Both me and my girlfriend ended up getting food poisoning from this location. The meat and veggies looked liked they had been sitting out for way too long. read more

Horrible!! I ordered lunch for my entire staff online. I picked it up from this store. Apparently if no one is watching them prepare these meals, they don't care! I ordered a steak salad. No salad! There was a few pieces of meat, cheese & a few pieces of lettuce thrown on top!! I had another employee order a carnitas salad, opened it and the container is filled with liquid from the carnitas. Gross! Never got better. Never again! When I called the store, I was told to come back to have it remade. None of us have extra time to drive all the way back to have them remake what should've been right to begin with. Wasted time, wasted $$. Don't waste yours. read more

I get that Covid is in going and all. I am very patient and never rush anyone or any businesses for taking their time in making food correctly. It does bother me when I wait and my food is cooked incorrectly or even worse under cooked. Today I waited for chicken and I waited quiet and patiently. When I got home, my wife's chicken and my boys chicken meal was undercooked. I usually love chipotle and I have never complained. I guess unfortunately today was just a bad day and hopefully the only one. read more

Yea I'm done with chipotle in hemet again for awhile. I pay more to get a double scoop of meat and don't even get a full scoop . They give attitudes because u want and are paying for a double scoop of meat? Seriously? And then they was running low on cheese and she barley put anything on mines to save sum for the people in line ..but she didn't even go get more . When I asked for more she was like scrapping the sides instead going to get more . Weird . I was gonna complain in person but I let them slide again because people always think a black women is starting trouble when she speaks up . Btw this wasn't the first time this happened. It happens almost every time and I never say anything . And Don't even think about ordering online the portions of meat will be super less guys . I'm serious. Like especially if u order at certain times when food is running low .U will be mad u got only like a couple of pieces of meat like I was when I ordered online a few times . Also My daughter only wants all rice . They get mad because I ask for 4 scoops of white rice . I mean that's all she wants in her bowl tho with nothing else so of course I want it to atleast be enough, I mean I'll pay for it no big deal. There have been times on certain days they have hooked me up on my orders and it was good . but too many bad times with my orders ..it out weights the good . Sorry read more

LOVE this Chipotle! Just wish they wore name tags to I could give credit where it's due! There's a gentleman that wears glasses and has dark, curly-ish hair. He's the BOMB! Always makes sure my order is impeccable, right down to offering a different tortilla for my burrito if there was an accidental tear. I'm not that picky, but I appreciate the offer. AMAZING customer service, and super polite! Give him a raise because he seems to be the only one that gives his all there! Honestly I go in hoping he's there to make my burrito every time. There are a few other there that are polite but just don't go above and beyond like him. Regardless, love this Chipotle!!! Def recommend!!! read more

Had THE WORST customer service experience at THIS Chipotle restaurant. Lorena, who said she was the shift manager, was too busy conversing with her employees than worrying about the customers. There was NO lettuce available for salad and Lorena acted as if it was a big deal to walk in the back and pull out a lettuce insert to bring up front. I had to ask for fresh Pico De Gallo mild salsa, which she seemed to be bothered by as well. Lorena did not ask questions or give the "normal" Chipotle customer service that I have received at other Chipotle restaurants. She seemed bothered to have to help anyone and would rather chat with the other employees. As we walked out she yelled "have a good day" while another employee laughed at us and made negative comments. When I called to inform her of her poor customer service, she had nothing but excuses to tell me that I was wrong for the way that she made me, the customer, feel. We were very unsatisfied with this passive aggressive customer service that Lorena and the employees at this Chipotle feel is acceptable and will not be back. I may not live in this Valley anymore but a lot of friends and family do and word spreads. read more

All I can say is disgusting! I ate here years ago and found a fly in my burrito. Decided to give it another try and paid the price. Have had horrible stomach pain and have been throwing up for 2 days now. Will definitely never at at a chipotle ever again!!! read more

Stopped going to chipotle all together got sick from the new location in perris ca and said never again so almost a year later trying it again and another reason chipotles prices went and portions went down but i just want to give props to roni that girl knows how to make a bowl the right way extra goodstuff no skimping out people should be like that all over not skimping becouse skimping yea makes ur wallet fatter but sooner then later less and less customers so then your wallet gets nothing good job roni read more

Had the worst customer service at Chipotle today there is an employee named ebony tall slim African American girl wears glasses has the worst attitude while she was serving our order she kept ignoring my wife and kept throwing our food she keeps laughing acting a fool The manager Shamika was really understandable and she offered to pay for our meal that made our day She also pulled the employee to the side Started off bad and Shamika the Manager made our day Thank you Shamika for your Great Customer Service read more

we ordered online and just look at the picture attached to this review! i opened my bowl and this is what i see... picture says it all. oh and btw all 5 bowls were wrong... apparently if you are not present while they make your bowl they don't care and just make it look disgusting. read more

Chipotle Mexican Grill - I HAVE NOT TOUCHED MY BOWL, THIS IS HOW IT WAS GIVEN TO ME! - Mexican Near Me - Hemet, California

Why do workers at Chipotle always try to shortchange you on Meat, Cheese, and Guac. It's almost as if company policy is to cheat customers to help their bottom line? I paid $2.50 for guacamole, and watched the worker carefully try to fill 1/4 of the spoon and give me the tiniest serving possible while glancing at me nervously to see if I would notice. The Chipotle customer experience is a terrible one. read more

Have come to this chipotle twice before, only because its the closest thing to healthy and fresh. Was in the other day getting my usual veggie bowl no meat. I was there as soon as it was opened grabbing lunch, while I was out doing errands for work. Since its Christmas time and I suck at Christmas shopping; plus I really don't like having to buy gifts. Its such a pain in the butt. I did remember.... well since I'm here and have extra money well kinda sorta. I'll grab my kid a card cause this is one of her fav. places. While checking out the lovely cashier sold me on purchasing more. Buy one free meal the next time around type thingy. She did her job; encountered her sales pitch and I fell for it, LOL.... read more

I go to Chipotle because I like their food but one day I got a burrito and I got no chicken I had to go back to the location and they fixed it and gave me a new burrito and gave my son a free bag of chips but we still go there all the time read more

So glad to have one of these here in town. It was very clean. The food was fresh and good. The staff was friendly. I would definitely go back here again, and recommend this location to others. My only complaint is the air conditioning was really cold, but that's not really a big deal. read more

I have eaten at Chipotles all over the US and this one is by far the worst when it comes to food portions. They are so skimpy on every ingredient and for what you are paying, that's unacceptable. Not to mention everyone who works there looks like they are down on their luck without any care to be friendly or look appropriate. read more

I have always been a supporter of Chipotle, even when the bad press has hit. I am still loyal. Today just made me question why I keep coming back. Came into the Hemet store to an empty line and my wife ordered a bowl. I ordered a kids quesadilla meal for my son. When I looked over at the meats, the steak was brown, and the chicken looked dry. The barbacoa was empty. I told the young lady I would not be ordering anything for myself. She asked why, and I said the chicken was dry and the steak was over cooked. She then snapped at me and said there was nothing wrong with the steak, and that the chicken was fresh. I should of left all our food and walked out. As we were eating, I could hear the girl talking to the cook about how "that mexican" didn't know what he was talking about. It took everything inside me to keep my cool, and just ignore the comment. I will never come back here. I will drive a little longer to temecula or riverside where they know how to treat their guest. I will not say or describe the employee, because I believe this will serve as a training point for the managers of this location. read more

Terrible customer service every single time I go in there. Always looks like everyone hates their lives. Just went in and was NOT greeted. The guy looked up at me and then looked back down. I went to the front and stood there for a minute before the girl BEHIND him told me "we're closed" without a hello or anything. Guacamole is usually brown and mild salsa always looks old. I feel uncomfortable eating there because I feel like people stare at me just waiting for me to leave. Final straw with this location. I will NEVER go back. read more

Very easy to disappoint a customer here. Came in to order my steak bowl and then here is what upset me. He was making my bowl with the rice and veggies as soon as he puts the steak in my bowl some falls on to the counter and he puts the fallen steak back in my bowl. Now usually when this happens they just pick up the fallen steak and throw it away. The fact that he picked up the fallen steak and put it in my bowl made me so upset to the point where I asked him to make me a whole new bowl. Then he had the nerve to give me an attitude. So disappointed. read more

First off I love chipotle. Just not this one. Came here for the first time expecting it to be great like all the others. Except this one wasn't. I was greeted as I walked it, made it feel like normal. But once one of the employees began helping me it went down hill.. He didn't seem like he wanted to be at work. I ordered a burrito bowl. He slapped everything on the plate like he was mad. Plus he only gave a half spoon of rice. Before I knew it he already had beans in my bowl. I asked for light cheese and he quickly threw a handful. I didn't wanna make him remake it because I figured screw it.. The chicken was cold and burned. And he gave me a little lettuce after I asked for extra lettuce. Will be my last time coming to this chipotle read more

Food was good but they made my burrito so fast i had to tell them to slow down because i didnt get everything i wanted on it. They just threw it together and slid it down the line before i was finished talking. SLOW DOWN. read more

Same chipotle you can get anywhere else. Ordered two quesarittos and the girl told me it was gonna be an extra $3.50 per quesaritto!!! I said "for a scoop of cheese" and she said "yeah for the cheese and the time it takes". That is ridiculous!!! It wasn't even busy we were the only people in line! We ordered them anyways and for two burritos and two drinks it came out to 29 bucks!!! This is the last time I'll be eating at this chipotle. Hopefully the other franchises aren't as stingy. Everywhere else I've gone the quesarittos were no extra charge. DON'T EAT HERE THEY DON'T CARE ABOUT THEIR CUSTOMERS read more

The absolutely worst run Chipotle in the Inland Empire. I have never seen such a consistently lazy and unprepared staff in my life. Waits are constantly too long. Always out of guacamole. And if you order online? Good luck. They like to treat you like your time does not matter as you sit and wait asinine amounts of time to get your order as you watch four employees stand around and do nothing in the front. And the manager? lol Good luck with that. She does not seem to care one bit about the job or how she looks at it. Will never step foot into this dump again, and I would advise you to drive to Menifee if you get a Chipotle craving. read more

Foods good, but when they first opened they use to give you good portions and now they give you maybe a spoon full... Idk why they would cut back on the amount that's the reason why a lot of people like going to chipotle... Also I went for work had a huge order and they weren't very nice and aren't very organized rushed me through the line to where I don't even order myself food... read more

Horrible service! I been dying to go to chipotle all week and i got my usual Barbacoa bowl and the guy was who serving me was so rude, he didn't say anything, no eye contact and he told me the guacamole was extra and rolled his eyes! I'm super nice and quiet and I never had bad experiences like this. Then the cashier Raina to top it off didn't make no eye contact, she threw my bowl in a bag slammed it basically upside down and threw the bag at me. Fransisco and Raina made my experience at chipotle so bad! I can't believe I told her thank you as a CUSTOMER! If you don't want to work then why are you working? Jerks read more

Don't be fooled by their "kids eat free" deal that they are offering right now... LAME!! The staff was rude and clueless today!!! Boo!!

the ghetto a ra ta ta ta horrible customer service i will not come back they had no meat prepared it was disappointing sad i dont reccomend this location read more

I would love to give this Chipotle five stars unfortunately it is off the mark. I would say Chipotle is my favorite place to eat when given a fast fresh option. I recommend to only go when it is busy it is guaranteed to be fresh. The over abundance of employees at the counter is absurd vs the lack of great customer service. As someone out to eat and knows exactly what I am ordering vs the amount of times they repeat to me the price. I know exactly the price of the food , the menu is posted and I have been frequenting Chipotle for years. I will only go on busy nights as I stand in line the 10 employees at the counter repeat prices to different customers in line whom at times are ordering the same things. As a customer I would like to know how they decide whom will be repeated prices.... for extra avacado, double meat etc. because from the customers perspective it seems as if they judge on looks of whom they think would be able to afford that extra item. Also as this frequent customer (every Friday evening after a long work week) And on the rare day I am the only one in there, there is very little smile or greeting. Cons : Asking for double meat. Knowing the price and eating the bowl or burrito and meat tastes old and or too tough to have been "just put out" The chips are 100% always stale and supposedly served hot. I have for sure stopped getting them they are for sure saved over and over day to day. The tables and dining room are always sticky and no presence of a employee hence the need for all of them at the counter is absurd. The manager always at the right of the register also not having a shred of consumer service or skill watching over her "team" and once again repeating the prices to me after she's loudly demanded they repeat it to me in the first place. Soda bar and Tabasco bottles are stciky. At Chipotle the more often times the food sells it self what keeps people coming back is the customer service and it is far from there. read more

I have to say the staff here is AMAZING. Had a wonderful experience tonight for dinner! Thank you guys! $5 tip from me, just for the great attitudes. read more

The two lady's working at 9pm on Monday ( I believe their names were Amber and Cassandra) were so kind and made my experience awesome. They had such good energy! read more

One of the best fast-food choices you can make in a town like this w not many quick, inexpensive, healthy options. Been having this post-workout. All the protein you need and veggies and brown rice. read more

I don't get the hype. I do eat here all the time, but I eat here as a healthy choice not as a choice for flavor. The flavors are basic and the food is consistent. the service is always very friendly and for that they get 4 stars instead of 3. I have never had to send any food back. read more

I left Your restaurant smiling. As I entered I was greeted my who I believe was the manager on duty. While see was sweeping the dining area as I entered she immediately stopped, looked me in the eye and greeted me warmly with a stunning smile. As I reached order/topping counter I was greeted by a second smiling young lady who was very excited to hear that I was ordering the tofu. I asked about the brown rice and she offered me a sample. I didn't care for it and opted for the regular white which was very good. Moved on to a third smiling young lady who enthusiastically helped me build my perfect burrito. By the time I reached the register (approx 2 minutes after walking through the door) I was once again met with a smile from my original greeter (manager). We discussed the new menu item and the potential health benefits. I paid and I as i made for the door all the employees wished me a goodnight and asked me to come again. This was the first time in my life I actually regretted having to leave a restaurant. The positive energy in the healthy little place was actually uplifting. As I exited the door I was met with another smile and wishes of a good evening from a well groomed young man tending to the patio chairs. He too like the ladies before him made and held eye contact. Personally I would have paid double for the excellence in service i received and the delicious food. Thank you for your time. read more

Highly unsatisfied. Me and my bf went there and the food tastes bland, no flavor. I had the steak. It had no taste at all. Even my bf agreed. This is the last time I'm coming here. I don't know why I kept coming back, probably 3 times a year but every time it was not satisfactory. This places sucks asssssss! No love!! No passion for cooking! read more