ai orders for our team online a head of time as I have done before for some reason they did. not have our order and was not going to fix the order after some back and forth with one of the girls they made it right. I understand it was a big order but the moment I showed proof of the order they should have made the order I was even willing to ge back in line at the end the girls food was late and cold read more

Please unlock the door in the back so I don't have to wait and walk all the way to the front just to get a damn burrito

The worst Chipotle location. The worst. Employees are lazy and don't care about quality service. After not receiving our order, we tried contacting this location directly and no one answered. Pepper was of no help either! Pepper eventually stopped responding. Chipotle do better! Don't go to this location. They are awful and not worth the bother. I have eaten from this location as well and the food always falls short of being good. So disappointing since it's so close to home. Awful. Don't go. The manager of this location should be ashamed. read more

Located in the heart of downtown Kansas City, this location was short-staffed upon our visit for sure. We had an expiring BOGO, so we got 2 bowls, to go. The girls at the counter were rushed, but still friendly enough. The lobby definitely needed some love, as they were at the point of just have the cases of silverware out because they didn't have time to clean and restock. They were also out of all the fresh juices and couldn't clean to refresh. Very busy. The bowls were tasty, and very full. Not too bad, but they need to get these folks some help! read more

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Just flew in from California for a conference and was one familiar places I know that was open. Boy this place is a far cry from the quality I expect from a West Coast Chipotle. Got there during store hours and it said online orders only with 3 to 4 employees just sitting down over an hour before the store closing hours. As I stood outside and placed my order in the app which took way longer than normal because of the rain, I saw them prepare my order then just wait. They just stared at me occasionally with no way to get my order. Had to knock and they just pointed at the phone implying "online orders only". Eventually I got them to unlock the door and then they realized I was the one who ordered. Altogether I was outside in the rain for 20 minutes. Now the food itself....boy it tasted off and really cold. On the plus side it was the biggest burrito I ever had but I couldn't finish it because of the cold off putting taste of stale ingredients. Ordered chips and salsa too and the chips tasted horrible and must've been at least 3 to 5 days old because I've had several day old chips but this was way worse. There was no hint of lime or salt on it either implying it wasn't even seasoned. Yeah place needs to be closed or a proper manager brought in. read more

Chipotle Mexican Grill - Biggest burrito ever (iPhone for scale) but tasted really off and cold. - Mexican Near Me - Kansas City, Missouri

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My co worker order is food for 35 people here at Clean Earth and the driver delivered a portion, we did not get any hot food meat, rice etc. They don't answer phone or email. People are going home now and we still did not receive a call or the food. read more

The food is exactly what you should/would expect (good by all means), the only issue (which is common in many chipotles) is that the employees act like you're the biggest burden their life has ever had. There's no reason I should feel almost in the wrong when i'm picking up an order and asking to buy a drink, a simple smile goes a long way, we all have bad days, but is it right to make those frustrations visible to the customers? read more

I usually enjoy chipotle. It's custom made and relatively fresh as can be. This location decided to go against years of success. Ordered two bowls and a brisket quesadilla about an hour ahead of time on the app. No rush. I'll even accept it a bit cold at 8:10. Picked up at 8:03 and was missing most of the kids meal. But they gave us the brisket quesadilla! Literally wouldn't come off the foil and it was cold. Like literally chilled. The meat was insanely sweet and disgusting. I can't believe they served that. The bowls were steak and brisket. Steak was excellent. Again, cold but not anything to complain about. But the brisket bowl was atrocious too. Location was unstocked and clearly in over their head. Location should definitely be shut down or management changed because it's a wreck. A stain on the chipotle name. Can't wait for it to shut down and give another restaurant a chance. read more

Chipotle Mexican Grill - The burnt, cold, awful tasting kids brisket quesadilla. In the trash where it should've been put this morning. - Mexican Near Me - Kansas City, Missouri

Workers are disrespectful and portion sizes are horrible. If you have a choice; choose elsewhere.

worker was being disrespectful the whole order. had cheese in the cheese holder and told me they were out of it and didn't give me any. place was almost empty and took them 10 minutes to start my order. read more

I order delivery through their app. Received my order and the bag smelled like gasoline. I was supposed to have a burrito bowl w/ double chicken, brown rice, black beans, fajita vegetables,and corn salsa. Instead the bowl only had white rice and corn in it. Couldn't find a customer support number so had to report through the app and they gave me a free entrée but when I tried to order it, they wouldn't deliver it to me since it was considered a "reward". I finally got a hold of somebody at the restaurant and they said that they don't have delivery from there, even though I ordered delivery through their app. Decided to try the rice and the rice tasted like gasoline as well. Absolutely appalled at the entire experience. read more

Chipotle Mexican Grill - Liberty, MO location - Mexican Near Me - Kansas City, Missouri

Was very dirty for 8p on a Sunday night. Probably the worst chicken I have had at any Chipotle in past 5 years. Staff was not friendly I think they all wanted to go home. read more

I LOVE Chipotle. I could easily eat it 3x per week. But this is one of my least favorite locations. The layout is super awkward. On any given workweek lunch, the line usually wraps way past the front door where people walk in, people sitting at tables, and even past the drink station. If you are truly stuck and you have to get your Chipotle fix at this location, just endure the line because online ordering will leave you with a sad, poorly packed bowl. Parking is tough here. Typically what I do is drive down Main Street and scope out a parallel spot. If there isn't a spot on Main, I make a left on E 14th Street and look for a spot there. If there isn't one on 14th, I make a left on Walnut, park in the Cosentino's parking garage, and buy something there to validate my parking on my way to or from Chipotle. And if you're not a Chipotle addict like I am you may just want to take this opportunity to have lunch at Cosentino's! read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

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The food doesn't taste good. The flavor is off. The place was empty during dinner, that should have been a sign to stay away.

I have never been done this dirty by Chipotle before. I got a Sofritas Bowl, tortilla on the side, with chips and gauc. Simple and sweet. I come home, ready to dive into my delicious meal. Immediately I notice there is no tortilla-- I am heartbroken and devastated, but relieved I still have my chips. I pull out my chip bag and to my absolute dismay and surprise, there is a maximum of maybe 15 fried tortilla chips. I am in disarray. I ate no chips on the way home; this is genuinely all they gave me. No tortilla and a measly 15 tortilla chips. That didn't even fill the bag a quarter of the way. Incredibly disappointed and shocked. Beware of this heartbreaking location. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

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My burrito swiftly fell apart, leaving 2 lakes of liquid on the foil it came wrapped in. The wrap was cold, as was the inside- no delicious melty cheese occurred. The counter staff is hit or miss- the first person I talked to glared at me when I approached her at the counter. The second person was very courteous as he took my order. I won't come back to this location, mostly because parking is impossible, which isn't their fault, but it's not worth the hassle based on the other factors. Their water machine was broken so I had to buy a bottled water. They do validate parking. read more

Chipotle Mexican Grill - My burrito swiftly fell apart, leaving 2 lakes of liquid on the foil it came wrapped in. - Mexican Near Me - Kansas City, Missouri

The app was easy to navigate and to input our 22 orders (we were in town for the Triple Crown NIT Volleyball tournament). One of our orders was a bean and rice burrito and it was made the size of a kids portion (and even smaller). The quality control was definitely lacking here. Also, I had names corresponding to each order and they only wrote 1 name out of 22 which is odd as Chipotle is usually good about printing out the names on labels. Sadly, we won't be using this location in the future. read more

This is the most inconsistent Chipotle in the entire city. I've insanely been ordering from them for 6+ years now. You have about a 30% chance of getting your order right. We just ordered a burrito and a burrito bowl with what was supposed to be loaded full of extra steak. Instead we got a bowl and burrito loaded full of nothing but rice and veggies. This was the last straw. Never ordering from this location again. I recommend you don't either if you want to get your order correct. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

tasteless food. the worst location I've ever encountered. I should've listened to previous reviews.

Last time we stopped by Chipotle here for sure! We visit this store often after bbal tournaments and it's always disorganized but today just was unacceptable. No drinks available after they charge you, can't order certain items! This is not how business is run. These poor reviews explain it for sure. read more

This is the only chipotle where the rice is consistently sticky/starchy. That's not the way it's supposed to be! Ugh!!

DON'T ORDER DELIVERY, laziest Chipotle ever... I've ordered from here a few times but never posted. Always missing items. Always lacking effort. Gave in and ordered tonight but it was terrible. Missing guac, which is funny bc they gave me chips. Of course there was barely a handful of chips in the bag. Their double chicken portion was depressing for what it cost. My wife's tacos were laughable, they maybe put a tbsp of chicken on each. Just save your money and go to a different business that will put forth effort. read more

Terrible service (cashier). She throws everything in the bag. Doesn't say, "thank you". Not able to handle the crowd. No lettuce, no pico, no corn. Place is messy and dirty. read more

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Close the location if it's 0 care starting from ownership. Food quality, service and appearance of location in bad shape.

DISGUSTING. Not one clean table in the entire restaurant. Garbage overflowing with trash... unconscionable how dirty and unsanitary this place is! read more

Chipotle Mexican Grill - Not a single clean table and no staff came out to clean - Mexican Near Me - Kansas City, Missouri

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This Kansas City Chipotle is OK regarding the service; the food is great of course. I saw the workers were not communicative at all, and not upselling their products. "Would you like a drink with that" kind of thing was not happening. Also when I would ask for toppings on my burrito bowl, they would follow what I said without any "ok" or "anything else?", just dead silence. The area was clean and there was no trash anywhere. Suggest the management do a better job of training their kids. Millenials having grown up with social media often lack social skills. They have to be taught, so the customer gets his great service and will write five star reviews on Yelp. As well it will help the young workers grow and be social. Think about it! read more

Barbacoa bowl with no sour cream and no cheese was the best bowl I've had in my lifetime thus far. I got to eat it in a recliner with a side table and it was perfect portion of everything. Facility was clean and as advertised a great network organization. read more

My mobile order that I placed an hour ahead to pick up at 1, was still not available by 1:30 and although they were busy... the staff did not address either my order being taken by another patron or never made. 40 mins later they re created the order in error and I did not receive what requested Just disappointing experience for someone on a work day time crunch. I always appreciate a simple apology for the mistake. Only posting to provide feedback for improvement of the process. read more

Takeout orders overflowing into the drink station, not enough room on the shelf. 20 mins late on order confirmation time from app. Faster to wait in line than order ahead read more

Chipotle Mexican Grill - Orders overflowing onto drink station - Mexican Near Me - Kansas City, Missouri

This is 6th time coming to speak to a manager and again manager not there. Cleanliness - horrible, every table is disgusting no matter what day or time Food quality - pasty wet rice, not following chipotle ingredient/cooking standards. Meats flavor less, over cooked, chewy. Didn't know you serve dog food now. Food prep area makes you feel you'll catch stomach bug by how disgusting it's kept. Every salsa is mixed with others, sour cream is different colors not white, guacamole is never fresh no matter the time of day always brown. Only thing that ever looks good is the corn and lettuce. Cherry on top - who in the right mind decided to hire such an absurd bunch that could care less about the food, let alone the customer service. Management - get involved!!! Train your people, be present, show support, and please hire the right people. Never coming to this location again. read more

I live downtown and have to go up north or to Westport now if I want chipotle. Every time I've been here their steak is different than any chipotle I've ever been to in my life and it's almost like a brisket? Falls apart. Not to mention it's so dirty there's ALWAYS salsa, corn, lettuce, beans mixed into the meat or sides. My husband and I have given up on this location. read more

However you say it, Chipolt-lay or Chipolt-lee, this restaurant might have its bumps along the road, but I might call myself Chipotle's Biggest Fan. They have had issues with people getting sick, and I definitely don't doubt them, but I've been here countless times and never gotten sick, so I can only go off of what I've experienced first-hand. They do get fairly busy at times, which I know is a big complaint, but I think having more customers packed in trying, desperately to get a table because they LOVE the food that much, is better than tumbleweeds. Looking past all of that though will lead you to one of the best places around. Their service has never faltered, and the people there always look happy to serve even if they're packed to the brim with orders. You can choose to have toppings, beans, rice, and meat inside either three tacos, a burrito, or a burrito bowl. This gives the person ordering practically a million different combos to choose from to concoct their masterpiece. I've tried almost everything there and it all tastes good even combined with other textures and tastes. The chips there are incredible and perfectly seasoned, with lime or whatever they use, every time. Queso and guacamole are extra, but still are nice to go along with the chips. That leads me to my one and only complaint about Chipotle: the extra charge on gauc. I know avocados are expensive and it's hard to get really good ones for guacamole preparations, but it sucks having to pay extra for something so delicious. Nevertheless, this is a minor problem and everything else about Chipotle is on point. read more

Genuinely the worst chipotle I've ever been to. Not only is the food mid, from the seasoning, to the food rarely being fresh, and they're always out of something. ALWAYS, whether it's chips, vinaigrette sauce or utensils, they never fail to run out of something. It's so unfortunate. read more

DO NOT ORDER DELIVERY from this location. They significantly short the portions, counting on you not being there in person to question or object and are counting on you not even trying to navigate all the hoops to talk to a person and provide feedback. By that point, you're starved and you eat it - even knowing that you are being ripped off. I spent $24 for a burrito bowl to be delivered - with 2x the chicken clearly spelled out on the order. I rec'd less than 1x. I walk in and order bi-weekly at other locations - so I know what the portions should look like. There was barely enough cheese to call it a garnish, let alone an ingredient. I can no longer trust Chipotle for a consistent experience and will no longer be ordering delivery from them - and it will be a while before I choose to spend my dollars there as a walk in. read more

I work downtown & always like to get Chipotle at this location. But tonight might be my last when they have ran out of over 8 different items. Just not worth the time when it keeps happening! Save yourself the headache. read more

worst experience ever never ordering from this location ever again. Never have i ever seen a fast food restaurant being stingy with their portions. read more

I tried to order a burrito and they said someone was cleaning the something in the back (I assume the griddle?) and I would have to wait. I asked them how long and they said they didn't know and didn't go check with the person who was cleaning it. I asked for a burrito bowl with a tortilla on the side and she said I can't do that either. I said I didn't want anything in that case and let my husband order. We got to checkout and ordered chips which they were out of. By the way we went on a Thursday night so they should still have chips which is the whole reason why we wanted chipotle. I don't know why they were cleaning the tortilla pan during business hours and not at closing. The rudeness was the worst part that there was such a lack of accommodating to us. read more

Worst experience ever I had ordered a bowl for delivery and put instructions online but they still didn't do it right my kids couldn't eat the food because they put too much hot sauce and I had requested beans on the, but they put it in the bowl. read more

This place never either runs out of their main food options, or chips. There has been more than a handful of times where I've driven down to get something to eat, and they are closed to walk in orders with a note on the door saying they are only taking online orders. The staff has no urgency on getting orders done on time, or preparing the food for the walk in customers before online orders. There has been multiple times where I have walked in, and they do 10-12 orders before getting a order ready for people standing in front of them. read more

This is the worst chipotle I've ever ordered from. I've ordered probably 10 times from this location and every single time something has been missing, or the food arrives all messy. The one time I did go in person, they were missing several items. Would not recommend. Order from a different location. read more