Excellent place the best service I've had in the beginning was kind of rough when they first opened up, but seems like they're getting it together better read more

Reasonable food. No expectations, no disappointments. Didn't give too much protein. Chipotle. Busy at lunch time. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Holyoke, Massachusetts

Wow! Walked in at 5 pm on a Sunday. No greeting no nod of the head, that we were acknowledged. They seemed disheveled. No one in the restaurant. Dirty, food all over the tables and the floors looks like a hurricane hit it. Manager walked in and started to talk to the person helping us, which 7 of us stood and waited till conversation was over so he could finish our order. Chips stale, very salty and cashier said it was from the air. Ok second time and had a bad experience never going back. Really sad cause it's very convenient for me. Goodbye chipotle. Someone needs to come in and clean this place up I also want to add the chicken was chopped so fine it was tiny as though I could feed a baby. My son got a nice portion of meat and I received baby food read more

First thing was when we walked in, all of the tables were not clean and old food was caked to them. Then when we proceeded to order we had to stand there for 10 minutes while she continuously wiped the counter. They wouldn't let us order quesadillas in person and had to do it online but you can't order drinks online. The chips were also super stale and our burrito was wrapped terribly. read more

Consistently run out of food at night after dinner time. I got there at 9:30 and the grill was cleaned and cold. Most of the items we wanted they were out of. There was trash all over the floors, overflowing bins and trash on the tables and counters. 5 workers in store but none cleaned. read more

this place is so selfish and this is fucking fucking ridicu that you give nothing to your customers and don't offer another solution when your out of something I will not be coming back to this place. read more

Absolute worst service at a Chipotle ever! Took about 6 times to explain a simple kids chicken taco order with white rice and black beans on the side. Instead he gives me an extra side of chicken and charges me for it and when I pointed out I did not want that the extremely rude lady said I didn't have a choice and she would take the chicken back and then laughed l. Mind you we were a huge group (10 of us) who will never be back to this location again. read more

Dirty.... My daughter and I decided to stop after a long drive. Immediately when I walked in I was completely disgusted by how dirty it was. There was plenty of staff, so I was surprised the two trash cans were overflowing, soda area had wrappers all over the place. The counters were covered in food. The young man that helped us was extremely friendly, but unfortunately we won't be back. The manager or owner need to help his staff with the cleanliness. If that's what it looks like in front of customers the back of the house can't be any better. read more

The food is great but this online only thing has to stop. For the past few months, more often than not it's online only and no cash. Fix it. 10/29/23 read more

Great customer service as always. I walked in in the middle of the day and the place was clean as if they just opened. Definitely winning there. There was a small line, which passed by quicker than milk in a lactose intolerant stomach. I ordered a bowl, with double chicken. I didn't want beans, so I opted for grilled veggies instead (great swap for those who aren't fiber addicts). The chicken was juicy, the rice had great texture, and the Pico was on point for the day. The only reason I am giving it a four instead of a five is because the chicken was a little salty today. Other than that, the experience, and food came through in the clutch as always. read more

Chipotle Mexican Grill - Mexican Near Me - Holyoke, Massachusetts

If I can give zero stars I would .. I came in and I was waiting and they didn't look at me or even ask if I was all set. I stood there waiting to place an order , I see two new customers who come in and they took their order first when I was standing there for a while waiting for them to take my order. And the queso had a fly in it .. read more

I went to Chipotle yesterday and I walked in and was horrified of how the resturant looked. Should of walked out but I didn't! Worst decision of my life. There was food all over the tables the fountain drink machine was broken. Meanwhile, the lady working was eating while she is cashing people out and handing out food. They had no onions and peppers, no steak we had to ask for more. When we went to check out we were only given 1/20 of a container, (for salad dressing) we had to ask for 2 MORE! As we were waiting the cashier continued to swear, eat and complain about her shift and other people. It's absolutely gone down hill. We used to enjoy this place. We will miss these memories or maybe not! Our memories have been destroyed. Bueno Y Sano, Chilis or On The Border will be much better! Peace out! I know I put one star but this place deserves 0! SHE DIDN'T EVEN HAVE GLOVES ON! Absolutely DONE WITH THIS PLACE! read more

Chipotle Mexican Grill - Mexican Near Me - Holyoke, Massachusetts

Andrew Williams great service! I appreciate the love you put into the business Thank You! read more

Chipotle Mexican Grill - The best bowl you've ever seen! - Mexican Near Me - Holyoke, Massachusetts

It's a Chipotle! Yay! They're kind of disorganized at this location, that said, they're also very nice. The food is the usual Chipotle fare, and the restaurant is kept reasonably clean. I go here when the Chipotle craving hits and nothing else will do but a sofritas rice bowl... Mmmmmm. The lot access is kind of weird. You have to go in through the gas station. It doesn't seem intuitive at all. And crossing the traffic there can seem nearly suicidal. But, this is pretty much the closest, most convenient Chipotle to my house, now. read more

This place was completely gross. I walked in and when I saw the trash on the table and floor that should have been reason enough for me to turn around and leave but this was the place my friends and I decided on for take out on this evening. I took the food back, joined my friends and we ate. I spent $50 dollars on some really bad food, steer clear of this spot it's plain and simply gross. read more

Went again last night and the place was dirty and out of steak, chicken and chips. Don't ever go to this dump of a chipotle. Plain and simple this place sucks. Management hires bad staff, doesn't have supply, and doesn't care. Never again will I go to this dump! read more

Covid isn't really much of an excuse. Barely anyone there and they are only accepting online orders and people were still waiting mad long. Just go to Dino's down the street for good food and actual service read more

Very friendly staff and the place is clean... all the food is always fresh and the portions are huge! This is by far the best Chipotle location in wmass read more

Chipotle in general has gone down hill but this one is really bad. The chicken was under cooked and the back area looks like a health violation. They used the same dirty gloves to take out the trash as they did to serve food. Place needs to be inspected! read more

This is a burrito bowl that I dumped onto a plate when I got home . I asked the girl if she put the brown rice in & there is no rice at all...she assured me there was . Kinda frustrating that you tell them what you want & it's still wrong, I should have payed more attention but I was the only customer ordering,at that time. I don't understand how something so simple was messed up. read more

Chipotle Mexican Grill - Mexican Near Me - Holyoke, Massachusetts

Looking for food on a road trip we stopped at this Highway adjacent Chipotle. The restaurant seemed fully staffed but was filthy. They were out of almost everything, peppers/onions, forks, etc. Staff unfriendly. read more

I mean, it's a Chipotle. The food is fine, but the customer service has apparently gone way downhill since they opened. The guy putting together our order did not say one word to us, worked incredibly slowly (almost comically so) and when I asked if there were any black beans he slowly shook his head. Just bizarre. Nobody spoke to us, not even the guy who cashed us out. Weirdest Chipotle experience I have ever had. read more

The absolute friendliest and most allergy friendly Chipotle I've ever been to. The staff was so kind about making my order gluten free and was even celiac friendly without me asking, swapping gloves, washing hands and surfaces with a fresh towel and getting non-contaminated toppings from the back. Definitely stopping by next time I'm in the area. read more

I wish I had a photo. Ordered a quesarrito and got what appeared to be a pile of dog shyt. Attempted to eat it because I don't like to waste and/or complain. Got not even halfway thru and threw that $13 right into the garbage. Just got a reason not to go back read more

Used to love chipotle but not anymore. Seems they've put an end to the dine-in experience and have gone to take out only. I cannot understand this decision. The atmosphere and energy of having a meal in chipotle was so much of the magic for me. To go just isn't not the same. Not sure who's in charge here but this doesn't seem like the right idea. Hope things turn around here read more

I went yesterday just was in the mood .. I generally don't write reviews unless it's horrible service BUTTTT this was not that type of scene .. I wanted a chicken quesadilla they had chicken but I was pickey and asked for the newly cooked Chicken ., the guy said yea np it'll be maybe 10 minutes cool I want it fresh.. so I was waiting maybe like 5 min went bye another man I think the manager tall black man came out n asked hey whose chips n queso is this as I did order chips n queso not to mention they unfortunately were out of the small cups of queso the person who rang me up told me hey ima put it in a big cup but again I only charged u for a small is this ok? well heck yea more queso for me .. i asked for a bottled water to my order .. he said yea np. I gotchu on the water cuz u unfortunately gonna have to wait . but back to the story .. they say it's for her but we cooking the chicken as it was a busy Saturday so it made sense .. I go sit down and the manager locks eyes with me and he comes over n asks what sides.. then the chicken comes up and they bring me my food .. I go up and I ask for a cup for water .. I get it.. I'm sitting down drinking the water but the manger comes over and puts down a bottle water.. I'm saying all this cuz the communication within the crew that was there was great!!! I'm didn't have to say hey I need this or anything ... I actually ordered from chipotle online Friday 33.00 from another location to be advised 2 min before it was supposed to be delivered that they didn't have the items on my list.. I was pissed .. but I wanted my quesadilla so holyoke chipotle def made up for it.. best service I've had from any chipotle ever! read more

This was the best experience I have ever had at a chipotle It was all due to a young man Rusland who was working He was very polite, nice, and outgoing. He made a point to come over to our table and ask how the food was, as well as the other customers around. read more

Chipotle Mexican Grill - Mexican Near Me - Holyoke, Massachusetts

I wanna say thank you so much for the act of kindness you guys showed me today. I will be a customer for life now. Shows that there still good hearted people in this world... read more

The sanitation here is poor. Girl kept on the same gloves while touching people's burrito wraps then proceeded to touch the utensils of the food then packaged the food with THE SAME GLOVES. Then moved on to the next customer with THE SAME GLOVES. Then the guy making the rice you could see him scooping it into the container with his gloved hands. As a nurse I pay attention to these things. There needs to be some training. No wonder we get so many diseases that spread rapidly. HAND WASHING IS THE MOST EFFECTIVE WAY OF STOPPING THE SPREAD OF DISEASES. read more

I wouldn't normally write a review for a quick lunch drive by but this place deserves a shout out for being so efficient and friendly! We stopped by as everyone else around the area happened to be on their lunch break and we were through the line and happily eating our food within just 5min. The line seriously never stopped but they just kept the line moving. Everyone was super nice and smiling, clean eating areas, and the food was delicious and hit the spot. read more

Just stopped in while driving back home from vacation;. This Chipotle is conveniently located close to the highway. Chipotle is one of the few places my son can get food due to multiple food allergies. This location was fantastic with allergies, they washed hands, changed gloves, wiped down the food prep area, and opened a new container for one of the sides. I am so grateful! Thank you!!! read more

They refused to let me order or take my online order at 947 pm. They close at 10 but won't make you anything after 945. Horrible service!!!! Don't go. read more

Very fast, courteous staff. It's in a convenient location. Overall it's what you would expect from a Chipotle as far as food. Over all very good and would go back read more

We stopped in for a quick lunch today and learned that this Chipotle no longer supports a discount for military personnel. The manager agreed to give my husband a discount, but "just this once". This is extremely disappointing considering the proximity of this particular shop to the Barnes Air National Guard base and Westover ARB, where our military members support a first response to defending our nation. We were further disappointed by the quality of our food. The queso was lumpy and cold and the guacamole contained a 3 inch size chunk of hard, unripened avocado. read more

Starving after too much time at the mall. Quick,easy and tasty. Staff was really nice, woman at the checkout made me laugh.

This opened not to long ago in Holyoke. We are very thankful to have this in our area. This location is more open than I've seen at other locations you can see everything going. Staff was friendly food consistent.. read more

The staff here is amazing, aways super nice. Just don't understand why this chipotle gives significantly smaller portions in the burrito bowls than others in the area. read more

I'm glad the cilantro farmers have nothing to worry about, but..... Does it have to be soooo prevalent?!

Stopped in for a quick lunch with my kids. The line moved really quick. Great personalities behind the counter. One gentlemen in the crew was very charasmatic with the customers. He made sure that our Chipotle experience was a fantastic one. While we were eating this same crew, Russlin, not sure the spelling came into the dining room several times to clean up tables and help people get things. He asked if we were enjoying our meals. Overall I will be back to this location because of the friendly staff. read more

Watch out for the jagged metal on the door. Ripped my shoes and cut my toe on it. The staff did not even ask if I was okay....