Food good. SERVICE...today ok. I visited the restaurant on 103rd & Stateline Rd, KCMO. SUNDAY MAY 31, 2026 AT 1:15PM. The cashier was a black woman and rude. I asked for extra vegan meat and lettuce. Offered to pay the extra.. and he comment was "I hate when our people do that. " the comment alone there me for a loop, but I will reach out to the store manager June 1st, 2026. I will be calling. read more

Every single time I come here thinking it'll be better. It's not. The brown rice is crunchy. The barbacoa is fatty, you ask for extra lettuce and don't get even a handful or add on, it takes 5 minutes for them to find the person who has authority to check you out. This place is a disgrace of what Chipotle used to be. read more

Chipotle Mexican Grill - Barbacoa bowl extra lettuce... - Mexican Near Me - Kansas City, Missouri

AMERICA! This place is so good they don't even speak English. The cashier could not communicate with me, they were Spanish speaking only. Chips were stale and no salt. The new cilantro lime sauce was good. read more

Closed for maintenance but you can't turn off your web ordering or answer the phone? I hope none of this laziness affects the food. Edit: after reading reviews it seems like laziness has already affected the food. read more

Surprisingly, this time around my food was really good! Everything was fresh and just came off the grill. I ordered a chicken burrito with barracuda, white rice, half-and-half beans, fajita veggies, cheese, Ginna, green, and red sauce. I'm not sure if it was the time of the day I can but I'll definitely try giving this location a try again. In the past it wasn't the greatest, the service can still use some help. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

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Customer service the other is always rude, or they seem annoyed. Probably the worst chipotle in town that I've been to honestly. I'm very disappointed because it is the closest to us. They seem to be a very busy location and every time I go the trashes are overflowing and the drink station is always super dirty. Last experience I had the employee at the register was being super sarcastic and rude with me and it's really upsetting to not have a good interaction with customer service like that. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

I placed a larger order for work. 4 people didn't get their lunch. I talked to customer service (because you can't call the actual restaurant). Explained that 4 meals were missing and was told I could get a refund on those and I would need to reorder. The next delivery was missing 1 of the 4 meals that I reordered!!! Checked my account and I was refunded $12.00...for 4 missing meals. What a joke. I will not return to this location. Other locations are fine but Boardwalk need to retrain staff to pay attention to DETAILS and double check. Very disappointed. read more

I went there today to get a burrito when I ate it at home I had a mouthfull of cold carnitas and uncooked rice. That was the the smallest burrito ever, I now know why they make the food so fast. read more

What has happened to chipotle? The food went from good to horrible. The people are rude, and the quality is atrocious.

they literally suck i asked for fresh rice multiple times and the dumbass still put the bottom of the bucket when the fresh rice was right next to it. my husband asked for just a little bit of guac and the covered his shit. I usually love chipotle all the time but this Location absolutely sucks. needs new worker!! read more

Well I guess after reading recent reviews our experience was no different but no excuse for the disgusting lack of cleanliness and poor service. Although there was a post on the door about the lack of guacamole, that was just the beginning, no guac., no chips, no cheese, no lettuce and this was at 6pm! We have been going to Chipotle since it first opened in Colorado but have been very disappointed our last few visits. Whoever is the manager of this particular Chipotle should be ashamed. read more

Chipotle Mexican Grill - Prep table - Mexican Near Me - Kansas City, Missouri

Chipotle was always a staple for me, I love it. The problem is the company has become greedy. Their CEO publicly made mention that so far they have not noticed much price sensitivity to raising costs. This roughly translates into: "We can still squeeze more money out of our customers, so we're going to keep increasing prices". Their food is good, but lacks consistency at this location. I've had many orders that are wrong. I've noted the increased/inflated pricing per menu item for delivery. Working that into the menu price is sneaky and deceptive. I'll no longer eat at Chipotle. Here are the top reasons I will not go back: - Continued price increases, passing on "inflation" to the end user - Many pickup orders wrong - Ordering online usually means I am waiting in the restaurant for 15 minutes while I watch others walk in and order and walk out. - The drive-through window they put in often is not staffed, I have had no one show, and one time someone asked my name and then never came back I've been going to Chipotle for at least the last 20 years. Should I keep putting up with rising prices and lack of service? Nope. Good luck with the price increases, Chipotle, I'll pass on your pricey, clumsy execution. read more

I went to the Liberty Missouri location and if I could give it zero stars I would, given that the customer service was nonexistent. I normally love Chipotle, but when I got there tonight I was told that they were out of chicken and would not be cooking more since they were only going to be open another hour. I guess they didn't want my business very much, which is sad because this location used to be fantastic. it just seems to get worse by the week, so at this point I think I will be avoiding it like the plague. read more

DON'T EVER DOORDASH FROM HERE I have doordashed from here for about a year and almost everytime my bowl is 1 shitty little scoop of rice a pitch of cheese and like 6 little pieces of chicken Horrible service read more

At 11:02a out of Black Beans, out of Al Pastor Chicken, out of Pico & No onions in the Pepper & Onions. Then No Cashier! How can this be? I will not return to this particular Chipotle as I see a pattern over the last few visits in June and July. read more

Pretty gross, really. I was there at almost 2pm, well after the lunch rush. Place was empty except for me and maybe 2 other customers, and not a single clean table. Apparently wiping tables down is not a high priority for the four seemingly 16-year olds running the place. Puddles of water and trash, straw wrappers, etc, littered around the soft drink machine and on the dirty tables. Food was ok--just room-temperature Chipoltle bowl, but the atmosphere was seriously sub-par. I guess that's why they have the big Help Wanted sign in the window? read more

Chipotle Mexican Grill - Empty at 2pm and not a single wiped down table available. - Mexican Near Me - Kansas City, Missouri

This location has disappointed me AGAIN! How is it that they portion the vinegarette cup with only 1/4 of the cup having dressing and claim that's the portion size. All other locations I have been to fill the cup halfway or 3/4 of the way. It's not even 2 tablespoons which can't be a serving. read more

Chipotle Mexican Grill - How the vinaigrette came. - Mexican Near Me - Kansas City, Missouri

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Filthy dirty tables .. underneath the drink machines, rude service . Food was bad . I will never go back to this place ever again. U could get food poisoning . read more

Chipotle on N Boardwalk just got the last dollar they'll ever get from me. I gave them another shot after the last bad experience. Ordered a barbacoa burrito bowl with cheese, white rice, black beans, lettuce, sour cream and sauce. My order came with very little barbacoa, mostly beef fat, no cheese, a dab of sour cream on one end, a few pieces of lettuce and these hard balls of rice. read more

Chipotle Mexican Grill - This is the rice they served me. - Mexican Near Me - Kansas City, Missouri

Chipotle used to be awesome. Huge burritos , my favorite place to eat. But now the burritos are significantly smaller and the price keep getting bigger. Thats at every chipolte ive gone too. Im done with them. read more

Chipotle can accommodate just about any type of dietary restrictions and they have great service. Are you Keto? Chipotle has a keto bowl. Are you gluten free? Chipotle has gluten free accommodations for you. Are you Paleo? Chipotle has a Paleo bowl. Are you vegetarian? Chipotle has a vegetarian bowl. Thanks for your quality products and delicious food. read more

Three of the last four online delivery orders didn't include my chips. The last order I ordered tractor lemonade and was sent salsa containers full of fountain lemonade. Oh, and the tacos are missing ingredients. Every time I email they give a "free chip." What is that when most of the time my entire order is wrong!!!! Nothing changes because when you call you can't even talk to a person at the store tell them somethings wrong. Maybe it's my fault for continuing to eat someplace that doesn't care enough to give me what I pay for much less respect me enough to make it right. read more

Chipotle Mexican Grill - No chips! Again! - Mexican Near Me - Kansas City, Missouri

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Food was ok. As always it's fast food. I was a little taken back as I walked in there was an employee eating from a small cup of brown rice behind the counter where all food is served. She had gloves on finished eating her cup, did not change gloves and started serving food. Just was a little gross to me. read more

VERY dirty.... The service area, they dragged the bowls through food and got food on the bottom. Food was room temperature, hot or cold. Servers came to get themselves water or ring people up with gloves on & then returned to making food orders without changing gloves. All the tables had food on them. No napkins stocked. read more

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I think service could have been better than it was. The person making my food seemed very out of it and burned my first tortilla in the press. I have never had such an unpleasant experience at a chipotle until this one. Burrito was also small portioned. read more

I got a chicken quesadilla and it came out soggy and there was lettuce in it I was very disappointed and the person in the drive thru tried giving me someone else's food read more

Unfortunately, I have to give a one star review to this chipotle. I ordered a sofritas bowl, and while it tasted delish, I came down with a bad case of food poisoning afterwards. My husband got a chorizo bowl and didn't get sick, so I'm convinced it was either the sofritas or the sour cream, since those are the two things he didn't have. read more

Pure chaos. My tacos were all squished together into one aluminum foil ball and my quesadilla was completely stuck to the aluminum foil. I had a hard time peeling it off. Every single table is dirty and there wasn't a single napkin. Had six people working up front and it was still chaotic. Multiple hairs found in my food. Very disgusting and ruined my appetite. Won't be coming back to this chipotle. read more

All the bad reviews are true. The staff in the front have been the dumbest and rudest people I've ever encountered at a fast food restaurant. read more

My first thought when I got this burrito was " did they forget to fill it?" Unfortunately I was half correct. This was 8 days ago and I have yet to hear from anyone. The store will not answer the phone, I sent two separate messages; one to corporate and one to what I thought was the store. Not a single word. I ordered a brisket burrito with light white rice and extra black beans. As you can see, there are so few beans you can literally count them. There is so much rice it makes me think they did two scoops. You may also notice there is no meat. The $4 more than chicken option is completely missing. I would have cancelled the payment at this point but I paid with a gift card. This is also not the first time this store has done this. You would think they could make a burrito with meat., follow simple instructions but alas, it's too much to ask from this store. read more

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The drive through wait was 20 minutes. They wouldn't let me get my food inside. And the food was cold. Silliness that drive through. It's not working. read more

This location is in desperate need of a secret shopper. The staff members are visibly miserable, and it seems they are micro managed on every aspect in the front line. The workers spend more time shaking the rice, beans and meat off the spoon in fear of over portioning that the line moves at a snail pace. Do not even think about questioning the skimpy portions, or you will receive attitude from the workers that sold their soul to corporate, and you can forget about getting cheese and sour cream. The only thing that lacks any management in this location is the dining area. The tables appear to be wiped only during closing duties. Do yourself a favor and visit a different location. read more

I arrived on SATURDAY March 25th. It was a disaster I was waiting for 30 minutes on a online but eventually had to cancel. NO ONE was running this disaster. There was no ice in the ice dispenser, no napkins too, the trash was overflowing. the batrooms were filthy. I guess employees didn't show up for work neither did any management I guess since its a Saturday they can't be bothered. Is what a complete disaster the place was trash. Chipolte should be pulling this franchise installing new management I would sell Chipotle stock it's obviously going down hill read more

This store is always disgusting. Always has the worst employees.No one seems to care about giving good service and they stay out of food. It's honestly not worth going to this chipotle. Just choose the store on Barry road I promise the food and service is way better. read more

Luckily my mom and I went here after the rush hour after dinner. The line wasn't as pack and the food was just made freshly when it was our turn. Friendly staff and the place is decent and clean. Food can be better if the chicken wasn't too char other than that... everything came out great. Would go here back again. I like getting their burrito bowl to go with a side of tortilla. You can wrapped the food you want to eat and then save it for later if you get more hungry. read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Kansas City, Missouri

This has probably got to be the slowest, busiest location in Kansas City. This will be about order ahead mostly: They never have order ahead food ready by the time you arrive. You walk in head up to to front and check the shelf for your food and it's not there major let down. Then they ask you what your name is and they walk into the back and came back up front and say it being worked on. So annoying. Meanwhile the line in the restaurant is giant the employees don't really say anything to you except "White or Brown Rice" or "Black or Pinto Beans". The shove your food down the line. That is if you can get that far usually there is some "nice" person who fees they need to order 10 items all by their lonesome while staring at a piece of paper with barely legible handwriting. Usually the excuse I hear here is that they are short staffed. Um hire more people? I don't know? read more

Reliable, good portions, and love the new pickup window for online orders. Delivery doesn't happen quickly, but I'm close enough to just do the nifty pickup window. read more

Nothing changes except for the tits man. Chipotle is like Clucking Del Taco. Eat some meat.

Place was dirty. Rice tasted funny. Hey, after lunch shift, have one of your many employees behind the counter come wipe tables off instead of the customer doing it! read more

Very nice manager. Made sure I got my drink even when I walked off without it! Also just a very nice chipotle!