Updating this review because they have put in the work to deserve the 4.5 stars I'm giving them for my most recent visit(s). They are technically a chain but there's only one location in CT (they're based in OH I believe) and when they're doing things right - as they had been when they first opened - it's really very good. Hot Heads is very similar to a Moe's or a Chipotle with some minor, but important differences. The most significant of which are the more than 12 different sauces they use to finish their bowls, burritos, tacos, salads, etc. They also offer 'toasted' burritos (and other items) which is not something you can get at the formerly mentioned restaurants. They have a few more 'signature' bowls than other, similar chains so you can literally order by number if you're in a hurry and of course you are free to build your own 'custom' anything, any way you like - including the pre-configured "numbered" options. I think they offer just a little bit more variety at Hot Heads as well. One thing they do that I have not seen at other places is they weigh the meat portions. This way it's always consistent, and that can make a HUGE difference. All in all I think they are back to their former glory and I hope they keep that up because I always love stopping at this place when I'm up near the airport. 4.5 stars! read more

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Yummy option that is similar to your Chipotle or Moes. I enjoy the generous portions that the workers give me, my bowls always come out to almost five pounds of goodness! Everything is customizable so options are endless. They do charge for extra rice, which I was unaware of and thought was kinda blasphemy. Any extras though are pretty cheap, compared to other places! read more

Last week bought 2 small burritos with just hamburger and cheese only and was charged $9+change. Today the charge was for 2 full burritos $18+ change. Told them to keep them. If all one gets is a little ground beef and some cheese and charged that much it's a write off. If I'm paying top dollar there's better burritos down the street at Mazatlan Authentic Mexican Restaurant. read more

Huge portions! Super quick service also! Food was hot and crispy and full of cheesy goodness. Will definitely be back! The bacon added a nice smoky touch! So happy to have them local! read more

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I was excited to try out this spot because it's name combines two of my favorite things- hot sauce and burritos! Maybe my expectations were too high but the burrito I got was not enjoyable. There was too much sauce while also noticing that the meat was dry. I won't try it again because I was so put off. read more

Not that great, not impressed. I only went into try because the Pho next door was closed on Sun. read more

Hot Head Burritos - Chicken & beef bowl built based on Beef bowl - Mexican Near Me - Windsor Locks, Connecticut

This place is similar to Chipotle but 10 times better. The overall quality of the foods was on point and the service was phenomenal! They were busy but they got it done unlike most places today. So great job Hot Heads. Next time I'm in the area I may just stop in everyday! Great place of you like this type of food! Side note- they weigh the ingredients so it's not like you get a bowl full of rice and just a couple pieces of protein... well balanced! read more

jaelyn b was the one who took my order she did a horrible job with the amount of food she served us on 5 plates. then decided to mix up a spicy and non spicy plate while one was for my son who is allergic to spicy foods then she continued to scam through my plate with her hands to try to figure out which was which and expected me to take the food after she dug through them to figure out which was which and she still didnt figure it out. very bad horrible person to have serving food the way she did... digging in people food is not ok the fact my son is allergic and she expected us to figure out which was which is ridiculous... would never return again thank you jaelyn b for making this the last straw for hot heads for me and my family read more

The best if you need good food here is your place and their jalapeno ranch is good but more spicy but it's still really good

Great fast food. Similar set up to Chipotle. That being said I think this place is far better. More options. I had Leroy's Spicy Chicken burrito. 1-10 spice level for me was about a 5. The bowl which I didn't have looked massive. That would be eat half, take half home. The staff were very nice. I will definitely come back next time I fly into town. read more

I used to come here for lunch when I worked in the area. Very delicious burritos with good sauce variety. Always good service. Plenty of seating inside. read more

If 1/2 stars were an option I'd say 3.5 stars but I feel I'd be low balling them by only giving 3 stars because there was a lot that I liked about this place. It's not 'authentic' Mexican but more along the line of a Moe's. I don't care for Moe's but I liked this place. First of all, there are lots of healthy options. They have brown rice, cilantro rice, black beans, a smaller rice bowl vs larger rice bowl. The grilled veggies were chunky grilled veggies that were delicious. The corn was also flavored nicely. Similar to Subway or Chipotle you choose all these great toppings and a bowl or whatever you ordered gets customized. They also offer lots of types of proteins including 2 kinds of steak, chicken, barbacoa, etc. The sauces are delicious! I chose the sweet habanero sauce. I would buy a bottle of it if it were for sale. They should really sell bottles! So for a 'fast food' type of place this was a pleasant surprise to me. read more

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The food is really good! Love the spices! The service is fast and friendly. Ambience is okay small area if you want to enjoy your meal there. It's clean and welcoming. read more

Tried this place for the first time today and it was great! Ordered custom soft chicken tacos, the pork verde burrito bowl and a kids cheese quesadilla meal! My son is a very picky eater but I was surprised he ate most of the quesadilla and chips and salsa! He told me it was "delicious" (a word I rarely hear out of my 3 year old's mouth)! Everything tasted great and the meat was very well-seasoned. My hubby even thought the pork was better than Chipotle! I saw reviews on here about the service being poor in the past- it was friendly and quick today so no complaints there! Also the seating area and interior in general including the restroom were very clean! I can't believe it has taken us so long to come here but will definitely return! read more

The meals are super overpriced, Chipotle is cheaper surprisingly. The food is good but I prefer Chipotle. For two meals I paid a little over $30 without drinks just two bowls. I decided to give it a try since it was close by and maybe it would be good but from now on I'll definitely take a drive to go to Chipotle. read more

It was my first time trying Hot Head Burritos and wow was I impressed. I got a chicken burrito and it was amazing. I usually go to Chipotle, Qdoba, or Moes, but then I came across this place while staying at a near by hotel. And in my opinion it's better than all 3!! They have an incredible selection of sauces (view picture). These are a must try, make sure you add at least one. I wish they had more locations on the east coast but so far this is the only one I've seen. read more

Hot Head Burritos - Mexican Near Me - Windsor Locks, Connecticut

First time ordering at this place and I was pleased. I got the burrito with what I wanted on it, and everything was fresh including the carnitas which were very tender and delicious. Will definitely be coming back. read more

Asked for extra meat the lady scooped out the meat then put the other little bit into her hand that had a glove on and put it back with the rest of the meat ... and charged me 2.75 extra read more

3rd time is the charm, most disgusting staff and food. Go to chipotle! Because there you are guaranteed not to get food poisoning. the last time utensils they use to put food in the burrito were cleaned was before Covid hit. read more

We overheard the manager saying this is the first Hot Head Burrito on the East Coast, so that's pretty cool. The Mexican fast food market is pretty full here with Qdoba, Moe's and Chipotle, so it shows how much Mexican-style food has gone mainstream once Taco Bell paved the way. Anyway- the dining room is cozy with 4 booths and a handful of small tables. You order assembly-line style (let's call it the Subway Model) and can choose from Bowls, Burritos, Tacos, Quesadillas, and Nachos customized with your choice of protein (pork, chicken, steak) a rainbow selection of 15 extras or veggies (16 if you want to spring the extra buck for guacamole), and ten different sauces. For lunch we had a chicken quesadilla and a salad with chicken. I loaded the salad up with black beans, pico, corn, salsa, banana peppers, onions, jalapenos, and Cholula sauce. It was pretty good, but definitely came in second to a similar salad at Moe's that definitely had more chicken and more overall volume. The quesadilla was folded over and press grilled, so it didn't look like your typical flat quesadilla. The food was around $14, but the portions were smaller and Moe's adds on free chips. Hot Head definitely merits an A-OK in my book. read more

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Lots of food and variety for a burrito! And cheaper than Chipotle! The premise and set-up is the same as the big C. The proteins, beans, toppings, and forms (e.g., burrito, salad, bowl), are all the same; but I think where Hot Head excels is in their sauce options. I love their signature Hot Head, which includes some garlic and is a bit creamy, and there are lots of gradations of heat in the sauces. Without skimping on the quantity, the price is easily $2+ less than big C. The quality of the ingredients is definitely there. The biggest issue is that this spot can get busy, so there aren't always seat available. read more

Hot Head Burritos - Menu time - Mexican Near Me - Windsor Locks, Connecticut

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Ok...even their large bowl and what they put in it pales in comparison to other similar establishments. I ordered a chicken bowl...got about two tablespoons of meat. You get little scoops of whatever you want to add. So I take my scrumptious bowl to check out and pay. 'Could I get a sauce please?' I asked. Oh..that's extra. I've already paid. I said 'who charges extra for SAUCE???' Pretty disgusting. All about the $$$. Will never go there again. read more

Solid, great food every time! Honestly I'll never go to a different burrito place again! A wide array of sauces, and meal options. Don't listen to bad reviews. It comes out hot and fresh every time unlike Moe's read more

Ordered a beef and cheese quesadilla and the sweet gentleman who took care of me (believe he is the manager) went above and beyond for myself and my boyfriend! Thanks again for the great service and great food! read more

Hot Head Burritos - Ordered a beef and cheese quesadilla - Mexican Near Me - Windsor Locks, Connecticut

Wow. What an unexpected treat. Staying at a hotel nearby and just dropped in. Got a couple of tacos. Asked the owner to do what he recommended and it was the tastiest meal I've had all week. Really really good. Got a couple of tacos, after all it was taco Tuesday. Just a great food experience. Thanks! read more

Fantastic Food And Staff! The Owner Is On Location And Is Awesome To The Customers! The Restaurant Is Clean And Neat! We Love Hotheads! it's YUMMY! Five Gold Stars! read more

The food itself was mediocre but service was plain awful. It was our first time there and they rushed us to order, no time to make a decision and mind you there was nobody on line behind us. I will never go there again. read more

Definitely got food poisoning from here. Tread carefully when ordering from here friends.

Worst burrito I've ever had! Tortilla was so wet from the ingredient that I couldn't eat it. The person making the burrito had attitude and didn't seem to care what the food tasted like or looked like. Gross, waste of money! read more

Customer service & team building classes definitely needed!! The main server, taking orders was obviously overwhelmed & frustrated with the lunch crowd & her co-workers. This was to the point which she was slamming pans & food containers, yelling, & sweating over the food. May want to try the Jamaican Kitchen or Pho restaurants next door. read more

Went here to pick up an online order. Was greeted with a friendly cashier, telling me that the order I was picking up was not made because the items on the side needed to be charged. I asked which items and he showed me. I previously had picked up this same order before with no issue. I asked if anyone was going to contact me to let me know as I could've come at anytime, from anywhere to pick it up and it not be made. He said no. I said ok. I asked if this could be corrected next time as I'm picking up the order and cannot modify it. He said no based on what his manager stated. I asked if I could speak with her. She came over and I asked her the same question about making the order this time as it did not charge for the items online. She said no but she could make it without them. I said again that I can't edit someone else's order and I tried contacting them. Once they called back I let them know about the issue. They asked to cancel their entire order. She said she would do so. Once she started trying to cancel the order, she immediately started having system issues. She called someone she referred to as the owner and had a clear attitude with him on the phone as he was trying to assist. She slammed the phone down and made smart remarks as I stood there among other customers. She hung up and said at the moment I can't refund it and they are working on it, no time frame or anything. I asked ok so if that's the case can we just make the bowl and move on to next time. She said that's her only resolution to wait for her owner to figure it out. Again no time frame. I asked can she call to see if he would allow it or have another resolution. She began ignoring me, while taking other customers. I asked if I could have her corporate number after a few minutes and she said "it's in google". People like this are definitely not made for customer service and people serving. I left after deciding to finally recording her ignore me and another, uninformed, employee said that I would be getting it, when I didn't. No refund/no food. This is also why local business gets a bad rep over some of the bigger chains. Not enough training for staff in customer service. read more

The service was excellent. Burrito was flavorful and good. New employee (Adam) was really friendly and quick. I'm going to eat here again. read more

Great portions, great tasting burritos and easy website ordering. I'll be returning next time I'm in town.

Stopped in here this week to grab some of my favorite food, Mexican! Location is a bit small but that's fine, the service is fast food style where you order down an assembly line. I went with the chicken tacos. The quality of the chicken wasn't good, plus with the very expensive prices was a real turn off for me. One of the people I was dining with paid for a side of chips and honestly received about 12 chips total. Skip if you can! read more

i give any business credit for even being here during these times. I just wish my portion was more full like my boyfriend's was, especially for the price of almost 50 dollars for the two of us to get take out.. He got like 3 times the amount as me. We placed a mobile order, and the staff seemed friendly. I just wish my first experience was better. I've heard this place is really good, so I must have had just a fluke experience. read more

The food was just as good as what I've had at Chipotle, except a bit better because they offer taco meat. The burrito was delicious and the chips were salty (unlike at Moe's!). To top it off, the people behind the counter were friendly and very kindm great experience, I'll go back again! read more

Hot Head Burritos - Mexican Near Me - Windsor Locks, Connecticut

A pleasant surprise! I needed quick lunch close to Bradley airport. Got a burrito bowl with barbacoa, grilled peppers and onions, and grilled zucchini and summer squash. topped with a spicy smoky sauce, delicious and healthy. read more

Hot Head Burritos - Mexican Near Me - Windsor Locks, Connecticut

Whoever came up with this restaurant literally stole the chipotle & Taco Bell recipe book lol I like chipotle Don't get me wrong

Impressed by the FRESH FLAVORS and OPEN while all other stores are closed during COVID-19.

Mediocre, wannabe Moe's, trying to ride the Chipotle train but not succeeding. Chips are 1.89 for a 1oz bag and Queso was 5.75 and that money was more of a waste than the bowls that ended up half eaten in the trash, small portions, not worth it. read more