First time at this location. I wanted to try the impossible burger. It was good. Service at the drive thru was great no complaints. The value of the meal medium orange beverage, fries and impossible burger no tomato. Tasty. The fries was extremely hot and fresh. Good . The burger was not as hot as the fries . It was ok. I had high expectations lol. I would purchase this again. I recommend this location. read more

Burger King - Drive thru - Fast Food Near Me - Federal Way, Washington

This Burger King is well kept it is clean and the food was good. Customer service was good. There is a nice size parking lot to park your car in. Right now at Burger King has coupons in most people's mailboxes so look out for those. I think this Burger King is a good restaurant to go to and I hope you have fun going there. Thank you for having smiling employees that act like they like to work. read more

See all

My family and I frequent this location quite often as this is the closest location to us and we usually use the coupon for the family pack. I haven't visited this location in a while due to being busy with life and trying to eat better. However, I saw that they were doing a SpongeBob collab so I had to stop by. They had a digital exclusive deal to get most of the SpongeBob items but the drink so I got that separately. I forgot that you have to order the specific meal to get the themed box so I didn't get that unfortunately. The Whopper was just a Whopper which is such a shame because a secret sauce would have been cool but I know their Wendy's collab had that. Now the rest of the special collaborations are way better as we really enjoyed the tots, slushie and pie was great. The staff here are always friendly and professional, even on the debut day of the SpongeBob collab where they were definitely the busiest that I've seen them in years. Our food was made to order quickly and everything was crafted carefully. I also didn't get an option to change my sauce for a side order of onions on the app but I truly appreciated the staff asking which sauce I wanted. The spaces that weren't touched by customers were clean which is great and it was a busy day, so I'm sure staff couldn't really take time to clean while they were busy during dine-in, drive-thru and delivery/app orders. A great Burger King for those who want Burger King. read more

See all

I had a great experience at Burger King. The food was fresh, hot, and tasted great. The burgers were made well, the fries were crispy, and everything was served quickly. What really stood out was how friendly and welcoming the staff were--they were polite, efficient, and made the visit enjoyable. The restaurant was also very clean. The dining area, tables, and restrooms were well maintained, which made the whole experience even better. Overall, great food, excellent customer service, and a clean environment. I would definitely come back and recommend this Burger King to others. read more

Employees don't seem to care about customized orders... even if your allergic to something.... they will make the order however they feel like making it... ruined meals are what you're gonna get if you come here with customized orders... oh and staff aren't friendly either. All they want is for you to get out of the DT as fast as possible... even if they missed a few of your orders.... read more

One of my favorite fast food chains. I love Burger King and the deals they offer. 2 Whoppers, 2 Fries and 2 drinks is well worth it. Home of the Whopper nah mean. Great customer service along with prompt service. No hassle. Shout to the crew for their hard work. Very much appreciated. read more

Burger King - 2 Whoppers, 2 Fries and a Root Beer - Fast Food Near Me - Federal Way, Washington

See all

The service is fine. They're very motivated. I can tell they want to do a good job and they do for the most part, so I think it's great.

We go here every once in awhile for a quick sit down meal. Today we have a full day planned and got to Burger King too early for the dining room. That was ok since it was only 15 minutes. At about 8:03 we were still waiting at the door so I called. The worker came to the door, opened it without saying anything.. We got in line and still no acknowledgment until I said hi and that they must be short staffed. She acknowleged that and went back to helping people going through the drive through. After helping one and starting on another she told us "one more". In my opinion Burger King is not giving their staff enough support and training to handle situations like this gracefully. It's not really the fault of the worker, but of the organization. After hearing that we weren't going to be assisted, even to have our order taken until the drive through person was complete (since they were there first), we decided to leave and go somewhere else. I hardly ever write reviews but felt that this needed to be said. Again, we are normally very happy with this branch but not today. read more

I came by at 7:23am for breakfast. The drive thru was closed and the front door was locked. The sign read that this location opened at 6am. Both their website and Apple Maps said the same thing. I work in the early morning all the time. I'm just gonna go across the street to McDonald's instead because of service like this. read more

The team on 8/29 at 1pm did such an amazing job at treating customers well and getting food out super fast. I was amazed by how great all of the workers were working! Ohh and the food was fresh! Would def come again :) read more

Oh man, this Burger King in Federal Way is kind of in a nightmare location. The streets that run along the entry ways to the stores/restaurants in the same spot are carpool lanes only and no signs along the road indicate it is lawful to cross the carpool lane to enter. Is it actually breaking the law to use the lane just to turn in here, I do not know, but unsettling either way. After pulling in on Wednesday 23 November 2022, a number of cars pulled in right after me from both entry ways. Because the drive-thru was a little backed up already and maneuvering in the parking lot is hard because it is small and there is no signage for where drive-thru overflow should line-up, I decided to park my car and walk up to the store front and place my order. There was no sign on the door saying the main area was closed to placing orders, so I tried the door. Locked. Turns out this part of King County had different COVID-19 pandemic protocol procedures than north King County and the store front was closed, just the drive-thru was open. Returning to my car, more cars had gotten in line, by that point there were two merging lines for the drive-thru, and I was frustrated enough that I decided to just skip it altogether. read more

This place is awful. Customer service is shit the staff have no idea what they're doing. And when I got home to open my burger I see bites taking out of the burger read more

Burger King - Fast Food Near Me - Federal Way, Washington

The only reason for 2 stars is the fries were nice and hot. We ordered the Whopper Jr meals and the bun was so dry it was cracking. My friend took hers back to the counter. They asked if she wanted another one. She said NO!!! read more

Burger King - Dry Whopper Jr. - Fast Food Near Me - Federal Way, Washington

See all

I got the iced tea here and while drinking it, sucked whatever this nasty thing is into my mouth. It appears to be moldy plastic wrap. read more

Burger King - Something gross - Fast Food Near Me - Federal Way, Washington

See all

What happened to burger King? I ordered a whopper Jr. And the burger size was 2.5 inches! A slider size bun, 1 pickle, a piece of lettuce. The bun fell apart on the first bite, dry. I used to love these burgers. So disappointed in the quality. I don't think it's a location issue. McDonald's just surpassed burger King in burger quality. Or better yet? Go to Dicks. ​ read more

I don't know what goes on at this place after 5pm. The customer service and amount of time they have u sitting in the drive thru is ridiculous. It's clearly the lack of management. Last week I was the only one sitting in the drive-through. After 15 minutes of waiting I decided to get out. I've given this Burger King many chances because it's close by and every time it's the same experience. Every single time. Burger King you are multi million dollar company step your game up and get a manager in there that's going to run that restaurant in a professional manner. Do not go to this Burger King. read more

The food is decent, service I found was ok, fairly friendly. The problem is speed of service. I've probably gone to this Burger King 100 times in the last 6 months, almost every single time it takes 5-20 minutes depending on the time of day. The neighboring McDonalds drive-thru service is super fast with my wait at most 10 minutes on the busiest times. This Burger King is just super slow and if you go on a busy time like lunch hour prepare to wait possibly 20 minutes. read more

Food is always delicious and hot . The mozzarella fries are amazing !!! Every time we order we get our food fast hot and nothing was messing . read more

This place isn't customer oriented.. Not sure why the drive thru line moves slower than a snails pace. I just left from there. I sat 20 minutes , the line never moved.. The car in front of me had the bright idea to go park and go inside.. Probably didnt know its the same as the drive-thru.. I left as usual.. i always hope they've gotten their stuff together, but they dont.. Someone from corporate needs come show these folks how its done! Covids over, there's no excuse for how they're doing things at this BK. When I go to BK on 38th St, Tacoma. Its never like that!.. I went to Del Taco, got their burger meal, it was all of 10-15 mintues start to finish, with them having a line! Got got a good burger and kick ass service! read more

Drive thru employee is rude and unprofessional giving attitude 12/22/23 at 1025pm. Who ever this employee is needs to be retrained on customer service, he is stating they have over 1,000 drinks to choose from stating he can't assure all... his attitude towards other is really unprofessional I asked for his supervisor and he stated on his own words; "to call customer service because he won't give me shit". I don't think that's the way to treat someone. read more

I'm disappointed with this location. I tried to use the BK app to redeem a $7 whopper meal for two and the cashier says they're no longer accepting coupons from the app at ALL stores in Washington State, and that they accept only mailed out coupons to your home address. My fries were cold, my sprite was less than satisfactory, and the burger lacked that BK taste I've come to love and know. read more

Waited 25min From the intercom ordering to infinity. I gave up along with 2 other cars in the drive thru. Not wasting any more time for their mediocre food any more read more

5 stars for teasha and 0 stars for Burger King Who would not let us do a survey based on her service. We do not know teasha but! We're given exceptional service at 12:50am, 10 minutes before closing. We expected the worse but were pleasantly surprised by such a wonderful human handing us our Burger King promptly and awesomely. I hope someone reads this and considers your stupid survey system that somehow times out at certain times. Teasha rocks! read more

Burger King - Fast Food Near Me - Federal Way, Washington

I've been vegetarian for half my life. I ordered an impossible whopper. (Aka no meat patty) I was about to bite into my hamburger when I noticed the patty looked like real meat and not what I ordered. I had my meat eating husband bite it just to confirm and sure enough it was a beef patty. Absolutely disgusting that a restaurant would do this. Did they think I wasn't going to notice?! They even had the impossible stickers all over it so I'm pretty certain it wasn't a mistake. read more

Burger King - Fast Food Near Me - Federal Way, Washington

For the life of me I don't understand why your lobby is still closed to the public. Maybe you will close soon because of lack of business operating with full crew but only service in the drive thru. Big truçks like to eat Burger King too. From your local tow operator Mr. Flatbed read more

I waited like 15 minutes in line for a whopper Jr. I looked around a bit until it was my turn. When I got my food, they gave me a hamburger with only ketchup and mayo. I do not like those condiments. The worker there told me "that's what you ordered stop complaining" and I had to pay full price. They didn't allow refunds either! read more

Wow. Just wow. Supposed to be open until midnight according to your doors and 11:00pm here on Yelp. I get there and your lights are on and "drive thru open" light is shining bright. Pull up and the drive-thru is blocked off. So I pull into the lot thinking maybe I can go inside. NOPE. SORRY! Doors are locked and three or four people are inside cleaning. Should have driven to Kent...although I'm sure it wouldn't have been any better of an experience. read more

With what's going on right now in the world you would think that people would be more cautious and follow health and safety rules. This Burger King is not and if I get sick I can guarantee you that there will be a lawsuit. I ordered a small fry, and jalapeño bites. The fries were good. Jalapeño bites were okay. The issue is that upon eating the 3rd jalapeño Vite I felt something in my mouth. I thought it was my hair but when I pulled it out it was a very light hair strand and a long one. Meaning someone wasn't wearing hair nets in a fast food restaurant where it is required. I had someone else's hair in my mouth during a health scare that is world wide. Burger King needs to shut down and go through proper health and safety protocols because that is something that just shouldn't have happened at all. I will be monitoring myself for the next 10 days. read more

Shorted us a whole order ! Took two people to take the order still got it wrong. Won't answer the phone!

One of these yuck mouth employees took a bite out of my food! I know so because when I reached in my bag I pulled out a half eaten spicy chicken nugget and the teeth mark bite does not match mine when I take a bite! Oh and they didn't give me a receipt. You are a very nasty and unprofessional establishment. read more

THE S L O W E S T location in Seattle. Four cars ahead and it took 40 mins. WHY?! (It is not the first time) read more

Today 7/7/2022 at 6:40pm I went to drive through to order burger for my wife and myself. The lady taking order is not nice at all. Don't even say hi or greeting the customer don't event bother say thank you. The manager should provide better training to their employees to treat their customer better. I am not going back If they keep mistreat their customer. read more

I got a cold chicken sandwich but the Manager Donna was happy to work with me, went out of her way to replace it and make things right.

I really liked the new Candied Bacon Whopper! Staff was Friendly! This restaurant is really quiet for dine and super clean!

Best place federal way! The line is long for reason... great food! And service. Impossible Burger read more

if you want to wait in line for 30 minutes for your "fast food" !!!!!sometimes you might even wait 40 min! terrible service.

A lot of these people are pretty crazy, I mean yeah it's Burger King so don't except super quick service, they don't pay enough to make people run to get you food. Breakfast is really good, they'll get you in and out for a very reasonable price. Don't be mean to the older lady there in the morning or I'll ambush you with my switch on your way out of there. read more

If you decide to actually order delivery from the horrible company, do so thru a 3rd party delivery service. Using their app will just get you an incorrect order (in our case an order from McDonald's) and all they will offer in response is a $10 coupon for our next order ($30+ less than what we paid). We will never order from or eat Burger King ever again. read more

10:30pm Sunday June 13th. Staff should be fired turned at least 5 people away saying they were out of burgers! Out of whoppers out of everything! At Burger King? You guys are out of burgers? How does that even happen. I'm blown away right now I've never seen that before: what were these people being paid to do exactly. read more

Today I ordered the Vegan burger everyone is raving about. In the ordering process I requested a lettuce wrap, no cheese or mayonnaise. The order taker offered ketchup to which I agreed. Then rolled forward through the drive thru and go to the pick up, where a cheerful young woman greeted me. This lady told me they don't actually have a wrap, that next time just request no bun and extra lettuce and that is how you get the wrap. What I actually got was a plastic salad container with a handful of shredded lettuce, 3 pickles, a slice of tomato and a vegan patty. What? No fork or utensil and no ketchup. Will not be returning here again. read more