotten sick from something else, my brother ate at this location again and had severe diarrhea. In the past I have never had stomach issues with chipotle. Ill never eat at this location again. read more

CANT WRAP A BURRITO TO SAVE A LIFE!! Every. single. time. It's basically a taco. Folded in half. Tin foil is the only thing holding it together. Guac is slathered on the OUTSIDE of the tortilla read more

Chipotle Mexican Grill - Mexican Near Me - Federal Way, Washington

See all

Hands down the WORST chipotle location I have ever been to. I went to pick up my mobile order and stood next to the empty pick up shelves for 15 minutes without a single employee asking me if I needed help. Finally another customer told me I needed to ask them for my order because they don't put them out anymore. If this is how you're doing things why wouldn't you put a sign out by the pick up area letting people know? And if you saw someone clearly waiting for their order why wouldn't you ask them?! When I finally got my food home it was so poorly assembled and the vegetable prep was laughable (giant pieces of onion and and undercooked fajita veggies). I will NEVER order from this location again. read more

The service was good. The employees were professional, however, the place was dirty. The covered glass was filthy with finger prints all over it, the serving counter was dirty with food stains on the containers, the counter had rice, beans that was spilled and servers put down foil over spilled food to fill orders. It's only my 3rd time coming in, but it was visibly dirty. Finally, I believe it was the manager came over to half wipe up the serving station and wiped spilled beans and rice BACK INTO a container of rice while "cleaning." How unsanitary. read more

Been here a couple times. Each time, same BS. Staff is rude AF. Most cant speak English! Food decent but they run out of stuff too often. Because of the rude staff, the non English speaking workers, and yes, this includes cashier!! I'm out. Fu. read more

This was my first time at Chipotle. I know I know, you're like....."hold da eff up! What did you just say?!? Hold....da eff...up" But no, I'm serious. I've never been to Chipotle. I usually go to Qdoba which is very similar. Anyway, this was a very pleasant experience. Everyone in this place looks happy even if they are not. It's a very simple assembly line type operation where they add the items you ask for as you move down the line. All the ingredients were very fresh looking and hot. Now for the taste. Every thing tasted as fresh as it looked. It had just the right amount of spice. I'm glad you can get whatever you like as a vegetarian. I got white rice with cilantro, pico di gallo, corn, black beans, onion/peppers mix, cheese, lettuce, and a huge scoop of guac. The guac was very fresh and tasty, very good. And I like to mix all my ingredients together and just slam it. Trying to get a little of everything in every little bit. Anyway, it was very good. The soda was good too. Really fizzy. Price is good too. Less than $10 for just a vegetarian bowl and a drink. Still like my Qdoba though....they've got an option for nachos there at least. Side note: The meat looks the the size and grade of wet dog food though. Just sayin read more

Chipotle Mexican Grill - Vegetarian bowl : white rice, black beans, seasoned onions/peppers, poco di gallo, cheese, lettuce, a big spoonful of guacomole. - Mexican Near Me - Federal Way, Washington

See all

I'm almost certain the workers name is Brian who was rushing our orders when no one was behind us. A family of four walked it once we were in the middle of ordering and Brian just threw stuff in the bowls and was pre-scooping before we said what was next. They ended up throwing chicken on my bowl when I said steak because they were pre grabbing spoon handles. It was chaotic for almost no reason. There were about six people in line once we got to the register and they weren't waiting for more than 45 seconds at that point. Brian just rushed everything and it was the saddest looking bowl I've ever received. It was distracting and unreasonable to move that fast before customers could even get words out. If their name isn't Brian then it's whoever is working the line right now 6/4/23 @1pm :( I am a patient person from working fast food and I usually give the benefit of the doubt but that was a horrible experience. The place was fairly clean but they were out two soda options on the fill machine so that's why I put two stars overall. read more

This location is poorly run ! The food is good but they are always out of various things . I went in for dinner and they were out of mild salsa, guacamole, chips , ice cream, Coke , and sprite ! This happens all the time and is ridiculous! read more

Low energy, poor custumer service... Employee don't care just want the line going. Will avoid this location.

Ordered chipotle online twice. My husband and I have no complaints in regards to our food.. but twice in a row have they fucked over my toddler. Their black and pinto beans are SPICY. Like way too spicy for a child to consume. And I ordered a guac quesadilla (guac on side), the quesadilla wasn't cooked, missing the guac and her beans are literally HOT in spice. Tried to give them the benefit of the doubt the first time but I can't excuse this mess. Who puts spicy beans in a kids meal? Or doesn't cook their food? Disgusting. Won't have my business for a very long time. read more

Chipotle Mexican Grill - Kids quesadilla.... - Mexican Near Me - Federal Way, Washington

Im a huge Chipotle fan but wont be back to this location. I wanted a salad and they were out of lettuce. The sign said "no lettuce today" and im not sure how that happens!! read more

So frustrating! My daughter saw an ad that there's a buy one get one deal today for National burrito day. I placed an order in the afternoon to be picked up 3 hours later. I immediately noticed I was charged twice as much as I should have been. I called, I chatted, I did the contact is on the website and could not change or cancel that order. Even though it's three hours ahead of time. So much for a deal. I have spent 45 minutes trying to get this figured out with absolutely no help from this place. read more

I love Chipotle, but this location is an absolute dumpster fire. Every single time we have come here (at least 10 times in the last year or two) they are always out of some key ingredient. I'm talking hours before closing time, and it's not just that they are currently making more, they say they are totally out for the day. We went tonight two hours before close and they were out of salsa, guac, and corn. Like, how do you never have the things you need to make it through one day? I have never been to one location that is consistently SO BAD. Would not ever come back to this one if my life depended on it. Management please step it up, every experience I've had here has been beyond disappointing, with poor customer service to top it off. read more

Chipotle in fed way has been consistently going downhill, but this time there was mold on an orange. Mold. For my child. Nope. Do better.