Worst Chipotle I have ever been to. The inside actually smells like poop. Not a joke. Unbelievable how lethargic the staff is. The entire place is crusty and gross. Threw my entire bowl in the trash. Terrible. Zero Stars. read more

I'm sorry what??? The only difference between the two burritos in the photo is that the one on the left has guacamole. When we asked what was up with it they rudely told us it was because of what was put in the burrito. They are habitually rude whenever we go there. read more

Chipotle Mexican Grill - Fast Food Near Me - Forest Hill, Maryland

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they gave me alot of food made my tummy full root beer could have been better it was a 8.7627492/10 overall experience 9.301038482/10 read more

Chipotle Mexican Grill - this is alex john obryan he is a gooner - Fast Food Near Me - Forest Hill, Maryland

if I could give zero stars I would. absolute clown show. Heavily mismanaged. why sell people food if you don't have it and can't make it.

The Chipotle in Forest Hill has good food but it makes you question their cleanliness in the kitchen since the restaurant is always a mess! The tables are dirty. The restroom is gross and looks like it's never cleaned and the hand sanitizer is always empty. It's a wreck! read more

Chipotle's food is great. No doubt about it. However, corporate has effectively rendered online/mobile orders irrelevant by instructing their employees to give smaller portions for each item than otherwise would happen in person. That means you'll want to order exclusively in store to provide your own directions. Unfortunate that we are moving away from tech that would otherwise lower Chipotle's overhead. read more

They literally NEVER get our order right. Something is always missing or wrong, we've gotten other peoples bowls instead of our own, no chips or dips, cold or inedible food etc. Whenever we order DoorDash we literally PRAY that it'll come from the other location, and the few times we've ordered pickup or tried to stop in they've been closed. This chipotle needs to be closed read more

asked for one scoop of steak dumped half the scoop out and tried to charge me for double and did the same for another bowl. workers were rude and took their sweet time. Disappointed never had an experience this bad at chipotle before, especially this location get it together chipotle read more

Food is a joke here, not sure how the men are washing their hands after using the bathroom because the sink is not working. Shit literal feces all over the place. And it's not even 3 hours after they opened. The tables are filthy, and to top it off they're out of chicken. This chipotle needs to get itself together, not sure if it's the team working today, but I've been here multiple times and this is by far the worst chipotle experience I have ever had. read more

The food was great. It's always good, but this time it was very good. We got in at the right time for the freshest meats as well as great seats to. I noticed the date it opened and the date it got its bad reviews too; that was a new place and a new set of servers! They weren't exactly knowing what to do yet I would say. read more

poor service, no fresh ingredients. under staffed. dricebthe extra 20 mins and go to the chipotle in fallston.

Awful experience. Waited over an hour for food with about 10 other people who ordered online. Then didn't even get all my food and told to take care of the refund on my own on the app. When I repeatedly asked for help from the manager, Zion, he belittled me and kept asking me if I was going to be "nice" to him before he would help me. Clearly I refused to answer him and walked out. Filed a complaint with the company and leaving a horrible review. Would give zero stars if the option was available. read more

Don't waste your time coming here. I've been coming for years and it's never good. The bel air festival location is 10x better. Cleaner, more prepared, bigger portions, and much better employees. This rock spring location always has the rudest workers, the tables are never clean, the trash is always full, the custom drinks and utensils are always empty, and the portions are terrible!!! Every time!!! Why is this location even open anymore?? read more

this was my first time at this location I was passing through the area and stopped in I originally placed my order online and when I arrived the cashier told me one sec their were two separate individuals (caucasian) who arrived after me and she proceeded to make their order and give them to me before me. Also (keep in mind it wasn't busy) their were several customers who came in and got line (Caucasian) who got waited on and checked out while I was still waiting for my order to be made. when I looked back at what time I had placed my order it had already been 37 minutes. After, their was no one waiting the associate asks me again what was my name giving it to her after I realize she went to the computer to pull more online orders and realize that my order wasn't being made because I got a Quesadilla not a bowl thats when I just came to the front to ask for my order to be canceled and a refund this is when her and her associate looked at me like I said something wrong they never even said anything it was a guy on the side who asked me what my name was and my order was sitting on the side of the counter. the associate made me order and didn't say anything. The quesadilla was thrown together wasn't even folded correctly and chicken was burnt. I don't want to make this a race issue because I never experienced this from another minority but I do feel like that had to do with it I am disappointed and just wanted to received good customer service like everyone else. read more

Worst chipotle experience. After my wife ordered a salad, she was then told at the register that they were out of salad dressing, she asked for guacamole in place of the salad dressing, he told us we had to pay for the guacamole. The dude working gave no phucks. Definitely check out the Fallston chipotle, they actually have their shit together over there. read more

If I could give zero stars, I would -- Never gets the orders correct, tonight was the worst -- neither order was close to what was put in the online order and I have gotten to the point where I feel the people making them just can't read. It's unacceptable!!!! read more

This is the worst Chipotle experience I have... Ordered delivery services online. Amount of foods in the container is 2/3 less than those ordered in store. Shame on you Chipotle. Horrible Horrible Horrible!!! read more

Y'all. I don't care HOW bad of a day you've had, you do NOT throw forks at customers when they ask for some. They should've been in the bag in the first place. The customer service S U C K S. I don't care if it's 5 minutes to closing---- you TREAT YOUR CUSTOMERS WITH RESPECT. I don't know how you can forget to be a genuinely kind person, but these people need a lesson on proper etiquette. Giving it 1 star cuz the food slapped. But you lost one customer. No, 3 customers. You know exactly who you are, dude. xoxo have a great day :DD read more

Horrible. Will get your order wrong. Won't answer phone when you call to complain. Do NOT mobile order.

Online orders have never been right. Last night we walked in to order and they were out of lettuce and most of the toppings. They were also out of chips and had hours before they were scheduled to close. I ordered a bowl and the rice was completely undercooked and crunchy. read more

Always feel rushed going through line. Didn't have any of the organic drinks advertised. When asked about them, was told it would take too long to make. It was at 5:30 pm, pretty much the start of their busy time. read more

never had my order messed up more than at this location it's terrible at least the second time they have given my order to the wrong person and god knows how many times they've messed up my order truly terrible. showed no sympathy and were useless in the situation truly sad. never going back and will be telling everyone I know to go fallston location. read more

They never get my online order correct. I would say 10 out 10 orders are wrong and I have to go back through the line to correct. We will order guac and they make us pay for it but they are out and we do nothing get it. Then I have to call a number to get a refund on just the guac. They do not refund the whole meal. It is such a process read more

The last two times we have been here, they have completely messed up our orders. The first time, we tried to call them to let them know that they messed up our order and we got hung up on. The second time, we got someone else's order. I hope they fix this up so no one has to go through this. read more

Extremely slow. Did NOT leave happy. Their online app sucks and is extremely inaccurate. It said my food would be ready in 10 minutes...more like an hour. They didn't seem to care either. Literally a waste of time. Just do better.OH after the hour of waiting...my food was cold:) read more

This Chipotle is extremely disorganized and chaotic. Their employees seem frustrated and disgruntled, it's a shame my experience and lunch had to suffer as a result. I waited and waited for my online order and watched people that walked into the store get served before they made my order. There is a clear lack of leadership and direction in this Forest Hill location and I hope that they can fix their problem as this is a fairly new location and your customers expect more. read more

Wanted to give them 5 but they have never in my many times ordering from there, gotten my order correct. They need new employees or something. read more

Not the best Chipotle. It seemed like complete chaos behind the counter. My spouse ordered an extra ramekin of hot salsa and it got lost somewhere. The hot salsa came down the line about halfway. Never made it to our tray. My spouse also asked for cilantro-free rice. The young man behind the counter pulled out a tray of cilantro-free rice, then dishes up the rice on a spoon covered with cilantro. Defeats the purpose of having the cilantro-free rice option, eh? I had to ask for the fruit with my child's meal no fewer than 3 times. My chicken tasted weird.. almost like shrimp. None of the employees seemed to know what they were doing. I think this place needs some serious oversight. read more

Had a really poor experience at this Chipotle this evening. Brianna, one of the workers there, had a major attitude while my family and I were ordering. I was never asked what I wanted on my burrito bowl so when it got pushed down to the end without any toppings, I asked to go back and add some items and got a huge attitude. I asked for chicken on my son's quesadilla and got the biggest eye roll I've ever seen. It was my first time ordering a kids meal and was unsure of what I could and couldn't get and asked a few questions and was treated like I was an idiot. Also, guac was turning brown. Not sure what the deal is with this location and the staff but will probably stick with Qdoba. read more

We came in the first week it opened and they had just opened and were still scooping food from the cold refrigerated bins into the warming trays then served it to us without heating it up, or cooking it in some way to not taste like leftovers. And, to no ones surprise it tasted bland, cold, dry and tasteless. I couldn't attempt to eat cold, dry, clumpy rice no matter how much toppings are put on it. Not my version of southwest tex-mex food. I had to throw it out and left disappointed. read more

the quesadilla sucked. the white rice was good, but not the quesadilla. i do not love chipotle and chipotle is not my life.

Ordered online, for my son and myself. He got a regular burrito bowl. I ordered double meat. When we got home, we found that my son's bowl was stuffed, as is usual for other locations. Mine was barely half full- less meat than in my son's and with maybe 10 tiny strips of lettuce (being generous). Wasn't worth the cost and completely negates any benefit of online ordering. read more

Went here for the first time for me and some co-workers. I ordered offline, NONE of it was right. One order was missing the Guca, extra chicken, so im charged EXTRA for that. Mine DID not have the extra sour cream I wanted with light cheese. The chips and Salsa I got for another co-worker the chips were NASTY. I wouldn't recommend this place AT all. I will drive to the one in Abingdon. Waste of 38$ read more