I tried this place twice. The experience was meh. I had the chicken burrito with rice and other goodies. My only gripe is the burritos were never really hot. They were luke warm or just plain cool. Maybe it was the sauce or lettuce, but I don't like that hot/cold mix on a burrito. Otherwise, it was an ok experience. Expect a line when you enter. read more

Best food ever! Much healthier than Moes or Izzos. This is my go to food after the gym!

Unfriendly staff. I walked in and no one greeted me, and then I see the manager and a girl go in the back leaving this poor boy to work by himself with a very long line. And the food is never the same. One day it's amazing and the next it gives you food poisoning. I love Chipotle, but this location is such a disappointment. read more

The supermassive burritos are like small artillery. They deliver all the goodness of fresh cooked Mexican-STYLE food. Agree it's not quite the real-deal Mexican, but infinitely better than Izzo's, and I prefer it to Juan's Flying Burritos (although Juan's has excellent guac). They tend to run things on the spicy-hot side with the salsa's so be aware of that. Clean, open atmosphere and the stainless steel gives it an industrial warehouse feel but the eclectic, interesting music is always novel and surprising. Love the wall sculptures too! I'd call in your order or do the online ordering to avoid the serpentine line of standing and waiting unless you have friends with to chat with, because the several times I've gone it's always been a +10 min wait. read more

This is by far one of my favorite chains if I have to eat out. Their ingredients seem fresh and the only bad part about Chipotle is that it's always busy during lunch. read more

I don't often walk out of a restraint prior to eating, but when j do its for a good reason. In this case, I was standing in line to order waiting for the person in front of me to finish then I was next. Come to find out, she was just there chatting and then left. All good except the person taking food orders left to the back and literally didn't come back for 3-4 minutes. I waited, patiently, and she finally came back up. As she walked up to finally take me order a couple who was already eating when I came in stopped her to ask if she could "warm up" their food bc it was cold. I considered that a sign and just headed for the door. No one said a word, and the customer kind of gave me that "I know why you're leaving and I don't blame you look". Not sure if these are franchise or corporate owned but someone should know how bad this store is. I have never had a bad experience at Chipotle and this experience didn't even deserve 1 star. read more

okkkkk so i've gone back to chipotle after my last review several times. it has tremendously improved alot. meat portions are better and service is much better too. it's now one of my fav places! i now recommend this chipotle and commend them on their improvements so far. read more

Waited in line over 10 minutes, get to the front of the line only to be told they are out of sour cream and guacamole. Those are pretty important ingredients when you only make a handful of things. Their explanation was, "the truck broke down." Pretty sad. read more

worst Chipotle experience ever!! I am really surprised the way they handle things.. I was visiting from california and stop by this place to have some dinner and the service here is horrible.... NOTE [my review is only for service].. read more

Chipotle has the same model everywhere and I love this place. Just walk in and order how you want your burrito, taco, etc. It's basically an assembly line for tacos. read more

I've visited this Chipotle maybe three dozen times since it opened. It's fast, decently priced and tasty. And even though it can be a bit of a salt-lick, it has been a go-to favorite. Until now. I've always disliked the ordering process...I'm taller than average but it still feels like I have to stand on tiptoe and shout the order over their glass partition. Every. Single. Time. The place was definitely not designed by a super-genius, but whatever--it's all part of that awkward, reclaimed-urban-charm thing they're going for. Except that today the worker behind the counter couldn't seem to, well, enunciate. And when I finally asked her to repeat and speak louder please, she spoke the words as if I were cognitively disabled. Torrrrrtiiiiiilllllaaaaaaaa OR Burrr-iiiiii-tooo? Okay, I got it lady. Then I--gasp--committed the cardinal sin of asking for guacamole at the wrong point in the assembly line. She rolled her eyes (I'm not making this up) and snapped at me "You get the guac at the END." She was so nasty my kid literally started crying. Geez lady, sorry that I was the one person getting in the way of you and a good day. I know my request was weird, and totally not in line with the (lack of apparent) carefully-calibrated choreography y'all have going on, but seriously? I put my wallet away and headed to a place that didn't herd their customers along like cattle or treat them like dirt. read more

Good food. Yet, the staff looks like they are in high school so not very friendly.

Today i went to chipotle in elmwood and was pleasantly surprised by their customer service. I had placed an order online that was supposed to be ready around 2:15. Upon arriving around 2:20, my order had not yet been completed, which was not a problem for me as i saw how many people they had in line at their store. Without question, the manager took care of my order as an apology for the inconvenience. It seemed to me like it had been a hectic day for the whole staff and i highly appreciated their concern for customer service, even if i did have to wait for my order. With that being said, i usually do not have to wait for my order here and from previous experience, my order is always made with respect to my "special instructions", which alot of places ignore. Highly recommend elmwoods chipotle! read more

Honestly I love Chipotle and I was so excited when I found out they were opening one here in New Orleans and even better right across from my office! BUT... I am seriously reconsidering EVER returning. The food is good it's the service at this location!!! The sad part is as I have read through other reviews here, NOONE seems to be paying attention! It's sad because every other Chipotle I have visited across the United States is always well maintained and has a pleasant helpful staff. Everyone is entitled to a bad day but the staff in this place has a NEVER ending bad day. I work in Customer Service myself and if I treated my clients the way I have been treated on numerous occasions I would not have a job anymore! Looks like it will be Izzo's for me from now on... At least they have a friendly helpful staff! read more

One of my favorite places, always has been. Its a better choice than your typical fast food places. Location is out the way but glad a location is coming to veterans blvd read more

Listen, if everyone moved through their selections as fast as I do, there would be no lines. it's the customers that hold the line not the employees. It's not that complicated of a selection, I get it, we want it all and must deduce from there. I think the service, atmosphere, and the food is exceptional! Thanks. read more

This place was an absolute madhouse. The young woman who waited on me was trying her best to keep up but she was being yelled at by her manager for every little mistake. The other employees were loud and came across as rude. Will not be coming back read more

BEWARE.....IF EATING HERE MAKE SURE YOU CHECK YOUR FOOD THOROUGHLY!!!!!!!!I used to love chipotle and I still do despite my bad experiences I won't be returning until something changes. The first time I found a bug on my lettuce so I said next time I won't get lettuce. So I continued to go until I found hair in my food, the nasty part about it the hair had a root on it...HOW GROSS!!! Despite that I still returned months later thinking " ok that shouldn't happen again". So the first few times I went everything was good...UNTIL I was halfway done with my food and what do I see yet again ANOTHER HAIR. I was like this has to be a joke!!! It was so disgusting that I wanted to vomit. That experience has caused me to not want to eat out anymore. EMPLOYEES SHOULD WEAR HAIRNETS AND GLOVES AND ALSO GOGGLES SO EYELASH HAIR WON'T FALL IN FOOD. I AM BEYOND DISGUSTED. CHIPOTLE WAS MY FAVORITE PLACE FOR LUNCH I WOULD GET IT TWICE A WEEK. I AM DONE!!! read more